Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 222 242 288
Rank change year-on-year +20 +46 0
Permanent jobs citing Incident Management 1,367 1,525 2,341
As % of all permanent jobs advertised in the UK 1.37% 1.54% 1.46%
As % of the Processes & Methodologies category 1.61% 1.61% 1.52%
Number of salaries quoted 988 961 1,661
10th Percentile £28,675 £27,000 £24,750
25th Percentile £32,500 £36,000 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £68,750 £72,250 £63,750
90th Percentile £87,500 £87,500 £80,000
UK excluding London median annual salary £43,500 £44,666 £42,500
% change year-on-year -2.61% +5.10% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,135 94,784 153,905
As % of all permanent jobs advertised in the UK 85.22% 95.58% 95.76%
Number of salaries quoted 59,872 55,911 82,488
10th Percentile £29,089 £34,000 £33,635
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 18 May 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +22 1,194 £50,000 -4.76% 337
UK excluding London -1 972 £43,500 -2.61% 240
Work from Home -31 439 £52,500 -7.89% 124
London +75 361 £70,000 +7.69% 122
North of England -11 269 £43,500 -8.42% 45
South East +8 229 £43,500 -3.33% 67
South West +45 158 £50,000 +38.89% 27
North West -5 125 £44,274 -6.79% 21
Midlands -12 114 £46,500 +24.00% 57
West Midlands +11 92 £45,001 +7.79% 41
Yorkshire -28 90 £44,274 -1.61% 15
Wales +12 66 £65,000 +136.36% 5
East of England -29 55 £32,000 -41.82% 34
North East +23 54 £32,500 -17.72% 11
Scotland -46 50 £50,000 -21.91% 10
Northern Ireland - 25 £35,000 - 3
East Midlands -16 21 £55,357 +70.33% 16
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (5.41%) Microsoft Exchange
2 69 (5.05%) WebLogic
3 57 (4.17%) SharePoint
4 43 (3.15%) Oracle Service Bus
5 22 (1.61%) SAS
6 16 (1.17%) Skype for Business
7 10 (0.73%) Confluence
8 9 (0.66%) IIS
9 4 (0.29%) CMS
10 3 (0.22%) IBM Notes
11 2 (0.15%) Apache
11 2 (0.15%) Liferay
11 2 (0.15%) Magnolia
11 2 (0.15%) nginx
11 2 (0.15%) Sitecore CMS
11 2 (0.15%) WordPress
12 1 (0.073%) Oracle Spatial
Applications
1 135 (9.88%) Microsoft Office
2 85 (6.22%) Microsoft Excel
3 53 (3.88%) MS Visio
4 19 (1.39%) Microsoft PowerPoint
5 4 (0.29%) Microsoft Project
6 3 (0.22%) Spreadsheet
7 2 (0.15%) Adobe Creative Suite
Business Applications
1 59 (4.32%) Remedy ITSM
2 12 (0.88%) Dynamics CRM
3 9 (0.66%) SAP S/4HANA
4 7 (0.51%) Elite 3E
5 5 (0.37%) Fidessa
5 5 (0.37%) Oracle ERP
5 5 (0.37%) Workday HCM
6 4 (0.29%) Dynamics NAV
7 3 (0.22%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) SAP PP
8 2 (0.15%) SAP SCM
8 2 (0.15%) SAP WM
9 1 (0.073%) Endur
9 1 (0.073%) Oracle EBS
9 1 (0.073%) SAP HR
9 1 (0.073%) SAP SD
Cloud Services
1 304 (22.24%) Azure
2 253 (18.51%) Microsoft 365
