1 to 25 of 37 1st Line Support Jobs in the UK

1st Line Support – 3-Month Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. The successful 1st … IT Support, and will be providing both remote and onsite support in a Microsoft environment. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment: Windows … deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 3 months' contract with view to extend Rate: £130 - £140 per day Working hours more »

1st Line Support Engineer - Do you have a minimum of 1 year's experience as a 1st Line IT Support Engineer ? If so, a premier independent IT solutions provider based in Norwich is looking for a 1st Line … days holiday plus birthday off, plus Christmas shut down (from holiday entitlement). Free Parking Vitality Health Insurance About the role: As the 1st Line Support Engineer , you will be the first point of contact for clients seeking technical support. With the opportunity to work … career and work with a company that values innovation and support, we invite you to apply for this exciting opportunity as a 1st Line IT Support Engineer . Apply today forwarding an up-to-date copy of your CV, including contact information. We more »

1st Line Support Engineer - Do you have a minimum of 1 year's experience as a 1st Line IT Support Engineer ? If so, a premier independent IT solutions provider based in Norwich is looking for a 1st Line … days holiday plus birthday off, plus Christmas shut down (from holiday entitlement). Free Parking Vitality Health Insurance About the role: As the 1st Line Support Engineer , you will be the first point of contact for clients seeking technical support. With the opportunity to work … career and work with a company that values innovation and support, we invite you to apply for this exciting opportunity as a 1st Line IT Support Engineer . Apply today forwarding an up-to-date copy of your CV, including contact information. We more »

your contributions and invest in your professional development? If so, this could be the perfect opportunity for you! Leo Recruitment is looking for a 1st Line IT Support Engineer to join a well-established technology company in Poole, Dorset, known for offering full training, certifications … Modern, comfortable, and newly renovated offices equipped with the latest technologies A family-feel environment with a supportive, friendly, team-oriented culture The Role: 1st Line Support Technician: As an IT Support Engineer, you will be responsible for providing 1st Line … to 5:30pm (there is an optional alternative of 8:00am to 4:30pm if required). This Role Would Be Suitable For: A 1st Line Support Technician, Service Desk Analyst, IT Support Technician, Helpdesk Technician, or an IT Support Engineer more »

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum START DATE: EARLY MARCH due to new contract win SETTING: Office based with two days a week working from home after the first 8 weeks of training is completed BENEFITS: Private Healthcare, Pension … evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Livingston JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be … are also happy to consider applicants with a strong customer service background who has an interest in IT – full training will be provided. KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical more »

Abingdon School has an exciting opportunity for a 1st Line IT Support Engineer to join the team. Location: Abingdon School, Abingdon Preparatory School and Tilsley Park, OX14 1DE Salary: £26,962 to £30,099 per annum depending on skills and experience Working hours: Monday to … pupils aged 11-18. The School is situated in 35 acres of beautiful grounds in the centre of Abingdon, just south of Oxford. 1st Line IT Support Engineer - The Role: Abingdon School is seeking an experienced and motivated IT Support Engineer to … School, Abingdon Prep School and Tilsley Park. 1st Line IT Support Engineer - You: - Experience of working in a First Line Support environment - You will need to have an interest in technology - Excellent organisational and communication skills - Ability to work well under more »

1st Line Support Analyst – Hybrid Our client is urgently looking for an experienced 1st Line Support Analyst to join their team in Plymouth on a permanent basis. You will be rewarded with an excellent salary, as well as a brilliant … after five years of service, paid overtime, regular social events paid for by the company and hybrid working (after three to six months). 1st Line Support Analyst – Key Skills: Windows 11 Office 365 Setting up users Resetting passwords Access Management Support of … PC's, laptops, tablets, printers and phones 1st Line Support Analyst – Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments more »

1st Line Support Engineer - London - Consultancy - Up to 28,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a … offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA … clients An analytical problem solver who is able to work autonomously Package: Salary up to £28,000 Exam success reward Many more excellent benefits 1st Line Support Engineer - London - Consultancy - Up to 28,000 + Excellent Benefits more »

1st Line Support Engineer - Luton - Consultancy - Up to 26,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a … offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA … clients An analytical problem solver who is able to work autonomously Package: Salary up to £28,000 Exam success reward Many more excellent benefits 1st Line Support Engineer - Luton- Consultancy - Up to 26,000 + Excellent Benefits more »

exciting, and work somewhere that recognises your value, this is your chance. Due to continuous growth across their offices, they are looking for a 1st Line Support Advisor to join their dedicated team in Exeter on a full time basis to provide hands-on assistance … tasks meet service level agreements. Customer Escorting: Safely guide customers to and from the data centre, offering onsite assistance, including out-of-hours support when required. Equipment Management: Handle tasks like racking/unracking equipment, patching cables, and fulfilling customer remote hands requests (e.g., powering equipment, reseating cables … Team Collaboration: Work closely with the service operations department to foster teamwork, knowledge-sharing, and customer-centric service delivery. For more information about this 1st Line Support role, please contact Jamie Watson at Clearline Recruitment. Job Title: 1st Line Support more »

Role : 1st Line Support Engineer Location : Christchurch Salary : £25,000 - £27,000 I am now recruiting a fantastic NEW 1st Line Support vacancy for a rapidly expanding Cloud Technology company. The Team has seen rapid success over the last … months and is growing its Service Desk, looking for talented 1st Line IT Professionals to join and develop within the Company. This role offers ample internal progression opportunities, paid certifications and a salary growth plan from day 1 - if you are a talented 1st Line more »

