Service Delivery Manager Jobs

Service Delivery Manager
UK

The median Service Delivery Manager salary in the UK is £51,403 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 543 756 884
Rank change year-on-year +213 +128 -202
Permanent jobs requiring a Service Delivery Manager 414 193 390
As % of all permanent jobs advertised in the UK 0.39% 0.20% 0.23%
As % of the Job Titles category 0.42% 0.22% 0.24%
Number of salaries quoted 244 151 322
10th Percentile £32,825 £41,250 £41,250
25th Percentile £41,250 £49,575 £46,938
Median annual salary (50th Percentile) £51,403 £60,000 £58,250
Median % change year-on-year -14.33% +3.00% +10.95%
75th Percentile £67,500 £71,250 £68,750
90th Percentile £74,850 £95,000 £76,800
UK excluding London median annual salary £47,000 £55,000 £55,000
% change year-on-year -14.55% - +10.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,552 86,380 162,088
% of permanent jobs with a recognized job title 94.85% 91.27% 96.05%
Number of salaries quoted 70,786 55,655 84,889
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,625
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Service Delivery Manager
Job Vacancy Trend

Job postings that featured Service Delivery Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery Manager in the UK

Service Delivery Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery Manager.

Salary trend for Service Delivery Manager in the UK

Service Delivery Manager
Salary Histogram

Salary distribution for jobs citing Service Delivery Manager over the 6 months to 1 June 2024.

Salary histogram for Service Delivery Manager in the UK

Service Delivery Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery Manager within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +224 389 £52,500 -16.00% 42
UK excluding London +89 244 £47,000 -14.55% 32
London +197 149 £68,169 -4.66% 13
Work from Home +48 82 £60,000 -4.00% 11
South East +42 68 £43,500 -27.50% 8
Midlands +18 50 £47,500 -26.92% 6
North of England +55 49 £50,000 - 7
South West -12 44 £60,000 +9.09% 3
West Midlands +3 35 £62,500 -3.85% 4
Yorkshire +73 26 £57,500 +15.00% 2
North West +8 23 £48,750 -17.02% 5
East of England +14 20 £47,000 +29.66% 6
East Midlands -4 15 £35,000 -39.13% 2
Scotland -65 8 £43,750 +2.94% 4
Wales +12 5 £35,000 -16.67%

Service Delivery Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Service Delivery Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Delivery Manager in the job title.

1 414 (100.00%) Service Delivery
2 182 (43.96%) Social Skills
3 153 (36.96%) SLA
4 151 (36.47%) Finance
5 138 (33.33%) Microsoft
6 131 (31.64%) ITIL
7 118 (28.50%) Mentoring
7 118 (28.50%) Contract Negotiation
8 117 (28.26%) ServiceNow
9 108 (26.09%) Law
10 105 (25.36%) Performance Management
11 104 (25.12%) Inclusion and Diversity
12 101 (24.40%) SaaS
13 99 (23.91%) Service Management
14 95 (22.95%) Dell
15 69 (16.67%) ITSM
16 56 (13.53%) Customer Service
17 51 (12.32%) Project Management
18 47 (11.35%) Stakeholder Management
19 45 (10.87%) Degree
20 40 (9.66%) Incident Management
21 36 (8.70%) Line Management
22 35 (8.45%) ITIL Certification
23 34 (8.21%) Microsoft 365
24 33 (7.97%) Problem-Solving
25 32 (7.73%) Service Delivery Management
25 32 (7.73%) ERP
26 31 (7.49%) Public Sector
27 29 (7.00%) CRM
28 27 (6.52%) Incident Response

