Remedy ITSM Contracts

BMC Remedy IT Service Management (ITSM)
UK

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 560 633 746
Rank change year-on-year +73 +113 -89
Contract jobs citing Remedy ITSM 42 62 110
As % of all contract jobs advertised in the UK 0.097% 0.11% 0.13%
As % of the Business Applications category 1.32% 1.65% 2.12%
Number of daily rates quoted 35 41 85
10th Percentile £319 £205 £185
25th Percentile £425 £400 £305
Median daily rate (50th Percentile) £490 £500 £450
Median % change year-on-year -2.00% +11.11% -5.26%
75th Percentile £544 £550 £575
90th Percentile £605 £638 £625
UK excluding London median daily rate £490 £400 £450
% change year-on-year +22.50% -11.11% -5.26%
Number of hourly rates quoted 2 4 6
10th Percentile - £29.80 -
25th Percentile - £40.38 £21.00
Median hourly rate £11.80 £48.75 £28.00
Median % change year-on-year -75.79% +74.11% +47.70%
75th Percentile - £58.44 £35.00
90th Percentile - £73.63 -
UK excluding London median hourly rate £11.80 £48.75 -
% change year-on-year -75.79% - -

All Business Application Skills
UK

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

Contract vacancies with a requirement for business application skills 3,175 3,747 5,182
As % of all contract IT jobs advertised in the UK 7.33% 6.74% 5.91%
Number of daily rates quoted 1,832 2,144 3,229
10th Percentile £363 £363 £380
25th Percentile £450 £463 £463
Median daily rate (50th Percentile) £550 £550 £550
Median % change year-on-year - - +10.00%
75th Percentile £675 £680 £660
90th Percentile £775 £794 £750
UK excluding London median daily rate £525 £538 £525
% change year-on-year -2.37% +2.43% +10.53%
Number of hourly rates quoted 117 58 49
10th Percentile £14.71 £22.71 £15.30
25th Percentile £21.25 £39.56 £21.00
Median hourly rate £40.00 £49.50 £35.00
Median % change year-on-year -19.19% +41.43% -6.67%
75th Percentile £57.33 £63.75 £53.75
90th Percentile £65.00 £72.25 £65.00
UK excluding London median hourly rate £40.00 £53.08 £23.53
% change year-on-year -24.65% +125.64% -34.65%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Remedy ITSM.

Daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Daily Rate Histogram

Daily rate distribution for jobs citing Remedy ITSM over the 6 months to 9 June 2024.

Daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Remedy ITSM.

Hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +80 36 £463 -2.63% 16
UK excluding London +37 33 £490 +22.50% 15
South West +25 21 £463 +23.33% 1
Work from Home +112 18 £450 +5.88% 4
South East +12 5 £395 -28.18% 7
London +79 4 £450 -5.26% 2
North of England +18 2 £500 +25.00% 1
North West +9 2 £500 +25.00%
Northern Ireland +3 2 £550 - 2
Midlands +19 1 £160 -68.63% 3
East Midlands +12 1 £160 -
East of England -4 1 £450 -10.00%
Scotland - 1 £525 -

