IT Support Technician Jobs

IT Support Technician
UK

The median IT Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 414 668 1028
Rank change year-on-year +254 +360 -231
Permanent jobs requiring an IT Support Technician 643 287 234
As % of all permanent jobs advertised in the UK 0.61% 0.30% 0.14%
As % of the Job Titles category 0.65% 0.33% 0.14%
Number of salaries quoted 551 142 202
10th Percentile £22,000 £22,750 £19,500
25th Percentile £24,500 £24,750 £22,500
Median annual salary (50th Percentile) £27,000 £27,500 £25,000
Median % change year-on-year -1.82% +10.00% -
75th Percentile £30,000 £31,500 £28,750
90th Percentile £34,250 £37,375 £33,750
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

IT Support Technician
Job Vacancy Trend

Job postings that featured IT Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Technician in the UK

IT Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Technician.

Salary trend for IT Support Technician in the UK

IT Support Technician
Salary Histogram

Salary distribution for jobs citing IT Support Technician over the 6 months to 1 June 2024.

Salary histogram for IT Support Technician in the UK

IT Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Technician within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +255 607 £27,000 -1.82% 93
UK excluding London +226 606 £27,000 -1.82% 88
South East +121 161 £27,000 +5.88% 17
North of England +99 143 £27,500 +4.76% 28
Work from Home +144 137 £27,000 -10.00% 25
East of England +83 129 £27,000 -1.82% 6
Midlands +77 111 £26,250 +2.94% 20
Yorkshire +127 74 £27,000 - 10
East Midlands +36 61 £25,000 +8.70% 13
North West -10 59 £28,000 +10.89% 14
West Midlands +17 44 £27,500 +7.84% 7
South West -24 37 £27,500 -5.17% 11
London +68 26 £27,000 -6.90% 8
Scotland -66 13 £24,000 -20.00% 4
Wales +17 10 £25,000 -11.66% 4
North East -3 10 £36,250 - 4
Northern Ireland +21 2 £29,500 - 2

IT Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, IT Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Technician in the job title.

1 329 (51.17%) Microsoft 365
2 316 (49.14%) Windows
3 285 (44.32%) Microsoft
4 219 (34.06%) Customer Service
5 206 (32.04%) Active Directory
6 196 (30.48%) Social Skills
7 155 (24.11%) Problem-Solving
8 134 (20.84%) Windows Server
9 102 (15.86%) Microsoft Office
10 95 (14.77%) Windows 10
11 82 (12.75%) Azure
12 67 (10.42%) Driving Licence
13 56 (8.71%) Microsoft Exchange
13 56 (8.71%) Google
14 53 (8.24%) Wireless
14 53 (8.24%) DNS
15 49 (7.62%) ITIL
16 48 (7.47%) ITSM
16 48 (7.47%) Entra ID
17 47 (7.31%) Firewall
18 46 (7.15%) Manufacturing
19 43 (6.69%) DHCP
20 42 (6.53%) A+ Certification
21 40 (6.22%) TCP/IP
21 40 (6.22%) SLA
21 40 (6.22%) Degree
22 35 (5.44%) VMware
23 32 (4.98%) Microsoft Intune
23 32 (4.98%) Cybersecurity
23 32 (4.98%) DBS Check

