ITSM Jobs in England

IT Service Management (ITSM)
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 192 210 331
Rank change year-on-year +18 +121 +18
Permanent jobs citing ITSM 1,329 1,515 1,709
As % of all permanent jobs advertised in England 1.46% 1.80% 1.21%
As % of the Processes & Methodologies category 1.75% 1.89% 1.26%
Number of salaries quoted 1,003 1,001 1,188
10th Percentile £25,750 £29,000 £25,500
25th Percentile £32,500 £35,000 £31,250
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £68,359 £71,250 £63,750
90th Percentile £85,000 £88,750 £80,000
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

All Process and Methodology Skills
England

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 76,066 80,344 135,543
As % of all permanent jobs advertised in England 83.60% 95.49% 95.97%
Number of salaries quoted 55,107 48,707 73,448
10th Percentile £29,000 £34,324 £33,294
25th Percentile £40,000 £46,000 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £93,250 £102,500 £97,500
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

ITSM
Job Vacancy Trend in England

Job postings citing ITSM as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITSM in England

ITSM
Salary Trend in England

3-month moving average salary quoted in jobs citing ITSM in England.

Salary trend for ITSM in England

ITSM
Salary Histogram in England

Salary distribution for jobs citing ITSM in England over the 6 months to 1 June 2024.

