able to act with limited support and supervision (On-Call services) Conforms to international key IT processes such as support, change and asset management (ITIL®) Working on customer site, be flexible for travelling to other sites on demand. The key responsibility is to provide customer facing end-user support … experience 3 years of technical experience in IT technical support and/or IT Service Delivery.Site specific language (site dependant) and English is required Certification would be a real added advantage on this role. A Technical Certification (Microsoft/HP/Dell/CISCO) ITILCertificationmore »
Bicester, Oxfordshire, United Kingdom Hybrid / WFH Options
Akkodis
IT applications in a support environment, Dynamics 365 highly desirable Azure Previous experience in a team lead/management position Experience working in an ITIL environment or ITILcertification This is a hybrid role so you will need to be on site 2 - 3 days a week. more »
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
C#/.NET Applications or Web Front End technologies. Key skills & experience • Bachelor's degree in information technology, computer science, or a related field. ITILCertification and Experience in supporting and administering MS SQL Databases, C# .net applications • Proven experience in application support, with a track record of more »
External customers Dealer Service Managers, Engineers and Principals; third party service providers Knowledge, Experience & Skills MSP experience is essential Experience of leading a team ITILcertification - Desirable Strong technical knowledge Ability to manage multiple priorities and meet deadlines Competencies and Key Success Factors Be able to provide clear more »
system modifications, enhancement and implementations * Understand the business context, customer journeys, and use various use cases to define and design APIs * Good to have - ITILcertification * Experience in documentation of processes, procedures and other controls Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced more »
you'll need: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications would be beneficial All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. more »
further Managed Services business ·Highlight inefficiencies in internal communication and interaction between operating groups for more timely and effective service operations Skills required: ·Minimum ITIL CSI certification. ·Minimum 4 years’ experience in an externally facing SDM role. ·Experience in delivering fully outsourced Service Desk and Infrastructure Management services. ·Extensive … and prioritisations skills and be experienced in working in a fast-paced environment. Excellent communication, customer presentation and customer relationship building skills. Desired skills: ·ITIL certification. ·Technical experience with supporting corporate IT environments specially Microsoft and Citrix estates will be an added bonus Prior experience in Incident or Problem more »
processes. Ie. error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness etc. Excellent relationship building skills with stakeholders ITIL best practise, ideally v3 or v.4 ITIL certified , (BRMP is desirable but not essential) Strong desire to drive User Experience at all times more »