1 of 1 Escalation Engineer Jobs in the UK

working with a global managed services provider specialising in data protection and cyber resilience who are looking for an experienced Escalation Engineer to join its night support team. This is a senior technical role focused on resolving complex incidents across backup, storage, and infrastructure environments, while acting … escalation point for the wider support function. Key Responsibilities Provide advanced support across backup, recovery, infrastructure, and networking issues Act as a senior escalation point for complex incidents and service requests Troubleshoot across storage, virtualisation, and cloud environments Ensure tickets are managed within SLAs and documented accurately Collaborate ...