Salary histogram for ITSM in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +56 442 £65,000 +4.42% 84
North of England +10 292 £41,774 -7.17% 41
South East -46 211 £51,000 -1.92% 47
Midlands -17 183 £52,600 +5.20% 41
North West +5 170 £43,750 -10.60% 27
West Midlands -24 117 £58,250 +10.95% 26
South West -37 105 £45,000 +17.56% 29
East of England +22 85 £37,500 +15.38% 24
Yorkshire +20 85 £41,774 -7.17% 12
East Midlands -11 64 £25,000 -28.57% 15
North East -9 37 £41,774 +14.45% 3
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (8.13%) Microsoft Exchange
2 100 (7.52%) SharePoint
3 19 (1.43%) Confluence
4 18 (1.35%) CMS
5 15 (1.13%) WebLogic
6 14 (1.05%) Oracle Service Bus
6 14 (1.05%) SAS
7 6 (0.45%) IBM Notes
8 5 (0.38%) Skype for Business
9 2 (0.15%) Apache
9 2 (0.15%) IIS
9 2 (0.15%) Oracle SOA Suite
10 1 (0.075%) SharePoint Server
10 1 (0.075%) WebSphere
Applications
1 175 (13.17%) Microsoft Office
2 71 (5.34%) Microsoft Excel
3 24 (1.81%) Microsoft PowerPoint
4 14 (1.05%) MS Visio
5 3 (0.23%) Chatbot
6 1 (0.075%) Microsoft Project
Business Applications
1 83 (6.25%) Remedy ITSM
2 19 (1.43%) Dynamics CRM
3 10 (0.75%) Elite 3E
4 7 (0.53%) NEC Housing
5 6 (0.45%) PlanetPress Connect
6 4 (0.30%) Oracle EBS
6 4 (0.30%) SAP ERP
6 4 (0.30%) SAP IS-U
6 4 (0.30%) Sparx Enterprise Architect
7 3 (0.23%) Carpe Diem
7 3 (0.23%) NetSuite
7 3 (0.23%) Oracle ERP
8 1 (0.075%) HFM
8 1 (0.075%) Oracle Applications
8 1 (0.075%) Primavera
8 1 (0.075%) SAP Oil and Gas
Cloud Services
1 324 (24.38%) Microsoft 365
2 216 (16.25%) Azure
3 87 (6.55%) Entra ID
4 46 (3.46%) Power Platform
5 41 (3.09%) SaaS
6 33 (2.48%) AWS
7 32 (2.41%) OneDrive
8 27 (2.03%) PaaS
9 26 (1.96%) IaaS
10 17 (1.28%) Dynamics 365
11 16 (1.20%) WhatsApp
12 15 (1.13%) Mimecast
13 14 (1.05%) Cloud Computing
14 13 (0.98%) Azure Monitor
15 9 (0.68%) Azure Storage
15 9 (0.68%) GCP
16 8 (0.60%) Azure DevOps
16 8 (0.60%) OpenShift
16 8 (0.60%) Power Automate
17 7 (0.53%) Google Workspace
Communications & Networking
1 88 (6.62%) Firewall
2 65 (4.89%) TCP/IP
3 58 (4.36%) DNS
4 48 (3.61%) DHCP
5 42 (3.16%) WAN
6 41 (3.09%) VPN
7 34 (2.56%) LAN
8 29 (2.18%) Wi-Fi
9 25 (1.88%) Network Security
10 23 (1.73%) Internet
10 23 (1.73%) VoIP
11 18 (1.35%) Remote Desktop
12 16 (1.20%) SSH
12 16 (1.20%) WLAN
13 13 (0.98%) SD-WAN
13 13 (0.98%) Skype
13 13 (0.98%) SNMP
14 12 (0.90%) SAN
14 12 (0.90%) Wireless
15 11 (0.83%) Broadband
Database & Business Intelligence
1 36 (2.71%) SQL Server
2 32 (2.41%) MySQL
3 29 (2.18%) Power BI
4 20 (1.50%) Relational Database
5 19 (1.43%) Oracle Database
6 15 (1.13%) Oracle Database 11g
7 14 (1.05%) Oracle Database 10g
7 14 (1.05%) VLDB
8 9 (0.68%) Data Warehouse
9 8 (0.60%) Amazon RDS
10 5 (0.38%) SQL Server Integration Services
10 5 (0.38%) SQL Server Reporting Services
11 4 (0.30%) MongoDB
12 3 (0.23%) Azure SQL Database
12 3 (0.23%) Oracle Database 12c
12 3 (0.23%) SAP HANA
13 2 (0.15%) BusinessObjects
13 2 (0.15%) Crystal Reports
13 2 (0.15%) NoSQL
13 2 (0.15%) Tableau
Development Applications
1 67 (5.04%) JIRA
2 13 (0.98%) Eclipse
3 6 (0.45%) AdminStudio
3 6 (0.45%) InstallShield
3 6 (0.45%) MSI