3 106 (7.75%) AWS
4 54 (3.95%) Entra ID
5 46 (3.37%) SaaS
6 31 (2.27%) PaaS
7 25 (1.83%) Azure DevOps
8 24 (1.76%) IaaS
8 24 (1.76%) Serverless
9 21 (1.54%) Power Platform
10 20 (1.46%) Azure Functions
11 19 (1.39%) GCP
12 18 (1.32%) Cloud Computing
13 17 (1.24%) Azure Data Factory
14 14 (1.02%) Azure Logic Apps
14 14 (1.02%) Azure Service Bus
14 14 (1.02%) Mimecast
15 13 (0.95%) Azure Monitor
15 13 (0.95%) Azure Storage
16 11 (0.80%) PowerApps
Communications & Networking
1 156 (11.41%) Firewall
2 92 (6.73%) DNS
3 76 (5.56%) Network Security
4 64 (4.68%) LAN
5 53 (3.88%) WAN
6 49 (3.58%) DHCP
7 45 (3.29%) VPN
7 45 (3.29%) Wireless
8 44 (3.22%) SAN
9 41 (3.00%) TCP/IP
10 25 (1.83%) Wi-Fi
11 23 (1.68%) Internet
12 18 (1.32%) Remote Desktop
12 18 (1.32%) VoIP
13 16 (1.17%) Intrusion Detection
13 16 (1.17%) SD-WAN
14 14 (1.02%) IP Telephony
14 14 (1.02%) MPLS
15 12 (0.88%) Cisco ASA
16 11 (0.80%) VLAN
Database & Business Intelligence
1 65 (4.75%) SQL Server
2 53 (3.88%) Oracle Database
3 43 (3.15%) Oracle Database 10g
3 43 (3.15%) Oracle Database 11g
3 43 (3.15%) VLDB
4 30 (2.19%) MySQL
5 26 (1.90%) Elasticsearch
6 23 (1.68%) RDBMS
6 23 (1.68%) Relational Database
7 13 (0.95%) Amazon RDS
8 10 (0.73%) Azure SQL Database
8 10 (0.73%) Power BI
8 10 (0.73%) SQL Server Integration Services
9 7 (0.51%) Redis
10 3 (0.22%) SAP HANA
10 3 (0.22%) SQL Server Reporting Services
11 2 (0.15%) DB2
11 2 (0.15%) DTS
11 2 (0.15%) NoSQL
11 2 (0.15%) PostgreSQL
Development Applications
1 51 (3.73%) JIRA
2 8 (0.59%) GitLab
2 8 (0.59%) Jenkins
3 5 (0.37%) Git
3 5 (0.37%) HP UFT
3 5 (0.37%) JMeter
3 5 (0.37%) LoadRunner
3 5 (0.37%) MSTest
3 5 (0.37%) Postman
3 5 (0.37%) Selenium
3 5 (0.37%) Team Foundation Server
4 3 (0.22%) Burp Suite
4 3 (0.22%) Metasploit
4 3 (0.22%) Sonatype Nexus
4 3 (0.22%) sqlmap
5 2 (0.15%) Bower
5 2 (0.15%) git-flow
5 2 (0.15%) gulp
5 2 (0.15%) Moq
5 2 (0.15%) Visual Studio
General
1 504 (36.87%) Social Skills
2 279 (20.41%) Finance
3 268 (19.60%) Analytical Skills
4 64 (4.68%) Organisational Skills
5 61 (4.46%) Law
5 61 (4.46%) Telecoms
6 57 (4.17%) Legal
6 57 (4.17%) Military
7 50 (3.66%) Banking
8 49 (3.58%) Public Sector
9 39 (2.85%) Retail
10 34 (2.49%) Inclusion and Diversity
10 34 (2.49%) Manufacturing
11 28 (2.05%) Police
12 27 (1.98%) Marketing
13 24 (1.76%) Documentation Skills
13 24 (1.76%) Electronics
14 21 (1.54%) Presentation Skills
15 16 (1.17%) Financial Institution
16 15 (1.10%) Influencing Skills
Job Titles
1 379 (27.72%) Analyst
2 165 (12.07%) Support Analyst
3 150 (10.97%) Senior
4 114 (8.34%) Lead
5 111 (8.12%) Applications Support
6 108 (7.90%) Support Engineer
7 105 (7.68%) Service Manager
8 95 (6.95%) IT Support
9 88 (6.44%) Applications Support Analyst