Remedy ITSM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.38%) Confluence
1 1 (2.38%) Microsoft Exchange
1 1 (2.38%) SharePoint
Applications
1 4 (9.52%) Microsoft Excel
2 2 (4.76%) Microsoft Office
2 2 (4.76%) Microsoft PowerPoint
3 1 (2.38%) MS Visio
Cloud Services
1 17 (40.48%) Power Platform
2 1 (2.38%) Azure
2 1 (2.38%) Azure API Management
2 1 (2.38%) Azure Data Factory
2 1 (2.38%) Azure DevOps
2 1 (2.38%) Azure Key Vault
2 1 (2.38%) Azure Logic Apps
2 1 (2.38%) Azure Monitor
2 1 (2.38%) Azure Sentinel
2 1 (2.38%) Azure Service Bus
2 1 (2.38%) Entra ID
2 1 (2.38%) Microsoft 365
Communications & Networking
1 3 (7.14%) Firewall
2 2 (4.76%) DNS
3 1 (2.38%) DHCP
3 1 (2.38%) LAN
3 1 (2.38%) PBX
3 1 (2.38%) PSTN
3 1 (2.38%) Skype
3 1 (2.38%) SMTP
3 1 (2.38%) SNMP
3 1 (2.38%) TCP/IP
3 1 (2.38%) WAN
3 1 (2.38%) Wireless
Database & Business Intelligence
1 17 (40.48%) Power BI
Development Applications
1 6 (14.29%) Git
2 4 (9.52%) JIRA
3 3 (7.14%) GitLab
3 3 (7.14%) Jenkins
General
1 27 (64.29%) Social Skills
2 8 (19.05%) Telecoms
3 7 (16.67%) Analytical Skills
4 5 (11.90%) Public Sector
5 3 (7.14%) Aerospace
6 1 (2.38%) Banking
6 1 (2.38%) Finance
6 1 (2.38%) Influencing Skills
6 1 (2.38%) Military
6 1 (2.38%) Organisational Skills
Job Titles
1 15 (35.71%) Service Manager
2 6 (14.29%) Availability Manager
3 5 (11.90%) Analyst
3 5 (11.90%) IT Manager
3 5 (11.90%) IT Services Manager
4 4 (9.52%) ITSM Specialist
4 4 (9.52%) Service Analyst
4 4 (9.52%) Service Level Manager
4 4 (9.52%) Service Management Specialist
5 3 (7.14%) Change Manager
5 3 (7.14%) Service Continuity Manager
5 3 (7.14%) Service Desk Analyst
6 2 (4.76%) Capacity Manager
6 2 (4.76%) Configuration Management Specialist
6 2 (4.76%) Configuration Specialist
6 2 (4.76%) DevOps Engineer
6 2 (4.76%) Knowledge Manager
6 2 (4.76%) Senior
6 2 (4.76%) Senior Analyst
7 1 (2.38%) Lead
Libraries, Frameworks & Software Standards
1 4 (9.52%) YAML
2 3 (7.14%) JSON
2 3 (7.14%) Node.js
2 3 (7.14%) REST
2 3 (7.14%) RESTful
2 3 (7.14%) SOAP
2 3 (7.14%) XML
3 1 (2.38%) ARM Templates
3 1 (2.38%) Regular Expression
Miscellaneous
1 8 (19.05%) Management Information System
2 6 (14.29%) CMDB
3 2 (4.76%) Product Ownership
3 2 (4.76%) Self-Motivation
3 2 (4.76%) Virtual Team
4 1 (2.38%) BYOD
4 1 (2.38%) Cloud Native
4 1 (2.38%) iPad
4 1 (2.38%) iPhone
4 1 (2.38%) Linux Command Line
4 1 (2.38%) Onboarding
4 1 (2.38%) PDA
4 1 (2.38%) PKI
4 1 (2.38%) Smartphone
4 1 (2.38%) Video Conferencing
Operating Systems
1 5 (11.90%) Windows
2 2 (4.76%) Unix
2 2 (4.76%) Windows 10
3 1 (2.38%) Apple iOS
3 1 (2.38%) Linux
3 1 (2.38%) Windows 7
3 1 (2.38%) Windows Server
3 1 (2.38%) Windows Server 2003
3 1 (2.38%) Windows Server 2008
3 1 (2.38%) Windows XP
Processes & Methodologies
1 36 (85.71%) ITSM
2 33 (78.57%) ITIL
3 30 (71.43%) Service Management
4 28 (66.67%) Agile
5 13 (30.95%) Business Intelligence
5 13 (30.95%) Configuration Management
6 10 (23.81%) Service Delivery
7 9 (21.43%) Project Delivery
8 8 (19.05%) Continuous Improvement
8 8 (19.05%) Disaster Recovery
9 7 (16.67%) Enterprise Architecture
9 7 (16.67%) Performance Monitoring
9 7 (16.67%) Waterfall
10 6 (14.29%) Availability Management
10 6 (14.29%) BCP
10 6 (14.29%) Business Continuity
10 6 (14.29%) Proactive Monitoring
10 6 (14.29%) Problem-Solving
10 6 (14.29%) Project Management
11 5 (11.90%) Change Management
Programming Languages
1 3 (7.14%) Go
1 3 (7.14%) Python
1 3 (7.14%) Ruby
2 2 (4.76%) PowerShell
2 2 (4.76%) SQL
3 1 (2.38%) Bicep
3 1 (2.38%) Groovy
3 1 (2.38%) Shell Script
Qualifications
1 26 (61.90%) Security Cleared
2 24 (57.14%) SC Cleared
3 12 (28.57%) BPSS Clearance
4 4 (9.52%) Degree
5 2 (4.76%) ITIL Certification
6 1 (2.38%) ITIL Foundation Certificate
6 1 (2.38%) Master's Degree
6 1 (2.38%) MBA
Quality Assurance & Compliance
1 6 (14.29%) SLA
2 4 (9.52%) Accessibility
3 1 (2.38%) ISO 9001
3 1 (2.38%) ISO/IEC 20000
3 1 (2.38%) ISO/IEC 27001
System Software
1 5 (11.90%) Active Directory
2 3 (7.14%) vCloud
2 3 (7.14%) VMware NSX
2 3 (7.14%) vSphere
3 1 (2.38%) Microsoft Virtual Server
3 1 (2.38%) Virtual Desktop
3 1 (2.38%) Virtual Servers
3 1 (2.38%) VMware Infrastructure
Systems Management
1 5 (11.90%) Ansible
1 5 (11.90%) Progress Chef
1 5 (11.90%) Puppet
2 4 (9.52%) Terraform
3 3 (7.14%) Autotask
4 1 (2.38%) Active Directory Federation Services
4 1 (2.38%) IBM BigFix
4 1 (2.38%) Kubernetes
4 1 (2.38%) OPNET
4 1 (2.38%) SCCM
4 1 (2.38%) SCOM
4 1 (2.38%) Tivoli
4 1 (2.38%) ZABBIX
Vendors
1 42 (100.00%) Remedy
2 19 (45.24%) BMC
3 7 (16.67%) Microsoft
3 7 (16.67%) ServiceNow
4 4 (9.52%) VMware
5 3 (7.14%) Arista
5 3 (7.14%) TOWER Software
6 2 (4.76%) Peregrine
6 2 (4.76%) SaltStack
6 2 (4.76%) SolarWinds
7 1 (2.38%) Avaya
7 1 (2.38%) Databricks
7 1 (2.38%) Dell
7 1 (2.38%) Genesys
7 1 (2.38%) HP
7 1 (2.38%) Intel
7 1 (2.38%) SAP
7 1 (2.38%) Siemens