26 to 50 of 59 Service Design Jobs in the UK excluding London

The Opportunity There is an exciting opportunity for a Head of User-Centred Design to join the senior Digital Services team within the Digital, Data, and Technology (DDaT) Directorate within a UK-based regulatory body. Their vision is to be a catalyst for innovation and regulatory effectiveness, using digital … Digital team is transforming to become a modern, high-performing function with agility, user-centricity, and innovation embedded throughout. As Head of User-Centred Design, the role involves developing capabilities to empower this transformation. The Role As Head of User-Centred Design, this role will be responsible for … UCD function's strategic direction. Acting as the 'Voice of the Saver, Scheme, and Employer,' ensuring inclusive and accessible services. Developing the Research and Service Design capability. Leading multi-disciplinary teams to ensure a unified mission for user-centred design. Managing and build UCD skills to foster continuous more »

SC Clearance About the business 🚀 This consultancy set up their UCD practice 18 months ago with the help of 2 key leaders in the Service Design space (you might know who they are already) and it's safe to say they've been smashing it! Winning and retaining … new projects primarily in the public sector but also branching out into the private sector they're looking to grow their team with more Service Designers and User Researchers. G.Digital has supported the growth of this team with 6 team members over the last 18 months who are all … typically in the public sector including places like: NHS Digital MOJ DWP You’ll be part of an agile team of software engineers, designers, Service Designers, product managers, and other stakeholders and help the project team build a coherent service. You’ll decide which User Research activities are appropriate more »

of a team to achieve shared goals? Who We Are As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a … day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services. We have six regional centres Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this … to other regional centres when requested to attend meetings, undertake training and any other activities. The Role The successful candidate will provide strategic planning, service improvement expertise and change leadership capability to support delivery of NHS 24s strategic aims and corporate planning deliverables. This will include the design more »

and visits are encouraged. Main duties of the job The aim of this fellowship is to offer a 40/60 split of clinical service provision with protected time to undertake a project establishing and developing a service for the management of metastatic bone pain. OxMINT (the Oxford … the management of pain in patients with metastatic bone disease and to that end is advertising this fellowship with the aim of building this service to the point of sustainability as well as a desire to enable data capture and analysis for international publication. It is anticipated that this … gather in depth experience of symptom management or pain management work. This post offers the chance for a senior clinician to develop and demonstrate service design and implementation skills in a Shelford Group trust. About us Sobell House is an NHS Specialist Palliative Care Service and is more »

Job Description: Role Title: Voice Architect (Need Active Security Clearance) Skills: o Voice & Video Architecture o Collaboration service design (Skype/Teams) o Networking (LAN & WAN) o Voice management Location: Barrow/Hybrid (Approx 10% of time spent onsite) Duration: Until 31/01/25 We are … areas Demonstrates behavioural competencies associated with frequent change, urgency and versatility Key Skills: - o Voice & Video Architecture o Working in secure environments o Collaboration service design (Skype/Teams) o Networking (LAN & WAN) o Voice management o Encryption If you are interested in this position and would like more »

will be responsible for carrying out user research across its digital transformation projects. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working model (we are currently working largely … street discounts! Main duties of the job Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. Working with project and service teams to devise appropriate … research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations. Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing. Planning and conducting qualitative research to a high standard - from interviewing to moderating workshops and more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... more »

Service Assurance Analyst Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent … customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... JBLK1_UKTJ more »

Communications Licence, which is regulated by Ofgem. They are a monopoly in the telecoms space and require an Operations Analyst to work closely with service providers and project manage the technical aspects necessary for successful SMETS1 migration within their Migration Control Centre (MCC). The Role: The MCC Operations … Operations Directorate. He/she will: Conduct technical investigations and execute necessary remediation for all incidents within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures … to restore normal service operation. Identify and investigate solution defects within the production environment and communicate issues to service providers and third parties where appropriate. Develop and maintain strategies to minimize customer and consumer impacts resulting from MCC incidents and defects. Define and develop high level solution requirements more »

a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include … Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and … Making sure that user needs are at the core of product development Skills We Are Looking For Talking about digital products and the GDS Service Standard in a way that people understand Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the more »

Promotion and Delivery: Promote the company as a provider of tailored Cloud Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity more »

Promotion and Delivery: Promote the company as a provider of tailored Cloud Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity more »

My client is looking for a service designer to join their team on an Inside IR35 basis until March 2025 to join an exciting Digital Transformation Project. You will collaborate with a core team of 8 and work in a very holistic environment, supporting the integration of service design into the project and the business as a whole. Public sector or government experience is highly advantageous due to the industry this company operate in. Your focus will be on M365 to ensure seamless digital interactions, making experience with a maturing M365 environment essential. Design thinking … and User-Centric Approach M365 Experience: Stay informed about M365 trends Evidence-based design Research and Analysis Leadership and Guidance Lapsed SC or Current SC Clearance (or open to obtaining SC Clearance) This client are based in Bristol, and would expect an individual to be able to go into more »

