26 to 37 of 37 3rd Line Support Jobs in the UK

Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: £40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong … you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being … server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights more »

Job Description Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including managing … cybersecurity risks, implementing network security measures, and ensuring compliance with industry standards. The Information Security Manager will also provide IT support … to the company and will be based in the London office, with flexibility for some remote work. Your past experience must include 2nd and 3rd line infrastructure support where you are able to advise and direct the technical team. Qualifications Experience in Information Security Management more »

Do you have a minimum of 3 years working for an MSP? Are you experienced with complex 3rd line support queries? We're looking for a senior support engineer to join our growing team. As a member of the technical operations team, you … knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers. Job responsibilities: Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of … technical assistance with the planning and implementation of internal and customer IT Projects. Create and maintain documentation for technical procedures, configurations and solutions. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance. Deliver product presentations and demonstrations, providing support at external more »

Were seeking an experienced 3rd Line Telco Support Engineer to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, youll tackle escalated technical challenges, perform diagnostics, and implement … documentation are essential aspects of the role. With at least five years of experience in telecom support, ideally including two in a 3rd line or similar level position, youll bring advanced knowledge of telecom protocols, strong problem-solving skills, and a proactive approach to improvement. more »

3rd Line Support Engineer for an award-winning IT service provider established for over 18 years with a UK-wide customer base delivering business IT, telecommunications, connectivity and security solutions who pride themselves on best in class customer service. Senior Support Engineer sought … to join a growing team leading the support of customers solutions – from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments. This role requires a strong service desk background, great … all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with customers. Responsibilities Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of more »

Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer for a Managed Service Provider based in Witney, Oxfordshire? Main Duties of the Role Provide onsite, remote and telephone support Project management and implementation Keep documentation … up-to-date and accurate Manage client expectations and adhere to support SLAs Escalation point for 1st and 2nd line engineers Mentoring junior members of the team Your Skills and Experience Windows Server Microsoft 365, Azure and Intune Microsoft Exchange Hyper-V Networking Full driving licence more »

culture is focused on growth, training and progression are looking to expand their team and welcome some more tech wizzes into their booming team. 3rd Line IT Support Stockton-on-Tees City Centre £30,000 - £35,000 Main Duties: Supporting their growing base of small … critical services are running smoothly. Tech Stack: Hardware knowledge Office 365 - migrations Windows Server Networking/Routers/Switches Virtual Servers - Hyper-V Strong 3rd Line IT knowledge Company Benefits: A massive focus on mentoring company-wide, this includes: A senior staff member is a dedicated mentor more »

Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day … operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management … and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will … in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the … SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide more »

. HYBRID role 3 days in office/client site and 2 days a week remote **** Microsoft products, setup Microsoft 365 User and support them, carry out on premise exchange migration to Microsoft 365, Microsoft TEAM’s, setup and migration of data, support of the … application, Microsoft Intune and Microsoft VOICE etc. An MSP organisation are looking for an experienced Microsoft Support Engineer carrying out 2nd and 3rd line work across multiple organisations. The role involves the support of a wide range of IT systems, site visits to … install equipment and fix issues, equipment builds, 365 migrations, server build configuration and support, switch, router and WAP installation, site survey, monitoring and application support, network infrastructure support, end-user advice and customer support calls – the all-round IT Engineer Microsoft products more »

Systems Administrator to join our dynamic team on a permanent basis. The role of the IT Systems Administrator is to actively deliver the support and management of critical business systems and applications serving the SThree global user base, throughout their life cycle from implementation to decommission, ensuring users … has been designed, implemented and configured ranging from the technical layer through to how it supports the business process. Actively managing the appropriate support teams ensuring SLAs are met, customer experiences are acceptable and be an escalation point for the business and the support teams. About … and materials. Where appropriate develops a 'super-user' community and imparts the necessary skills and knowledge for this group to become the first line for user queries. Tailors and configures system software to ensure that the functionality is exploited in line with business needs. Investigates potential more »

Systems Administrator to join our dynamic team on a permanent basis. The role of the IT Systems Administrator is to actively deliver the support and management of critical business systems and applications serving the SThree global userbase, throughout their lifecycle from implementation to decommission, ensuring users are educated … has been designed, implemented and configured ranging from the technical layer through to how it supports the business process. Actively managing the appropriate support teams ensuring SLAs are met, customer experiences are acceptable and be an escalation point for the business and the support teams. About … and materials. Where appropriate develops a ‘super-user’ community and imparts the necessary skills and knowledge for this group to become the first line for user queries. Tailors and configures system software to ensure that the functionality is exploited in line with business needs. Prepares software more »