2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 345 354 499
Rank change year-on-year +9 +145 -51
Permanent jobs requiring a 2nd Line Support 715 774 987
As % of all permanent jobs advertised in England 0.79% 0.92% 0.70%
As % of the Job Titles category 0.83% 1.01% 0.73%
Number of salaries quoted 651 698 895
10th Percentile £26,000 £25,196 £24,500
25th Percentile £27,750 £27,500 £26,250
Median annual salary (50th Percentile) £31,000 £32,000 £30,000
Median % change year-on-year -3.13% +6.67% +7.14%
75th Percentile £35,250 £36,500 £35,000
90th Percentile £40,000 £40,000 £38,750
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,182 76,808 135,607
% of permanent jobs with a recognized job title 94.72% 91.28% 96.02%
Number of salaries quoted 63,611 49,955 75,079
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £71,082 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 1 June 2024.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -34 174 £30,000 -1.64% 29
North of England +35 132 £30,000 +5.26% 19
London -8 118 £35,000 +7.69% 15
East of England +58 107 £31,000 -4.62% 8
Midlands +20 103 £29,500 +5.36% 10
South West -7 82 £33,500 -4.29% 15
North West +1 65 £30,000 +5.26% 10
West Midlands -8 61 £29,500 +7.27% 4
Yorkshire +52 45 £31,375 +13.68% 7
East Midlands +9 42 £29,500 -1.67% 6
North East -3 22 £31,000 -4.62% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 453 (63.36%) Microsoft
2 450 (62.94%) Windows
3 447 (62.52%) Microsoft 365
4 422 (59.02%) Active Directory
5 286 (40.00%) Social Skills
6 238 (33.29%) Azure
7 216 (30.21%) Windows Server
8 207 (28.95%) Problem-Solving
9 206 (28.81%) Customer Service
10 180 (25.17%) Microsoft Exchange
11 179 (25.03%) Windows 10
12 164 (22.94%) VMware
13 147 (20.56%) Firewall
14 139 (19.44%) Microsoft Office
14 139 (19.44%) ITIL
15 135 (18.88%) SharePoint
16 125 (17.48%) VMware Infrastructure
17 122 (17.06%) Microsoft Intune
18 114 (15.94%) Hyper-V
19 102 (14.27%) Entra ID
20 93 (13.01%) Citrix
21 92 (12.87%) DNS
22 81 (11.33%) Analytical Skills
23 76 (10.63%) Microsoft Certification
24 74 (10.35%) DHCP
25 72 (10.07%) WAN
26 69 (9.65%) LAN
27 67 (9.37%) SLA
27 67 (9.37%) Driving Licence
28 60 (8.39%) Degree

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 180 (25.17%) Microsoft Exchange
2 135 (18.88%) SharePoint
3 14 (1.96%) SharePoint 2010
3 14 (1.96%) SharePoint 2013
4 11 (1.54%) IIS
5 3 (0.42%) Skype for Business
6 2 (0.28%) Confluence
6 2 (0.28%) Exchange Server 2007
6 2 (0.28%) Exchange Server 2010
6 2 (0.28%) Exchange Server 2013
7 1 (0.14%) IBM Domino
7 1 (0.14%) IBM Notes
Applications
1 139 (19.44%) Microsoft Office
2 11 (1.54%) Microsoft Excel
3 2 (0.28%) Spreadsheet
4 1 (0.14%) Adobe Illustrator
4 1 (0.14%) InCopy
4 1 (0.14%) InDesign
4 1 (0.14%) Microsoft PowerPoint
4 1 (0.14%) Photoshop
Business Applications
1 4 (0.56%) Dynamics CRM
1 4 (0.56%) Dynamics NAV
