1 to 25 of 123 Service Design Jobs in the UK

gap between business requirements and technical implementation. This role requires an understanding of cloud architecture, data management, and software development practices. Responsibilities: Lead the design and architecture of complex, scalable, and secure solutions that meet business requirements. Integrate seamlessly with existing systems, including accurate estimation of anticipated effort, time … and costs, such as licensing impacts. Provide technical guidance and mentorship to DevOps teams, ensuring best practices are met. Producing quality and deliverable solution design documents and artefacts. Work closely with business stakeholders, product managers, transformation and DevOps teams to understand requirements and translate them into technical solutions. Be … and optimal practices in data and software architecture. Relevant certifications include TOGAF, Azure Solutions Architect, ITIL, or their equivalents. Preferred: Extensive experience in solution design and architectural thinking. Sound knowledge of API and Integration architectures, encompassing legacy integration. Background in consultancy, technical leadership, or service design. Hit the more »

IT Service Designer (Service Transition Management) Location: Preston, Frimley or Filton Salary: £45,000 - £52,00 + 10% Bonus + excellent bens. What you'll be doing - IT Service Designer (Service Transition Management) Designing Services for optimal availability via introduction of robust proactive service management … processes and designing for end user consumption ensuring positive User Experiences are delivered Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements Delivering Service Design for multiple projects within a programme in compliance with the organisation … behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers Your skills and experiences - IT Service Designer (Service Transition Management) Knowledge of IT Service Management and Service Transition Management ITIL/Six Sigma qualifications desirable. Training and more »

Join a business driven by a passion for its people and on a mission to be truly diverse. Work with incredible global brands to design, develop, and maintain robust backend systems. Great benefits package including 25 days holiday, private healthcare, life insurance, and robust learning and development opportunities as … frameworks. We are looking for an engineer who can write clean, maintainable, and well-documented code following coding standards and software development best practices. Design, develop, test, and deploy scalable backend systems following the principles of Composable MACH architecture. Collaborate with product managers, frontend engineers, and other stakeholders to … equivalent commercial experience. Strong experience developing scalable and configurable web applications using Headless CMSs like Contentful, Sanity or Kentico Kontent. Solid understanding of database design and SQL, with experience working with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Proficient in one or more programming more »

The Opportunity: You will be joining a vibrant team focused on delivering as a User-Centered Design Consultant that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where you will utilise your expertise in User Centered Design (UCD) and … this role, you will be designing and improving the end-to-end journey of the services and products, typically focusing on the User-Centered Design across multiple touchpoints, where you'll develop strong bonds with clients and stakeholders through a transparent and consultative approach, crafting enriching experiences that leave … house and wanting exposure to working across a suite of cross-functional projects Expertise within more than one UCD discipline including user research, interaction design, service design, content design or UX design Proven track record in developing user journeys, service maps and blueprints, with more »

of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

have a new opportunity for an enthusiastic and experienced Senior Backend Engineer. Youll be passionate about leveraging the principles of Composable MACH architecture to design, develop, and maintain robust backend systems that blow peoples socks off. Were looking for you to: Be comfortable with MVC, Microservices, APIs, Headless CMSs … Have strong experience developing scalable and configurable web applications using Headless CMSs like Contentful, Sanity or Kentico Kontent. Have a solid understanding of database design and SQL, with experience working with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Be proficient in one or more … with cross-functional teams to architect scalable solutions, integrate with various services and APIs, and ensure the reliability and performance of our digital platforms. Design, develop, test and deploy scalable backend systems following the principles of Composable MACH architecture. Implement RESTful APIs and microservices using modern programming languages and more »

Job: Senior Service Designer Salary: Up to £70k + excellent bonus & benefits package (medical and life assurance) Job Type: Permanent/Full time Location: Remote with occasional travel to client site if/when required I'm working with my management consultant client, a winner at the Glassdoor Employees … year running, placing in the top 50 employers in its list of the Best Places to Work in 2024. They are looking for Senior Service Designers to work on exciting digital projects, across the UK, within the public sector. As a Service Designer, you will be joining a … growing and exciting community who are continually sharing knowledge and expertise. They are passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. You will be given opportunities to develop and grow, working with major clients in both public and private sector. more »

What you'll do: Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be … and inception through to solution build and testing. Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current … and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation As part of your more »

Overview The Service Excellence, Design and Transition Department sets the standards for service design, transition, and delivery for Bell. The Transition Manager engages throughout the pre-sales stage through to delivery/service commencement or decommission to ensure all services are designed, configured, and transitioned … utilising a standard approach and acceptance criteria. The Transition Manager is experienced in the design, transition and delivery of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery … of the service. This role is hybrid flexible in South England, with UK wide travel. The Role Service Design: Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and more »

Service Architect (SC Eligible) PLEASE NOTE: We are looking for somebody who is free to start Immediately Position Overview We are seeking a highly skilled and experienced Service Architect to join our team. The ideal candidate will have a deep understanding of service-oriented architecture (SOA), cloud … services, and IT service management (ITSM). As a Service Architect, you will be responsible for designing, implementing, and managing our service architecture to ensure it meets the business needs and aligns with industry best practices. Key Responsibilities Design and Development: Develop and design service architectures, including SOA, microservices, and cloud services. Create high-level design artifacts, service models, and architectural blueprints. Ensure that the architecture is scalable, maintainable, and secure. Strategy and Planning: Define the service architecture strategy in alignment with business goals. Develop and maintain a roadmap for service more »

