SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 134 145 204
Rank change year-on-year +11 +59 -7
Permanent jobs citing SLA 1,841 2,122 2,839
As % of all permanent jobs advertised in England 2.02% 2.52% 2.01%
As % of the Quality Assurance & Compliance category 15.24% 13.44% 11.93%
Number of salaries quoted 1,421 1,405 1,947
10th Percentile £23,500 £25,500 £24,000
25th Percentile £25,000 £30,000 £27,500
Median annual salary (50th Percentile) £32,500 £40,000 £37,500
Median % change year-on-year -18.75% +6.67% -6.25%
75th Percentile £50,000 £57,500 £53,750
90th Percentile £67,500 £75,000 £67,500
UK median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 12,084 15,787 23,805
As % of all permanent jobs advertised in England 13.28% 18.76% 16.86%
Number of salaries quoted 8,321 7,618 11,992
10th Percentile £26,500 £32,000 £31,250
25th Percentile £36,250 £42,500 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% -
75th Percentile £70,250 £76,250 £73,750
90th Percentile £92,500 £93,750 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +4.76%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 1 June 2024.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -3 497 £31,000 -21.47% 81
London +7 385 £45,000 - 99
North of England -10 374 £29,500 -21.33% 89
Midlands -1 275 £28,500 -17.39% 66
West Midlands -5 188 £28,119 -25.02% 46
South West -9 164 £37,500 +0.22% 33
North West -10 164 £28,500 -36.67% 49
East of England -41 141 £32,500 -40.91% 48
Yorkshire -4 137 £37,500 +15.38% 25
East Midlands -5 87 £28,500 -13.64% 20
North East +23 73 £24,960 -30.67% 15
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 182 (9.89%) Microsoft Exchange
2 75 (4.07%) SharePoint
3 36 (1.96%) WebLogic
4 14 (0.76%) Oracle Service Bus
5 9 (0.49%) CMS
6 7 (0.38%) IIS
7 6 (0.33%) Confluence
8 5 (0.27%) JBoss
9 3 (0.16%) IBM Notes
9 3 (0.16%) Moodle
9 3 (0.16%) WordPress
10 2 (0.11%) Apache Spark
10 2 (0.11%) Exchange Server 2010
10 2 (0.11%) Exchange Server 2013
10 2 (0.11%) Skype for Business
11 1 (0.054%) Apache
11 1 (0.054%) Blackberry Enterprise Server
11 1 (0.054%) Exchange Server 2007
11 1 (0.054%) OpenEdge
11 1 (0.054%) OpenStack
Applications
1 283 (15.37%) Microsoft Office
2 81 (4.40%) Microsoft Excel
3 27 (1.47%) Microsoft PowerPoint
4 21 (1.14%) MS Visio
5 11 (0.60%) Spreadsheet
6 6 (0.33%) Microsoft Project
7 4 (0.22%) Adobe Creative Suite
8 2 (0.11%) Trello
9 1 (0.054%) 1Password
Business Applications
1 42 (2.28%) Salesforce CRM
2 18 (0.98%) Remedy ITSM
2 18 (0.98%) SAP S/4HANA
3 17 (0.92%) SAP Oil and Gas
4 13 (0.71%) Infor SunSystems
4 13 (0.71%) iTrent
5 5 (0.27%) Fidessa
5 5 (0.27%) Temenos T24
6 4 (0.22%) Endur
6 4 (0.22%) Workday HCM
7 3 (0.16%) Dynamics CRM
7 3 (0.16%) Unit4 Business World
8 2 (0.11%) assyst
8 2 (0.11%) Oracle EBS
