Manager is sought to oversee and manage Managed Service Delivery for a large group of existing clients. This role is pivotal in improving helpdesk management, reducing ticket backlogs, and ensuring high client satisfaction. The successful candidate will implement efficient processes, define and track KPIs, drive team performance, and ensure … successful project delivery. Key Responsibilities: Ensure efficient helpdesk operation, reducing ticket backlog and improving response times. Design, implement, and optimise service delivery processes. Establish and monitor KPIs to track and improve performance, satisfaction, and efficiency. Conduct performance reviews, provide feedback, and develop action plans. Identify training needs and organise … point for client concerns. Work closely with the leadership team to align operational objectives. Key Requirements: Experience in service delivery, technical operations, or IT management, preferably within an MSP environment. Strong understanding of IT support processes, managed print services, hosted telephony, and related technology solutions. Experience managing technical teams more »
Employment Type: Permanent
Salary: £37000 - £45000/annum Up to £45k + Extensive Benefits
an experienced Application (SAP) Test Manager to join our multi-disciplinary Applications (SAP) Center of Excellence (CoE) Team. What you'll be doing: Test Management: Develop and execute comprehensive test strategies for SAP implementations, upgrades and changes in line with business requirements and EG project standards. Test Planning … lifecycle including functional, integration (SIT) and user acceptance testing (UAT). Test Team Leadership: Lead and mentor a team of testers, ensuring alignment with project timelines, resources, and quality standards. Assign tasks and track progress to ensure timely delivery. Defect Management: Manage and track defects, working with the … functional and technical teams to ensure timely resolution. Prioritize defects based on business impact and criticality. Risk Management: Identify, assess, and mitigate risks related to SAP testing and business process changes. Proactively address any issues or delays that may impact project timelines. Business Process Change Management (BPCM more »
against Raytheon’s standards and gating model, aligned to the overall Programme’s needs from early bid phase through to final delivery. Work package management for the team and reporting of key performance indicators for the work to be performed, working collaboratively with the rest of the Integrated Programme … liaison for key internal and external customer organisations, requiring travel to customer sites in the USA. Close liaison with Test Development team leader and Project Design Authority (DA) to ensure technical integrity of programmes. Risk and Change Management for all engineering deliverables, including effective planning, mitigations, and monitoring … to reduce risk or closure. Management and delivery adherence to the programme baseline schedule and budget, using ‘earned value’ techniques. This role will initially be an individual contributor, but there may be the need for line management of engineering teams as the team and projects grow. Candidate Requirements more »
eSourcing tool responses through to creating white papers and preferred provider responses to showcase the therapeutic expertise and global capabilities of IQVIA. Purpose Strategic management responsibilities for RFI Department, preparing comprehensive, timely and accurate responses to stakeholders' requests for information to support global sales teams and other internal customers. … global outsourcing and preferred provider request for information (RFIs). Lead improvement initiatives for RFI information processes and procedures. Maintain currency in applicable company management and research databases. Develop processes and manage procedures for company, industry, and competitor research. Perform quality control edits on all documents and work products. … as assigned. Required Knowledge, Skills and Abilities Extensive knowledge of CRO, Pharmaceutical or related industry. Strong motivation and team-building skills. Strong planning and projectmanagement skills. Advanced knowledge of Microsoft Excel, PowerPoint and Word. Advanced writing and editing abilities. Excellent communication and organizational skills. Ability to establish more »
and creative Controls Engineer to join our client's team in Livingston. The primary focus is to maintain the current control platforms, assist in project conceptual designs, detail engineering, procurement, installation, and commissioning. KEY RESPONSIBILITIES: Design and troubleshoot process control systems. Engineer, design and test electrical, instrumentation and automation … logic. Design and implement process network infrastructure (Ethernet, Device Net, Control Net, etc.). Interface and communicate with vendors, process engineering, installation contractors and project management. Specify and procure controls hardware and field instrumentation. Database programming skills a plus. (SCADA) Compliance and enforcement of company, safety, environmental, government policies more »
