Gateshead, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
travel, primarily within Europe. Develop and execute action plans to maintain compliance with standards such as ISO27001 and ISO9001 Address incidents logged through the ITSM Portal by end users and participate in the Major Incident Response Team. Participate in the On-Call Level 3 Application rotation to address high-priority more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
shift and approaches Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments Communicating technical information to both … detail in logging support calls, updating call details Experience supporting Desktop hardware and Software Desirable Meeting strict service requirements (KPIs, SLAs, OLAs) Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 Qualifications Essential ITiL v4 Foundation qualified or willing to work towards Relevant more »