8 2 (0.11%) Oracle ERP
8 2 (0.11%) SAP ERP
9 1 (0.054%) Oracle EBS R12
9 1 (0.054%) Oracle General Ledger
9 1 (0.054%) Sage 200
9 1 (0.054%) Sage 50
Cloud Services
1 469 (25.48%) Microsoft 365
2 289 (15.70%) Azure
3 155 (8.42%) SaaS
4 75 (4.07%) AWS
5 58 (3.15%) Entra ID
6 31 (1.68%) Power Platform
7 28 (1.52%) Dynamics 365
8 27 (1.47%) Mimecast
9 22 (1.20%) GCP
10 21 (1.14%) Cloud Computing
11 20 (1.09%) OneDrive
11 20 (1.09%) Power Automate
11 20 (1.09%) Snowflake
12 17 (0.92%) IaaS
13 16 (0.87%) Azure DevOps
14 13 (0.71%) Google Workspace
14 13 (0.71%) PaaS
15 7 (0.38%) Azure AKS
16 6 (0.33%) Azure ExpressRoute
16 6 (0.33%) Azure Pipelines
Communications & Networking
1 158 (8.58%) Firewall
2 118 (6.41%) DNS
3 106 (5.76%) LAN
3 106 (5.76%) VPN
4 105 (5.70%) DHCP
5 92 (5.00%) WAN
6 88 (4.78%) TCP/IP
7 80 (4.35%) Wi-Fi
8 56 (3.04%) SAN
8 56 (3.04%) Wireless
9 53 (2.88%) Internet
10 35 (1.90%) VoIP
11 24 (1.30%) SD-WAN
12 23 (1.25%) Network Security
13 22 (1.20%) VLAN
14 21 (1.14%) MPLS
14 21 (1.14%) OSPF
14 21 (1.14%) WLAN
15 19 (1.03%) Broadband
16 17 (0.92%) BGP
Database & Business Intelligence
1 73 (3.97%) SQL Server
2 32 (1.74%) Amazon RDS
3 23 (1.25%) Elasticsearch
4 21 (1.14%) Tableau
5 19 (1.03%) MySQL
5 19 (1.03%) Oracle Database
6 14 (0.76%) Oracle Database 10g
6 14 (0.76%) Oracle Database 11g
6 14 (0.76%) VLDB
7 13 (0.71%) BusinessObjects
8 10 (0.54%) Power BI
9 9 (0.49%) DB2
10 7 (0.38%) Relational Database
11 6 (0.33%) Azure SQL Database
12 5 (0.27%) PostgreSQL
12 5 (0.27%) RDBMS
13 3 (0.16%) MariaDB
13 3 (0.16%) MongoDB
14 2 (0.11%) Oracle BI EE
14 2 (0.11%) Oracle ODI
Development Applications
1 51 (2.77%) JIRA
2 6 (0.33%) SonarQube
3 5 (0.27%) Octopus Deploy
3 5 (0.27%) TeamCity
4 4 (0.22%) Git
4 4 (0.22%) Jenkins
5 2 (0.11%) Bitbucket
5 2 (0.11%) CircleCI
5 2 (0.11%) GitLab
5 2 (0.11%) Postman
5 2 (0.11%) Subversion
6 1 (0.054%) git-flow
6 1 (0.054%) MSI
6 1 (0.054%) Oracle APEX
6 1 (0.054%) Oracle Forms
6 1 (0.054%) Sourcetree
6 1 (0.054%) Toad
6 1 (0.054%) Visual Studio
General
1 921 (50.03%) Social Skills
2 382 (20.75%) Finance
3 248 (13.47%) Analytical Skills
4 186 (10.10%) Law
5 156 (8.47%) Inclusion and Diversity
6 137 (7.44%) Retail
7 117 (6.36%) Organisational Skills
8 92 (5.00%) Billing
9 84 (4.56%) Telecoms
10 55 (2.99%) Legal
11 50 (2.72%) Banking
12 46 (2.50%) Public Sector
13 44 (2.39%) Marketing
14 41 (2.23%) Presentation Skills
15 40 (2.17%) Manufacturing
16 31 (1.68%) Back Office
17 27 (1.47%) Police
18 22 (1.20%) Documentation Skills
18 22 (1.20%) Fire and Rescue
19 13 (0.71%) Environmental Health
Job Titles
1 324 (17.60%) Analyst
2 234 (12.71%) Senior
3 230 (12.49%) Service Manager
4 195 (10.59%) Support Engineer
5 159 (8.64%) IT Support
6 150 (8.15%) Service Delivery Manager
