ITSM Jobs in the South West

IT Service Management (ITSM)
England > South West

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 192 155 162
Rank change year-on-year -37 +7 +58
Permanent jobs citing ITSM 105 116 170
As % of all permanent jobs advertised in the South West 1.05% 1.76% 2.02%
As % of the Processes & Methodologies category 1.30% 1.87% 2.12%
Number of salaries quoted 63 57 112
10th Percentile £26,350 £27,000 £21,750
25th Percentile £32,375 £29,875 £25,000
Median annual salary (50th Percentile) £45,000 £38,279 £32,429
Median % change year-on-year +17.56% +18.04% -16.53%
75th Percentile £60,000 £57,500 £45,000
90th Percentile £70,750 £68,750 £62,500
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
South West

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 8,072 6,218 8,025
As % of all permanent jobs advertised in the South West 81.00% 94.50% 95.24%
Number of salaries quoted 5,777 3,484 5,006
10th Percentile £28,500 £30,507 £30,500
25th Percentile £37,500 £40,000 £37,908
Median annual salary (50th Percentile) £51,000 £54,222 £50,000
Median % change year-on-year -5.94% +8.44% +8.70%
75th Percentile £65,000 £68,750 £66,250
90th Percentile £80,000 £80,627 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

3-month moving average salary quoted in jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

