1st Line Support Engineer Jobs in the UK excluding London

First Line Support Engineer
UK > UK excluding London

The median First Line Support Engineer salary in the UK excluding London is £25,375 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 676 640 765
Rank change year-on-year -36 +125 -111
Permanent jobs requiring a 1st Line Support Engineer 92 96 81
As % of all permanent jobs advertised in the UK excluding London 0.12% 0.17% 0.11%
As % of the Job Titles category 0.13% 0.19% 0.11%
Number of salaries quoted 92 91 78
10th Percentile £21,000 £21,000 £19,500
25th Percentile £21,938 £23,250 £20,000
Median annual salary (50th Percentile) £25,375 £25,000 £22,750
Median % change year-on-year +1.50% +9.89% +3.41%
75th Percentile £28,750 £28,250 £26,500
90th Percentile £36,500 £28,750 £28,000
UK median annual salary £27,000 £25,000 £24,250
% change year-on-year +8.00% +3.09% +7.78%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 72,166 50,263 70,760
% of permanent jobs with a recognized job title 94.99% 88.90% 95.67%
Number of salaries quoted 50,782 29,433 42,686
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,244
Median % change year-on-year -6.54% +6.48% +5.78%
75th Percentile £63,750 £68,750 £67,000
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in the UK excluding London.

Salary trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 1st Line Support Engineer in the UK excluding London over the 6 months to 1 June 2024.

Salary histogram for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK excluding London region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -4 26 £24,000 -2.04% 15
North of England +45 21 £22,826 -17.00% 5
North West +8 15 £22,826 -12.21% 4
Northern Ireland - 15 £35,000 - 1
Scotland -58 12 £27,500 +20.88% 2
South West -28 5 £25,000 - 3
Wales - 5 £22,000 -
North East - 5 £22,000 -
East of England -15 4 £24,750 -1.00% 3
Midlands -42 4 £25,500 +2.00% 6
West Midlands -20 3 £27,500 +27.91% 1
Yorkshire +58 1 £21,500 -21.82% 1
East Midlands -41 1 £22,500 -10.00% 5
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 1 June 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st Line Support Engineer in the job title.

1 55 (59.78%) Windows
2 50 (54.35%) Microsoft 365
3 42 (45.65%) Microsoft
4 40 (43.48%) Active Directory
5 37 (40.22%) Customer Service
6 32 (34.78%) Social Skills
7 24 (26.09%) Windows Server
8 18 (19.57%) Manufacturing
9 17 (18.48%) Finance
9 17 (18.48%) SharePoint
10 15 (16.30%) Incident Management
10 15 (16.30%) Mentoring
10 15 (16.30%) Coaching
10 15 (16.30%) Business Intelligence
10 15 (16.30%) Telecoms
10 15 (16.30%) Customer Experience
11 14 (15.22%) Public Sector
11 14 (15.22%) VoIP
11 14 (15.22%) Microsoft Office
11 14 (15.22%) Azure
12 13 (14.13%) Digital Marketing
12 13 (14.13%) Marketing
12 13 (14.13%) SAP
12 13 (14.13%) Programme Management
12 13 (14.13%) Electronics
13 12 (13.04%) Entra ID
14 11 (11.96%) VPN
14 11 (11.96%) Organisational Skills
15 10 (10.87%) Firewall
16 9 (9.78%) Microsoft Excel