7 149 (8.09%) Delivery Manager
8 146 (7.93%) Support Analyst
9 131 (7.12%) Lead
10 116 (6.30%) Service Analyst
11 114 (6.19%) Service Desk Analyst
12 105 (5.70%) Applications Support
13 103 (5.59%) Senior Manager
14 100 (5.43%) Senior Service Manager
15 95 (5.16%) Senior Delivery Manager
15 95 (5.16%) Senior Service Delivery Manager
16 89 (4.83%) Infrastructure Engineer
16 89 (4.83%) IT Engineer
17 80 (4.35%) Team Leader
18 69 (3.75%) IT Manager
Libraries, Frameworks & Software Standards
1 30 (1.63%) HTML
2 26 (1.41%) CSS
3 23 (1.25%) .NET
3 23 (1.25%) Spring
4 22 (1.20%) J2EE
4 22 (1.20%) Java EE
5 9 (0.49%) LDAP
6 7 (0.38%) ADSI
6 7 (0.38%) ARM Templates
6 7 (0.38%) FIX Protocol
6 7 (0.38%) Web Services
7 6 (0.33%) Azure Blueprints
7 6 (0.33%) EDI
7 6 (0.33%) OLE
7 6 (0.33%) REST
8 5 (0.27%) .NET Framework
8 5 (0.27%) AngularJS
8 5 (0.27%) Elastic Stack
8 5 (0.27%) Node.js
8 5 (0.27%) XML
Miscellaneous
1 192 (10.43%) Self-Motivation
2 116 (6.30%) Driving Licence
3 101 (5.49%) Video Conferencing
4 90 (4.89%) Digital Signage
4 90 (4.89%) Video\Live Streaming
5 81 (4.40%) Management Information System
6 60 (3.26%) Data Centre
7 42 (2.28%) Onboarding
8 28 (1.52%) EPoS
9 26 (1.41%) Clustering
10 22 (1.20%) Life Science
11 20 (1.09%) Replication
12 18 (0.98%) IoT
12 18 (0.98%) Team-Oriented Environment
13 13 (0.71%) BYOD
13 13 (0.71%) PKI
14 11 (0.60%) Mobile App
14 11 (0.60%) Product Ownership
15 10 (0.54%) Operational Technology
15 10 (0.54%) Public Cloud
Operating Systems
1 542 (29.44%) Windows
2 247 (13.42%) Windows Server
3 143 (7.77%) Windows 10
4 109 (5.92%) Linux
5 64 (3.48%) Unix
6 50 (2.72%) Windows Server 2019
7 49 (2.66%) Windows Server 2016
8 43 (2.34%) Windows Server 2012
9 41 (2.23%) Apple iOS
10 35 (1.90%) Android
11 24 (1.30%) AIX
12 17 (0.92%) Solaris
13 13 (0.71%) Windows 7
14 11 (0.60%) Red Hat Enterprise Linux
15 10 (0.54%) Mac OS
16 8 (0.43%) CentOS
16 8 (0.43%) Ubuntu
16 8 (0.43%) Windows Server 2008
17 6 (0.33%) Windows 8
18 4 (0.22%) Debian
Processes & Methodologies
1 658 (35.74%) Customer Service
2 510 (27.70%) ITIL
3 504 (27.38%) Problem-Solving
4 358 (19.45%) Service Delivery
5 246 (13.36%) Service Management
6 202 (10.97%) Incident Management
7 193 (10.48%) Mentoring
8 152 (8.26%) Continuous Improvement
9 148 (8.04%) Infrastructure Engineering
10 133 (7.22%) Contract Negotiation
11 130 (7.06%) ITSM
12 122 (6.63%) Time Management
13 117 (6.36%) Performance Management
14 114 (6.19%) Change Management
15 113 (6.14%) Presales
16 110 (5.98%) Logistics
17 104 (5.65%) Customer Experience
18 103 (5.59%) Cybersecurity
19 100 (5.43%) CRM
20 99 (5.38%) Problem Management
Programming Languages
1 163 (8.85%) SQL
2 66 (3.59%) PowerShell
3 43 (2.34%) JavaScript
4 37 (2.01%) Java
5 34 (1.85%) Python
6 25 (1.36%) Shell Script
