51 to 75 of 152 Problem Management Jobs in the UK

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

you will take ownership of the day- to-day activities supported by a team of 20 experienced IT colleagues. Overseeing SLAs achievements from Incident Management & Problem Management/Application management to Software Asset Management whilst supporting our internal support functions, external suppliers, and 3rd party … UK&I colleagues across c.300 sites. Provision of the day-to-day activities to enable the delivery of service to agreed levels including Incident Management, Problem Management, Application management and Software Asset Management. Regularly monitor and review the levels of IT services to ensure that service … delivery meetings agreed service levels. Identifying service delivery issues and initiating actions to proactively maintain and improve the levels of service. Management of Major Incidents through to conclusion, including the preparation and distribution of communication throughout the lifecycle and RCA reporting. Maintain and manage relationships with key suppliers to more »

and comprehensive communication and diplomacy skills required. Technical Skills Required 6+ years of IT experience. Experience of working in Retail Domain (Supply Chain, Logistics management) is a must. Experience of working in complex development projects. Experience in Java, Spring boot, Mainframe DB2, Oracle SQl, Scripting is a must. Working … knowledge of Java webservices and Mainframe MQs is a must. Experience of working in ITIL framework (Incident, Problem management). Experience - General Reporting Skills, Verbal Communication, Technical Writing Skills, tracking KPI and SLAs. Excellent Customer Handling skill. Make periodic progress reviews with customer operations and leadership team. Good … customer functional/technical requirement and collaborate with Stakeholders. Good hands-on experience in JIRA, Confluence and Service Now tools is a must Practical problem solving and strategic thinking skills. more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »

better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor service delivery), defining and implementing end-to-end ITIL-based Service Management processes consistently across the organisation. Provide … of all focused improvement, ensuring improvement plans and actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of … the functions to maintain effective IT supplier (internal/external) management, service assurance, service operations, and change enablement. Skills and experience Experience and thorough knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to more »

Job summary We are looking for a talented Service Management Practitioner to join the Systems, Applications and Reporting team within the Business Intelligence function, Data & Systems; someone who has a drive and passion in delivering an exemplar service. We are seeking a dedicated and skilled Service Management Practitioner … to join our dynamic team and help us achieve our mission. Main duties of the job The Service Management Practitioner is responsible for managing the daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service … desk is constantly developing and improving. The Service Management Practitioner is responsible for overseeing the day-to-day activities of Service Desk operations to ensure users and business teams receive the support they require. The Service Management Practitioner monitors operations to make sure tickets are addressed in a more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … challenging vacancy you must has recent hands on capabilites in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

can-do attitude ITIL® Foundation and/or have experience of working within an environment which has adopted ITIL® methodology, in particular incident and problem management Relevant technical certification such as CompTIA or Microsoft would be advantageous Offshore Certification or a willingness to undertake offshore certification would be more »

the client's current and future needs effectively. The successful candidate would be have success in the below: Acceptance into Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from procurement …/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional communication skills in English … devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

party to enhance service and deliver solutions/projects Managing own project and BAU workload Assisting BAU process development relating to trend analysis and problem management Develop and maintain standard processes and procedures - Ensuring these are adhered to across the team To be considered as our new Windows … delivering Microsoft Windows Server based technologies Familiar with virtualisation technologies (e.g. VMWare ESX, Microsoft Hyper-V) Deployment and administration of Enterprise infrastructure reporting and management platforms Practical knowledge of network administration and troubleshooting, TCP/IP and WAN/LAN/WI-FI Experience of Microsoft Azure AD in more »

primarily working from home. This is highlighted from achievements such as UK’s Best Workplaces and Best Workplaces for Wellbeing 2023. They specialise in management software revolutionising the delivery service. Their key product is integrated by major retailers and brands such as the Royal Mail, and due to recent … will manage and provide high quality operational and technical application and systems support to their customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a Service Delivery Manager … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »

MI has had a review and has a report Ensuring that all departments and suppliers have reviews and reports Process Improvements for Incident and Problem Management. Ensuring that every incident is linked, where appropriate to a change, another incident or a problem Championing best practice Continue to embed … the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following a Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and … distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Cross train in other Governance areas. Provide monthly reports for internal and external review meetings. Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Act more »

Data Scientist Location: Hybrid - 2 days per week in Sheffield Role Description: Need to display evidence of past work in problem management/proactive problem management, which would be beneficial. Should have prior experience in Service Management or Problem Management. Should also demonstrate proficiency more »

skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage … VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management Root Cause Analysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally have … Certificate Services/certificate keystores. IIS Web services. Apache Tomcat SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database. more »

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Main duties to be carried out by SAP BASIS Administrator SAP/SQL/OS … memory management, Performance tuning Change & Transport Management Manage & change SAP Profiles. SAP Job Management (BPA & SAP) Workload issues in SAP SAP Process Management Application of Support Packs & Support Stacks Preform Kernel Upgrades Monitoring of Integration with PI systems ERP & BI System monitoring SAP client Management more »

Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to … take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and Switch Management Remote Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas … like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. WHAT YOU more »

Level Designs and technical specifications · Office 365 · MS Endpoint Manager (Intune/Autopilot) · Windows Server 2019/2022 · Server build process · Powershell · Design and Management of Virtual Desktop Infrastructure · Windows 11 · VMware including ESXi/vCentre · Windows Server and Desktop migration experience · Strong understanding of designing to meet security … compliance · Application \ Infrastructure migration skills Desirable Skills · Ensure our internal systems are managed to the highest standard by following industry best practice · Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes · Actively contribute to the development of existing and more »

The Opportunity: We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on … critical control system which is experiencing on average 8-10 major incidents a week. This role will have a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a … must. Skills and Experience: Extensive experience working in a busy Service Management role supporting real-time, critical systems Extensive experience in Problem Identification and Management and a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast more »

operating model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative … ISO 20/27 K Certifications etc. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to drive program/projects budget at strategic level Solution Defense & Business Case Presentations Tool Capability and Enhancement Demos Due Diligence, Planning & Design Own … assumptions, dependencies, Infra requirements, Procurement & Implementation timelines, Commercials, and resources requirements, etc.) Committed & meet project deliverables, timelines, and costs. Work closely with the product management teams on solution definition, proposal/SOW review, solution walkthrough, etc. Develop and update artifacts for Security Compliance review processes and compliance. Continue to more »

the best possible care, insight and service for patients and customers. Main duties of the job The post will be responsible for the full management duties and the day-to-day service operations of multiple digital teams including (but not limited to) Cloud, Connectivity, Architecture, O365 and Virtual Desktop … provisioning and centrally deploying software applications to support major projects and transitioning clinical services.You will be a key member within the Senior Operational Services Management Team. The post holder will ensure that IT support and project resource is allocated and managed against THIS and its customers priorities and in … line with agreed programmes of work. The post holder will also be responsible for all aspects of IT Service Management functions in line with the Information Technology Infrastructure Library (ITIL) methodology such as Incident, Change, Problem and Release Management.There will be a high level of IT customer service more »

Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial … for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing … Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new more »