ITSM Jobs in London

IT Service Management (ITSM)
England > London

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 173 229 390
Rank change year-on-year +56 +161 -33
Permanent jobs citing ITSM 442 517 757
As % of all permanent jobs advertised in London 1.83% 1.62% 1.03%
As % of the Processes & Methodologies category 2.03% 1.70% 1.06%
Number of salaries quoted 361 424 517
10th Percentile £31,250 £35,000 £27,000
25th Percentile £41,500 £42,500 £35,750
Median annual salary (50th Percentile) £65,000 £62,250 £55,000
Median % change year-on-year +4.42% +13.18% -12.00%
75th Percentile £80,000 £86,875 £73,750
90th Percentile £95,000 £93,750 £87,500
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 21,759 30,392 71,105
As % of all permanent jobs advertised in London 90.06% 95.23% 97.13%
Number of salaries quoted 15,918 22,244 34,287
10th Percentile £37,500 £42,500 £42,500
25th Percentile £51,250 £55,000 £53,750
Median annual salary (50th Percentile) £70,000 £75,000 £70,000
Median % change year-on-year -6.67% +7.14% -
75th Percentile £95,000 £95,000 £92,250
90th Percentile £115,000 £116,250 £110,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

3-month moving average salary quoted in jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

Salary distribution for jobs citing ITSM in London over the 6 months to 1 June 2024.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +62 103 £65,000 +44.44% 5
South London -1 16 £43,000 -4.44% 3
West London -9 9 £65,000 +91.18% 6
East London +22 1 £33,500 -63.13%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (9.50%) Microsoft Exchange
2 37 (8.37%) SharePoint
3 6 (1.36%) IBM Notes
4 3 (0.68%) Skype for Business
5 2 (0.45%) CMS
5 2 (0.45%) SAS
6 1 (0.23%) SharePoint Server
Applications
1 74 (16.74%) Microsoft Office
2 15 (3.39%) Microsoft Excel
3 7 (1.58%) Microsoft PowerPoint
Business Applications
1 39 (8.82%) Remedy ITSM
2 10 (2.26%) Elite 3E
3 8 (1.81%) Dynamics CRM
4 6 (1.36%) PlanetPress Connect
5 4 (0.90%) Sparx Enterprise Architect
6 3 (0.68%) Carpe Diem
7 2 (0.45%) Oracle EBS
8 1 (0.23%) HFM
8 1 (0.23%) SAP ERP
Cloud Services
1 101 (22.85%) Microsoft 365
2 89 (20.14%) Azure
3 35 (7.92%) Entra ID
4 27 (6.11%) SaaS
5 14 (3.17%) PaaS
6 13 (2.94%) OneDrive
7 12 (2.71%) AWS
7 12 (2.71%) IaaS
7 12 (2.71%) Power Platform
8 11 (2.49%) Mimecast
9 10 (2.26%) Azure Monitor
10 9 (2.04%) Azure Storage
11 6 (1.36%) Azure DevOps
12 5 (1.13%) GCP
13 4 (0.90%) Power Automate
13 4 (0.90%) WhatsApp
14 3 (0.68%) Cloud Computing
14 3 (0.68%) Google Workspace
14 3 (0.68%) Serverless
15 1 (0.23%) Google App Engine
Communications & Networking
1 28 (6.33%) TCP/IP
2 25 (5.66%) DNS
3 24 (5.43%) DHCP
4 21 (4.75%) Firewall
5 19 (4.30%) VPN
6 12 (2.71%) Wi-Fi
7 10 (2.26%) Skype
8 7 (1.58%) LAN
9 6 (1.36%) SSL
9 6 (1.36%) WAN
10 5 (1.13%) Network Security
10 5 (1.13%) Remote Desktop
10 5 (1.13%) VoIP
11 4 (0.90%) SAN
12 3 (0.68%) Cisco Firepower
12 3 (0.68%) SMTP
12 3 (0.68%) SSH
13 2 (0.45%) BGP
13 2 (0.45%) WebEx
13 2 (0.45%) Wireless
Database & Business Intelligence
1 20 (4.52%) SQL Server
2 9 (2.04%) Data Warehouse
2 9 (2.04%) Power BI
3 8 (1.81%) MySQL