7 22 (1.20%) Bash
7 22 (1.20%) C#
8 20 (1.09%) T-SQL
9 16 (0.87%) PL/SQL
10 12 (0.65%) ActionScript
10 12 (0.65%) VB
11 6 (0.33%) Bicep
11 6 (0.33%) Perl
12 5 (0.27%) Ruby
13 2 (0.11%) PHP
14 1 (0.054%) C
14 1 (0.054%) Progress 4GL
14 1 (0.054%) VB.NET
14 1 (0.054%) VBScript
Qualifications
1 200 (10.86%) Degree
2 188 (10.21%) Security Cleared
3 98 (5.32%) SC Cleared
4 64 (3.48%) Microsoft Certification
5 57 (3.10%) ITIL Certification
6 52 (2.82%) Cisco Certification
7 50 (2.72%) BPSS Clearance
8 45 (2.44%) CCNA
9 35 (1.90%) CCNP
10 33 (1.79%) MCP
11 32 (1.74%) DBS Check
12 29 (1.58%) A+ Certification
13 28 (1.52%) DV Cleared
14 27 (1.47%) Azure Certification
15 19 (1.03%) ITIL Foundation Certificate
16 16 (0.87%) Computer Science Degree
16 16 (0.87%) HND
16 16 (0.87%) Network+ Certification
17 12 (0.65%) HNC
17 12 (0.65%) MCSE
Quality Assurance & Compliance
1 49 (2.66%) GDPR
2 41 (2.23%) ISO/IEC 27001
3 36 (1.96%) PCI DSS
4 24 (1.30%) Cyber Essentials
5 21 (1.14%) QA
6 16 (0.87%) PMO
7 15 (0.81%) ISO 9001
8 12 (0.65%) Accessibility
9 11 (0.60%) Data Quality
10 6 (0.33%) HIPAA
11 5 (0.27%) NIST
12 2 (0.11%) COBIT
12 2 (0.11%) Cyber Essentials PLUS
12 2 (0.11%) Disclosure Scotland
12 2 (0.11%) GRC
12 2 (0.11%) ISO/IEC 20000
12 2 (0.11%) NEBOSH
13 1 (0.054%) COSHH
13 1 (0.054%) ISO 14001
13 1 (0.054%) Sarbanes-Oxley
System Software
1 435 (23.63%) Active Directory
2 117 (6.36%) VMware Infrastructure
3 73 (3.97%) Hyper-V
4 31 (1.68%) KVM
5 30 (1.63%) Firmware
6 23 (1.25%) vSphere
7 18 (0.98%) XenApp
8 17 (0.92%) Virtual Desktop
8 17 (0.92%) VMware ESXi
9 14 (0.76%) Oracle RAC
10 12 (0.65%) OpenSSH
11 8 (0.43%) Virtual Machines
12 6 (0.33%) Docker
13 5 (0.27%) VMware Workstation
13 5 (0.27%) XenDesktop
14 4 (0.22%) Virtual Servers
15 3 (0.16%) LXC
15 3 (0.16%) Squid
16 1 (0.054%) Slurm Workload Manager
16 1 (0.054%) Veritas Cluster Server
Systems Management
1 97 (5.27%) Microsoft Intune
2 64 (3.48%) SCCM
3 23 (1.25%) Single Sign-On
4 22 (1.20%) OpenSSO
5 20 (1.09%) vCenter Server
6 18 (0.98%) WSUS
7 15 (0.81%) Oracle RMAN
8 14 (0.76%) Data Guard
8 14 (0.76%) NetBackup
9 12 (0.65%) Backup Exec
9 12 (0.65%) IBM BigFix
9 12 (0.65%) Kubernetes
9 12 (0.65%) PowerCLI
9 12 (0.65%) Terraform
10 9 (0.49%) FortiGate
11 8 (0.43%) Ansible
12 6 (0.33%) Istio
12 6 (0.33%) Jamf Pro
12 6 (0.33%) Nessus
12 6 (0.33%) SCOM
Vendors
1 738 (40.09%) Microsoft
2 196 (10.65%) VMware
3 173 (9.40%) Dell
3 173 (9.40%) ServiceNow
4 122 (6.63%) Cisco
5 88 (4.78%) SAP
6 79 (4.29%) Citrix
7 74 (4.02%) Oracle
8 65 (3.53%) HP
9 53 (2.88%) Apple
10 52 (2.82%) Salesforce
11 51 (2.77%) IBM
12 43 (2.34%) Remedy
13 36 (1.96%) Meraki
14 34 (1.85%) NetApp
15 32 (1.74%) Sophos
16 31 (1.68%) Veeam
17 25 (1.36%) Google
18 19 (1.03%) Red Hat
18 19 (1.03%) Sun