3 6 (0.45%) SQL Server Management Studio (SSMS)
4 3 (0.23%) Git
5 2 (0.15%) PowerBuilder
6 1 (0.075%) GitLab
6 1 (0.075%) JMeter
6 1 (0.075%) Postman
6 1 (0.075%) Selenium
General
1 448 (33.71%) Social Skills
2 224 (16.85%) Finance
3 171 (12.87%) Analytical Skills
4 91 (6.85%) Public Sector
5 85 (6.40%) Inclusion and Diversity
6 79 (5.94%) Legal
7 67 (5.04%) Banking
8 61 (4.59%) Law
9 60 (4.51%) Retail
10 36 (2.71%) Presentation Skills
11 26 (1.96%) Influencing Skills
12 25 (1.88%) Organisational Skills
13 22 (1.66%) Telecoms
14 21 (1.58%) Manufacturing
15 17 (1.28%) Police
16 15 (1.13%) Marketing
17 12 (0.90%) Aerospace
17 12 (0.90%) Local Government
18 11 (0.83%) Financial Institution
19 8 (0.60%) Billing
Job Titles
1 289 (21.75%) Analyst
2 164 (12.34%) Service Manager
3 146 (10.99%) IT Support
4 136 (10.23%) IT Manager
5 108 (8.13%) Support Analyst
6 103 (7.75%) Service Analyst
7 98 (7.37%) Architect
7 98 (7.37%) Lead
8 95 (7.15%) Senior
9 94 (7.07%) IT Analyst
10 90 (6.77%) Service Desk Analyst
11 77 (5.79%) IT Services Manager
12 63 (4.74%) Delivery Manager
12 63 (4.74%) Developer
13 62 (4.67%) Service Delivery Manager
14 58 (4.36%) Support Engineer
15 56 (4.21%) ServiceNow Developer
16 54 (4.06%) ServiceNow Architect
17 53 (3.99%) IT Technician
18 51 (3.84%) Support Technician
Libraries, Frameworks & Software Standards
1 66 (4.97%) HTML
2 60 (4.51%) CSS
3 58 (4.36%) Web Services
4 54 (4.06%) AngularJS
5 43 (3.24%) XML
6 33 (2.48%) SOAP
6 33 (2.48%) Twitter Bootstrap
7 27 (2.03%) REST
8 24 (1.81%) JSON
9 23 (1.73%) LDAP
10 22 (1.66%) Ajax
11 16 (1.20%) OLE
12 13 (0.98%) JDBC
12 13 (0.98%) ODBC
12 13 (0.98%) XHTML
13 5 (0.38%) 802.1X
14 4 (0.30%) CSS3
14 4 (0.30%) HTML5
15 3 (0.23%) .NET
15 3 (0.23%) React
Miscellaneous
1 103 (7.75%) CMDB
2 90 (6.77%) Management Information System
3 69 (5.19%) Driving Licence
4 57 (4.29%) Smartphone
5 49 (3.69%) Product Ownership
6 47 (3.54%) Data Centre
7 36 (2.71%) Onboarding
8 32 (2.41%) Self-Motivation
9 25 (1.88%) Replication
10 21 (1.58%) Legacy Systems
11 19 (1.43%) Enterprise Software
12 17 (1.28%) Public Cloud
13 15 (1.13%) Video Conferencing
14 14 (1.05%) iPad
15 13 (0.98%) Digital Signage
16 11 (0.83%) Linux Command Line
17 10 (0.75%) iPhone
17 10 (0.75%) PMI
18 9 (0.68%) EMC VNX
18 9 (0.68%) Hedge funds
Operating Systems
1 362 (27.24%) Windows
2 126 (9.48%) Windows 10
3 102 (7.67%) Windows Server
4 69 (5.19%) Linux
5 41 (3.09%) Android
5 41 (3.09%) Apple iOS
6 35 (2.63%) Unix
7 24 (1.81%) Mac OS
8 18 (1.35%) Windows Server 2008
9 17 (1.28%) Windows Server 2016
10 15 (1.13%) Solaris
10 15 (1.13%) Windows Server 2019
11 12 (0.90%) Windows 7
12 9 (0.68%) Mac OS X
12 9 (0.68%) Windows Phone
13 7 (0.53%) Windows Server 2012
14 5 (0.38%) Red Hat Enterprise Linux
15 4 (0.30%) CentOS
15 4 (0.30%) Rocky
16 2 (0.15%) Windows Vista
Processes & Methodologies
1 770 (57.94%) Service Management
2 741 (55.76%) ITIL
3 340 (25.58%) Service Delivery
4 302 (22.72%) Customer Service
5 240 (18.06%) Problem-Solving
6 195 (14.67%) Change Management
7 152 (11.44%) Agile
8 151 (11.36%) Incident Management
9 147 (11.06%) Continuous Improvement
10 134 (10.08%) Project Management
11 131 (9.86%) Mentoring