4 5 (1.13%) Relational Database
5 4 (0.90%) SQL Server Integration Services
5 4 (0.90%) SQL Server Reporting Services
6 3 (0.68%) Azure SQL Database
7 2 (0.45%) BusinessObjects
7 2 (0.45%) Delta Lake
7 2 (0.45%) MongoDB
7 2 (0.45%) Oracle Database
8 1 (0.23%) Data Lake
8 1 (0.23%) Enterprise Data Warehouse
8 1 (0.23%) Essbase
8 1 (0.23%) Metadata
8 1 (0.23%) OLAP
8 1 (0.23%) Oracle BI EE
8 1 (0.23%) Oracle ODI
8 1 (0.23%) Tableau
Development Applications
1 30 (6.79%) JIRA
2 6 (1.36%) SQL Server Management Studio (SSMS)
3 2 (0.45%) Git
3 2 (0.45%) PowerBuilder
General
1 137 (31.00%) Social Skills
2 112 (25.34%) Finance
3 66 (14.93%) Analytical Skills
4 56 (12.67%) Banking
5 42 (9.50%) Legal
6 38 (8.60%) Law
7 23 (5.20%) Inclusion and Diversity
8 12 (2.71%) Public Sector
9 10 (2.26%) Financial Institution
9 10 (2.26%) Presentation Skills
10 8 (1.81%) Investment Banking
11 7 (1.58%) Retail
12 5 (1.13%) Organisational Skills
13 4 (0.90%) Private Banking
14 3 (0.68%) Front Office
14 3 (0.68%) Telecoms
15 2 (0.45%) Advertising
15 2 (0.45%) Back Office
15 2 (0.45%) Local Government
15 2 (0.45%) Publishing
Job Titles
1 105 (23.76%) Analyst
2 57 (12.90%) Service Manager
3 54 (12.22%) IT Support
4 50 (11.31%) Support Analyst
5 46 (10.41%) IT Manager
6 38 (8.60%) Architect
6 38 (8.60%) Service Analyst
7 33 (7.47%) Service Desk Analyst
8 31 (7.01%) Lead
9 28 (6.33%) Senior
10 27 (6.11%) IT Analyst
11 25 (5.66%) ServiceNow Architect
12 24 (5.43%) IT Services Manager
13 22 (4.98%) Support Engineer
14 21 (4.75%) Delivery Manager
14 21 (4.75%) Developer
14 21 (4.75%) Service Delivery Manager
15 19 (4.30%) Consultant
15 19 (4.30%) ServiceNow Developer
16 18 (4.07%) Applications Support
Libraries, Frameworks & Software Standards
1 26 (5.88%) HTML
2 25 (5.66%) Web Services
3 22 (4.98%) XML
4 21 (4.75%) CSS
5 20 (4.52%) AngularJS
6 18 (4.07%) JSON
7 16 (3.62%) LDAP
8 15 (3.39%) SOAP
9 14 (3.17%) Twitter Bootstrap
10 11 (2.49%) REST
11 5 (1.13%) 802.1X
12 4 (0.90%) Ajax
13 2 (0.45%) .NET
13 2 (0.45%) FIX Protocol
13 2 (0.45%) Middleware
13 2 (0.45%) PySpark
14 1 (0.23%) .NET Framework
14 1 (0.23%) ActiveMQ
14 1 (0.23%) ARM Templates
14 1 (0.23%) Lightning Web Components
Miscellaneous
1 46 (10.41%) CMDB
2 28 (6.33%) Management Information System
3 23 (5.20%) Replication
4 14 (3.17%) Data Centre
4 14 (3.17%) Enterprise Software
5 13 (2.94%) Product Ownership
6 11 (2.49%) Linux Command Line
7 10 (2.26%) Onboarding
7 10 (2.26%) Video Conferencing
8 9 (2.04%) Hedge funds
8 9 (2.04%) Legacy Systems
8 9 (2.04%) Public Cloud
9 7 (1.58%) iPhone
10 6 (1.36%) AS400
10 6 (1.36%) Culture of Ownership
10 6 (1.36%) Smartphone
11 5 (1.13%) Self-Motivation
12 4 (0.90%) Analytical Mindset
12 4 (0.90%) Driving Licence
12 4 (0.90%) Reinsurance
Operating Systems
1 141 (31.90%) Windows
2 60 (13.57%) Windows 10
3 32 (7.24%) Windows Server
4 18 (4.07%) Linux
5 17 (3.85%) Windows Server 2008
6 15 (3.39%) Android
6 15 (3.39%) Apple iOS
7 14 (3.17%) Mac OS
8 7 (1.58%) Mac OS X
9 5 (1.13%) Windows 7
10 4 (0.90%) Red Hat Enterprise Linux
11 3 (0.68%) Unix
12 2 (0.45%) Windows Vista
13 1 (0.23%) AIX
13 1 (0.23%) VMS
13 1 (0.23%) Windows Server 2012
