ITSM Jobs in the UK excluding London

IT Service Management (ITSM)
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 205 185 276
Rank change year-on-year -20 +91 +34
Permanent jobs citing ITSM 1,024 1,049 995
As % of all permanent jobs advertised in the UK excluding London 1.30% 1.88% 1.31%
As % of the Processes & Methodologies category 1.60% 1.97% 1.39%
Number of salaries quoted 688 617 681
10th Percentile £23,963 £27,000 £24,000
25th Percentile £31,000 £32,500 £28,500
Median annual salary (50th Percentile) £44,462 £47,500 £42,500
Median % change year-on-year -6.40% +11.76% -
75th Percentile £62,200 £63,750 £57,500
90th Percentile £70,000 £77,500 £67,500
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

All Process and Methodology Skills
UK excluding London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 64,107 53,150 71,511
As % of all permanent jobs advertised in the UK excluding London 81.14% 95.49% 94.30%
Number of salaries quoted 43,360 28,415 41,497
10th Percentile £27,500 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,250
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

ITSM
Job Vacancy Trend in the UK excluding London

Job postings citing ITSM as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITSM in the UK excluding London

ITSM
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing ITSM in the UK excluding London.

Salary trend for ITSM in the UK excluding London

ITSM
Salary Histogram in the UK excluding London

Salary distribution for jobs citing ITSM in the UK excluding London over the 6 months to 9 June 2024.