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (18.48%) SharePoint
2 7 (7.61%) Microsoft Exchange
Applications
1 14 (15.22%) Microsoft Office
2 9 (9.78%) Microsoft Excel
Business Applications
1 1 (1.09%) Remedy ITSM
Cloud Services
1 50 (54.35%) Microsoft 365
2 14 (15.22%) Azure
3 12 (13.04%) Entra ID
4 2 (2.17%) OneDrive
4 2 (2.17%) WhatsApp
5 1 (1.09%) AWS
5 1 (1.09%) Cloud Computing
5 1 (1.09%) Dynamics 365
Communications & Networking
1 14 (15.22%) VoIP
2 11 (11.96%) VPN
3 10 (10.87%) Firewall
4 6 (6.52%) VLAN
4 6 (6.52%) Wi-Fi
5 5 (5.43%) TCP/IP
5 5 (5.43%) WAN
6 4 (4.35%) Internet
7 3 (3.26%) Broadband
7 3 (3.26%) DHCP
7 3 (3.26%) DNS
7 3 (3.26%) Wireless
8 2 (2.17%) IPsec
8 2 (2.17%) LAN
8 2 (2.17%) Network Security
9 1 (1.09%) Intranet
9 1 (1.09%) Remote Desktop
9 1 (1.09%) Skype
Development Applications
1 2 (2.17%) JIRA
General
1 32 (34.78%) Social Skills
2 18 (19.57%) Manufacturing
3 17 (18.48%) Finance
4 15 (16.30%) Telecoms
5 14 (15.22%) Public Sector
6 13 (14.13%) Electronics
6 13 (14.13%) Marketing
7 11 (11.96%) Organisational Skills
8 5 (5.43%) Retail
9 4 (4.35%) Analytical Skills
10 3 (3.26%) Games
11 1 (1.09%) Automotive
11 1 (1.09%) Health Technology
Miscellaneous
1 9 (9.78%) Driving Licence
2 4 (4.35%) Linux Command Line
3 1 (1.09%) Data Protection Act
3 1 (1.09%) NHS
Operating Systems
1 55 (59.78%) Windows
2 24 (26.09%) Windows Server
3 9 (9.78%) Windows 10
4 8 (8.70%) Linux
5 4 (4.35%) Debian
6 2 (2.17%) Windows 7
7 1 (1.09%) Windows 8
Processes & Methodologies
1 37 (40.22%) Customer Service
2 15 (16.30%) Business Intelligence
2 15 (16.30%) Coaching
2 15 (16.30%) Customer Experience
2 15 (16.30%) Incident Management
2 15 (16.30%) Mentoring
3 13 (14.13%) Digital Marketing
3 13 (14.13%) Programme Management
4 9 (9.78%) Problem-Solving
5 8 (8.70%) ITIL
6 7 (7.61%) Infrastructure Engineering
7 5 (5.43%) Continuous Improvement
7 5 (5.43%) Customer-Centric Approach
7 5 (5.43%) Customer-Centricity
7 5 (5.43%) Proactive Monitoring
7 5 (5.43%) Web Design
8 4 (4.35%) Service Delivery
8 4 (4.35%) Service Management
8 4 (4.35%) Software Testing
9 3 (3.26%) ITSM
Programming Languages
1 5 (5.43%) SQL
Qualifications
1 6 (6.52%) Degree
2 5 (5.43%) DBS Check
3 4 (4.35%) Microsoft Certification
4 3 (3.26%) CCNA
4 3 (3.26%) Cisco Certification
4 3 (3.26%) Network+ Certification
5 2 (2.17%) A+ Certification
6 1 (1.09%) BPSS Clearance
6 1 (1.09%) CCNP
6 1 (1.09%) Security Cleared
Quality Assurance & Compliance
1 4 (4.35%) GDPR
1 4 (4.35%) SLA
System Software
1 40 (43.48%) Active Directory
2 3 (3.26%) Hyper-V
3 2 (2.17%) VMware Infrastructure
4 1 (1.09%) Firmware
4 1 (1.09%) VirtualBox
4 1 (1.09%) XenApp
4 1 (1.09%) XenDesktop
Systems Management
1 1 (1.09%) Microsoft Intune
1 1 (1.09%) SCCM
Vendors
1 42 (45.65%) Microsoft
2 13 (14.13%) SAP
3 6 (6.52%) Apple
4 5 (5.43%) Cisco
5 4 (4.35%) Progress
6 3 (3.26%) VMware
7 1 (1.09%) Aruba
7 1 (1.09%) Citrix
7 1 (1.09%) Fortinet
7 1 (1.09%) HP
7 1 (1.09%) Remedy
7 1 (1.09%) ServiceNow