7 of 7 Freshdesk Jobs in Surrey

inspire and develop people Calm under pressure with excellent conflict resolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and a detail-oriented approach What We Offer: A base salary of £35,000 - £40,000 and bonus More ❯

service skills, ensuring issues are resolved efficiently and thoroughly documented. The successful candidate will also support internal infrastructure, including IT hosting and security systems, backup recovery, telephony equipment, and Freshdesk ticket management. The ability to learn rapidly, remain calm under pressure, and work collaboratively with shift colleagues is essential. Client: Our client provides secure satellite and radio communication services to … Proactively monitor technical systems, respond to alerts, and escalate incidents as necessary Manage internal systems, including antivirus, patching, backups, telephony, and email Log and manage support tickets accurately in Freshdesk Take part in the 24/7 on-call IT support rota as needed Maintain up-to-date knowledge of services and systems, sharing expertise with colleagues Contribute to process More ❯

and SQL Server Management Studio. Basic C#/.NET programming and OOP knowledge. Proven technical support experience, ideally in SaaS or software development. Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot. Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure. Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit). Excellent communication skills More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

interpersonal skills to inspire and develop people Calm under pressure with conflict resolution and decision-making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on More ❯

Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge with colleagues to enhance team capabilities. What We’re Looking For More ❯