1 to 25 of 77 1st Line Support Jobs in the UK excluding London

effectively. You will be responsible for, and the owner of all calls, incident tickets, service requests and fault alerts. They will perform first line technical and operational support for all Information Technology and Broadcast Engineering issues and requests About the role This is a customer facing … provide, and the perception of that service to our customers. The post holder will on occasion form part of the out of hours support function through a departmental rota. Company Benefits We offer a competitive employee benefits package that has been designed to support your health more »

effectively. You will be responsible for, and the owner of all calls, incident tickets, service requests and fault alerts. They will perform first line technical and operational support for all Information Technology and Broadcast Engineering issues and requests About the role This is a customer facing … provide, and the perception of that service to our customers. The post holder will on occasion form part of the out of hours support function through a departmental rota. Company Benefits We offer a competitive employee benefits package that has been designed to support your health more »

insurance, healthcare and accountancy and more. Core Responsibilities: As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a chat system. You will be resolving 1st line … You: Requirements: At least 2 years previous experience as a Customer Support or Technical Support Representative in a complex environment 1st Line Support and remote troubleshooting experience ideal Excellent written and spoken English. Great communication skills are a must Desirables: MS … Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, Application Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role. more »

Our Client is looking to expand their team with the addition of a 1st Line Support Engineer. As a valued member of the team, you will be a stand-out individual, passionate about your work, committed to learning. In return for your proactive work ethic … our client can offer you training and support to progress in your field. This role is perfect for recent graduates & 1st line support techs looking for real progression. So, If you are looking to apply your skill set, with the opportunity to build … on it, apply now! 1st line Support Engineer Role : Offer support to customers to solve queries in a professional and efficient manner Logging tickets & managing emails Resolve issues related to services provided Maintaining a log of data Relaying information to relevant internal teams more »

1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible … paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st … through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an more »

1st Line IT Support Salary between £23,000 - £24,000 + a yearly performance related bonus of £1000. Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Duties more »

1st Line Support Engineer - MSP - £28 ,000 + on-call/call out fees Middlewich/Cheshire An award-winning MSP possessing over 20 years experience covering the North West, are looking for a 1st/2nd Line Support Engineer … good knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team. As Support Engineer you will have gained significant 1st line helpdesk experience providing varied technical support to customers and potentially had exposure to on-site support. It would be more »

Job Title: 1st Line Support Engineer Location: Stansted/Luton (2 days a week working at Stansted airport, 2 days a week working at Luton airport, 1 day a week from home) Salary: £27,000 - £30,000 per annum Job Type: Permanent, Full Time Working … committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service. About the Role: As a 1st Line Support Engineer, you will provide exceptional 1st line support to 300 users, both onsite … click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT more »

First-Line Technical Support Engineer A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are … looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary: £23,000 - £25,000 per annum … address has been removed by the job-board, full details for contact are available on our website). Keywords First-Line/1st line/Technical Support Engineer/Customer Support Specialist/Help Desk Technician/IT Support more »

IT HELPDESK/IT SERVICE DESK/1ST LINE/IT SUPPORT/TICKET SYSTEMS/TROUBLESHOOTING IT ENGINEER Location - Scunthorpe Salary - £25,000 - £30,000 ONSITE Your new role An award-winning provider of business IT & software solutions are looking to Recruit an experienced … IT Engineer/1st Line Support You will be responsible for working with the existing 1st Line support team dealing with client requests seeking help in resolving issues i.e., Change requests, troubleshooting etc What you'll need to succeed The more »

1st Line Support Engineer £25k - £30k Dartford, Kent Digitech are excited to be partnered with a unique, fast-growing MSP. The business have their own private cloud and support companies across all industries from football teams to financial services to not-for-profit … organisations. Due to continued growth across the business and new clients actively being on-boarded, they are seeking multiple 1st Line Support Engineers to join the service desk. Requirements: Active directory. Office 365. Windows. Excellent communication skills. Ideally from an MSP background. They are also more »

to join a company that values teamwork 👥, communication 🗣️, and customer satisfaction? Look no further than this IT and Communications company! 🤝 Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-motivated engineer with excellent communication skills and … operating systems, Microsoft Office, and PC building within a corporate environment. 💻 As a member of the team, you'll be responsible for: Providing onsite 1st line support 🏢 Working at customer sites as required 🚚 Proactive desktop monitoring 🖥️ Daily checks 📋 Hardware installation and maintenance 💾 Providing out-of … hours support where required 🕰️ At this company, they believe in investing in the staff, who all receive training opportunities, regular reviews, and incentives for certification. They choose our new recruits carefully to get the right people, and keeping staff happy and motivated means a lot to the – it more »

1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with … friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose … you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a more »

Title: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. … Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited to Windows 10/11 configuration and support MacOs configuration and support more »

