1 to 1 of 1 Availability Management Jobs in the West Midlands

by first- and second-line support teams, liaise with development teams to identify application defects, and apply workarounds. Deploy application updates, patches, and hotfixes. Availability Management: Oversee the hosting and platform service to ensure compliance with availability and performance SLA commitments. Proactively monitor and respond to event … ensure operational knowledge and skills are widely shared. Experience Essential: Demonstrable customer service skills and the ability to act as an escalation point. Time management skills with the ability to understand business impact and prioritize tasks accordingly. Outstanding interpersonal skills, with a highly personable, engaging approach, and strong alignment more »