Service Delivery Jobs in England

Service Delivery
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 97 144 152
Rank change year-on-year +47 +8 -6
Permanent jobs citing Service Delivery 2,349 2,138 3,931
As % of all permanent jobs advertised in England 2.58% 2.54% 2.78%
As % of the Processes & Methodologies category 3.09% 2.66% 2.90%
Number of salaries quoted 1,632 1,450 2,677
10th Percentile £26,750 £26,500 £28,500
25th Percentile £35,688 £35,000 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,500
Median % change year-on-year -4.76% +3.96% +1.00%
75th Percentile £65,000 £70,000 £65,000
90th Percentile £78,750 £90,000 £80,000
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 76,066 80,344 135,543
As % of all permanent jobs advertised in England 83.60% 95.49% 95.97%
Number of salaries quoted 55,107 48,707 73,448
10th Percentile £29,000 £34,324 £33,294
25th Percentile £40,000 £46,000 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £93,250 £102,500 £97,500
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 1 June 2024.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +52 578 £60,000 -7.69% 254
North of England +45 489 £42,500 -14.78% 150
South East +9 488 £46,500 +2.65% 150
Midlands +31 337 £47,450 -10.08% 109
South West +18 315 £50,000 +3.09% 78
North West +37 253 £50,000 +5.26% 87
West Midlands +20 226 £50,000 -7.61% 65
Yorkshire +34 161 £42,500 -24.11% 48
East of England -2 152 £38,000 -2.56% 93
East Midlands +21 107 £37,500 -28.57% 44
North East +35 78 £24,960 -30.67% 19
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 139 (5.92%) SharePoint
2 108 (4.60%) Microsoft Exchange
3 26 (1.11%) Confluence
4 23 (0.98%) CMS
5 20 (0.85%) Apache
6 19 (0.81%) Jupyter
6 19 (0.81%) nginx
7 16 (0.68%) Apache Spark
8 8 (0.34%) IIS
9 7 (0.30%) Exchange Server 2013
10 6 (0.26%) Appian
10 6 (0.26%) Exchange Server 2000
10 6 (0.26%) Exchange Server 2010
11 5 (0.21%) SharePoint 2010
11 5 (0.21%) SharePoint 2013
12 4 (0.17%) SAS
12 4 (0.17%) Umbraco
13 3 (0.13%) Documentum
13 3 (0.13%) Skype for Business
14 1 (0.043%) Tomcat
Applications
1 146 (6.22%) Microsoft Office
2 136 (5.79%) Microsoft Excel
3 58 (2.47%) Microsoft PowerPoint
4 17 (0.72%) Microsoft Project
5 8 (0.34%) MS Visio
6 6 (0.26%) Chatbot
7 4 (0.17%) Spreadsheet
8 2 (0.085%) AutoCAD
8 2 (0.085%) SOLIDWORKS
8 2 (0.085%) Trello
9 1 (0.043%) Adobe Creative Suite
9 1 (0.043%) Adobe Illustrator
9 1 (0.043%) InDesign
9 1 (0.043%) Photoshop
9 1 (0.043%) Solid Edge
Business Applications
1 24 (1.02%) Dynamics CRM
2 8 (0.34%) NEC Housing
3 7 (0.30%) SAP ERP
3 7 (0.30%) SAP HCM
4 6 (0.26%) Dynamics GP
5 5 (0.21%) Remedy ITSM
5 5 (0.21%) Workday HCM
6 4 (0.17%) Elite 3E
6 4 (0.17%) Magento
6 4 (0.17%) Oracle EBS
6 4 (0.17%) ResourceLink
6 4 (0.17%) SAP HR
7 3 (0.13%) Maximo
7 3 (0.13%) NetSuite
7 3 (0.13%) Salesforce CRM
7 3 (0.13%) Shopify
8 2 (0.085%) Primavera
8 2 (0.085%) SAP CX
8 2 (0.085%) SAP WM
9 1 (0.043%) iTrent
Cloud Services
1 425 (18.09%) Microsoft 365
2 377 (16.05%) Azure
3 169 (7.19%) SaaS
4 141 (6.00%) Power Platform
5 93 (3.96%) AWS
6 79 (3.36%) Entra ID
7 55 (2.34%) PowerApps
8 35 (1.49%) Azure DevOps
8 35 (1.49%) OneDrive
9 33 (1.40%) Dynamics 365
10 30 (1.28%) Amazon S3
10 30 (1.28%) Power Automate