Service Delivery Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (0.48%) Confluence
1 2 (0.48%) Microsoft Exchange
1 2 (0.48%) SharePoint
Applications
1 23 (5.56%) Microsoft Office
2 19 (4.59%) Microsoft Excel
3 8 (1.93%) Microsoft PowerPoint
Business Applications
1 6 (1.45%) Dynamics CRM
2 5 (1.21%) SAP ERP
3 1 (0.24%) Oracle EBS
3 1 (0.24%) Oracle ERP
3 1 (0.24%) SAP HR
Cloud Services
1 101 (24.40%) SaaS
2 34 (8.21%) Microsoft 365
3 17 (4.11%) Azure
4 6 (1.45%) Power Platform
5 2 (0.48%) Google Docs
6 1 (0.24%) Entra ID
6 1 (0.24%) Google Workspace
6 1 (0.24%) PaaS
Communications & Networking
1 10 (2.42%) Wi-Fi
2 5 (1.21%) Firewall
3 4 (0.97%) LAN
3 4 (0.97%) WAN
4 3 (0.72%) Network Security
4 3 (0.72%) SD-WAN
4 3 (0.72%) VPN
4 3 (0.72%) WLAN
5 2 (0.48%) Internet
5 2 (0.48%) NAS
5 2 (0.48%) VSAT
6 1 (0.24%) DHCP
6 1 (0.24%) DNS
Database & Business Intelligence
1 12 (2.90%) SQL Server
2 6 (1.45%) Power BI
2 6 (1.45%) SAP HANA
3 1 (0.24%) Oracle Reports
Development Applications
1 3 (0.72%) JIRA
2 2 (0.48%) Bitbucket
2 2 (0.48%) GitLab
General
1 182 (43.96%) Social Skills
2 151 (36.47%) Finance
3 108 (26.09%) Law
4 104 (25.12%) Inclusion and Diversity
5 31 (7.49%) Public Sector
6 23 (5.56%) Analytical Skills
7 21 (5.07%) Retail
7 21 (5.07%) Telecoms
8 16 (3.86%) Influencing Skills
9 15 (3.62%) Spanish Language
10 9 (2.17%) French Language
10 9 (2.17%) Presentation Skills
11 8 (1.93%) Documentation Skills
11 8 (1.93%) Legal
12 7 (1.69%) Manufacturing
13 6 (1.45%) Pharmaceutical
14 3 (0.72%) Banking
14 3 (0.72%) Marketing
15 2 (0.48%) Advertising
16 1 (0.24%) Billing
Libraries, Frameworks & Software Standards
1 16 (3.86%) EDI
2 4 (0.97%) CSS
3 2 (0.48%) .NET
3 2 (0.48%) RESTful
Miscellaneous
1 17 (4.11%) Onboarding
2 16 (3.86%) Driving Licence
3 13 (3.14%) Self-Motivation
4 9 (2.17%) Management Information System
5 6 (1.45%) Product Ownership
6 5 (1.21%) PMI
7 4 (0.97%) Cyber Threat
7 4 (0.97%) Team-Oriented Environment
7 4 (0.97%) Virtual Team
8 3 (0.72%) Cyber Kill Chain
8 3 (0.72%) Mobile App
8 3 (0.72%) Security Posture
9 2 (0.48%) Greenfield Project
9 2 (0.48%) Security Operations Centre
10 1 (0.24%) Data Centre
10 1 (0.24%) IoT
10 1 (0.24%) Legacy Systems
10 1 (0.24%) Operational Technology
Operating Systems
1 19 (4.59%) Windows
2 2 (0.48%) Windows Server
Processes & Methodologies
1 414 (100.00%) Service Delivery
2 131 (31.64%) ITIL
3 118 (28.50%) Contract Negotiation
3 118 (28.50%) Mentoring
4 105 (25.36%) Performance Management
5 99 (23.91%) Service Management
6 69 (16.67%) ITSM
7 56 (13.53%) Customer Service
8 51 (12.32%) Project Management
9 47 (11.35%) Stakeholder Management
10 40 (9.66%) Incident Management
11 36 (8.70%) Line Management
12 33 (7.97%) Problem-Solving
13 32 (7.73%) ERP
13 32 (7.73%) Service Delivery Management
14 29 (7.00%) CRM
15 27 (6.52%) Incident Response
16 25 (6.04%) Continuous Improvement
17 24 (5.80%) Change Management
17 24 (5.80%) Computer Science
Programming Languages
1 10 (2.42%) C#
2 8 (1.93%) Java
2 8 (1.93%) Python
3 3 (0.72%) SQL
4 2 (0.48%) JavaScript
Qualifications
1 45 (10.87%) Degree
2 35 (8.45%) ITIL Certification
3 18 (4.35%) Security Cleared
4 16 (3.86%) Computer Science Degree
5 6 (1.45%) PMI Certification
6 5 (1.21%) PMP
7 4 (0.97%) Cisco Certification
7 4 (0.97%) SC Cleared
8 3 (0.72%) CCNP
8 3 (0.72%) MCSE
8 3 (0.72%) Microsoft Certification
9 1 (0.24%) CCNA
9 1 (0.24%) CISM
9 1 (0.24%) CISSP
9 1 (0.24%) DBS Check
9 1 (0.24%) ITIL Foundation Certificate
9 1 (0.24%) JNCIA
Quality Assurance & Compliance
1 153 (36.96%) SLA
2 15 (3.62%) Accessibility
3 7 (1.69%) GDPR
4 5 (1.21%) ISO/IEC 27001
5 4 (0.97%) Cyber Essentials
6 3 (0.72%) QA
7 2 (0.48%) COBIT
7 2 (0.48%) NIST
8 1 (0.24%) Cyber Essentials PLUS
8 1 (0.24%) ISO 9001
8 1 (0.24%) PCI DSS
System Software
1 5 (1.21%) Active Directory
2 3 (0.72%) Virtual Servers
3 2 (0.48%) Hyper-V
4 1 (0.24%) Virtual Machines
4 1 (0.24%) VMware Infrastructure
Systems Management
1 1 (0.24%) Jamf Pro
1 1 (0.24%) Microsoft Intune
Vendors
1 138 (33.33%) Microsoft
2 117 (28.26%) ServiceNow
3 95 (22.95%) Dell
4 16 (3.86%) SAP
5 15 (3.62%) Salesforce
6 9 (2.17%) Oracle
7 8 (1.93%) Apple
8 7 (1.69%) Google
9 4 (0.97%) Computacenter
9 4 (0.97%) ConnectWise
10 3 (0.72%) Cisco
10 3 (0.72%) Genesys
10 3 (0.72%) Meraki
11 2 (0.48%) iManage
11 2 (0.48%) VMware
12 1 (0.24%) Cadence