2nd Line Support Analyst Jobs in the UK excluding London

Second Line Support Analyst
UK > UK excluding London

The median Second Line Support Analyst salary in the UK excluding London is £32,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 691 638 631
Rank change year-on-year -53 -7 -69
Permanent jobs requiring a 2nd Line Support Analyst 77 98 216
As % of all permanent jobs advertised in the UK excluding London 0.10% 0.17% 0.29%
As % of the Job Titles category 0.11% 0.19% 0.31%
Number of salaries quoted 63 88 183
10th Percentile £26,250 £25,000 £21,548
25th Percentile £28,625 £26,750 £24,125
Median annual salary (50th Percentile) £32,500 £30,500 £26,500
Median % change year-on-year +6.56% +15.09% -3.64%
75th Percentile £38,750 £33,750 £31,813
90th Percentile £45,750 £35,850 £35,000
UK median annual salary £33,000 £31,000 £30,000
% change year-on-year +6.45% +3.33% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 72,166 50,263 70,760
% of permanent jobs with a recognized job title 94.99% 88.90% 95.67%
Number of salaries quoted 50,782 29,433 42,686
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,244
Median % change year-on-year -6.54% +6.48% +5.78%
75th Percentile £63,750 £68,750 £67,000
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the UK excluding London.

Salary trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Analyst in the UK excluding London over the 6 months to 1 June 2024.

Salary histogram for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK excluding London region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +43 22 £30,500 -7.58% 6
South East -23 17 £30,250 -2.42%
Midlands -20 16 £29,500 +5.36% 1
North West +5 12 £31,250 -6.72% 4
South West -23 12 £43,000 +43.33% 2
Yorkshire +67 10 £30,500 -3.94% 1
West Midlands -22 9 £34,500 +21.05%
East of England -7 7 £35,000 +25.00% 1
East Midlands -17 7 £28,750 +4.55% 1
Scotland -66 3 £40,000 +53.85%
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 1 June 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Analyst in the job title.

1 48 (62.34%) Microsoft
2 45 (58.44%) Windows
3 44 (57.14%) Microsoft 365
4 40 (51.95%) Active Directory
5 30 (38.96%) Customer Service
6 29 (37.66%) Problem-Solving
7 27 (35.06%) Social Skills
8 24 (31.17%) Windows Server
9 22 (28.57%) Azure
10 21 (27.27%) Citrix
11 19 (24.68%) ITIL
11 19 (24.68%) Microsoft Exchange
12 16 (20.78%) Apple iOS
12 16 (20.78%) Microsoft Office
13 15 (19.48%) DNS
14 14 (18.18%) DHCP
15 13 (16.88%) VMware
15 13 (16.88%) Firewall
16 12 (15.58%) Service Delivery
16 12 (15.58%) Manufacturing
16 12 (15.58%) LAN
16 12 (15.58%) Windows 10
16 12 (15.58%) VMware Infrastructure
16 12 (15.58%) Android
16 12 (15.58%) SCCM
17 11 (14.29%) AWS
17 11 (14.29%) WAN
17 11 (14.29%) SLA
17 11 (14.29%) ITSM
18 10 (12.99%) CRM