IT Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (8.71%) Microsoft Exchange
2 31 (4.82%) SharePoint
3 6 (0.93%) Exchange Server 2007
3 6 (0.93%) Exchange Server 2010
3 6 (0.93%) Exchange Server 2013
4 5 (0.78%) Confluence
5 3 (0.47%) IIS
6 2 (0.31%) Resin
7 1 (0.16%) Apache
Applications
1 102 (15.86%) Microsoft Office
2 11 (1.71%) Microsoft Excel
3 2 (0.31%) Microsoft PowerPoint
Cloud Services
1 329 (51.17%) Microsoft 365
2 82 (12.75%) Azure
3 48 (7.47%) Entra ID
4 24 (3.73%) Google Workspace
5 12 (1.87%) AWS
6 8 (1.24%) WhatsApp
7 7 (1.09%) OneDrive
8 5 (0.78%) ChatGPT
9 4 (0.62%) Power Platform
10 2 (0.31%) Azure Sentinel
10 2 (0.31%) Dropbox
10 2 (0.31%) SaaS
11 1 (0.16%) Asana
11 1 (0.16%) IaaS
11 1 (0.16%) Miro
Communications & Networking
1 53 (8.24%) DNS
1 53 (8.24%) Wireless
2 47 (7.31%) Firewall
3 43 (6.69%) DHCP
4 40 (6.22%) TCP/IP
5 29 (4.51%) LAN
6 25 (3.89%) Wi-Fi
7 18 (2.80%) VLAN
7 18 (2.80%) VPN
8 14 (2.18%) Internet
8 14 (2.18%) Network Security
8 14 (2.18%) WAN
9 10 (1.56%) VoIP
10 8 (1.24%) FTP
11 6 (0.93%) IMAP
11 6 (0.93%) MPLS
11 6 (0.93%) SD-WAN
12 5 (0.78%) Broadband
12 5 (0.78%) Remote Desktop
12 5 (0.78%) Softphone
Database & Business Intelligence
1 8 (1.24%) SQL Server
2 6 (0.93%) PostgreSQL
3 4 (0.62%) Power BI
4 1 (0.16%) MySQL
4 1 (0.16%) Tableau
Development Applications
1 5 (0.78%) JIRA
General
1 196 (30.48%) Social Skills
2 46 (7.15%) Manufacturing
3 28 (4.35%) Finance
4 21 (3.27%) Analytical Skills
5 14 (2.18%) Organisational Skills
6 13 (2.02%) Inclusion and Diversity
7 11 (1.71%) Public Sector
8 10 (1.56%) Local Government
9 8 (1.24%) Legal
10 7 (1.09%) Marketing
11 6 (0.93%) Retail
11 6 (0.93%) Telecoms
12 5 (0.78%) Automotive
13 3 (0.47%) Advertising
13 3 (0.47%) Aviation
13 3 (0.47%) Multimedia
14 2 (0.31%) Banking
15 1 (0.16%) Back Office
15 1 (0.16%) Games
15 1 (0.16%) Law
Libraries, Frameworks & Software Standards
1 4 (0.62%) X-Windows
2 3 (0.47%) CSS
2 3 (0.47%) HTML
3 2 (0.31%) EDI
4 1 (0.16%) .NET
Miscellaneous
1 67 (10.42%) Driving Licence
2 26 (4.04%) Self-Motivation
3 19 (2.95%) Management Information System
3 19 (2.95%) Onboarding
4 16 (2.49%) CCTV
5 8 (1.24%) Data Centre
5 8 (1.24%) LIMS
5 8 (1.24%) NHS
6 7 (1.09%) Educational Technology
7 6 (0.93%) Analytical Mindset
8 4 (0.62%) Enterprise Software
8 4 (0.62%) Video Conferencing
9 3 (0.47%) Renewable Energy
10 2 (0.31%) Grid Computing
10 2 (0.31%) iPad
10 2 (0.31%) iPhone
10 2 (0.31%) Legacy Systems
10 2 (0.31%) SCADA
10 2 (0.31%) Virtual Team
11 1 (0.16%) BYOD
Operating Systems
1 316 (49.14%) Windows
2 134 (20.84%) Windows Server
3 95 (14.77%) Windows 10
4 27 (4.20%) Linux
5 22 (3.42%) Apple iOS
6 19 (2.95%) Android