Salary histogram for ITSM in the UK excluding London

ITSM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK excluding London region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -1 295 £41,774 -7.17% 37
South East -38 211 £51,000 +2.00% 46
Midlands -29 190 £52,600 +5.20% 38
North West +4 175 £45,000 -10.00% 27
West Midlands -19 122 £58,250 +10.95% 24
South West -27 111 £43,750 +12.81% 25
East of England +13 89 £37,500 +11.94% 23
Yorkshire +16 82 £41,774 -7.17% 8
East Midlands -24 66 £25,000 -27.54% 14
Scotland -45 59 £45,000 -29.13% 11
Wales +31 56 £40,000 -20.00% 4
North East -12 38 £41,774 +10.66% 2
Northern Ireland +24 12 £30,000 -25.00% 3
Isle of Man - 4 - -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (7.32%) Microsoft Exchange
2 67 (6.54%) SharePoint
3 44 (4.30%) WebLogic
4 43 (4.20%) Oracle Service Bus
5 23 (2.25%) Confluence
6 20 (1.95%) SAS
7 14 (1.37%) CMS
8 3 (0.29%) IIS
9 2 (0.20%) Oracle SOA Suite
9 2 (0.20%) Skype for Business
10 1 (0.098%) Apache
Applications
1 133 (12.99%) Microsoft Office
2 85 (8.30%) Microsoft Excel
3 43 (4.20%) MS Visio
4 17 (1.66%) Microsoft PowerPoint
5 3 (0.29%) Chatbot
6 1 (0.098%) Microsoft Project
Business Applications
1 88 (8.59%) Remedy ITSM
2 16 (1.56%) Dynamics CRM
3 9 (0.88%) NEC Housing
4 5 (0.49%) PlanetPress Connect
5 4 (0.39%) SAP IS-U
6 3 (0.29%) NetSuite
7 2 (0.20%) Oracle EBS
7 2 (0.20%) Oracle ERP
8 1 (0.098%) Oracle Applications
8 1 (0.098%) Primavera
8 1 (0.098%) SAP Oil and Gas
Cloud Services
1 246 (24.02%) Microsoft 365
2 139 (13.57%) Azure
3 54 (5.27%) Entra ID
4 32 (3.13%) Power Platform
5 29 (2.83%) AWS
6 22 (2.15%) OneDrive
7 17 (1.66%) Dynamics 365
8 14 (1.37%) IaaS
9 13 (1.27%) PaaS
10 12 (1.17%) Microsoft Copilot
10 12 (1.17%) SaaS
11 11 (1.07%) Cloud Computing
11 11 (1.07%) WhatsApp
12 8 (0.78%) GCP
12 8 (0.78%) OpenShift
13 5 (0.49%) Azure Sentinel
13 5 (0.49%) ChatGPT
13 5 (0.49%) Google Workspace
13 5 (0.49%) Nutanix
14 4 (0.39%) OCI
Communications & Networking
1 80 (7.81%) Firewall
2 46 (4.49%) TCP/IP
2 46 (4.49%) WAN
3 44 (4.30%) DNS
4 37 (3.61%) LAN
5 35 (3.42%) DHCP
5 35 (3.42%) VPN
6 26 (2.54%) VoIP
7 21 (2.05%) Internet
7 21 (2.05%) Network Security
8 19 (1.86%) Wi-Fi
9 17 (1.66%) WLAN
10 16 (1.56%) SAN
11 15 (1.46%) Remote Desktop
11 15 (1.46%) Wireless
12 13 (1.27%) IPsec
12 13 (1.27%) SNMP
12 13 (1.27%) SSH
13 12 (1.17%) Broadband
14 11 (1.07%) SD-WAN
Database & Business Intelligence
1 46 (4.49%) Oracle Database
2 44 (4.30%) Oracle Database 11g
3 43 (4.20%) Oracle Database 10g
3 43 (4.20%) VLDB
4 24 (2.34%) MySQL
5 21 (2.05%) SQL Server
6 19 (1.86%) Power BI
7 16 (1.56%) Relational Database
8 9 (0.88%) Amazon RDS
9 6 (0.59%) Data Warehouse
10 3 (0.29%) Oracle Database 12c
10 3 (0.29%) SAP HANA
11 2 (0.20%) Crystal Reports
11 2 (0.20%) Data Hub
11 2 (0.20%) DTS
11 2 (0.20%) MongoDB
11 2 (0.20%) NoSQL
11 2 (0.20%) SQL Server Integration Services
11 2 (0.20%) SQL Server Reporting Services
12 1 (0.098%) Oracle9i Database
Development Applications
1 48 (4.69%) JIRA
2 13 (1.27%) Eclipse
3 7 (0.68%) AdminStudio
3 7 (0.68%) InstallShield