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (24.68%) Microsoft Exchange
2 5 (6.49%) SharePoint
Applications
1 16 (20.78%) Microsoft Office
2 1 (1.30%) Microsoft Excel
2 1 (1.30%) Microsoft PowerPoint
Business Applications
1 4 (5.19%) Dynamics CRM
1 4 (5.19%) Dynamics NAV
2 1 (1.30%) Dynamics AX
Cloud Services
1 44 (57.14%) Microsoft 365
2 22 (28.57%) Azure
3 11 (14.29%) AWS
4 9 (11.69%) Entra ID
5 7 (9.09%) OneDrive
6 5 (6.49%) Dynamics 365
6 5 (6.49%) GCP
6 5 (6.49%) Power Platform
Communications & Networking
1 15 (19.48%) DNS
2 14 (18.18%) DHCP
3 13 (16.88%) Firewall
4 12 (15.58%) LAN
5 11 (14.29%) WAN
6 8 (10.39%) TCP/IP
7 7 (9.09%) WLAN
8 5 (6.49%) Internet
8 5 (6.49%) Structured Cabling
8 5 (6.49%) VLAN
9 2 (2.60%) VPN
9 2 (2.60%) Wireless
10 1 (1.30%) Intranet
10 1 (1.30%) NAS
10 1 (1.30%) Remote Desktop
10 1 (1.30%) SAN
10 1 (1.30%) VoIP
10 1 (1.30%) Wi-Fi
Database & Business Intelligence
1 3 (3.90%) SQL Server
2 2 (2.60%) Amazon RDS
3 1 (1.30%) Power BI
Development Applications
1 2 (2.60%) JIRA
General
1 27 (35.06%) Social Skills
2 12 (15.58%) Manufacturing
3 8 (10.39%) Finance
4 6 (7.79%) Law
4 6 (7.79%) Legal
4 6 (7.79%) Marketing
5 5 (6.49%) Inclusion and Diversity
6 4 (5.19%) Documentation Skills
7 2 (2.60%) Analytical Skills
7 2 (2.60%) Digital Healthcare
7 2 (2.60%) Public Sector
7 2 (2.60%) Telecoms
Miscellaneous
1 4 (5.19%) Driving Licence
1 4 (5.19%) Virtual Team
2 2 (2.60%) BYOD
2 2 (2.60%) Cyber Threat
2 2 (2.60%) Data Centre
2 2 (2.60%) IoT
2 2 (2.60%) Self-Motivation
2 2 (2.60%) Smartphone
3 1 (1.30%) CMDB
3 1 (1.30%) Public Cloud
3 1 (1.30%) Team-Oriented Environment
3 1 (1.30%) Video Conferencing
Operating Systems
1 45 (58.44%) Windows
2 24 (31.17%) Windows Server
3 16 (20.78%) Apple iOS
4 12 (15.58%) Android
4 12 (15.58%) Windows 10
5 7 (9.09%) Windows 7
6 6 (7.79%) Windows Server 2019
7 2 (2.60%) Linux
8 1 (1.30%) Windows Server 2016
Processes & Methodologies
1 30 (38.96%) Customer Service
2 29 (37.66%) Problem-Solving
3 19 (24.68%) ITIL
4 12 (15.58%) Service Delivery
5 11 (14.29%) ITSM
6 10 (12.99%) CRM
7 9 (11.69%) Mobile Device Management
7 9 (11.69%) Service Management
8 5 (6.49%) Change Management
8 5 (6.49%) Data Loss Prevention
8 5 (6.49%) ERP
8 5 (6.49%) Stakeholder Management
9 4 (5.19%) Server Virtualisation
9 4 (5.19%) Service Desk Management
10 3 (3.90%) Continuous Improvement
10 3 (3.90%) Proactive Monitoring
10 3 (3.90%) Software Deployment
11 2 (2.60%) Active Listening
11 2 (2.60%) Line Management
11 2 (2.60%) Server Management
Programming Languages
1 10 (12.99%) SQL
2 2 (2.60%) PowerShell
Qualifications
1 8 (10.39%) Degree
2 6 (7.79%) A+ Certification
2 6 (7.79%) Microsoft Certification
3 5 (6.49%) AWS Certification
3 5 (6.49%) Security Cleared
4 3 (3.90%) DV Cleared
4 3 (3.90%) Network+ Certification
5 2 (2.60%) Computer Science Degree
5 2 (2.60%) ITIL Certification
5 2 (2.60%) MCSA
Quality Assurance & Compliance
1 11 (14.29%) SLA
2 2 (2.60%) ISO 9001
2 2 (2.60%) ISO/IEC 27001
System Software
1 40 (51.95%) Active Directory
2 12 (15.58%) VMware Infrastructure
3 7 (9.09%) Hyper-V
4 6 (7.79%) Virtual Desktop
5 4 (5.19%) VMware Workstation
5 4 (5.19%) XenApp
5 4 (5.19%) XenDesktop
6 1 (1.30%) Terminal Services
6 1 (1.30%) VMware ESXi
Systems Management
1 12 (15.58%) SCCM
2 8 (10.39%) Microsoft Intune
3 3 (3.90%) WSUS
Vendors
1 48 (62.34%) Microsoft
2 21 (27.27%) Citrix
3 13 (16.88%) VMware
4 7 (9.09%) HP
5 6 (7.79%) ServiceNow
6 5 (6.49%) Adobe
6 5 (6.49%) Avaya
7 4 (5.19%) Cisco
7 4 (5.19%) Dell
7 4 (5.19%) Google
7 4 (5.19%) Symantec
8 3 (3.90%) Apple