2 3 (0.42%) JDE EnterpriseOne
2 3 (0.42%) Shopify
3 1 (0.14%) Dynamics AX
Cloud Services
1 447 (62.52%) Microsoft 365
2 238 (33.29%) Azure
3 102 (14.27%) Entra ID
4 48 (6.71%) AWS
5 47 (6.57%) OneDrive
6 33 (4.62%) GCP
7 16 (2.24%) Dynamics 365
8 15 (2.10%) Google Workspace
9 11 (1.54%) Mimecast
10 9 (1.26%) Azure Sentinel
11 8 (1.12%) Power Platform
11 8 (1.12%) SaaS
12 2 (0.28%) Cloud Computing
13 1 (0.14%) IaaS
13 1 (0.14%) OpenDNS
13 1 (0.14%) Serverless
13 1 (0.14%) WhatsApp
Communications & Networking
1 147 (20.56%) Firewall
2 92 (12.87%) DNS
3 74 (10.35%) DHCP
4 72 (10.07%) WAN
5 69 (9.65%) LAN
6 59 (8.25%) Wi-Fi
7 47 (6.57%) TCP/IP
8 33 (4.62%) Internet
8 33 (4.62%) VLAN
9 32 (4.48%) VoIP
9 32 (4.48%) VPN
10 22 (3.08%) Network Security
11 20 (2.80%) SAN
12 15 (2.10%) Intranet
12 15 (2.10%) Remote Desktop
12 15 (2.10%) Wireless
12 15 (2.10%) WLAN
13 9 (1.26%) NAS
14 6 (0.84%) Unified Communications
15 5 (0.70%) Skype
Database & Business Intelligence
1 44 (6.15%) SQL Server
2 17 (2.38%) Amazon RDS
3 8 (1.12%) MariaDB
3 8 (1.12%) MySQL
4 4 (0.56%) Power BI
5 1 (0.14%) Relational Database
Development Applications
1 7 (0.98%) JIRA
2 2 (0.28%) Hudson
General
1 286 (40.00%) Social Skills
2 81 (11.33%) Analytical Skills
3 55 (7.69%) Organisational Skills
4 54 (7.55%) Finance
5 35 (4.90%) Law
6 27 (3.78%) Legal
7 26 (3.64%) Manufacturing
8 21 (2.94%) Telecoms
9 18 (2.52%) Documentation Skills
10 11 (1.54%) Inclusion and Diversity
11 8 (1.12%) Public Sector
11 8 (1.12%) Retail
12 6 (0.84%) Marketing
13 5 (0.70%) Banking
13 5 (0.70%) Presentation Skills
13 5 (0.70%) Publishing
14 4 (0.56%) Advertising
15 2 (0.28%) Billing
15 2 (0.28%) Digital Healthcare
15 2 (0.28%) Games
Libraries, Frameworks & Software Standards
1 8 (1.12%) .NET
2 4 (0.56%) Cocoa
3 1 (0.14%) CSS
3 1 (0.14%) EDI
3 1 (0.14%) HTML
3 1 (0.14%) Web Services
Miscellaneous
1 67 (9.37%) Driving Licence
2 23 (3.22%) Onboarding
3 22 (3.08%) Self-Motivation
4 20 (2.80%) EPoS
5 18 (2.52%) Smartphone
5 18 (2.52%) Video Conferencing
6 14 (1.96%) iPad
7 11 (1.54%) iPhone
7 11 (1.54%) Management Information System
8 10 (1.40%) Enterprise Storage
9 8 (1.12%) Clustering
10 6 (0.84%) Security Operations Centre
11 5 (0.70%) BYOD
11 5 (0.70%) Replication
12 4 (0.56%) Virtual Team
13 3 (0.42%) Apple TV
13 3 (0.42%) CMDB
13 3 (0.42%) Fat Client
13 3 (0.42%) Handset
13 3 (0.42%) Thin Client
Operating Systems
1 450 (62.94%) Windows
2 216 (30.21%) Windows Server
3 179 (25.03%) Windows 10
4 43 (6.01%) Apple iOS
5 39 (5.45%) Linux
6 38 (5.31%) Mac OS
7 37 (5.17%) Android
8 31 (4.34%) Windows Server 2012
9 27 (3.78%) Windows 7
10 26 (3.64%) Windows Server 2019
11 22 (3.08%) Windows Server 2016
12 18 (2.52%) Windows 8
13 8 (1.12%) Windows Server 2008
14 6 (0.84%) Red Hat Enterprise Linux
15 5 (0.70%) CentOS
16 4 (0.56%) Mac OS X
16 4 (0.56%) Unix
16 4 (0.56%) VMS
17 2 (0.28%) AIX
