Collaborate with the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly addressing any issues to uphold service … standards. Manage event and incidentmanagement for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management and support for on-premises/dedicated clients more »
SG1, Stevenage, Hertfordshire, United Kingdom Hybrid / WFH Options
Osiris Recruitment
crucial liaison between IT and operations, ensuring alignment and advocating for IT department initiatives. Accountabilities: Deliver the infrastructure program and strategy. Ensure effective change management and continuous improvement. Oversee vendor selection and maintain security compliance. Maintain data integrity through robust controls. Act as an escalation point for all security … years in IT, particularly in an infrastructure role. Comprehensive understanding of IT systems, platforms, and architecture. Experience in stakeholder and vendor management. Proficient in incidentmanagement and root cause analysis. Experience with major infrastructure transformation projects. This role offers the opportunity to contribute significantly to the technological advancement more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Synchro
Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incidentmanagement and service restoration. Senior more »
Ledbury, England, United Kingdom Hybrid / WFH Options
Synchro
Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incidentmanagement, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with supplier interaction/… series advantageous. Certifications: Cisco CCNP/Juniper JNCIP or equivalent recognized accreditations advantageous. Communication: Ability to talk at all levels in the business. Pressure Management: Experience working under pressure in a fast-paced role. Technical Knowledge: Practical and deep knowledge of network technologies, security, and architectures within a large more »
Greater Exeter Area, United Kingdom Hybrid / WFH Options
Synchro
Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incidentmanagement, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with supplier interaction/… series advantageous. Certifications: Cisco CCNP/Juniper JNCIP or equivalent recognized accreditations advantageous. Communication: Ability to talk at all levels in the business. Pressure Management: Experience working under pressure in a fast-paced role. Technical Knowledge: Practical and deep knowledge of network technologies, security, and architectures within a large more »
Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. Key Responsibilities - Provide incidentmanagement to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
BluePool Computer Services
and can cope with balancing the needs of different customers. Maintains an extremely positive attitude and demonstrates a high attention to detail. Problem/Incidentmanagement, and the ability to get to the root cause of issues. Immediately flag major incidents and escalate accordingly. Ability to logically troubleshoot more »
Penn, England, United Kingdom Hybrid / WFH Options
Focusrite Audio Engineering Ltd
Maintaining Certification requirements o Monitoring Cyber related threats and act to address the risk o Conduct and maintain supplier audit assessments o Own the Incidentmanagement system o Updating and maintain procedures/procedure training and compliance o Conduct Phishing simulations and other cyber related training exercises o … Tools o Maintain the company risk register relating to Information Security and Data Protection o Maintain the Business Continuity Plan o Conduct Disaster and incident simulation exercises o Review and action any identified issues from vulnerability scans or Penetration tests o Work with external Red/Purple/Blue … attacks and similar external attempts to compromise company activities Compliance:o Generate monthly compliance and activity reports and other reports as required by senior management o Internal Audit: Reviewing Financial System compliance activities Performing Internal Information Security Audits Performing Internal Data Protection Auditso External audit: Be the key contact more »
Solihull, West Midlands (County), United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
vendors to mitigate physical and technical security concerns. Ideal for someone who is looking for that next step of autonomy in an info sec management capacity. Responsibilities Work alongside the technical service owners to ensure that policies and capabilities are fit for purpose and working effectively and that identified … in an ITIL based environment. Strong problem-solving ability, with flexibility to think creatively and adapt to and implement rapidly changing environments and services. Incidentmanagement experience and an ability to quickly tailor responses to deal with fast-moving situations Apply now for a confidential chat. Nothing ventured more »
Employment Type: Permanent
Salary: £65000 - £69000/annum Hybrid Working + Benefits
Portsmouth, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
National Security consultancy on a permanent basis! You will be working within a secure military environment with other skilled engineers. This will primarily involve incidentmanagement on the clients' live system, on FAS App incidents that have been escalated from level 1/2 resources that are often more »
Corsham, England, United Kingdom Hybrid / WFH Options
Lawrence Harvey
to either their Corsham, Portsmouth or Northallerton site. To be considered, you must have: Active DV Clearance Developed and integrated security event monitoring and incidentmanagement services Ideally experience with ELK (Elastic, Logstash, Kibana) and Tanium Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain more »
West Drayton, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incidentmanagement, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »
Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
bet365
network changes that could affect other business functions, whilst working with experienced team members. Providing professional and helpful assistance to end users. Supporting the incidentmanagement process, encompassing everything from minor incidents to critical website related issues. By applying to us you are agreeing to share your Personal more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