great solutions for our Defence and Security Clients. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Service Designers, Interaction Designers, Business Analysts, and Engineers to deliver industry-leading experiences across a broad range of products and services.Your Role Will Include:Planning … and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations.Developing user archetypes, journey maps, and other user-centred design and research artefacts to effectively communicate user insights and facilitate decision-making.Collaborating with designers, product managers, and developers to translate research findings into well … needs and preferences are considered at every stage.Staying up to date with the latest trends, tools, and methodologies in user research and user-centred design, constantly evolving your craft to maximise impact, pace, and value.Ideal Criteria for a User Researcher:Proven experience in conducting user research studies, employing a more »

with Microsoft Azure implementation and migration projects, including; Azure Networking, Azure Virtual Machines and Scale Sets, Azure storage, Azure Backup and Azure Site Recovery Service Design: Collaborating with business owners and technical teams to define and implement comprehensive operational requirements and service designs A strong understanding of … we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank more »

future development of the digital platform and products. Day to day, you will lead the work to develop and refine requirements for platform and service enhancements, delivering innovative solutions and ensuring live services are managed securely and cost-effectively. Key Objectives and Responsibilities: Leadership: Own service design … feedback Ensure organization-wide understanding and use of the digital platform Contribute to strategic decisions and collaborative culture Improve agile practices and customer-focused design Roadmap Delivery: Lead technology vision and roadmap delivery Project management of platform enhancements and legacy transitions Plan and prioritize resources effectively Manage third-party … services and contractors Service Management: Set and manage budget for technology and platform spend Collaborate and provide technical assurance for specialist software Key requirements and experience: An understanding of the software development Knowledge of APIs and database technologies Excellent communication and presentation skills Strong troubleshooting and problem-solving skills more »

within the client's cloud, desktop, and M365 environments. Process Automation: Utilize Microsoft PowerApps and PowerShell to automate internal processes and enhance operational workflows. Service Design: Collaborate with business owners and technical teams to define and implement comprehensive operational requirements and service designs. Financial Efficiency: Analyse system … support models Analytical and Communication Skills: Excellent analytical and reporting skills Highly articulate with excellent verbal and written communication skills Ability to formulate and design process flow maps (e.g., Microsoft Visio) Personal Attributes: Highly organized with the ability to prioritize workload Ability to work independently, generate new ideas, and more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices more »

team. As a key member of the team, reporting to the Head of Cloud Services, the Senior Cloud Solutions Engineer will be responsible for service design, deployment, and support for customers across various virtualization technologies solutions. Additionally, this role will involve supporting existing infrastructure upgrades and operating in … wider operational arena. Primary Responsibilities: Deploy and build new customer solutions, integrating them into customer networks and managing data migration. Conduct technical acceptance into service for new customers, including setting up and testing monitoring and alerting platforms. Maintain documentation to required standards and provide consultancy low-level designs for … a focus on Nutanix. Proficiency in implementing VMware ESXi/vCenter systems and supporting components. Knowledge of server hardware, networking, and Windows operating environment design and support. Familiarity with ITIL, security principles, and service management documentation. Excellent communication skills and the ability to work independently and as part more »

My client is looking for a service designer to join their team on an Inside IR35 basis until March 2025 to join an exciting Digital Transformation Project. You will collaborate with a core team of 8 and work in a very holistic environment, supporting the integration of service design into the project and the business as a whole. Public sector or government experience is highly advantageous due to ... more »

digital solutions to complex business challenges. If you’re looking to work on cutting-edge projects using a combination of strategic thinking, customer-centric service design, and agile engineering practices, then this is the opportunity for you! Requirements: Experience in the design and deployment of production data more »

Health sector around Demand Management, Elective Care backlog, Virtual Care, Workforce and Fiscal challenges.Who you are You will have extensive pre-sales/solution design experience in a customer facing role within the Healthcare sector:• Understands and able to lead Pre-Sales/Solution & Service Design consultants. more »

of a dynamic team of industry specialists, leveraging deep sector and technical expertise to drive significant improvements in client programmes. Responsibilities include leading the design and implementation of operating models, delivering process re-engineering, and improving operational performance. This role offers the opportunity for rapid career advancement and skill … including proposition, methodology, and point of view development, and supporting knowledge capture and sharing. Essential Qualifications : • Proven experience in designing and delivering operating models, service design, and/or digital transformation solutions within the UK Public Sector. • Previous client-facing role in a consulting firm. • Understanding of major more »

a MSP where you will be responsible for a Cloud portfolio. The position has direct ownership of the definition of the services provided; including service design, systems, tools and portals to define the client experience of consuming these services. The role will be focused on setting and reviewing … and monthly updates to the business. Socalise plans and updates with stakeholder teams, and deliver updates appropriate for executive audiences at a regular cadence" Design highly differentiated customer value propositions based on customer needs, research and feedback. Deliver and maintain product requirement definitions with prioritised features and corresponding justification. … information. Have the required experience and knowledge to train and support the sales teams in selling the products. Skills/experience required: Experience of service delivery at an enterprise of SME level desired, particularly experience of managed service providers. Proven Product Management experience and a demonstrable track record more »

areas * Demonstrates behavioural competencies associated with frequent change, urgency and versatility Key Skills: o Voice & Video Architecture o Working in secure environments o Collaboration service design (Skype/Teams) o Networking (LAN & WAN) o Voice management o Encryption This is an excellent opportunity on a great project of more »