1 to 25 of 46 Service Design Jobs in the UK with Remote Work Options

Service transition and design analyst £36,024 - £44,263 (can go higher for the right person) + exciting benefits package Manchester - hybrid working Our client is on the lookout for a Service transition and design analyst to ensure that new and changed services are consistently designed … and transition in line with the IT Services Strategy, and that they meet current and future customer requirements. You will co-ordinate all Service Design and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production Service Design and Service Transition requirements. You will ensure that these requirements are understood, considered and addressed within the project lifecycle through Service Design Packages and the attainment of agreed Service Transition and Operational Readiness criteria Key Duties and Responsibilities: The creation of Service more »

Job: Senior Service Designer Salary: Up to £70k + excellent bonus & benefits package (medical and life assurance) Job Type: Permanent/Full time Location: Remote with occasional travel to client site if/when required I'm working with my management consultant client, a winner at the Glassdoor Employees … year running, placing in the top 50 employers in its list of the Best Places to Work in 2024. They are looking for Senior Service Designers to work on exciting digital projects, across the UK, within the public sector. As a Service Designer, you will be joining a … growing and exciting community who are continually sharing knowledge and expertise. They are passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. You will be given opportunities to develop and grow, working with major clients in both public and private sector. more »

SERVICE TRANSITION MANAGER Fully remote - with occasional UK wide travel Permanent Up to £75,000 The Role: This exciting opportunity for an experienced Service Transition Manager to set the standard for service design, transition, and delivery will offer you the chance to work closely with others … within the Service Excellence, Design, and Transition department from pre-sales through to delivery, go-live & decommission. Supporting the on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains up to … standard. Responsibilities: Service Design : Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements and working with pre-sales and sales department and customers and more »

Overview The Service Excellence, Design and Transition Department sets the standards for service design, transition, and delivery for Bell. The Transition Manager engages throughout the pre-sales stage through to delivery/service commencement or decommission to ensure all services are designed, configured, and transitioned … utilising a standard approach and acceptance criteria. The Transition Manager is experienced in the design, transition and delivery of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery … of the service. This role is hybrid flexible in South England, with UK wide travel. The Role Service Design: Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and more »

Senior Service Designer - £650 -£700 per day - Inside IR35 - Hybrid working, 2 days a week on site near Slough - 6 Months initial contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties: Design … accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to service design. Develop a modern workplace service that empowers colleagues while maintaining appropriate oversight and compliance in a highly regulated, multi-national environment. Create more »

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and more »

sector entity that's reshaping the way public services are delivered. The Role: Experience Lead (Maternity cover) As an Experience Lead, you will spearhead design across the organisation’s digital estate, playing a pivotal role in the redesign of complex, interdependent services. You'll work openly and collaboratively, always … keeping the user at the center of everything you do. Your work will span multiple teams and all service channels, ensuring a seamless and user-centric approach. The role will lead product and content design and the development of design systems, fostering a culture and new ways … will be expected to build strong relationships with key stakeholders, providing leadership and influence. Your responsibilities will include forward planning to future-proof our design work by developing processes that enable rapid development of high-quality solutions. Additionally, you will oversee budgeting, estimating, planning, and objective setting for the more »

Digital Services Manager Operational Technology Hybrid - Birmingham/Manchester/Leeds/Bristol with some travel The Digital Service Manager - Operational Technology is accountable for the service strategy, design, operation, and continuous improvement for nominated National Highways Digital Services with overall accountable across all aspects to operate … the nominated Digital Service and employed Capabilities (people, process, technology, suppliers, and data/information). You will lead a team of service delivery professional and work with Service Managers, Portfolio and Capability Owners, Centres of Excellence and Suppliers to ensure that the digital service business … goals are met and will authorise changes to service provision, strategy and contribute to audit, risk evaluation and adherence to standards. This is a hybrid role which can be based from one of the following National Highways offices - Birmingham, Manchester, Leeds or Bristol (40% office based) and will include more »

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually … sharing knowledge and expertise. We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are … working, however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability more »

culture, processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service Delivery … processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed early if receive lots … of applications. Main duties of the job The role also provides critical support to the delivery of major service initiatives, required by the Group. This will include: A senior member of the ICT team leading a team of skilled Technology support and delivery staff who are responsible to their more »

customer and organisational requirements, translating requirements into user stories to create deliverable features. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently … pension NHS Car lease scheme Access to a wide range of benefits and high street discounts! Main duties of the job Analysis of requirements, design and development of applications to meet business needs. Analysis, investigation and resolution of complex ICT issues, within new and existing services. Software development lifecycle … NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives. Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join more »

SERVICE ARCHITECT BRISTOL We’re growing rapidly and are seeking a Service Architect to embark on a software development project alongside a client in the defence industry. The role will put the latest technologies at your fingertips in a talented, collaborative team and high-energy work environment. We … plans are even bigger. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. SERVICE ARCHITECT DESCRIPTION The main purpose of the role is to be responsible for the scoping, designing, and presenting of solutions to clients and their … staff through discussion, written proposals, formal presentations, whiteboard workshops and diagrammatic storyboarding. As a Service Architect, you will work with cross-functional teams, as well as collaborate with developers and internal teams on current and future roadmaps. The successful Service Architect must keep up with emerging technologies and more »