1st LINE IT SUPPORT INITIAL 3 MONTH CONTRACTS HYBRID WORKING YORK HQ DAY RATE - UP TO £140.00 UMB (INSIDE IR35) Your new role We have further opportunities for 1st Line IT Support Candidates to be hired on an initial … What you'll need to succeed Candidates will ideally have the following key skills and experience - Training can be provided in some areas listed. 1st Line IT support experience on an IT Service Desk Windows 10 support in a domain environment. Experience working more »

Are you looking to turn your passion for IT into a career? Randstad are looking for a 1st Line IT Support Apprentice to join their team in Milton Keynes. Role Provide 1st line support both onsite and remotely to assist … a workshop setting. Install hardware and software as needed. Document and report on network activities. Assist in sourcing spare parts and replacement equipment. Support the technical team with maintenance tasks and installations. Training Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support … C/4 (Desired) About the Employer RANDSTAD GROUP UK Randstad is the world's largest recruitment agency who are looking for an IT 1st Line Support Apprentice to join our team in Milton Keynes more »

your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: £23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent … completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will … also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage more »

IT 1st Line Support Apprentice Location: Milton Keynes (Central) Apprenticeship Level: Level 3 IT Support Technician Salary: £12,500 per annum Hours: Monday to Friday, 9 AM - 5 PM Work Environment: Office-based Are you tech-savvy and eager to launch your IT … career? Our client offers the ideal environment for you to expand your skills and grow professionally. Key Responsibilities: Provide 1st line support both onsite and remotely to assist the technical team. Respond to helpdesk requests and manage help desk calls, logging, and tracking issues. Perform … a workshop setting. Install hardware and software as needed. Document and report on network activities. Assist in sourcing spare parts and replacement equipment. Support the technical team with maintenance tasks and installations. Desired Skills and Attributes: Proficiency in IT Strong attention to detail Excellent customer service skills Good more »

st Line Support - Helpdesk Technician ** £18-25,000 ** Full … training programme ** Monday to Friday ** Regular team socials ** Pension ** 22 days hols + bank holidays ** 10 min walk from station ** Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line … the experience Understanding of the importance in providing and maintaining first class customer experience at all stages. Consideration can be given to both experienced 1st-2nd line helpdesk technicians, as well as trainees, with an IT degree or qualification gained from college/6th form. Refer a more »

This unique MSP company in Worthing is looking for a strong 1st Line IT Support Engineer to join their team. This position will cross into 2nd Line tasks and full training and mentoring is offered. This role has become available due to the … do require you to have worked on a helpdesk/support desk previously for an MSP! Some of the main duties as 1st Line IT Support include: Answering the phone or deal with incoming emails, with a calm and Customer service focused approach. … an extra holiday day up to 37 days! There is free parking and lots of training. If you wish to learn more about this 1st Line IT Support role, please apply with Katie and Clearline Recruitment today. more »

30pm or 9am until 5:30pm (Monday to Friday) Salary: £23,000 to £27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will … a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: * 1st Line IT Support for all incoming support enquiries * Troubleshooting basic areas of the company platform * Work with customers … are communicated to relevant teams * Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC more »

Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to … their Managed Service clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication … skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support more »

1st Line Application Support Engineer, COR5740 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in application support? If this sounds like you, then please read on! The Role This is … an excellent 1st Line Application Support Engineer role, working for a company with a growing reputation in their field. The 1st Line Support Engineer will have excellent all-round IT support skills, be a great communicator and be … a problem solver. They will provide end user support for the company's application. The Company The 1st Line Support Engineer will join a leader in the healthcare software industry. The 1st Line Support Engineer will contribute to more »

Elevation Recruitment seek a 1st Line Support Field Engineer to work for a growing Outsourced IT Support firm in South Yorkshire. As an 1st Line/Field Engineer, your role will consist of providing essential technical support both … days per week, visiting other sites other days. Pool car provided. Required Experience Great telephone and in-person people skills. Previous IT support experience is a must (MSP Preferable) Eager to learn and develop a career in IT Office 365 & Exchange Online SharePoint and Teams Windows OS and more »

VCG Technology Services Limited are looking for a 1st Line Support Technician with excellent customer service skills to join the team. The 1st Line Support Technician is responsible for managing incoming queries and help requests from end users through email … phone calls. This role involves taking detailed notes of user-reported problems, determining appropriate steps for resolution, and managing the flow of incoming support requests. The technician will ask probing questions to fully understand the scope of each issue. The 1 st Line Support … customer service setting. Key Responsibilities The 1st Line Support Technician role includes: Providing a helpful and polite first level support service through taking calls and handling the resulting incidents or service requests Effective logging and fault analysis Service request ownership and prioritisation Allocation more »