1 of 1 Remote Information Manager Jobs in Yorkshire

Senior IT Service Delivery Manager Permanent Leeds/Hybrid Working The Senior IT Service Delivery Manager is responsible for overseeing the delivery of IT services to the wider organisation. The primary role involves managing the day-to-day operations of IT service delivery - both in house delivery and … operation of the Infrastructure & Operations team - which involves handling incident management, request fulfilment, change, problem & service transition management processes. Taking part on the Incident Manager rota Implement, own, mature and strive for excellence across all operational processes (ITIL aligned) Act as primary escalation point for business users and stakeholders … Manage the Service Desk: Ensure that the IT service desk is high-quality and meets service level agreement Manage the change and the change manager to foster Manage the IT Service Delivery framework, adhering to ITIL best practices and organizational standards. Prepare and present reports on service metrics, performance More ❯