10 85 (6.22%) Service Analyst
11 78 (5.71%) Security Analyst
12 76 (5.56%) Incident Manager
13 73 (5.34%) IT Analyst
14 70 (5.12%) Service Desk Analyst
15 69 (5.05%) Consultant
16 68 (4.97%) Senior Analyst
17 60 (4.39%) IT Engineer
17 60 (4.39%) Team Leader
18 55 (4.02%) Security Consultant
19 54 (3.95%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 40 (2.93%) .NET
2 35 (2.56%) CSS
3 29 (2.12%) Web Services
4 28 (2.05%) HTML
5 27 (1.98%) Spring
6 26 (1.90%) Elastic Stack
6 26 (1.90%) J2EE
6 26 (1.90%) Java EE
7 25 (1.83%) FIX Protocol
8 24 (1.76%) AngularJS
9 22 (1.61%) Twitter Bootstrap
10 21 (1.54%) .NET Framework
11 7 (0.51%) ARM Templates
11 7 (0.51%) JSON
11 7 (0.51%) Node.js
12 6 (0.44%) ASP.NET
12 6 (0.44%) Middleware
12 6 (0.44%) XML
13 5 (0.37%) Oracle Fusion
13 5 (0.37%) WebdriverIO
Miscellaneous
1 150 (10.97%) Management Information System
2 67 (4.90%) Data Centre
3 41 (3.00%) Security Operations Centre
4 36 (2.63%) Self-Motivation
5 35 (2.56%) Driving Licence
6 31 (2.27%) Cyber Kill Chain
7 30 (2.19%) Enterprise Storage
8 28 (2.05%) CMDB
8 28 (2.05%) Onboarding
8 28 (2.05%) Security Posture
9 26 (1.90%) Cyber Threat
10 24 (1.76%) Legacy Systems
11 18 (1.32%) Cyber Defence
12 14 (1.02%) Analytical Mindset
12 14 (1.02%) Cyberattack
13 13 (0.95%) Public Cloud
14 12 (0.88%) Foreign Exchange (FX)
14 12 (0.88%) Product Ownership
15 11 (0.80%) Cloud Native
16 10 (0.73%) iPhone
Operating Systems
1 358 (26.19%) Windows
2 165 (12.07%) Linux
3 129 (9.44%) Unix
4 121 (8.85%) Windows Server
5 83 (6.07%) Windows 10
6 43 (3.15%) Solaris
7 25 (1.83%) Windows Server 2016
8 23 (1.68%) Windows Server 2019
9 21 (1.54%) Mac OS X
10 16 (1.17%) Apple iOS
11 14 (1.02%) Android
12 10 (0.73%) Windows Server 2003
13 8 (0.59%) CentOS
13 8 (0.59%) Ubuntu
13 8 (0.59%) Windows 7
14 5 (0.37%) Kali Linux
15 4 (0.29%) Windows 8
15 4 (0.29%) Windows Server 2012
16 3 (0.22%) Amazon Linux
16 3 (0.22%) Mac OS
Processes & Methodologies
1 518 (37.89%) ITIL
2 338 (24.73%) Problem-Solving
3 306 (22.38%) Service Management
4 270 (19.75%) Change Management
5 248 (18.14%) Cybersecurity
6 223 (16.31%) Problem Management
7 213 (15.58%) ITSM
8 208 (15.22%) Customer Service
9 207 (15.14%) Service Delivery
10 183 (13.39%) Information Security
11 181 (13.24%) Incident Response
12 171 (12.51%) Continuous Improvement
13 150 (10.97%) Actionable Insight
14 149 (10.90%) Security Operations
15 133 (9.73%) Root Cause Analysis
16 130 (9.51%) Mentoring
17 112 (8.19%) Major Incident Management
18 111 (8.12%) SIEM
19 99 (7.24%) Agile
19 99 (7.24%) Risk Management
Programming Languages
1 142 (10.39%) SQL
2 95 (6.95%) PowerShell
3 61 (4.46%) Python
4 51 (3.73%) PL/SQL
5 50 (3.66%) Java
6 37 (2.71%) C#