11 23 (0.98%) Cloud Computing
11 23 (0.98%) IaaS
12 19 (0.81%) Amazon EC2
13 18 (0.77%) Azure Sentinel
14 16 (0.68%) MinIO
14 16 (0.68%) OpenShift
15 15 (0.64%) PaaS
16 10 (0.43%) SuccessFactors
Communications & Networking
1 177 (7.54%) Firewall
2 111 (4.73%) WAN
3 101 (4.30%) LAN
4 84 (3.58%) VPN
5 81 (3.45%) Wi-Fi
6 61 (2.60%) Network Security
7 59 (2.51%) DNS
8 55 (2.34%) Wireless
9 54 (2.30%) DHCP
10 40 (1.70%) Internet
11 38 (1.62%) TCP/IP
11 38 (1.62%) VoIP
12 31 (1.32%) SD-WAN
13 30 (1.28%) VLAN
14 25 (1.06%) SAN
15 22 (0.94%) Unified Communications
16 21 (0.89%) Remote Desktop
17 20 (0.85%) Intranet
18 17 (0.72%) WLAN
19 11 (0.47%) NAS
Database & Business Intelligence
1 89 (3.79%) Power BI
2 84 (3.58%) SQL Server
3 38 (1.62%) Relational Database
4 29 (1.23%) Big Data
5 24 (1.02%) Amazon RDS
6 16 (0.68%) Hadoop
6 16 (0.68%) Presto
7 15 (0.64%) Azure SQL Database
7 15 (0.64%) MySQL
8 13 (0.55%) Data Warehouse
8 13 (0.55%) SQL Server Reporting Services
9 12 (0.51%) RDBMS
10 10 (0.43%) GIS
11 9 (0.38%) DB2
12 7 (0.30%) SAP HANA
12 7 (0.30%) Tableau
13 6 (0.26%) NoSQL
14 5 (0.21%) CorVu
14 5 (0.21%) Crystal Reports
14 5 (0.21%) SQL Server Integration Services
Development Applications
1 54 (2.30%) JIRA
2 32 (1.36%) Jenkins
3 17 (0.72%) Atlassian Bamboo
4 14 (0.60%) Visual Studio
5 13 (0.55%) Robot Framework
6 11 (0.47%) Git
7 9 (0.38%) Team Foundation Server
8 4 (0.17%) Selenium
9 3 (0.13%) GitLab
10 2 (0.085%) Appium
10 2 (0.085%) Bitbucket
10 2 (0.085%) Cypress.io
10 2 (0.085%) JMeter
10 2 (0.085%) Postman
10 2 (0.085%) REST Assured
10 2 (0.085%) Serenity BDD
10 2 (0.085%) SpecFlow
11 1 (0.043%) MSI
11 1 (0.043%) Oracle Forms
11 1 (0.043%) Visual Studio Team System
General
1 898 (38.23%) Social Skills
2 533 (22.69%) Finance
3 243 (10.34%) Inclusion and Diversity
4 200 (8.51%) Analytical Skills
5 163 (6.94%) Law
5 163 (6.94%) Public Sector
6 147 (6.26%) Retail
7 140 (5.96%) Legal
8 90 (3.83%) Organisational Skills
9 83 (3.53%) Marketing
10 66 (2.81%) Telecoms
11 49 (2.09%) Influencing Skills
12 44 (1.87%) Presentation Skills
13 42 (1.79%) Aerospace
14 40 (1.70%) Banking
15 39 (1.66%) Manufacturing
16 35 (1.49%) Local Government
17 25 (1.06%) Documentation Skills
18 23 (0.98%) Fire and Rescue
19 20 (0.85%) Police
Job Titles
1 474 (20.18%) Service Manager
2 397 (16.90%) Delivery Manager
3 389 (16.56%) Service Delivery Manager
4 264 (11.24%) Lead
5 256 (10.90%) Analyst
6 249 (10.60%) Senior
7 235 (10.00%) IT Manager
8 149 (6.34%) Senior Manager
9 144 (6.13%) IT Support
10 123 (5.24%) Senior Delivery Manager
10 123 (5.24%) Senior Service Manager
11 118 (5.02%) Senior Service Delivery Manager
12 111 (4.73%) Consultant
13 97 (4.13%) IT Services Manager
14 95 (4.04%) Support Engineer
15 91 (3.87%) Developer
16 88 (3.75%) Infrastructure Engineer
17 80 (3.41%) IT Engineer
18 72 (3.07%) Team Leader
19 64 (2.72%) IT Analyst
Libraries, Frameworks & Software Standards
1 42 (1.79%) EDI
2 41 (1.75%) .NET
3 33 (1.40%) HTML
4 19 (0.81%) CSS
5 17 (0.72%) YAML
6 16 (0.68%) ActiveMQ
6 16 (0.68%) Apache NiFi
6 16 (0.68%) Elastic Stack
6 16 (0.68%) RabbitMQ
7 15 (0.64%) .NET Framework
7 15 (0.64%) XML
8 11 (0.47%) ASP.NET
9 10 (0.43%) .NET Core
10 9 (0.38%) Web Services
11 8 (0.34%) cXML
11 8 (0.34%) EDIFACT
