Service Management Jobs in England

Service Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 139 126 197
Rank change year-on-year -13 +71 -7
Permanent jobs citing Service Management 1,806 2,385 2,900
As % of all permanent jobs advertised in England 1.98% 2.83% 2.05%
As % of the Processes & Methodologies category 2.37% 2.97% 2.14%
Number of salaries quoted 1,306 1,493 1,923
10th Percentile £26,500 £29,400 £26,625
25th Percentile £35,000 £36,250 £38,364
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% -
75th Percentile £67,500 £71,250 £65,000
90th Percentile £87,500 £88,750 £85,000
UK median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 76,066 80,344 135,543
As % of all permanent jobs advertised in England 83.60% 95.49% 95.97%
Number of salaries quoted 55,107 48,707 73,448
10th Percentile £29,000 £34,324 £33,294
25th Percentile £40,000 £46,000 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £93,250 £102,500 £97,500
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 1 June 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -16 520 £65,000 - 115
North of England -5 413 £44,274 -4.37% 64
South East -28 339 £52,500 - 64
Midlands -23 268 £36,000 -29.69% 59
North West +13 208 £45,000 -5.66% 38
South West -17 175 £47,500 +5.38% 48
West Midlands -26 165 £50,000 -9.09% 40
Yorkshire +3 148 £44,274 -11.45% 20
East Midlands -8 101 £28,500 -24.00% 19
East of England -17 84 £37,500 +2.74% 23
North East -13 57 £42,407 +18.62% 11
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (6.48%) Microsoft Exchange
2 85 (4.71%) SharePoint
3 38 (2.10%) Confluence
4 22 (1.22%) WebLogic
5 21 (1.16%) CMS
6 14 (0.78%) SAS
7 7 (0.39%) IIS
8 6 (0.33%) IBM Notes
9 5 (0.28%) Moodle
9 5 (0.28%) SharePoint 2010
9 5 (0.28%) SharePoint 2013
10 4 (0.22%) Apache
10 4 (0.22%) Exchange Server 2010
10 4 (0.22%) WordPress
11 3 (0.17%) Skype for Business
12 2 (0.11%) Apache Spark
12 2 (0.11%) ArcGIS
13 1 (0.055%) Blackberry Enterprise Server
13 1 (0.055%) WebSphere
Applications
1 160 (8.86%) Microsoft Office
2 99 (5.48%) Microsoft Excel
3 34 (1.88%) Microsoft PowerPoint
4 27 (1.50%) MS Visio
5 12 (0.66%) Microsoft Project
6 5 (0.28%) Trello
7 3 (0.17%) Chatbot
8 1 (0.055%) 1Password
Business Applications
1 51 (2.82%) Remedy ITSM
2 27 (1.50%) Dynamics CRM
3 11 (0.61%) Elite 3E
3 11 (0.61%) NEC Housing
4 6 (0.33%) PlanetPress Connect
4 6 (0.33%) SAP ERP
5 4 (0.22%) Maximo
5 4 (0.22%) SAP IS-U
6 3 (0.17%) NetSuite
6 3 (0.17%) Oracle EBS
7 2 (0.11%) Shopify
8 1 (0.055%) Carpe Diem
8 1 (0.055%) Dynamics GP
8 1 (0.055%) Dynamics NAV
8 1 (0.055%) Eikon
8 1 (0.055%) Primavera
8 1 (0.055%) SAP S/4HANA
Cloud Services
1 363 (20.10%) Microsoft 365
2 337 (18.66%) Azure
3 116 (6.42%) Entra ID