3 7 (0.68%) MSI
4 5 (0.49%) SQL Server Management Studio (SSMS)
5 1 (0.098%) Git
5 1 (0.098%) GitLab
5 1 (0.098%) JMeter
5 1 (0.098%) Postman
5 1 (0.098%) Selenium
General
1 353 (34.47%) Social Skills
2 143 (13.96%) Analytical Skills
3 129 (12.60%) Finance
4 91 (8.89%) Public Sector
5 62 (6.05%) Inclusion and Diversity
6 56 (5.47%) Retail
7 40 (3.91%) Legal
8 32 (3.13%) Presentation Skills
9 27 (2.64%) Organisational Skills
10 26 (2.54%) Influencing Skills
11 22 (2.15%) Manufacturing
12 20 (1.95%) Telecoms
13 19 (1.86%) Law
14 18 (1.76%) Marketing
14 18 (1.76%) Police
15 13 (1.27%) Aerospace
16 12 (1.17%) Banking
16 12 (1.17%) Local Government
17 6 (0.59%) Agriculture
17 6 (0.59%) Billing
Job Titles
1 224 (21.88%) Analyst
2 116 (11.33%) Service Manager
3 102 (9.96%) IT Manager
4 98 (9.57%) IT Support
5 96 (9.38%) Support Analyst
6 88 (8.59%) Architect
7 72 (7.03%) Senior
8 71 (6.93%) Service Analyst
9 70 (6.84%) IT Analyst
10 68 (6.64%) Lead
11 63 (6.15%) Service Desk Analyst
12 57 (5.57%) IT Services Manager
13 56 (5.47%) Applications Support
14 53 (5.18%) Developer
15 50 (4.88%) Applications Support Analyst
15 50 (4.88%) IT Technician
15 50 (4.88%) Support Technician
16 48 (4.69%) ServiceNow Developer
17 45 (4.39%) Oracle Analyst
17 45 (4.39%) Oracle Support Analyst
Libraries, Frameworks & Software Standards
1 48 (4.69%) CSS
1 48 (4.69%) HTML
2 44 (4.30%) Web Services
3 43 (4.20%) AngularJS
4 29 (2.83%) Twitter Bootstrap
5 24 (2.34%) XML
6 21 (2.05%) Ajax
7 19 (1.86%) SOAP
8 16 (1.56%) OLE
8 16 (1.56%) REST
9 13 (1.27%) JDBC
9 13 (1.27%) ODBC
9 13 (1.27%) XHTML
10 8 (0.78%) LDAP
11 6 (0.59%) Middleware
12 5 (0.49%) CSS3
12 5 (0.49%) HTML5
12 5 (0.49%) JSON
13 4 (0.39%) EDI
13 4 (0.39%) jQuery
Miscellaneous
1 66 (6.45%) CMDB
2 64 (6.25%) Driving Licence
2 64 (6.25%) Management Information System
3 54 (5.27%) Smartphone
4 42 (4.10%) Data Centre
5 36 (3.52%) Product Ownership
6 33 (3.22%) Self-Motivation
7 25 (2.44%) Onboarding
8 20 (1.95%) Legacy Systems
9 13 (1.27%) Public Cloud
10 12 (1.17%) iPad
11 11 (1.07%) Digital Signage
12 10 (0.98%) PMI
13 9 (0.88%) EMC VNX
14 7 (0.68%) Shadow IT
15 6 (0.59%) Enterprise Software
15 6 (0.59%) IoT
16 5 (0.49%) iPhone
16 5 (0.49%) Video Conferencing
17 4 (0.39%) Clustering
Operating Systems
1 240 (23.44%) Windows
2 85 (8.30%) Linux
3 78 (7.62%) Windows Server
4 73 (7.13%) Windows 10
5 61 (5.96%) Unix
6 44 (4.30%) Solaris
7 32 (3.13%) Android
8 31 (3.03%) Apple iOS
9 18 (1.76%) Windows Server 2016
10 15 (1.46%) Windows Server 2019
11 11 (1.07%) Mac OS
12 9 (0.88%) Windows 7
12 9 (0.88%) Windows Phone
13 8 (0.78%) Windows Server 2012
14 4 (0.39%) CentOS
14 4 (0.39%) Rocky
15 2 (0.20%) Mac OS X
16 1 (0.098%) Red Hat Enterprise Linux
16 1 (0.098%) SUSE
16 1 (0.098%) Windows Server 2008
Processes & Methodologies
1 575 (56.15%) Service Management
2 539 (52.64%) ITIL
3 253 (24.71%) Service Delivery
4 244 (23.83%) Customer Service
5 193 (18.85%) Problem-Solving
6 149 (14.55%) Change Management
7 148 (14.45%) Incident Management
8 136 (13.28%) Continuous Improvement
9 122 (11.91%) Actionable Insight