Role: 1st Line Support Engineer Location: Witney (Hybrid) Salary: £25,000 The Role We are looking for a 1st Line Support Engineer to join a progressive, award-winning software company. The ideal candidate will provide the first point of contact … Pay: Bonus scheme Training provided Company events and pension scheme Free parking and private medical insurance Flexible work-from-home options Responsibilities Provide first-line support to clients via phone, email, and chat. Diagnose and troubleshoot technical issues related to software and app. Escalate more complex … issues to the second-line support team. Maintain accurate records of client interactions using a ticketing system. Collaborate with the development team on bugs or feature requests. Test software updates and new features created by the development team. Help clients use company software efficiently through guidance more »

1st Line IT Support Permanent Norwich (Hybrid) £25,000 - £29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join … an established + growing IT services business. Previous IT Service Desk/Helpdesk experience strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, troubleshooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services/Managed Services/Outsourced businesses would be a bonus. Technical Environment : Windows, AD, O365 more »

1st Line IT Support Permanent Norwich (Hybrid) £25,000 - £29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join … an established + growing IT services business. Previous IT Service Desk/Helpdesk experience strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, troubleshooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services/Managed Services/Outsourced businesses would be a bonus. Technical Environment : Windows, AD, O365 more »

1st Line IT Support Permanent Norwich (Hybrid) £25,000 - £29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join … an established + growing IT services business. Previous IT Service Desk/Helpdesk experience strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows/Microsoft technical environments. Logging calls, troubleshooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services/Managed Services/Outsourced businesses would be a bonus. Technical Environment : Windows, AD, O365 more »

Join us at Smartbox as a 1st Line IT Support Technician ! Are you a passionate 1st Line IT Support Technician looking to make a real impact by giving a voice to those without speech? Smartbox is looking for a dedicated … the lives of people with disabilities. Your Impact: As our 1st Line IT Support Technician, you will: Provide First-Line Support: Respond to incoming IT support queries via phone, email, or helpdesk ticketing system, delivering clear and accurate guidance … user-friendly manner. Ability to remain calm and clear under pressure when interacting with users. Customer Service: A customer-first approach to IT support, with a professional and friendly attitude toward users. Ability to manage user expectations and handle difficult situations with empathy. Problem Solving: Analytical thinking and more »

1st Line IT Support Engineer Do you have a passion for technology and a desire to help others? Are you a quick learner with a knack for problem-solving? If so, then a career as a 1st Line IT Support … hardware and software issues Diagnose and resolve network and connectivity problems Reset passwords and unlock accounts Install and configure new software Provide technical support and guidance to users Document all support interactions Escalate complex issues to senior IT staff Requirements A strong understanding of computer hardware … field Be a part of a growing and successful company If you are interested in a career in IT support, then a 1st Line IT Support Engineer role is a great place to start. With the right skills and experience, you can progress more »

1st Line IT Support Full Time – Permanent (Hybrid) West Bromwich £26,000 - £28,000 per annum (based on experience) Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services … to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for … IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £26,000 -£28,000 (based on experience) Hybrid working (2 days in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme more »

1st Line Support Engineer Gloucester Up to £27k DOE Impressively Growing MSP Description The IT Support Department is responsible for supporting and maintaining our customers IT systems and for providing efficient IT support to all business users. Responsibilities include: Providing helpdesk … and onsite support for … various clients Managing own workload of tickets to ensure SLAs are met Escalation of issues to 3rd party software and systems suppliers where necessary 1st Line technical support (phone, email and in person) Installation of new hardware and software Equipment fault finding/troubleshooting, and more »

Your new company Service Desk 1st Line Support Required For International Bank. Your new role You will be providing 1st line support and must be able to work different shift patterns, and occasional weekends and bank holidays. Your primary responsibility … will be to support in the resolution of incidents and service requests. What you'll need to succeed Good foundational knowledge of IT Support. Experience across the Microsoft Suite and Windows. Ability to perform initial investigations and troubleshooting. Some financial experience (desirable). What you'll get in more »

Job Title: 1st Line IT Support Engineer Location: Gateshead (Hybrid working) Salary: Competitive Job Type: Permanent NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 1st Line Support Engineer. … This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is experiencing a significant period of growth and is dedicated to fostering a dynamic and ambitious work environment, with a strong focus on the professional development of their team. Responsibilities … and analyse issues during calls with customers, aiming to identify root causes and resolve problems on the first attempt whenever feasible. Offer continuous support through clear, concise verbal and written communication. Record incidents in the support system, escalating more complex issues to second or third-line more »

I am working with an leading Managed Service Provider of 30 years located in London who are looking to employ an new 1st Line Support Engineer on a permanent basis. The Successful candidate must have a background of working in a Managed Service Provider (MSP … or B2B environment, ideally supporting various clients. Candidate must also be located within the M25 with an accessible commute to Central London Job Title: 1st Line Support Salary: £28,000 - £30,000 Location: City of London (5 Days Onsite) Industry: IT Support and more »

Role Overview As a 1st Line Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to … 11pm, with later shifts occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities … Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical more »

1st Line Support Engineer/2nd Line/Support Engineer/Helpdesk analyst/Service desk, ITIL. … Based in Wiltshire, South West Rate 220p/d Inside IR35/Umbrella ASAP, 3 months initially IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge … You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management more »

1st Line IT Support Engineer - Crawley - £27,000 - Paid Certifications! Role : 1st Line IT Support Engineer Areas : Crawley Salary : £25,000 - £27,000 (DOE) - Great Training Programme! I am working on an exciting new opportunity with my client. We are … growing and dynamic team based in Crawley This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be more »