15 Customer Service Jobs in Wales with Remote Work Options

Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line Service Engineers to facilitate growth. Reporting to the Service Manager, and based at their Head Office you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support. Key Duties/Responsibilities will include: Maintain an impeccable level of customer service and interaction for all support queries. Adhere to all Service management, security and quality … management principles. Update support queries with comprehensive notes and time throughout your working day. Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least 1 years’ experience working for an IT helpdesk Exceptional more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to help … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or our call more »

Job summary Do you pride yourself on exceptional customer service and have the ability to accurately process high levels of data and information? Are you a team player, who strives to exceed goals, with a proactive "can do" attitude? Do you enjoy learning and developing in a fast … speakers are equally welcome to apply. Main duties of the job To support in the provision of a quality People Systems and Business Intelligence Service within the Health Board through the production of routine workforce information, data cleansing Electronic Staff Record (ESR), supporting Audit and Project Work as required. … all the raw data capture, relevant project paperwork, training materials, benefits realisation, lessons learnt reporting, evaluations to create intelligence to support the project and service improvement across the Health Board. Acting as a point of contact for the People Systems and Business Intelligence Team and providing support to the more »

approvals, and business process automation. Excellent organisational skills and attention to detail. Experience with M365 and D365 suite of applications. Strong problem solving and customer service skills. Experience of working in a legal or professional services environment would be highly beneficial. This role offers a hybrid work environment … and is an excellent opportunity for someone looking to develop their career from a service desk. The client is focused on diversity and finds an inclusive workplace offers the most for its clients and employees. D365 Support Analyst Law Firm- Cardiff more »

approvals, and business process automation. Excellent organisational skills and attention to detail. Experience with M365 and D365 suite of applications. Strong problem solving and customer service skills. Experience of working in a legal or professional services environment would be highly beneficial. This role offers a hybrid work environment … and is an excellent opportunity for someone looking to develop their career from a service desk. The client is focused on diversity and finds an inclusive workplace offers the most for its clients and employees. Power Platform Product Specialist -Law Firm- Cardiff more »

to £60,000 Location: Cardiff (hybrid) The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. This role would be ideal for a Technical Architect … team Strong expertise in infrastructure, architecture, and cloud services. Minimum 3 years of experience in technical teams covering relevant technologies. Exceptional relationship management and customer service skills. What the Technical Architect will deliver Architectural designs supporting cloud projects. Technology roadmaps and other architectural documentation. Business cases and technical more »

for users of the CareFirst system within Childrens Services. CareFirst is the case management system utilised by social services and communities staff for recording service user information and key performance indicators. Rates of Pay (weekly pay): Regular: £12.38 per hour Bank Holiday: £24.76 per hour Overtime: £18.57 per hour … and organisations on the CareFirst system and schedule staff for relevant training sessions. Handle various data cleansing tasks within the system. Utilise Helpdesk/customer service experience and technical proficiency with applications to support users effectively. Demonstrate proficiency in Excel, with additional experience in SharePoint and Microsoft Forms more »

Entry Level Graduate Scheme (Sales, Customer Service and Account Management) Do you like facts? Fact Number 1 – Many students attend university with no discernible career plan and many decide on a career completely unrelated to their field of study. Fact Number 2 – There is an abundance of fantastic more »

also offers some exciting opportunities to travel abroad. Key skills required: Minimum 2 years' commercial experience in IT 2nd line support Strong communication and customer service background Software support Linux Java AWS 3rd line experience (desirable) The role is paying up to £35,000 (DOE) + bonus & benefits more »

very important to James Body, CEO. So you must be keen to share your skills, knowledge, have a 'can-do' attitude and first class customer service quality. Equally being part of an amazing team means that you will get to develop your technical skills. You will be expected more »

working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network … configuration. This is what you’ll be doing: Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training. service procedures, policies, and standards. functionality and resolving issues by upgrading both cloud and on-premise systems. scripts to automate routine tasks. an more »

Stakeholders their existing and future IT business needs, agree and proactively manage. Liaise with internal DHCW colleagues informally or in meetings as appropriate. Monitor service requests and act as an escalation point for Stakeholder issues, liaising with DHCW teams, Health Boards and Suppliers, as necessary. Updating Stakeholders on new … developments, system changes, service information etc to include presentations, 1:1 virtual and onsite meetings. Represent DHCW and Primary Care as requested at local and national events. Provide advice and guidance to Primary Care Stakeholders in accordance with national procedures and guidelines virtually or onsite. Responsible for providing and … of the role of DHCW Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security Experience Essential Experience of delivering customer services in a Primary Care setting xperience in delivering projects in a Primary Care setting Desirable Presenting to small groups Skills and Attributes Essential more »

working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network … configuration. This is what you'll be doing: Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training. Formulating service procedures, policies, and standards. Enhancing functionality and resolving issues by upgrading both cloud and on-premise systems. Create scripts to automate more »

projected to reach a value of $27 billion by 2028. Leveraging their expertise, they aspire to become industry leaders, driving innovation and excellence in customer service. Join the dynamic team as they embark on an exciting journey to enhance existing products, develop new ones, and expand into new markets. … advantageous but not essential Benefits Discretionary Bonus (Up to 20%) 25 days Annual Leave Birthday Leave (1 day) Charity Leave (1 day) Death In Service Benefit Comprehensive medical cover provided by AXA (VIP for all employees) Employee Assistance Program (EAP) Pension (Salary Sacrifice 3%/5% contribution) Salary sacrifice more »

7pm - 7am nightshift Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages … and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but more »