10 120 (11.72%) Agile
11 111 (10.84%) Mentoring
12 110 (10.74%) Project Management
13 96 (9.38%) Problem Management
14 86 (8.40%) Stakeholder Management
15 84 (8.20%) Configuration Management
16 76 (7.42%) Coaching
17 71 (6.93%) Artificial Intelligence
18 66 (6.45%) Cybersecurity
19 62 (6.05%) Asset Management
20 58 (5.66%) User Experience
Programming Languages
1 65 (6.35%) SQL
2 50 (4.88%) JavaScript
3 46 (4.49%) PL/SQL
4 44 (4.30%) PowerShell
5 23 (2.25%) Python
6 20 (1.95%) Java
7 16 (1.56%) R
8 13 (1.27%) Perl
9 9 (0.88%) C#
10 7 (0.68%) VB
11 5 (0.49%) Bash
11 5 (0.49%) C
11 5 (0.49%) PHP
12 4 (0.39%) ABAP
13 2 (0.20%) Ruby
14 1 (0.098%) C++
14 1 (0.098%) ProC
14 1 (0.098%) Swift
14 1 (0.098%) VBScript
Qualifications
1 220 (21.48%) Security Cleared
2 179 (17.48%) SC Cleared
3 167 (16.31%) Degree
4 41 (4.00%) A+ Certification
5 34 (3.32%) Microsoft Certification
6 33 (3.22%) DBS Check
7 32 (3.13%) ITIL Certification
8 29 (2.83%) DV Cleared
9 24 (2.34%) PMI Certification
10 20 (1.95%) MCP
11 16 (1.56%) ITIL Foundation Certificate
11 16 (1.56%) PMP
12 14 (1.37%) BPSS Clearance
12 14 (1.37%) Computer Science Degree
13 13 (1.27%) Network+ Certification
14 12 (1.17%) APMG
15 11 (1.07%) CCNA
15 11 (1.07%) Cisco Certification
16 7 (0.68%) MCSE
17 6 (0.59%) HNC
Quality Assurance & Compliance
1 118 (11.52%) SLA
2 44 (4.30%) QA
3 29 (2.83%) COBIT
4 19 (1.86%) Accessibility
4 19 (1.86%) ISO/IEC 27001
5 16 (1.56%) Cyber Essentials
6 15 (1.46%) GDPR
7 14 (1.37%) Sarbanes-Oxley
8 11 (1.07%) Data Quality
9 10 (0.98%) NIST
10 9 (0.88%) NCSC
11 6 (0.59%) GRC
11 6 (0.59%) ISO/IEC 20000
12 4 (0.39%) ISO 22301
12 4 (0.39%) ISO 9001
12 4 (0.39%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 3 (0.29%) Cyber Essentials PLUS
13 3 (0.29%) ISO 14001
14 2 (0.20%) SOC 2
System Software
1 233 (22.75%) Active Directory
2 44 (4.30%) Oracle RAC
3 38 (3.71%) VMware Infrastructure
4 37 (3.61%) Hyper-V
5 14 (1.37%) Terminal Services
6 12 (1.17%) VMware ESXi
7 9 (0.88%) Docker
8 7 (0.68%) IAG
8 7 (0.68%) Microsoft App-V
9 5 (0.49%) XenDesktop
10 3 (0.29%) XenApp
11 2 (0.20%) VMware Workstation
12 1 (0.098%) BitLocker
12 1 (0.098%) Virtual Machines
12 1 (0.098%) vSphere
Systems Management
1 49 (4.79%) SCCM
2 48 (4.69%) Microsoft Intune
3 43 (4.20%) Data Guard
3 43 (4.20%) Oracle RMAN
4 29 (2.83%) OpenView
5 13 (1.27%) WMI
5 13 (1.27%) WSUS
6 12 (1.17%) Nagios
6 12 (1.17%) SCOM
6 12 (1.17%) vCenter Server
7 10 (0.98%) Kubernetes
8 9 (0.88%) AirWatch
8 9 (0.88%) EMC NetWorker
8 9 (0.88%) ZABBIX
9 7 (0.68%) Ansible
9 7 (0.68%) Single Sign-On
10 4 (0.39%) Terraform
11 3 (0.29%) Jamf Pro
12 2 (0.20%) Failover Clustering
12 2 (0.20%) FortiGate
Vendors
1 356 (34.77%) Microsoft
2 264 (25.78%) ServiceNow
3 88 (8.59%) Remedy
4 75 (7.32%) Oracle
5 69 (6.74%) VMware
6 48 (4.69%) Cisco
6 48 (4.69%) HP
6 48 (4.69%) Sun
7 41 (4.00%) BMC
8 37 (3.61%) Citrix
9 27 (2.64%) Salesforce
10 25 (2.44%) Splunk
10 25 (2.44%) Veeam
11 24 (2.34%) Meraki
12 20 (1.95%) SolarWinds
13 17 (1.66%) Google
13 17 (1.66%) Snow
14 15 (1.46%) Apple
15 14 (1.37%) SAP
16 13 (1.27%) Palo Alto