18 1 (0.14%) Windows Mobile
Processes & Methodologies
1 207 (28.95%) Problem-Solving
2 206 (28.81%) Customer Service
3 139 (19.44%) ITIL
4 40 (5.59%) Mobile Device Management
5 38 (5.31%) ITSM
6 35 (4.90%) Service Delivery
7 28 (3.92%) Computer Science
8 25 (3.50%) Mentoring
9 22 (3.08%) Incident Management
9 22 (3.08%) Server Virtualisation
9 22 (3.08%) Service Management
10 21 (2.94%) CRM
10 21 (2.94%) Cybersecurity
11 19 (2.66%) Line Management
11 19 (2.66%) Server Management
12 17 (2.38%) Antivirus Management
13 16 (2.24%) Agile
13 16 (2.24%) Continuous Improvement
13 16 (2.24%) Software Deployment
14 14 (1.96%) Logistics
Programming Languages
1 59 (8.25%) SQL
2 33 (4.62%) PowerShell
3 4 (0.56%) Python
4 2 (0.28%) Bash
5 1 (0.14%) C++
5 1 (0.14%) Perl
Qualifications
1 76 (10.63%) Microsoft Certification
2 60 (8.39%) Degree
3 39 (5.45%) Security Cleared
4 34 (4.76%) DBS Check
5 30 (4.20%) A+ Certification
6 28 (3.92%) SC Cleared
7 27 (3.78%) MCP
8 26 (3.64%) Computer Science Degree
9 19 (2.66%) MCSE
10 16 (2.24%) Azure Certification
11 15 (2.10%) MCITP
12 13 (1.82%) Network+ Certification
13 8 (1.12%) CCNA
13 8 (1.12%) Cisco Certification
13 8 (1.12%) CompTIA Security+
14 6 (0.84%) AWS Certification
14 6 (0.84%) HND
15 5 (0.70%) ITIL Certification
16 3 (0.42%) DV Cleared
17 2 (0.28%) CISSP
Quality Assurance & Compliance
1 67 (9.37%) SLA
2 10 (1.40%) ISO/IEC 27001
3 8 (1.12%) GDPR
4 5 (0.70%) QA
5 3 (0.42%) Cyber Essentials
6 2 (0.28%) Cyber Essentials PLUS
6 2 (0.28%) ISO 9001
7 1 (0.14%) PCI DSS
System Software
1 422 (59.02%) Active Directory
2 125 (17.48%) VMware Infrastructure
3 114 (15.94%) Hyper-V
4 33 (4.62%) XenApp
5 32 (4.48%) XenDesktop
6 27 (3.78%) Virtual Desktop
7 16 (2.24%) VMware ESXi
7 16 (2.24%) vSphere
8 12 (1.68%) VirtualBox
9 11 (1.54%) VMware Workstation
10 6 (0.84%) Terminal Services
11 3 (0.42%) Virtual Machines
11 3 (0.42%) Virtual Servers
12 1 (0.14%) Firmware
12 1 (0.14%) VMware NSX
Systems Management
1 122 (17.06%) Microsoft Intune
2 53 (7.41%) SCCM
3 18 (2.52%) WSUS
4 13 (1.82%) Jamf Pro
5 8 (1.12%) Autotask
5 8 (1.12%) Failover Clustering
6 6 (0.84%) SmoothWall
7 3 (0.42%) Microsoft Data Protection Manager
7 3 (0.42%) NetBackup
7 3 (0.42%) SCDPM
8 2 (0.28%) FortiGate
8 2 (0.28%) McAfee ePO
8 2 (0.28%) Nessus
8 2 (0.28%) vCenter Server
9 1 (0.14%) Backup Exec
9 1 (0.14%) Dell DRAC
9 1 (0.14%) Kubernetes
9 1 (0.14%) Opsgenie
9 1 (0.14%) SCOM
9 1 (0.14%) Single Sign-On
Vendors
1 453 (63.36%) Microsoft
2 164 (22.94%) VMware
3 93 (13.01%) Citrix
4 49 (6.85%) Cisco
5 42 (5.87%) Google
6 36 (5.03%) HP
7 34 (4.76%) Apple
8 28 (3.92%) Sophos
9 27 (3.78%) Dell
10 25 (3.50%) Veeam
11 21 (2.94%) Symantec
12 16 (2.24%) ServiceNow
13 10 (1.40%) Datto
14 8 (1.12%) Avaya
15 7 (0.98%) Acronis
15 7 (0.98%) ESET
15 7 (0.98%) Ubiquiti
16 6 (0.84%) Adobe
16 6 (0.84%) Bloomberg
16 6 (0.84%) ConnectWise