2nd Line Support Jobs in the South East

Second Line Support
England > South East

The median Second Line Support salary in the South East is £30,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 236 202 307
Rank change year-on-year -34 +105 -27
Permanent jobs requiring a 2nd Line Support 174 214 207
As % of all permanent jobs advertised in the South East 0.98% 1.56% 1.00%
As % of the Job Titles category 1.04% 1.73% 1.04%
Number of salaries quoted 159 195 184
10th Percentile £26,250 £25,000 £24,250
25th Percentile £28,000 £27,500 £26,250
Median annual salary (50th Percentile) £30,000 £30,500 £28,000
Median % change year-on-year -1.64% +8.93% -
75th Percentile £35,000 £34,050 £32,000
90th Percentile £38,750 £37,500 £34,250
England median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% +7.14%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 16,769 12,374 19,894
% of permanent jobs with a recognized job title 94.15% 89.99% 96.32%
Number of salaries quoted 11,915 7,936 12,370
10th Percentile £27,750 £30,000 £30,000
25th Percentile £36,250 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

2nd Line Support
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support in the South East

2nd Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support in the South East.

Salary trend for 2nd Line Support in the South East

2nd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support in the South East over the 6 months to 1 June 2024.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hampshire -20 56 £30,000 -1.48% 8
Thames Valley -52 51 £32,000 +6.67% 6
West Sussex +37 20 £30,000 -6.25% 2
Surrey -20 20 £37,500 +5.63% 6
Buckinghamshire -31 18 £35,000 +16.67% 1
Berkshire -4 17 £30,000 +7.14% 4
Oxfordshire -18 16 £32,000 +1.59% 1
East Sussex +24 13 £29,500 -1.20% 1
Kent -16 10 £28,000 -8.20% 5
Sussex - 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 1 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 114 (65.52%) Microsoft 365
2 113 (64.94%) Windows
3 106 (60.92%) Microsoft
4 95 (54.60%) Active Directory
5 60 (34.48%) Windows Server
6 59 (33.91%) Azure
7 57 (32.76%) Problem-Solving
8 53 (30.46%) Social Skills
8 53 (30.46%) Microsoft Exchange
9 49 (28.16%) Customer Service
10 44 (25.29%) Windows 10
11 41 (23.56%) Firewall
12 38 (21.84%) Hyper-V
13 37 (21.26%) SharePoint
14 34 (19.54%) ITIL
15 33 (18.97%) DNS
15 33 (18.97%) Entra ID
16 31 (17.82%) Citrix
17 30 (17.24%) DHCP
18 28 (16.09%) VMware
18 28 (16.09%) VMware Infrastructure
19 26 (14.94%) Microsoft Office
20 24 (13.79%) OneDrive
21 22 (12.64%) Service Delivery
22 21 (12.07%) SLA
23 20 (11.49%) Analytical Skills
24 18 (10.34%) SQL
25 17 (9.77%) VLAN
25 17 (9.77%) Microsoft Intune
26 16 (9.20%) XenApp