4 110 (6.09%) AWS
5 94 (5.20%) Power Platform
6 64 (3.54%) SaaS
7 44 (2.44%) Dynamics 365
8 36 (1.99%) OneDrive
9 28 (1.55%) IaaS
9 28 (1.55%) PowerApps
10 26 (1.44%) Azure Monitor
10 26 (1.44%) Azure Storage
10 26 (1.44%) PaaS
11 24 (1.33%) Power Automate
12 23 (1.27%) Azure DevOps
13 22 (1.22%) Google Sheets
14 17 (0.94%) Azure Data Factory
14 17 (0.94%) GCP
15 16 (0.89%) Cloud Computing
15 16 (0.89%) OpenShift
Communications & Networking
1 147 (8.14%) Firewall
2 90 (4.98%) DNS
3 88 (4.87%) VPN
4 71 (3.93%) LAN
5 69 (3.82%) DHCP
6 67 (3.71%) WAN
7 48 (2.66%) TCP/IP
8 43 (2.38%) Wireless
9 41 (2.27%) Wi-Fi
10 29 (1.61%) WLAN
11 23 (1.27%) Network Security
12 21 (1.16%) SAN
13 19 (1.05%) VoIP
14 16 (0.89%) Remote Desktop
14 16 (0.89%) SD-WAN
15 14 (0.78%) Internet
16 12 (0.66%) Intrusion Detection
17 11 (0.61%) MPLS
18 10 (0.55%) SSL
18 10 (0.55%) VLAN
Database & Business Intelligence
1 70 (3.88%) Power BI
2 49 (2.71%) SQL Server
3 30 (1.66%) MySQL
4 22 (1.22%) Elasticsearch
5 18 (1.00%) GIS
5 18 (1.00%) Relational Database
6 14 (0.78%) Azure SQL Database
7 13 (0.72%) Amazon RDS
8 12 (0.66%) Data Warehouse
9 10 (0.55%) Geospatial Data
10 8 (0.44%) Oracle Database
11 6 (0.33%) RDBMS
12 5 (0.28%) SQL Server Integration Services
12 5 (0.28%) SQL Server Reporting Services
13 3 (0.17%) BusinessObjects
13 3 (0.17%) Tableau
14 2 (0.11%) Big Data
14 2 (0.11%) Hadoop
14 2 (0.11%) Oracle Database 12c
14 2 (0.11%) SAP HANA
Development Applications
1 92 (5.09%) JIRA
2 37 (2.05%) GitLab
3 21 (1.16%) Artifactory
4 8 (0.44%) IBM UrbanCode
4 8 (0.44%) MSI
5 7 (0.39%) Git
6 6 (0.33%) AdminStudio
6 6 (0.33%) InstallShield
6 6 (0.33%) Jenkins
6 6 (0.33%) SQL Server Management Studio (SSMS)
7 3 (0.17%) Octopus Deploy
7 3 (0.17%) Postman
7 3 (0.17%) TeamCity
8 2 (0.11%) PowerBuilder
9 1 (0.055%) Bitbucket
9 1 (0.055%) Selenium
General
1 739 (40.92%) Social Skills
2 470 (26.02%) Finance
3 293 (16.22%) Analytical Skills
4 163 (9.03%) Public Sector
5 162 (8.97%) Inclusion and Diversity
6 113 (6.26%) Presentation Skills
7 103 (5.70%) Law
8 88 (4.87%) Banking
8 88 (4.87%) Retail
9 83 (4.60%) Billing
10 67 (3.71%) Legal
11 57 (3.16%) Organisational Skills
12 47 (2.60%) Local Government
13 45 (2.49%) Telecoms
14 41 (2.27%) Police
15 36 (1.99%) Influencing Skills
16 30 (1.66%) Back Office
16 30 (1.66%) Manufacturing
17 21 (1.16%) Pharmaceutical
18 15 (0.83%) Marketing
Job Titles
1 259 (14.34%) Analyst
2 236 (13.07%) Service Manager
3 183 (10.13%) Senior
4 167 (9.25%) Lead
5 163 (9.03%) IT Manager
6 134 (7.42%) IT Support
7 106 (5.87%) Architect
8 105 (5.81%) Support Analyst
9 97 (5.37%) Infrastructure Engineer
10 94 (5.20%) Delivery Manager
11 91 (5.04%) IT Services Manager