12 123 (9.26%) Problem Management
13 111 (8.35%) Stakeholder Management
14 101 (7.60%) Cybersecurity
15 94 (7.07%) Configuration Management
16 86 (6.47%) Asset Management
17 81 (6.09%) Coaching
18 78 (5.87%) Service Catalogue
19 71 (5.34%) Actionable Insight
20 70 (5.27%) Roadmaps
Programming Languages
1 83 (6.25%) JavaScript
2 75 (5.64%) PowerShell
3 54 (4.06%) SQL
4 36 (2.71%) Python
5 20 (1.50%) Java
6 19 (1.43%) PL/SQL
7 18 (1.35%) Perl
7 18 (1.35%) R
8 17 (1.28%) Bash
9 10 (0.75%) RPG
10 8 (0.60%) C#
11 6 (0.45%) T-SQL
11 6 (0.45%) VB
12 5 (0.38%) C
12 5 (0.38%) PHP
13 4 (0.30%) ABAP
14 2 (0.15%) Go
14 2 (0.15%) Ruby
15 1 (0.075%) C++
15 1 (0.075%) VBScript
Qualifications
1 198 (14.90%) Security Cleared
2 181 (13.62%) Degree
3 148 (11.14%) SC Cleared
4 70 (5.27%) ITIL Certification
5 57 (4.29%) Microsoft Certification
6 50 (3.76%) A+ Certification
7 30 (2.26%) DBS Check
7 30 (2.26%) DV Cleared
8 29 (2.18%) Computer Science Degree
8 29 (2.18%) PMI Certification
9 21 (1.58%) PMP
10 19 (1.43%) ITIL Foundation Certificate
11 18 (1.35%) MCP
12 16 (1.20%) Network+ Certification
13 14 (1.05%) Cisco Certification
13 14 (1.05%) MCSA
14 13 (0.98%) BPSS Clearance
14 13 (0.98%) CREST Certified
15 12 (0.90%) APMG
15 12 (0.90%) Azure Certification
Quality Assurance & Compliance
1 130 (9.78%) SLA
2 45 (3.39%) QA
3 27 (2.03%) ISO/IEC 27001
4 23 (1.73%) COBIT
5 20 (1.50%) Accessibility
6 18 (1.35%) Cyber Essentials
6 18 (1.35%) GDPR
7 17 (1.28%) Data Quality
7 17 (1.28%) Sarbanes-Oxley
8 12 (0.90%) NIST
9 10 (0.75%) NCSC
10 6 (0.45%) ISO/IEC 20000
11 5 (0.38%) Cyber Essentials PLUS
11 5 (0.38%) GRC
11 5 (0.38%) PMO
12 4 (0.30%) ISO 22301
12 4 (0.30%) ISO 9001
12 4 (0.30%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 3 (0.23%) ISO 14001
13 3 (0.23%) PCI DSS
System Software
1 340 (25.58%) Active Directory
2 59 (4.44%) VMware Infrastructure
3 39 (2.93%) Hyper-V
4 25 (1.88%) VMware ESXi
5 17 (1.28%) Oracle RAC
6 16 (1.20%) Terminal Services
7 11 (0.83%) Docker
8 10 (0.75%) Firmware
9 9 (0.68%) Virtual Desktop
10 7 (0.53%) IAG
11 6 (0.45%) Microsoft App-V
12 5 (0.38%) XenDesktop
13 4 (0.30%) XenApp
14 3 (0.23%) Virtual Machines
15 2 (0.15%) VMware Workstation
16 1 (0.075%) Virtual Servers
16 1 (0.075%) vSphere
Systems Management
1 94 (7.07%) Microsoft Intune
2 75 (5.64%) SCCM
3 24 (1.81%) SCOM
4 21 (1.58%) OpenView
5 20 (1.50%) Single Sign-On
6 17 (1.28%) vCenter Server
7 16 (1.20%) Data Guard
8 14 (1.05%) Oracle RMAN
8 14 (1.05%) WMI
8 14 (1.05%) WSUS
9 13 (0.98%) Kubernetes
10 12 (0.90%) AirWatch
11 11 (0.83%) Nagios
12 10 (0.75%) Jamf Pro
13 9 (0.68%) EMC NetWorker
14 8 (0.60%) Ansible
15 6 (0.45%) Terraform
16 4 (0.30%) Failover Clustering
16 4 (0.30%) HP UCMDB
17 3 (0.23%) Nessus
Vendors
1 482 (36.27%) Microsoft
2 337 (25.36%) ServiceNow
3 103 (7.75%) VMware
4 83 (6.25%) Remedy
5 65 (4.89%) BMC
5 65 (4.89%) HP
5 65 (4.89%) Oracle
6 62 (4.67%) Cisco
7 42 (3.16%) Citrix
8 36 (2.71%) Veeam
9 31 (2.33%) Apple
10 30 (2.26%) Salesforce
11 26 (1.96%) Splunk
12 23 (1.73%) SAP
13 22 (1.66%) SolarWinds
13 22 (1.66%) Sun
14 21 (1.58%) Snow
15 19 (1.43%) Google
15 19 (1.43%) Meraki
16 17 (1.28%) IBM