7 32 (2.34%) JavaScript
8 28 (2.05%) Bash
8 28 (2.05%) Shell Script
9 13 (0.95%) VBA
10 12 (0.88%) MATLAB
10 12 (0.88%) VB.NET
11 10 (0.73%) T-SQL
12 5 (0.37%) Perl
12 5 (0.37%) Ruby
13 4 (0.29%) VB
14 3 (0.22%) TypeScript
15 2 (0.15%) Go
15 2 (0.15%) Kotlin
15 2 (0.15%) Kusto Query Language
Qualifications
1 247 (18.07%) Security Cleared
2 237 (17.34%) Degree
3 176 (12.87%) SC Cleared
4 123 (9.00%) CISSP
5 84 (6.14%) CISM
6 73 (5.34%) ITIL Certification
7 72 (5.27%) DV Cleared
8 64 (4.68%) Microsoft Certification
9 59 (4.32%) Azure Certification
10 51 (3.73%) Cisco Certification
11 40 (2.93%) CISA
12 36 (2.63%) Computer Science Degree
13 33 (2.41%) CCNP
14 27 (1.98%) CCNA
15 24 (1.76%) CRISC
16 23 (1.68%) ITIL Foundation Certificate
17 20 (1.46%) ISO 27001 Lead Auditor
18 18 (1.32%) A+ Certification
19 17 (1.24%) AWS Certification
20 16 (1.17%) MCSE
Quality Assurance & Compliance
1 244 (17.85%) SLA
2 113 (8.27%) ISO/IEC 27001
3 78 (5.71%) NIST
4 37 (2.71%) Cyber Essentials
5 30 (2.19%) GDPR
6 23 (1.68%) PCI DSS
7 20 (1.46%) JSP 440
8 16 (1.17%) GRC
9 15 (1.10%) QA
10 12 (0.88%) PMO
11 10 (0.73%) Accessibility
12 9 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 8 (0.59%) Cyber Essentials PLUS
13 8 (0.59%) HIPAA
14 7 (0.51%) ISO 22301
15 6 (0.44%) ISO 9001
15 6 (0.44%) NIST 800
15 6 (0.44%) SOC 2
16 4 (0.29%) California Consumer Privacy Act
16 4 (0.29%) NCSC
System Software
1 265 (19.39%) Active Directory
2 69 (5.05%) VMware Infrastructure
3 67 (4.90%) Hyper-V
4 43 (3.15%) Oracle RAC
4 43 (3.15%) vSphere
5 19 (1.39%) Docker
6 12 (0.88%) Firmware
6 12 (0.88%) Virtual Machines
7 11 (0.80%) VMware ESXi
8 8 (0.59%) Virtual Desktop
9 6 (0.44%) VMware NSX
10 2 (0.15%) Terminal Services
10 2 (0.15%) VMware Workstation
11 1 (0.073%) BitLocker
11 1 (0.073%) NFS
11 1 (0.073%) Virtual Servers
Systems Management
1 62 (4.54%) SCCM
2 51 (3.73%) Microsoft Intune
3 45 (3.29%) Data Guard
4 43 (3.15%) Oracle RMAN
5 31 (2.27%) Single Sign-On
6 30 (2.19%) Terraform
7 26 (1.90%) OpenSSO
8 23 (1.68%) vCenter Server
9 18 (1.32%) Kubernetes
10 17 (1.24%) Ansible
11 12 (0.88%) QRadar
11 12 (0.88%) SCOM
12 8 (0.59%) WSUS
13 7 (0.51%) NetBackup
14 6 (0.44%) Cisco Prime
14 6 (0.44%) NetCrunch
14 6 (0.44%) VxRail
15 5 (0.37%) Grafana
15 5 (0.37%) Kibana
15 5 (0.37%) Suricata
Vendors
1 435 (31.82%) Microsoft
2 140 (10.24%) Cisco
3 136 (9.95%) VMware
4 127 (9.29%) ServiceNow
5 113 (8.27%) Oracle
6 95 (6.95%) Remedy
7 53 (3.88%) Dell
8 43 (3.15%) Sun
9 41 (3.00%) Citrix
10 39 (2.85%) SAP
11 37 (2.71%) SolarWinds
12 32 (2.34%) Splunk
13 26 (1.90%) Tanium
13 26 (1.90%) Tripwire
14 23 (1.68%) HP
15 22 (1.61%) Meraki
15 22 (1.61%) Palo Alto
16 21 (1.54%) Mitel
17 19 (1.39%) BMC
18 16 (1.17%) IBM