11 91 (5.04%) Service Delivery Manager
12 89 (4.93%) Support Engineer
12 89 (4.93%) Team Leader
13 65 (3.60%) Applications Support
13 65 (3.60%) Service Analyst
14 63 (3.49%) IT Analyst
15 54 (2.99%) Senior Manager
16 53 (2.93%) Audit Manager
16 53 (2.93%) Developer
Libraries, Frameworks & Software Standards
1 40 (2.21%) HTML
2 38 (2.10%) Web Services
3 36 (1.99%) CSS
4 22 (1.22%) AngularJS
4 22 (1.22%) J2EE
4 22 (1.22%) Java EE
4 22 (1.22%) Spring
5 20 (1.11%) Twitter Bootstrap
6 18 (1.00%) ARM Templates
6 18 (1.00%) XML
7 16 (0.89%) SOAP
8 14 (0.78%) .NET
9 13 (0.72%) EDI
10 12 (0.66%) JSON
11 10 (0.55%) REST
12 8 (0.44%) Ajax
13 7 (0.39%) LDAP
14 5 (0.28%) NETCONF
15 4 (0.22%) FIX Protocol
16 3 (0.17%) RabbitMQ
Miscellaneous
1 146 (8.08%) Management Information System
2 93 (5.15%) Self-Motivation
3 72 (3.99%) Data Centre
4 65 (3.60%) CMDB
5 60 (3.32%) Driving Licence
6 46 (2.55%) Product Ownership
6 46 (2.55%) Public Cloud
7 40 (2.21%) NHS
8 34 (1.88%) Onboarding
9 31 (1.72%) Housing Association
10 28 (1.55%) Reinsurance
11 27 (1.50%) Enterprise Software
12 24 (1.33%) Hybrid Cloud
13 22 (1.22%) Legacy Systems
14 21 (1.16%) PKI
15 19 (1.05%) Replication
16 14 (0.78%) Cloud Native
17 13 (0.72%) Digital Signage
17 13 (0.72%) PMI
17 13 (0.72%) Private Cloud
Operating Systems
1 449 (24.86%) Windows
2 151 (8.36%) Windows Server
3 135 (7.48%) Windows 10
4 106 (5.87%) Linux
5 59 (3.27%) Windows Server 2019
6 49 (2.71%) Windows Server 2016
7 42 (2.33%) Apple iOS
8 38 (2.10%) Android
9 37 (2.05%) Mac OS
10 35 (1.94%) Unix
11 32 (1.77%) Windows 7
12 24 (1.33%) Windows Server 2012
13 12 (0.66%) Windows NT
13 12 (0.66%) Windows Server 2008
14 11 (0.61%) CentOS
15 7 (0.39%) Mac OS X
16 6 (0.33%) Windows Server 2003
17 4 (0.22%) Red Hat Enterprise Linux
17 4 (0.22%) Rocky
18 3 (0.17%) Amazon Linux
Processes & Methodologies
1 1,003 (55.54%) ITIL
2 770 (42.64%) ITSM
3 466 (25.80%) Problem-Solving
4 419 (23.20%) Service Delivery
5 391 (21.65%) Customer Service
6 295 (16.33%) Change Management
7 271 (15.01%) Incident Management
8 232 (12.85%) Problem Management
9 229 (12.68%) Continuous Improvement
10 217 (12.02%) Coaching
11 190 (10.52%) Mentoring
12 177 (9.80%) Project Management
13 172 (9.52%) Stakeholder Management
14 165 (9.14%) Agile
15 138 (7.64%) Cybersecurity
16 137 (7.59%) Infrastructure Engineering
17 129 (7.14%) DevOps
18 109 (6.04%) Roadmaps
19 108 (5.98%) Configuration Management
20 105 (5.81%) Line Management
Programming Languages
1 132 (7.31%) SQL
2 78 (4.32%) PowerShell
3 61 (3.38%) JavaScript
4 58 (3.21%) C#
5 46 (2.55%) Java
6 32 (1.77%) Python
7 23 (1.27%) Shell Script
7 23 (1.27%) VB
8 21 (1.16%) Bash
9 17 (0.94%) Bicep
9 17 (0.94%) VBScript
