1 to 3 of 3 CMDB Jobs in Yorkshire

operational models for Change Managers, Change Advisory Boards (CAB), and Incident Managers. Configuration Management Expertise: Collaborate with the Configuration Manager to maintain a robust CMDB lifecycle, leveraging deep knowledge in configuration management. Service Request Optimization: Drive improvements in service request management to lower costs and elevate user satisfaction. Metrics and more »

ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the Configuration Management Database (CMDB). As the Configuration Manager, you will develop and adapt configuration management processes, to ensure they are seamlessly integrated and adhered to across the client … s global IT infrastructure. Key Responsibilities: CMDB Management: Oversee daily operations related to configuration management, ensuring a robust and accurate CMDB. Process Improvement: Continuously update and enhance CMDB data, spearheading projects aimed at improving configuration management practices. Performance Metrics: Establish and monitor KPIs for the CMDB, providing regular reports on … ITSM Expertise: Advanced ITIL certification or significant Lean/Six Sigma certification (advanced level) is required. ServiceNow Proficiency: Extensive hands-on experience with ServiceNow CMDB and related modules. Regulatory Knowledge: Familiarity with regulated environments (e.g., GxP, CSV) and related IT quality standards. Service Management Acumen: Comprehensive experience in defining and more »

of Snow Software AB toolsets and technologies and the configuration and implementationof the same within organisations Significant working knowledge of Service Now as master CMDB & Service now SAM Pro IT Asset Management. Led at least 3 significant external software audits working independently or with SAM advisory partner. Experience leading teams … endpoint management solutions including intune, SCCM, Autopilot and/or other deployment and patching technologies Working knowledge of Asset data flows to Service Now CMDB & Service Now SAM Pro for IT Asset Management Working knowledge of Microsoft Power BI and can demonstrate use within the ITAM Business Intelligence, Data Insights more »