Job Description Capita are recruiting a Service Architect to join us in our Professional Services team. The Service Architects provide IT Service Management, IT Service Design and IT Service Architecture consultancy services to clients (both internal to Capita and external) and to Capita TSS … What you will be doing Champion service management and associated processes and procedures within Capita TSS, operating within the ITIL frameworks and aligned with ISO2000, for which they are subject matter experts Provide IT Service Management consultancy services to Capita, its businesses and clients Negotiation and renegotiation of … customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes Produce and Manage Service Descriptions on behalf of teams across IT Services Participate in cost model development, cost modelling and new business governance more »

Designer, you will be joining a growing and exciting community who are continually sharing knowledge and expertise. They are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. You will be given opportunities to develop and grow, working with major … user journeys Make complex language and processes easy to understand Bring new ideas and challenge the status quo Be an advocate for user-centred design, iterative and agile approaches. As part of your role you will also have the opportunity to contribute to the business and your own personal … support your career development and the skills demand within the company, certifications etc. What they're looking for Essential: Strong understanding of user-centred design principles and best practice Experience working in multidisciplinary Agile teams to design and deliver user-centred services Experience of designing content for diverse more »

user journeys Make complex language and processes easy to understand Bring new ideas and challenge the status quo Be an advocate for user-centred design, iterative and agile approaches. As part of your role you will also have the opportunity to contribute to the business and your own personal … your career development and the skills demand within the company, certifications etc. We'd love to meet someone with: Strong understanding of user-centred design principles and best practice Experience working in multidisciplinary Agile teams to design and deliver user-centred services Experience of designing content for diverse … at least 5 years and not having left the country for more than 28 consecutive days during this period) Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Good communication and stakeholder management skills It would be ideal if you also have: Experience more »

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually … sharing knowledge and expertise. We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are … working, however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability more »

and addressing business and user challenges through technology development. Your responsibilities will involve collaborating closely with users, stakeholders, and Scrum development teams to research, design, and deliver digital experiences for prestigious clients. You'll engage with end-users and customer communities to gather insights, create prototypes, and solicit feedback … on designs. Experience : Experience applying a User-Centric Design approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes … needs, and effectively communicating findings to client stakeholders. Ability to work effectively in multi-disciplinary teams and with end-users to understand, research, and design digital solutions. Desirable : Experience with GDS (Government Digital Services). Knowledge in one or more of the following areas: Information Architecture, Service Design more »

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge … Requirements SC eligible Experience/Education Educated in Computer Sciences or have operated at this level of complexity in a workplace environment MANDATORY Customer-service oriented with a problem-solving attitude MANDATORY Be an advocate of ITIL best practice processes within the business MANDATORY ITIL V3 Certification DESIRABLE ITIL more »

of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

guiding and supporting clients through the deployment of new technology. This role would require a blend of stakeholder and project management, solution and process design and change management with a focus on supporting Finance teams. Description of role: Advising clients on Finance service design Providing support and … expertise with Finance service design, operating models and capability. Defining where there are opportunities to make changes and how these can be translated into a roadmap and action plan with clients. Mapping and documenting Finance processes. Working with technical teams to ensure the technical solution is built as … per the design and meets the requirements of the business. Providing expertise to clients regarding the deployment of finance technology solutions Working with the business to define and implement new ways of working. Working with technical teams to ensure the technical solution is built as per the design more »

Role: Head of Digital and User Experience Design Offer type: Permanent Salary: £60,000 - £75,000 Location: This is a remote role, based nationally NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value differences in people and all hires are made … points (including website/myncs/partner platforms/crm newsletters) for young people and key stakeholders engaging with NCS. Skills in user experience design, customer journey mapping and content strategy (not just for marketing content). Key Activities Introduce an agile, user-centered development model across all of … our digital services, to ensure effective end to end journeys for young people Lead multi-disciplinary teams of research, design and technology colleagues to develop the digital roadmap in support of young people’s goals Oversee the creation of content and digital interfaces that are engaging for youth audiences more »

will be responsible for carrying out user research across its digital transformation projects. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working model (we are currently working largely … street discounts! Main duties of the job Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. Working with project and service teams to devise appropriate … research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations. Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing. Planning and conducting qualitative research to a high standard - from interviewing to moderating workshops and more »

UX) Researcher. We want to learn from you: What is it that users in your area want and expect from a product or a service? Summary: Role: UX Researcher Level: Mid-Senior Location: UK-based remote Capacity: Freelance - project variable, demand-based hours Duration: Long term, open-ended What … in anthropology, sociology, psychology, qualitative research, Human Computer Interaction, or a similar field. A plus but not required: Experience analyzing quantitative data Knowledge of design principles, UX design experience, and/or service design experience Experience in any of the following industries: eCommerce, finance, social media more »

London) Day rates: Senior Business Analyst: £500 - £550 INSIDE IR35 Lead Business Analyst: £550 - £600 INSIDE IR35 Ideally with experience in Target Operating Models, Service Design, Process Mapping Design and Excellent Communication skills. more »

N2BI) owns and manages systems and infrastructure supporting Sky’s mobile and fixed telephony, broadband and IP core networks. N2BI act as an intermediary service function for all broadband and telephony fulfilment, assurance, rating and billing for other departments within Sky . N2BI works closely with other departments across … liaison with other areas of IT, networks, voice engineering and the Operations centres to ensure effective delivery. Responsibility also includes aspects of the architecture, service design and management of the Online Charging System and other aspects for the Policy Control & Charging Architecture (PCCA) used by the Sky Mobile more »

but are not limited to: · Existing Data Catalogue product: Fix the quality of entries. Work with developers on improvements for the tool. · Work with Service Design to capture User Needs around the search and discovery of data i.e. what do users around the Bank want from such as more »

future development of the digital platform and products. Day to day, you will lead the work to develop and refine requirements for platform and service enhancements, delivering innovative solutions and ensuring live services are managed securely and cost-effectively. Key Objectives and Responsibilities: Leadership: Own service design more »