6 19 (2.95%) Windows Server 2016
7 17 (2.64%) Mac OS
8 12 (1.87%) Windows 7
9 11 (1.71%) Windows Server 2019
10 7 (1.09%) Windows Server 2012
11 6 (0.93%) Windows 8
11 6 (0.93%) Windows Server 2008
12 5 (0.78%) Red Hat Enterprise Linux
13 4 (0.62%) Mac OS X
14 3 (0.47%) Unix
15 2 (0.31%) Ubuntu
Processes & Methodologies
1 219 (34.06%) Customer Service
2 155 (24.11%) Problem-Solving
3 49 (7.62%) ITIL
4 48 (7.47%) ITSM
5 32 (4.98%) Cybersecurity
6 31 (4.82%) Service Management
7 23 (3.58%) Time Management
8 22 (3.42%) Coaching
9 20 (3.11%) Service Delivery
10 19 (2.95%) Mathematics
11 17 (2.64%) Collaborative Working
11 17 (2.64%) Preventative Maintenance
12 16 (2.49%) Information Security
12 16 (2.49%) Migration
13 15 (2.33%) Change Management
13 15 (2.33%) Configuration Management
14 14 (2.18%) Asset Management
15 10 (1.56%) Change Control
15 10 (1.56%) Computer Science
15 10 (1.56%) Project Management
Programming Languages
1 17 (2.64%) PowerShell
1 17 (2.64%) SQL
2 2 (0.31%) Java
3 1 (0.16%) C#
Qualifications
1 42 (6.53%) A+ Certification
2 40 (6.22%) Degree
3 32 (4.98%) DBS Check
4 29 (4.51%) Microsoft Certification
5 18 (2.80%) Security Cleared
6 17 (2.64%) SC Cleared
7 13 (2.02%) CCNA
7 13 (2.02%) Cisco Certification
7 13 (2.02%) Network+ Certification
8 9 (1.40%) MCP
8 9 (1.40%) MCSE
9 7 (1.09%) ITIL Foundation Certificate
9 7 (1.09%) MCITP
10 5 (0.78%) MCSA
11 4 (0.62%) ITIL Certification
12 3 (0.47%) HNC
13 2 (0.31%) BPSS Clearance
14 1 (0.16%) CompTIA Security+
14 1 (0.16%) HND
14 1 (0.16%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 40 (6.22%) SLA
2 7 (1.09%) Cyber Essentials
2 7 (1.09%) Cyber Essentials PLUS
3 2 (0.31%) Accessibility
3 2 (0.31%) GDPR
3 2 (0.31%) ISO/IEC 27001
3 2 (0.31%) QA
4 1 (0.16%) ISO 14001
4 1 (0.16%) ISO 9001
System Software
1 206 (32.04%) Active Directory
2 22 (3.42%) VMware Infrastructure
3 16 (2.49%) Hyper-V
4 10 (1.56%) Virtual Machines
5 3 (0.47%) VMware ESXi
6 2 (0.31%) BitLocker
6 2 (0.31%) Virtual Desktop
6 2 (0.31%) Virtual Servers
Systems Management
1 32 (4.98%) Microsoft Intune
2 5 (0.78%) SCCM
3 4 (0.62%) AirWatch
4 3 (0.47%) Autotask
4 3 (0.47%) Microsoft Data Protection Manager
4 3 (0.47%) SCDPM
5 2 (0.31%) Jamf Pro
5 2 (0.31%) PaperCut
5 2 (0.31%) SmoothWall
6 1 (0.16%) FortiGate
6 1 (0.16%) Graylog
Vendors
1 285 (44.32%) Microsoft
2 56 (8.71%) Google
3 35 (5.44%) VMware
4 31 (4.82%) Apple
5 14 (2.18%) Cisco
6 8 (1.24%) Ubiquiti
6 8 (1.24%) Veeam
7 6 (0.93%) ESET
7 6 (0.93%) Fortinet
7 6 (0.93%) Meraki
8 5 (0.78%) Citrix
8 5 (0.78%) Datto
8 5 (0.78%) Dell
8 5 (0.78%) Red Hat
8 5 (0.78%) Sophos
9 4 (0.62%) Sage
10 3 (0.47%) ConnectWise
10 3 (0.47%) Draytek
10 3 (0.47%) Kaseya
10 3 (0.47%) Sun