10 10 (0.55%) RPG
10 10 (0.55%) Swift
11 8 (0.44%) Groovy
12 6 (0.33%) T-SQL
13 5 (0.28%) Perl
14 4 (0.22%) ABAP
14 4 (0.22%) C
14 4 (0.22%) PL/SQL
15 2 (0.11%) R
Qualifications
1 303 (16.78%) Degree
2 287 (15.89%) Security Cleared
3 221 (12.24%) SC Cleared
4 91 (5.04%) ITIL Certification
5 82 (4.54%) DV Cleared
6 73 (4.04%) ACCA
7 63 (3.49%) Microsoft Certification
8 59 (3.27%) ITIL Foundation Certificate
9 34 (1.88%) A+ Certification
10 32 (1.77%) DBS Check
11 30 (1.66%) PMI Certification
12 27 (1.50%) Cisco Certification
12 27 (1.50%) Computer Science Degree
13 24 (1.33%) CCNA
14 21 (1.16%) PMP
15 20 (1.11%) AWS Certification
15 20 (1.11%) Azure Certification
16 19 (1.05%) Master's Degree
17 18 (1.00%) CISSP
18 16 (0.89%) CCNP
Quality Assurance & Compliance
1 246 (13.62%) SLA
2 73 (4.04%) GAAP
3 72 (3.99%) IFRS
4 46 (2.55%) ISO/IEC 27001
5 42 (2.33%) GDPR
6 37 (2.05%) QA
7 28 (1.55%) Cyber Essentials
8 26 (1.44%) Sarbanes-Oxley
9 24 (1.33%) COBIT
10 23 (1.27%) Accessibility
11 20 (1.11%) ISO/IEC 20000
12 19 (1.05%) Data Quality
12 19 (1.05%) NIST
13 13 (0.72%) PCI DSS
14 12 (0.66%) HIPAA
15 7 (0.39%) PMO
16 6 (0.33%) ISO 9001
17 4 (0.22%) ISO 14001
17 4 (0.22%) ISO 22301
17 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 379 (20.99%) Active Directory
2 69 (3.82%) VMware Infrastructure
3 36 (1.99%) Hyper-V
4 31 (1.72%) Firmware
5 26 (1.44%) Virtual Desktop
6 24 (1.33%) VMware ESXi
7 19 (1.05%) Docker
8 18 (1.00%) Virtual Machines
9 11 (0.61%) vSphere
10 9 (0.50%) Terminal Services
11 8 (0.44%) Microsoft App-V
12 7 (0.39%) IAG
12 7 (0.39%) VMware Workstation
13 4 (0.22%) XenDesktop
14 3 (0.17%) Virtual Servers
15 2 (0.11%) Oracle RAC
15 2 (0.11%) XenApp
16 1 (0.055%) Microsoft Virtual Server
16 1 (0.055%) Veritas Cluster Server
Systems Management
1 129 (7.14%) SCCM
2 111 (6.15%) Microsoft Intune
3 55 (3.05%) SCOM
3 55 (3.05%) Terraform
4 43 (2.38%) WSUS
5 36 (1.99%) Ansible
6 35 (1.94%) Kubernetes
7 30 (1.66%) Single Sign-On
8 26 (1.44%) Active Directory Federation Services
9 22 (1.22%) OpenSSO
10 21 (1.16%) OpenView
11 15 (0.83%) vCenter Server
12 13 (0.72%) NetBackup
13 12 (0.66%) Sysprep
14 10 (0.55%) EMC NetWorker
14 10 (0.55%) Jamf Pro
14 10 (0.55%) Nagios
15 9 (0.50%) Progress Chef
16 6 (0.33%) Microsoft Clustering
16 6 (0.33%) NetCrunch
Vendors
1 580 (32.12%) Microsoft
2 255 (14.12%) ServiceNow
3 114 (6.31%) VMware
4 84 (4.65%) Remedy
5 74 (4.10%) CA
6 61 (3.38%) Google
7 59 (3.27%) Cisco
8 57 (3.16%) Citrix
9 54 (2.99%) BMC
9 54 (2.99%) HP
10 53 (2.93%) Oracle
11 42 (2.33%) Apple
12 29 (1.61%) SAP
13 28 (1.55%) IBM
14 27 (1.50%) Veeam
15 26 (1.44%) Dell
16 25 (1.38%) SolarWinds
17 24 (1.33%) Salesforce
18 23 (1.27%) Meraki
19 21 (1.16%) Snow