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (30.46%) Microsoft Exchange
2 37 (21.26%) SharePoint
3 1 (0.57%) Confluence
Applications
1 26 (14.94%) Microsoft Office
2 9 (5.17%) Microsoft Excel
Cloud Services
1 114 (65.52%) Microsoft 365
2 59 (33.91%) Azure
3 33 (18.97%) Entra ID
4 24 (13.79%) OneDrive
5 11 (6.32%) Google Workspace
6 6 (3.45%) AWS
7 5 (2.87%) Mimecast
8 4 (2.30%) SaaS
9 2 (1.15%) Cloud Computing
10 1 (0.57%) OpenDNS
10 1 (0.57%) Power Platform
Communications & Networking
1 41 (23.56%) Firewall
2 33 (18.97%) DNS
3 30 (17.24%) DHCP
4 17 (9.77%) VLAN
5 16 (9.20%) TCP/IP
6 13 (7.47%) VoIP
7 7 (4.02%) Internet
7 7 (4.02%) Intranet
7 7 (4.02%) Wi-Fi
8 6 (3.45%) LAN
8 6 (3.45%) WAN
9 5 (2.87%) Structured Cabling
10 4 (2.30%) VPN
10 4 (2.30%) xDSL
11 3 (1.72%) Broadband
11 3 (1.72%) Unified Communications
12 2 (1.15%) Remote Desktop
13 1 (0.57%) 5G
13 1 (0.57%) SSL
13 1 (0.57%) Wireless
Database & Business Intelligence
1 9 (5.17%) Amazon RDS
2 5 (2.87%) SQL Server
3 1 (0.57%) Power BI
Development Applications
1 2 (1.15%) Hudson
1 2 (1.15%) JIRA
General
1 53 (30.46%) Social Skills
2 20 (11.49%) Analytical Skills
3 15 (8.62%) Organisational Skills
4 14 (8.05%) Telecoms
5 12 (6.90%) Legal
6 11 (6.32%) Law
6 11 (6.32%) Manufacturing
7 6 (3.45%) Documentation Skills
8 5 (2.87%) Finance
9 2 (1.15%) Presentation Skills
9 2 (1.15%) Public Sector
10 1 (0.57%) Advertising
10 1 (0.57%) Retail
Miscellaneous
1 15 (8.62%) Smartphone
2 8 (4.60%) Driving Licence
3 7 (4.02%) Management Information System
4 4 (2.30%) Self-Motivation
5 3 (1.72%) Apple TV
5 3 (1.72%) BYOD
5 3 (1.72%) Handset
6 2 (1.15%) Cyber Threat
7 1 (0.57%) Client/Server
7 1 (0.57%) iPad
7 1 (0.57%) iPhone
7 1 (0.57%) Private Cloud
7 1 (0.57%) Tandem
Operating Systems
1 113 (64.94%) Windows
2 60 (34.48%) Windows Server
3 44 (25.29%) Windows 10
4 15 (8.62%) Apple iOS
5 14 (8.05%) Android
6 12 (6.90%) Windows 7
6 12 (6.90%) Windows 8
7 10 (5.75%) Linux
8 7 (4.02%) Windows Server 2016
9 6 (3.45%) Windows Server 2019
10 2 (1.15%) Red Hat Enterprise Linux
10 2 (1.15%) Windows Server 2012
11 1 (0.57%) Mac OS
11 1 (0.57%) Windows Mobile
Processes & Methodologies
1 57 (32.76%) Problem-Solving
2 49 (28.16%) Customer Service
3 34 (19.54%) ITIL
4 22 (12.64%) Service Delivery
5 11 (6.32%) Data Protection
5 11 (6.32%) Infrastructure Engineering
6 10 (5.75%) Antivirus Management
7 8 (4.60%) Change Management
7 8 (4.60%) ITSM
7 8 (4.60%) Logistics
7 8 (4.60%) Mobile Device Management
8 7 (4.02%) Line Management
9 6 (3.45%) Customer Experience
10 5 (2.87%) Data Loss Prevention
10 5 (2.87%) Incident Management
10 5 (2.87%) Mentoring
10 5 (2.87%) Performance Management
11 4 (2.30%) Software Deployment
12 3 (1.72%) Data Engineering
12 3 (1.72%) Emotional Intelligence
Programming Languages
1 18 (10.34%) SQL
2 4 (2.30%) PowerShell
3 1 (0.57%) Python
Qualifications
1 6 (3.45%) Microsoft Certification
2 5 (2.87%) AWS Certification
2 5 (2.87%) Security Cleared
3 3 (1.72%) A+ Certification
3 3 (1.72%) Degree
3 3 (1.72%) DV Cleared
3 3 (1.72%) Network+ Certification
4 2 (1.15%) DBS Check
4 2 (1.15%) SC Cleared
5 1 (0.57%) CCNA
5 1 (0.57%) Cisco Certification
5 1 (0.57%) MCSE
5 1 (0.57%) MOS
Quality Assurance & Compliance
1 21 (12.07%) SLA
2 2 (1.15%) Cyber Essentials
2 2 (1.15%) QA
3 1 (0.57%) Cyber Essentials PLUS
3 1 (0.57%) GDPR
3 1 (0.57%) ISO/IEC 27001
System Software
1 95 (54.60%) Active Directory
2 38 (21.84%) Hyper-V
3 28 (16.09%) VMware Infrastructure
4 16 (9.20%) XenApp
5 12 (6.90%) VirtualBox
5 12 (6.90%) XenDesktop
6 9 (5.17%) Virtual Desktop
7 1 (0.57%) VMware ESXi
Systems Management
1 17 (9.77%) Microsoft Intune
2 8 (4.60%) WSUS
3 1 (0.57%) Dell DRAC
3 1 (0.57%) SCCM
3 1 (0.57%) vCenter Server
Vendors
1 106 (60.92%) Microsoft
2 31 (17.82%) Citrix
3 28 (16.09%) VMware
4 11 (6.32%) Apple
5 7 (4.02%) Google
5 7 (4.02%) HP
6 6 (3.45%) Acronis
6 6 (3.45%) Sophos
6 6 (3.45%) Ubiquiti
7 5 (2.87%) Adobe
7 5 (2.87%) Avaya
8 4 (2.30%) Dell
8 4 (2.30%) ServiceNow
9 3 (1.72%) Barracuda Networks
9 3 (1.72%) NETGEAR
9 3 (1.72%) WatchGuard
10 2 (1.15%) Cisco
10 2 (1.15%) Mitel
10 2 (1.15%) Red Hat
10 2 (1.15%) Veeam