13 1 (0.23%) Windows Server 2016
Processes & Methodologies
1 256 (57.92%) Service Management
2 236 (53.39%) ITIL
3 105 (23.76%) Service Delivery
4 76 (17.19%) Customer Service
5 71 (16.06%) Problem-Solving
6 64 (14.48%) Change Management
7 55 (12.44%) Incident Management
8 42 (9.50%) Problem Management
9 38 (8.60%) Agile
10 37 (8.37%) Service Catalogue
11 36 (8.14%) IT Asset Management
12 35 (7.92%) Continuous Improvement
12 35 (7.92%) Cybersecurity
13 34 (7.69%) Project Management
13 34 (7.69%) Stakeholder Management
14 33 (7.47%) Roadmaps
15 29 (6.56%) Mentoring
16 27 (6.11%) Asset Management
16 27 (6.11%) DevOps
16 27 (6.11%) Process Improvement
Programming Languages
1 34 (7.69%) JavaScript
2 33 (7.47%) PowerShell
3 17 (3.85%) SQL
4 15 (3.39%) Python
5 12 (2.71%) Bash
6 10 (2.26%) RPG
7 6 (1.36%) T-SQL
8 5 (1.13%) Perl
9 2 (0.45%) Go
9 2 (0.45%) Java
9 2 (0.45%) PL/SQL
9 2 (0.45%) R
10 1 (0.23%) C#
Qualifications
1 62 (14.03%) Degree
2 38 (8.60%) ITIL Certification
3 35 (7.92%) Security Cleared
4 26 (5.88%) Microsoft Certification
4 26 (5.88%) SC Cleared
5 16 (3.62%) Computer Science Degree
6 13 (2.94%) CREST Certified
6 13 (2.94%) MCSA
7 12 (2.71%) Azure Certification
8 10 (2.26%) A+ Certification
8 10 (2.26%) ITIL Foundation Certificate
9 6 (1.36%) MCDST
10 5 (1.13%) Cisco Certification
10 5 (1.13%) PRINCE2 Certification
11 4 (0.90%) Master's Degree
11 4 (0.90%) PMI Certification
11 4 (0.90%) PMP
12 3 (0.68%) CCNP
12 3 (0.68%) Network+ Certification
13 2 (0.45%) CCNA
Quality Assurance & Compliance
1 44 (9.95%) SLA
2 11 (2.49%) ISO/IEC 27001
3 5 (1.13%) COBIT
3 5 (1.13%) Data Quality
3 5 (1.13%) PMO
4 3 (0.68%) Accessibility
4 3 (0.68%) GDPR
5 2 (0.45%) Cyber Essentials
5 2 (0.45%) Cyber Essentials PLUS
5 2 (0.45%) ISO 31000
5 2 (0.45%) ITGC
5 2 (0.45%) PCI DSS
5 2 (0.45%) QA
5 2 (0.45%) Sarbanes-Oxley
5 2 (0.45%) SOX 404
6 1 (0.23%) NCSC
6 1 (0.23%) NIST
6 1 (0.23%) PMBOK
System Software
1 121 (27.38%) Active Directory
2 32 (7.24%) VMware Infrastructure
3 13 (2.94%) VMware ESXi
4 10 (2.26%) Firmware
5 9 (2.04%) Virtual Desktop
6 3 (0.68%) Hyper-V
7 2 (0.45%) Docker
7 2 (0.45%) Oracle RAC
7 2 (0.45%) Virtual Machines
8 1 (0.23%) Virtual Servers
8 1 (0.23%) vSphere
8 1 (0.23%) XenApp
Systems Management
1 44 (9.95%) Microsoft Intune
2 29 (6.56%) SCCM
3 14 (3.17%) Single Sign-On
4 10 (2.26%) SCOM
5 7 (1.58%) Jamf Pro
6 5 (1.13%) vCenter Server
7 4 (0.90%) HP UCMDB
8 3 (0.68%) AirWatch
8 3 (0.68%) Kubernetes
8 3 (0.68%) Nessus
8 3 (0.68%) OpenView
9 2 (0.45%) Data Guard
9 2 (0.45%) ITRS Geneos
9 2 (0.45%) Terraform
9 2 (0.45%) WSUS
10 1 (0.23%) Ansible
10 1 (0.23%) McAfee ePO
10 1 (0.23%) NetBackup
10 1 (0.23%) Symantec Enterprise Vault
10 1 (0.23%) WMI
Vendors
1 149 (33.71%) Microsoft
2 104 (23.53%) ServiceNow
3 45 (10.18%) VMware
4 39 (8.82%) Remedy
5 37 (8.37%) BMC
6 34 (7.69%) Cisco
7 26 (5.88%) HP
8 19 (4.30%) Oracle
9 17 (3.85%) Apple
9 17 (3.85%) IBM
10 16 (3.62%) Bloomberg
11 14 (3.17%) iManage
12 13 (2.94%) FactSet
12 13 (2.94%) MobileIron
12 13 (2.94%) Refinitiv
12 13 (2.94%) Veeam
13 12 (2.71%) Dell
14 10 (2.26%) NetApp
15 8 (1.81%) Citrix
16 6 (1.36%) SAP