Salary distribution for jobs citing ITSM in the South West over the 6 months to 1 June 2024.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol -5 36 £42,500 -2.30% 8
Wiltshire +4 33 £36,000 -31.43% 10
Gloucestershire -50 12 £35,000 -26.32%
Somerset +9 11 £57,500 +130.00% 3
Dorset -22 8 £27,500 -15.38%
Devon -21 2 £45,000 +38.77% 8
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.62%) SharePoint
2 7 (6.67%) Confluence
2 7 (6.67%) Microsoft Exchange
3 2 (1.90%) SAS
Applications
1 9 (8.57%) Microsoft Office
2 6 (5.71%) Microsoft Excel
3 5 (4.76%) Microsoft PowerPoint
4 1 (0.95%) Microsoft Project
Business Applications
1 4 (3.81%) Remedy ITSM
2 1 (0.95%) Primavera
2 1 (0.95%) SAP Oil and Gas
Cloud Services
1 29 (27.62%) Microsoft 365
2 21 (20.00%) Azure
3 14 (13.33%) Entra ID
4 8 (7.62%) AWS
5 7 (6.67%) Dynamics 365
5 7 (6.67%) IaaS
5 7 (6.67%) OneDrive
6 6 (5.71%) Power Platform
7 5 (4.76%) Nutanix
7 5 (4.76%) OpenShift
7 5 (4.76%) PaaS
8 3 (2.86%) SaaS
8 3 (2.86%) WhatsApp
9 2 (1.90%) GCP
9 2 (1.90%) OCI
Communications & Networking
1 8 (7.62%) DHCP
1 8 (7.62%) DNS
2 6 (5.71%) LAN
2 6 (5.71%) WAN
3 5 (4.76%) Wi-Fi
3 5 (4.76%) Wireless
3 5 (4.76%) WLAN
4 3 (2.86%) Firewall
4 3 (2.86%) Remote Desktop
4 3 (2.86%) TCP/IP
4 3 (2.86%) VPN
5 2 (1.90%) NetScaler
5 2 (1.90%) SAN
6 1 (0.95%) VoIP
Database & Business Intelligence
1 5 (4.76%) MySQL
1 5 (4.76%) SQL Server
2 1 (0.95%) Power BI
2 1 (0.95%) PowerPivot
Development Applications
1 10 (9.52%) JIRA
General
1 27 (25.71%) Social Skills
2 10 (9.52%) Inclusion and Diversity
3 9 (8.57%) Public Sector
4 8 (7.62%) Finance
5 5 (4.76%) Banking
5 5 (4.76%) Retail
6 3 (2.86%) Legal
7 2 (1.90%) Organisational Skills
7 2 (1.90%) Presentation Skills
7 2 (1.90%) Publishing
7 2 (1.90%) Tech for Good
8 1 (0.95%) Aerospace
8 1 (0.95%) Marketing
8 1 (0.95%) Telecoms
Job Titles
1 22 (20.95%) IT Support
2 19 (18.10%) Analyst
3 15 (14.29%) IT Support Technician
3 15 (14.29%) IT Technician
3 15 (14.29%) Support Technician
4 11 (10.48%) IT Analyst
5 10 (9.52%) Infrastructure Engineer
5 10 (9.52%) Support Analyst
6 8 (7.62%) IT Manager
6 8 (7.62%) Service Analyst
6 8 (7.62%) Service Desk Analyst
6 8 (7.62%) Service Manager
7 7 (6.67%) Architect
7 7 (6.67%) Business Manager
7 7 (6.67%) Business Systems Manager
7 7 (6.67%) Systems Manager
8 6 (5.71%) Head of IT
8 6 (5.71%) Lead
8 6 (5.71%) Operations Engineer
8 6 (5.71%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 2 (1.90%) AngularJS
1 2 (1.90%) CSS
1 2 (1.90%) HTML
1 2 (1.90%) Twitter Bootstrap
1 2 (1.90%) Web Services
2 1 (0.95%) Oracle Fusion
Miscellaneous
1 25 (23.81%) Management Information System
2 22 (20.95%) Driving Licence
3 7 (6.67%) Self-Motivation
4 5 (4.76%) EMC VNX
4 5 (4.76%) Public Cloud
5 3 (2.86%) CMDB
6 2 (1.90%) Legacy Systems
6 2 (1.90%) Replication
7 1 (0.95%) Data Centre
7 1 (0.95%) Robotics
7 1 (0.95%) Smartphone
Operating Systems
1 39 (37.14%) Windows
2 16 (15.24%) Windows 10
3 12 (11.43%) Windows Server
4 7 (6.67%) Windows Server 2016
4 7 (6.67%) Windows Server 2019
5 6 (5.71%) Linux
6 5 (4.76%) Apple iOS
7 3 (2.86%) Android
8 2 (1.90%) Windows Server 2012
Processes & Methodologies
1 76 (72.38%) ITIL
2 57 (54.29%) Service Management
3 29 (27.62%) Service Delivery
4 24 (22.86%) Change Management
5 23 (21.90%) Configuration Management
5 23 (21.90%) Digital Strategy
5 23 (21.90%) Problem-Solving
6 20 (19.05%) Customer Service
7 18 (17.14%) Information Security
8 17 (16.19%) User Experience
9 14 (13.33%) Continuous Improvement
10 13 (12.38%) Artificial Intelligence
11 12 (11.43%) Project Delivery
11 12 (11.43%) Robotic Process Automation
12 11 (10.48%) Mentoring
12 11 (10.48%) Project Management
13 10 (9.52%) Fintech
13 10 (9.52%) Infrastructure Engineering
13 10 (9.52%) TOGAF
14 8 (7.62%) Collaborative Working
Programming Languages
1 5 (4.76%) JavaScript
1 5 (4.76%) PHP
2 2 (1.90%) PowerShell
3 1 (0.95%) C
Qualifications
1 33 (31.43%) Security Cleared
2 29 (27.62%) SC Cleared
3 23 (21.90%) A+ Certification
4 9 (8.57%) Degree
5 7 (6.67%) APMG
5 7 (6.67%) Network+ Certification
5 7 (6.67%) PMI Certification
5 7 (6.67%) PMP
6 5 (4.76%) Microsoft Certification
7 4 (3.81%) ITIL Certification
8 3 (2.86%) CCNA
8 3 (2.86%) Cisco Certification
9 2 (1.90%) CompTIA Security+
9 2 (1.90%) Computer Science Degree
9 2 (1.90%) DBS Check
9 2 (1.90%) MCITP
9 2 (1.90%) MCP
10 1 (0.95%) DV Cleared
10 1 (0.95%) MCSE
10 1 (0.95%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (7.62%) Cyber Essentials
2 5 (4.76%) ISO/IEC 27001
3 3 (2.86%) COBIT
3 3 (2.86%) ISO 14001
3 3 (2.86%) ISO 9001
3 3 (2.86%) SLA
4 1 (0.95%) QA
System Software
1 45 (42.86%) Active Directory
2 7 (6.67%) VMware ESXi
2 7 (6.67%) VMware Infrastructure
3 5 (4.76%) Docker
3 5 (4.76%) Hyper-V
3 5 (4.76%) XenDesktop
4 3 (2.86%) XenApp
Systems Management
1 15 (14.29%) SCCM
2 11 (10.48%) Microsoft Intune
3 7 (6.67%) vCenter Server
4 6 (5.71%) Nagios
5 5 (4.76%) Ansible
5 5 (4.76%) EMC NetWorker
5 5 (4.76%) Kubernetes
6 3 (2.86%) OpenView
7 2 (1.90%) CASB
7 2 (1.90%) WSUS
Vendors
1 56 (53.33%) Microsoft
2 20 (19.05%) ServiceNow
3 15 (14.29%) Salesforce
4 12 (11.43%) Veeam
5 7 (6.67%) Meraki
5 7 (6.67%) VMware
6 6 (5.71%) SolarWinds
7 5 (4.76%) Aruba
7 5 (4.76%) Citrix
7 5 (4.76%) EMC
7 5 (4.76%) Red Hat
8 4 (3.81%) BMC
8 4 (3.81%) Remedy
9 3 (2.86%) Apple
9 3 (2.86%) HP
9 3 (2.86%) Oracle
9 3 (2.86%) Sun
10 2 (1.90%) Cisco
10 2 (1.90%) SAP
10 2 (1.90%) Sophos