address potential vulnerabilities and risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct root cause analysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly … and infrastructure-as-code (IaC) tools. - Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of … with Company Policies and Security Infrastructure - Familiarity with AWS Security Best Practices and the business Setup - Integration into DevOps Workflow Within 3 months: - Security Incident Handling and Remediation - Security Automation and Tooling - Security Compliance and Auditing - Collaboration with Development Teams Within 6 months: - Threat Modelling and Risk Assessment - Continuous more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
address potential vulnerabilities and risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct root cause analysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly … and infrastructure-as-code (IaC) tools. - Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of … with Company Policies and Security Infrastructure - Familiarity with AWS Security Best Practices and the business Setup - Integration into DevOps Workflow Within 3 months: - Security Incident Handling and Remediation - Security Automation and Tooling - Security Compliance and Auditing - Collaboration with Development Teams Within 6 months: - Threat Modelling and Risk Assessment - Continuous more »
Solihull, England, United Kingdom Hybrid / WFH Options
Indotronix Avani UK
address potential vulnerabilities and risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct root cause analysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly … and infrastructure-as-code (IaC) tools. - Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of … with Company Policies and Security Infrastructure - Familiarity with AWS Security Best Practices and the business Setup - Integration into DevOps Workflow Within 3 months: - Security Incident Handling and Remediation - Security Automation and Tooling - Security Compliance and Auditing - Collaboration with Development Teams Within 6 months: - Threat Modelling and Risk Assessment - Continuous more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
address potential vulnerabilities and risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct root cause analysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly … and infrastructure-as-code (IaC) tools. - Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of … with Company Policies and Security Infrastructure - Familiarity with AWS Security Best Practices and the business Setup - Integration into DevOps Workflow Within 3 months: - Security Incident Handling and Remediation - Security Automation and Tooling - Security Compliance and Auditing - Collaboration with Development Teams Within 6 months: - Threat Modelling and Risk Assessment - Continuous more »
Leeds, England, United Kingdom Hybrid / WFH Options
ReCulture
Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike … and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership … with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets passed on to downstream resolver groups are documented appropriately. Contribute to and facilitate more »
is accurate and submitted timeously -Editing and translating reports as needed -Analyse info and reports received and notify relevant department as needed - Lead the incidentmanagement process by recommending appropriate actions ensuring regular follow ups as well as communicating info to stakeholders -Liaise with management and internal … in French is essential - Degree educated in either political science, international relations, politics, economics, social science, law or similar is required - Experience in project management and reporting needed - Ability to process large volume of technical information - Experience working with a Non-profit organisation as well as due diligence beneficial more »
Nuneaton, England, United Kingdom Hybrid / WFH Options
Maxwell Bond
from you: Hands on experience (recent) on both on-premise and Azure data centres Experience managing and leading Infrastructure teams Handle change, problem and incidentmanagement Must have a ‘security first’ approach to all systems Data centre experience – absolutely essential Line management duties; 1-2-1 reviews more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
IO Associates is looking for an Applications 3rd Line Engineer to maintain and support a complex secure solution. This role primarily involves incidentmanagement and resolution for the clients' live systems, dealing with issues escalated from 2nd line support in remote environments. You will also be responsible for … infrastructure development and testing. Implement upgrades, patches, and new software solutions. Take ownership of problems and deliver effective solutions. Skills and Experience: SharePoint: Server management, permissions, application integration VMware Horizon VDIs vSphere Virtualization Group Policy Management Skype Server File Share and NTFS Permissions NGINX Hyper V Exchange more »
Reigate, England, United Kingdom Hybrid / WFH Options
Jellyfish
and other relevant legislation, including developing templates for data collection, advising on and assisting with data mapping and records of data processing and vendor management reviews. Work with team members in the review of operations and projects and related data processing to ensure compliance with data privacy laws, and … with solutions. Collaborate with the Information Security function(s) to maintain records of all data assets and exports and maintaining a personal data security incidentmanagement plan to ensure remediation of incidents affecting personal data including impact assessments, breach response, complaints, claims or notifications. Respond to and advising more »
City Of London, England, United Kingdom Hybrid / WFH Options
Computappoint
provides many technological opportunities within their business. Providing support for all network-related incidents and projects (3rd line) Providing consultancy to teams Knowledge sharing Incidentmanagement This role will be heavily focussed on BAU work Required Skills and Experience: A history of working in Low Latency Environments Experience more »
ground running Confident, able to deliver support both face-to-face and over the telephone Windows MS Office Suite iOS Devices/Operating System IncidentManagement Prioritisation skills Active Directory, SCCM and InTune is very nice to have 1st Line Support Analyst - Hybrid Due to the volume of more »
suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incidentmanagement and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »