ITIL Certification
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 572 511 653
Rank change year-on-year -61 +142 -145
Permanent jobs citing ITIL Certification 339 550 724
As % of all permanent jobs advertised in the UK 0.34% 0.55% 0.45%
As % of the Qualifications category 1.23% 1.68% 1.67%
Number of salaries quoted 264 436 521
10th Percentile £29,440 £27,000 £27,750
25th Percentile £37,313 £31,250 £37,500
Median annual salary (50th Percentile) £50,500 £47,500 £50,000
Median % change year-on-year +6.32% -5.00% +5.26%
75th Percentile £66,250 £65,000 £63,750
90th Percentile £87,500 £77,500 £76,000
UK excluding London median annual salary £45,000 £41,500 £45,000
% change year-on-year +8.43% -7.78% +5.26%

All Academic and Professional Certifications
UK

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

Permanent vacancies requiring academic qualifications or professional certifications 27,486 32,730 43,417
As % of all permanent jobs advertised in the UK 27.51% 33.01% 27.01%
Number of salaries quoted 17,243 14,736 18,996
10th Percentile £28,500 £31,483 £31,000
25th Percentile £38,500 £42,000 £41,000
Median annual salary (50th Percentile) £54,000 £60,000 £55,000
Median % change year-on-year -10.00% +9.09% -
75th Percentile £71,000 £77,500 £73,750
90th Percentile £87,500 £95,000 £92,500
UK excluding London median annual salary £50,000 £52,350 £50,000
% change year-on-year -4.49% +4.70% +1.01%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 18 May 2024.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -46 318 £52,550 +10.63% 81
UK excluding London -110 221 £45,000 +8.43% 60
Work from Home +1 113 £55,750 +23.89% 31
London +18 103 £68,338 +18.85% 23
North of England +46 66 £44,000 +10.00% 12
South East -60 44 £46,500 +3.33% 14
South West -14 40 £55,000 +76.85% 8
Midlands -34 37 £57,500 +76.92% 18
Yorkshire +85 33 £55,000 +76.00% 5
West Midlands -10 32 £57,500 +76.92% 13
North West -9 26 £34,000 -28.42% 5
East of England +5 22 £29,000 -31.76% 5
Scotland -68 9 £42,500 +46.55% 2
North East 0 7 £36,250 +34.26% 2
East Midlands -10 5 - - 5
Wales +5 4 £27,000 -12.90% 2

ITIL Certification
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (16.81%) Microsoft Exchange
2 45 (13.27%) SharePoint
3 7 (2.06%) Confluence
4 2 (0.59%) BizTalk Server
5 1 (0.29%) OpenStack
Applications
1 61 (17.99%) Microsoft Office
2 29 (8.55%) Microsoft Excel
3 15 (4.42%) Microsoft PowerPoint
4 12 (3.54%) MS Visio
5 5 (1.47%) Spreadsheet
Business Applications
1 6 (1.77%) Dynamics CRM
2 4 (1.18%) Oracle EBS
3 2 (0.59%) Dynamics NAV
4 1 (0.29%) Oracle ERP
4 1 (0.29%) Remedy ITSM
4 1 (0.29%) SAP Business One
Cloud Services
1 109 (32.15%) Microsoft 365
2 57 (16.81%) Azure
3 29 (8.55%) Power Platform
4 23 (6.78%) OneDrive
5 15 (4.42%) AWS
6 14 (4.13%) Entra ID
7 13 (3.83%) IaaS
7 13 (3.83%) Power Automate
7 13 (3.83%) PowerApps
7 13 (3.83%) ShareGate
8 11 (3.24%) SaaS
9 8 (2.36%) GCP
10 7 (2.06%) PaaS
11 6 (1.77%) Azure Sentinel
11 6 (1.77%) Snowflake
12 4 (1.18%) Mimecast
13 2 (0.59%) Amazon EKS
13 2 (0.59%) AWS CloudFormation
13 2 (0.59%) Azure DevOps
13 2 (0.59%) Google Drive
Communications & Networking
1 27 (7.96%) SAN
2 21 (6.19%) DNS
2 21 (6.19%) Firewall
3 20 (5.90%) Wireless
4 19 (5.60%) DHCP
5 18 (5.31%) VPN
6 16 (4.72%) LAN
7 14 (4.13%) WAN
8 12 (3.54%) Network Security
9 8 (2.36%) iSCSI
10 7 (2.06%) TCP/IP
11 6 (1.77%) Remote Desktop
12 5 (1.47%) Skype
12 5 (1.47%) VoIP
13 4 (1.18%) WLAN
14 3 (0.88%) Broadband
14 3 (0.88%) NaaS
14 3 (0.88%) SSL
14 3 (0.88%) VLAN
14 3 (0.88%) Wi-Fi
Database & Business Intelligence
1 28 (8.26%) Power BI
2 9 (2.65%) SQL Server Reporting Services
3 5 (1.47%) Relational Database
4 3 (0.88%) Amazon RDS
4 3 (0.88%) Data Warehouse
4 3 (0.88%) MySQL
4 3 (0.88%) SQL Server
4 3 (0.88%) SQL Server Integration Services
5 2 (0.59%) Azure SQL Data Warehouse
Development Applications
1 12 (3.54%) JIRA
2 5 (1.47%) HP UFT
2 5 (1.47%) JMeter
2 5 (1.47%) LoadRunner
2 5 (1.47%) MSTest
2 5 (1.47%) Selenium
2 5 (1.47%) Team Foundation Server
3 1 (0.29%) Jenkins
General
1 175 (51.62%) Social Skills
2 82 (24.19%) Finance
3 46 (13.57%) Analytical Skills
4 33 (9.73%) Organisational Skills
5 23 (6.78%) Inclusion and Diversity
6 20 (5.90%) Retail
7 18 (5.31%) Legal
8 15 (4.42%) Law
8 15 (4.42%) Telecoms
9 11 (3.24%) Pharmaceutical
10 9 (2.65%) Manufacturing
10 9 (2.65%) Public Sector
11 8 (2.36%) Automotive
12 7 (2.06%) Advertising
13 5 (1.47%) Social Housing
13 5 (1.47%) Spanish Language
14 4 (1.18%) Banking
14 4 (1.18%) Games
15 3 (0.88%) Marketing
16 2 (0.59%) Music Industry
Job Titles
1 74 (21.83%) Service Manager
2 53 (15.63%) IT Manager
3 50 (14.75%) Support Engineer
4 43 (12.68%) Analyst
5 36 (10.62%) Delivery Manager
5 36 (10.62%) Service Delivery Manager
6 34 (10.03%) IT Services Manager
7 28 (8.26%) Lead
8 22 (6.49%) Service Analyst
9 21 (6.19%) Developer
9 21 (6.19%) IT Support
10 20 (5.90%) Senior
11 18 (5.31%) Service Desk Analyst
12 14 (4.13%) Infrastructure Engineer
12 14 (4.13%) IT Engineer
12 14 (4.13%) IT Services Delivery Manager
12 14 (4.13%) ITIL Manager
12 14 (4.13%) Team Leader
13 13 (3.83%) ITIL Service Manager
13 13 (3.83%) Service Desk Team Leader
Libraries, Frameworks & Software Standards
1 11 (3.24%) .NET
2 8 (2.36%) .NET Framework
3 3 (0.88%) Kafka
3 3 (0.88%) LDAP
3 3 (0.88%) ODBC
3 3 (0.88%) REST
3 3 (0.88%) SOAP
4 2 (0.59%) CSS
4 2 (0.59%) HTML
4 2 (0.59%) Web Services
5 1 (0.29%) EDI
5 1 (0.29%) Elastic Stack
5 1 (0.29%) OAuth
5 1 (0.29%) SailPoint
5 1 (0.29%) SAML
Miscellaneous
1 30 (8.85%) Management Information System
2 17 (5.01%) Driving Licence
3 13 (3.83%) CMDB
4 12 (3.54%) Clustering
5 11 (3.24%) Product Ownership
6 9 (2.65%) Data Centre
6 9 (2.65%) Greenfield Project
7 8 (2.36%) iPhone
7 8 (2.36%) Onboarding
8 7 (2.06%) Self-Motivation
9 5 (1.47%) Data Protection Act
9 5 (1.47%) Fat Client
9 5 (1.47%) Housing Association
9 5 (1.47%) Public Cloud
9 5 (1.47%) Thin Client
10 4 (1.18%) Cyber Threat
10 4 (1.18%) Team-Oriented Environment
11 3 (0.88%) TM Forum
12 2 (0.59%) Security Operations Centre
12 2 (0.59%) Virtual Team
Operating Systems
1 109 (32.15%) Windows
2 34 (10.03%) Windows Server
3 29 (8.55%) Windows 10
4 18 (5.31%) Linux
5 14 (4.13%) AIX
6 10 (2.95%) Android
7 8 (2.36%) Unix
8 4 (1.18%) Mac OS
8 4 (1.18%) Red Hat Enterprise Linux
9 2 (0.59%) Apple iOS
9 2 (0.59%) Windows Server 2012
9 2 (0.59%) Windows Server 2016
10 1 (0.29%) CentOS
10 1 (0.29%) Ubuntu
10 1 (0.29%) VMS
10 1 (0.29%) Windows Server 2008
10 1 (0.29%) Windows Server 2019
Processes & Methodologies
1 339 (100.00%) ITIL
2 103 (30.38%) Service Management
3 100 (29.50%) Problem-Solving
4 93 (27.43%) Service Delivery
5 79 (23.30%) Customer Service
6 77 (22.71%) ITSM
7 73 (21.53%) Incident Management
8 65 (19.17%) Agile
9 56 (16.52%) Continuous Improvement
10 51 (15.04%) Change Management
11 41 (12.09%) Mentoring
12 40 (11.80%) Problem Management
13 38 (11.21%) Stakeholder Management
14 36 (10.62%) Roadmaps
14 36 (10.62%) User Experience
15 34 (10.03%) PRINCE2
16 29 (8.55%) Line Management
16 29 (8.55%) Major Incident Management
16 29 (8.55%) Project Management
17 28 (8.26%) Computer Science
Programming Languages
1 32 (9.44%) SQL
2 14 (4.13%) JavaScript
2 14 (4.13%) PowerShell
3 10 (2.95%) C#
4 8 (2.36%) MATLAB
4 8 (2.36%) T-SQL
4 8 (2.36%) VB.NET
4 8 (2.36%) VBA
5 6 (1.77%) Data Analysis Expressions
6 2 (0.59%) Bash
6 2 (0.59%) Python
7 1 (0.29%) C
7 1 (0.29%) Java
Qualifications
1 65 (19.17%) Degree
2 31 (9.14%) Security Cleared
3 29 (8.55%) Microsoft Certification
4 21 (6.19%) SC Cleared
5 20 (5.90%) Computer Science Degree
6 14 (4.13%) Master's Degree
7 12 (3.54%) DBS Check
7 12 (3.54%) MCSE
7 12 (3.54%) PMI Certification
7 12 (3.54%) PMP
8 11 (3.24%) MCP
9 9 (2.65%) CCNA
9 9 (2.65%) Cisco Certification
10 7 (2.06%) A+ Certification
11 6 (1.77%) Azure Certification
11 6 (1.77%) CCNP
12 5 (1.47%) DV Cleared
12 5 (1.47%) ISTQB
12 5 (1.47%) MCITP
13 4 (1.18%) CCIE
Quality Assurance & Compliance
1 57 (16.81%) SLA
2 26 (7.67%) GDPR
3 10 (2.95%) ISO/IEC 27001
4 6 (1.77%) Cyber Essentials
5 5 (1.47%) ISO 22301
5 5 (1.47%) QA
6 4 (1.18%) ISO 9001
7 3 (0.88%) GRC
8 2 (0.59%) Cyber Essentials PLUS
8 2 (0.59%) ITGC
8 2 (0.59%) PMO
8 2 (0.59%) Sarbanes-Oxley
9 1 (0.29%) Data Quality
9 1 (0.29%) NIST
System Software
1 90 (26.55%) Active Directory
2 26 (7.67%) VMware Infrastructure
3 11 (3.24%) Hyper-V
4 9 (2.65%) Virtual Machines
5 5 (1.47%) XenDesktop
6 4 (1.18%) XenApp
7 3 (0.88%) VMware ESXi
7 3 (0.88%) vSphere
8 2 (0.59%) Docker
8 2 (0.59%) Terminal Server
9 1 (0.29%) KVM
Systems Management
1 20 (5.90%) SCCM
2 12 (3.54%) Backup Exec
2 12 (3.54%) NetBackup
3 8 (2.36%) Microsoft Intune
4 6 (1.77%) Microsoft Data Protection Manager
4 6 (1.77%) SCDPM
5 4 (1.18%) Kubernetes
5 4 (1.18%) WSUS
6 3 (0.88%) Single Sign-On
7 2 (0.59%) Active Directory Federation Services
7 2 (0.59%) Ansible
7 2 (0.59%) Jamf Pro
7 2 (0.59%) Terraform
8 1 (0.29%) Grafana
8 1 (0.29%) Oracle ZFS
8 1 (0.29%) Progress Chef
8 1 (0.29%) Puppet
8 1 (0.29%) Sysdig
8 1 (0.29%) vCenter Server
8 1 (0.29%) ZABBIX
Vendors
1 136 (40.12%) Microsoft
2 40 (11.80%) ServiceNow
3 30 (8.85%) VMware
4 19 (5.60%) Oracle
5 16 (4.72%) Cisco
6 15 (4.42%) Dell
7 14 (4.13%) Citrix
8 13 (3.83%) Hitachi
8 13 (3.83%) NetApp
9 12 (3.54%) Snow
9 12 (3.54%) Veritas
10 11 (3.24%) Nintex
11 10 (2.95%) IBM
11 10 (2.95%) Remedy
12 7 (2.06%) Sophos
13 6 (1.77%) Apple
13 6 (1.77%) Dell Compellent
13 6 (1.77%) Meraki
13 6 (1.77%) SAP
14 5 (1.47%) Splunk