Service Transition Lead Location: Bristol or Bridgwater offices with regular site visits required and hybrid working arrangements available - 2 days on site £3200.00pd PAYE (+36 days holiday) or Up to £515.00pd via approved Umbrella Initial CED 31/12/2024 The Service Transition Lead is a leader … and champion, responsible for the design, operation and continuous improvement for the Service Design Capability. Responsible for the effective and efficient operation of Service Design. The Service Transition Lead is responsible for providing management and Intelligent Customer oversight for HPC Business Application ensuring services are … needs. Works with process and technical subject matter experts and practitioners across all functional areas and suppliers to develop and drive the process strategy, design, and operation. Identifies, proposes, and drives improvement opportunities through securing mandate & sponsorship. Ensures that process activity is embedded throughout the integrated ecosystem, including creating more »

Service Transition Lead Location: Bristol or Bridgwater offices with regular site visits required and hybrid working arrangements available - 2 days on site £3200.00pd PAYE (+36 days holiday) or Up to £515.00pd via approved Umbrella Initial CED 31/12/2024 The Service Transition Lead is a leader … and champion, responsible for the design, operation and continuous improvement for the Service Design Capability. Responsible for the effective and efficient operation of Service Design. The Service Transition Lead is responsible for providing management and Intelligent Customer oversight for HPC Business Application ensuring services are … needs. Works with process and technical subject matter experts and practitioners across all functional areas and suppliers to develop and drive the process strategy, design, and operation. Identifies, proposes, and drives improvement opportunities through securing mandate & sponsorship. Ensures that process activity is embedded throughout the integrated ecosystem, including creating more »

can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to transition solutions … into live that are fit for purpose and fit for use. You will also, as part of the Service Design and Transition team contribute to the overall success and ongoing improvement of the Service Design and Transition Framework and help drive a holistic approach to delivery. … a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered. Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised. Reviewing the Business Requirements document and being an approver of the included Service more »

of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

and continuously improved to maximise operational excellence within our Cyber function. This role will also support SPEN Cyber and Project Delivery Leads in the design of cyber services that are delivered to stakeholders across our business, and transformation of Programme and Project Delivery Leads, with including service design … capabilities, services and ISMS elements for BAU Operations or Change Delivery purposes and support stakeholders in implementation. • Develop and maintain a framework for the design, implementation and continuous improvement of cyber capabilities and services. • Develop and maintain framework for the design, implementation and continuous improvement of SPEN Cyber … ISMS elements, including standards, guidance, frameworks and processes. • Lead the design and continuous improvement of ISMS elements. • Ensure capabilities, services and ISMS elements are designed to incorporate the supply of suitable evidence and metrics for operational effectiveness and for assurance, internal and regulatory compliance purposes. • Ensure ISMS elements including more »

of a team to achieve shared goals? Who We Are As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a … day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services. We have six regional centres Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this … to other regional centres when requested to attend meetings, undertake training and any other activities. The Role The successful candidate will provide strategic planning, service improvement expertise and change leadership capability to support delivery of NHS 24s strategic aims and corporate planning deliverables. This will include the design more »

Chip Consulting firm Expertise in the UK Space Domain with knowledge of Government/MoD Space projects Proficiency in designing and delivering operating models, service design, and digital transformation for the UK Public Sector using waterfall and agile methodologies Understanding of Defence & Security sector challenges and innovative government … environment drivers: digital, automation, robotics, advanced analytics Strong project management skills, including detailed project planning and adherence to strict timelines Expertise in Operating Model Design to create optimal business architecture for digital strategy implementation Proficiency in Service Design, focusing on user-centric solutions to deliver maximum value more »

Role: Head of Digital and User Experience Design Offer type: Permanent Salary: £60,000 - £75,000 Location: This is a remote role, based nationally NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value differences in people and all hires are made … points (including website/myncs/partner platforms/crm newsletters) for young people and key stakeholders engaging with NCS. Skills in user experience design, customer journey mapping and content strategy (not just for marketing content). Key Activities Introduce an agile, user-centered development model across all of … our digital services, to ensure effective end to end journeys for young people Lead multi-disciplinary teams of research, design and technology colleagues to develop the digital roadmap in support of young people’s goals Oversee the creation of content and digital interfaces that are engaging for youth audiences more »

Job Description: Role Title: Voice Architect (Need Active Security Clearance) Skills: o Voice & Video Architecture o Collaboration service design (Skype/Teams) o Networking (LAN & WAN) o Voice management Location: Barrow/Hybrid (Approx 10% of time spent onsite) Duration: Until 31/01/25 We are … areas Demonstrates behavioural competencies associated with frequent change, urgency and versatility Key Skills: - o Voice & Video Architecture o Working in secure environments o Collaboration service design (Skype/Teams) o Networking (LAN & WAN) o Voice management o Encryption If you are interested in this position and would like more »

will be responsible for carrying out user research across its digital transformation projects. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working model (we are currently working largely … street discounts! Main duties of the job Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. Working with project and service teams to devise appropriate … research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations. Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing. Planning and conducting qualitative research to a high standard - from interviewing to moderating workshops and more »

a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include … Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and … Making sure that user needs are at the core of product development Skills We Are Looking For Talking about digital products and the GDS Service Standard in a way that people understand Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the more »

have a new opportunity for an enthusiastic and experienced Senior Backend Engineer. Youll be passionate about leveraging the principles of Composable MACH architecture to design, develop, and maintain robust backend systems that blow peoples socks off. Were looking for you to: Be comfortable with MVC, Microservices, APIs, Headless CMSs … Have strong experience developing scalable and configurable web applications using Headless CMSs like Contentful, Sanity or Kentico Kontent. Have a solid understanding of database design and SQL, with experience working with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Be proficient in one or more … with cross-functional teams to architect scalable solutions, integrate with various services and APIs, and ensure the reliability and performance of our digital platforms. Design, develop, test and deploy scalable backend systems following the principles of Composable MACH architecture. Implement RESTful APIs and microservices using modern programming languages and more »