12 7 (0.30%) AngularJS
13 6 (0.26%) Flash
13 6 (0.26%) Middleware
14 5 (0.21%) Entity Framework
Miscellaneous
1 124 (5.28%) Self-Motivation
2 114 (4.85%) Management Information System
3 91 (3.87%) Data Centre
4 90 (3.83%) Driving Licence
5 43 (1.83%) Onboarding
6 42 (1.79%) Product Ownership
7 32 (1.36%) Fat Client
7 32 (1.36%) Thin Client
8 28 (1.19%) Public Cloud
9 26 (1.11%) Hybrid Cloud
10 24 (1.02%) Enterprise Software
11 23 (0.98%) CMDB
11 23 (0.98%) Security Operations Centre
12 20 (0.85%) PMI
13 16 (0.68%) Linux Command Line
13 16 (0.68%) Low-Code
14 15 (0.64%) Analytical Mindset
14 15 (0.64%) Mainframe
14 15 (0.64%) NHS
14 15 (0.64%) Replication
Operating Systems
1 343 (14.60%) Windows
2 116 (4.94%) Windows Server
3 115 (4.90%) Windows 10
4 108 (4.60%) Linux
5 34 (1.45%) Apple iOS
6 31 (1.32%) Windows Server 2019
7 29 (1.23%) Android
8 26 (1.11%) Windows Server 2016
9 25 (1.06%) Windows Server 2012
10 22 (0.94%) Windows 7
11 16 (0.68%) Windows Server 2008
12 15 (0.64%) Mac OS
12 15 (0.64%) Unix
13 10 (0.43%) Mac OS X
14 8 (0.34%) Red Hat Enterprise Linux
15 6 (0.26%) Ubuntu
16 4 (0.17%) VMS
17 3 (0.13%) Windows 8
18 1 (0.043%) CentOS
18 1 (0.043%) OpenVMS
Processes & Methodologies
1 759 (32.31%) ITIL
2 461 (19.63%) Problem-Solving
3 433 (18.43%) Customer Service
4 419 (17.84%) Service Management
5 340 (14.47%) ITSM
6 327 (13.92%) Continuous Improvement
7 285 (12.13%) Agile
8 274 (11.66%) Project Management
9 270 (11.49%) Mentoring
10 255 (10.86%) Change Management
11 181 (7.71%) Stakeholder Management
12 171 (7.28%) Project Delivery
13 170 (7.24%) Cybersecurity
13 170 (7.24%) Incident Management
14 147 (6.26%) Roadmaps
15 146 (6.22%) Collaborative Working
16 144 (6.13%) Performance Management
17 141 (6.00%) Contract Negotiation
18 138 (5.87%) DevOps
19 131 (5.58%) Coaching
Programming Languages
1 114 (4.85%) SQL
2 80 (3.41%) PowerShell
3 61 (2.60%) Python
4 40 (1.70%) Bash
5 29 (1.23%) C#
5 29 (1.23%) Java
6 24 (1.02%) JavaScript
7 18 (0.77%) T-SQL
8 16 (0.68%) Shell Script
9 15 (0.64%) COBOL
10 9 (0.38%) ActionScript
11 8 (0.34%) ActionScript 2.0
12 5 (0.21%) VB
13 4 (0.17%) Kotlin
13 4 (0.17%) TypeScript
14 3 (0.13%) PHP
14 3 (0.13%) Scala
15 2 (0.085%) Data Analysis Expressions
15 2 (0.085%) Kusto Query Language
15 2 (0.085%) VBScript
Qualifications
1 320 (13.62%) Degree
2 231 (9.83%) Security Cleared
3 90 (3.83%) SC Cleared
4 82 (3.49%) ITIL Certification
5 56 (2.38%) Cisco Certification
6 51 (2.17%) DV Cleared
7 47 (2.00%) Computer Science Degree
8 46 (1.96%) Microsoft Certification
9 41 (1.75%) CCNA
9 41 (1.75%) PMI Certification
10 36 (1.53%) ITIL Foundation Certificate
11 34 (1.45%) CISSP
12 33 (1.40%) DBS Check
13 28 (1.19%) CTC Cleared
14 24 (1.02%) CCNP
15 23 (0.98%) PMP
16 21 (0.89%) AWS Certification
17 19 (0.81%) BPSS Clearance
18 18 (0.77%) Azure Certification
19 16 (0.68%) MCP
Quality Assurance & Compliance
1 358 (15.24%) SLA
2 72 (3.07%) GDPR
3 65 (2.77%) QA
4 48 (2.04%) Cyber Essentials
5 47 (2.00%) ISO/IEC 27001
6 40 (1.70%) Accessibility
7 34 (1.45%) PMO
8 32 (1.36%) Data Quality
9 12 (0.51%) PCI DSS
10 9 (0.38%) ISO 9001
10 9 (0.38%) NIST
11 7 (0.30%) Actionable Recommendations
11 7 (0.30%) Cyber Essentials PLUS
12 6 (0.26%) GRC
12 6 (0.26%) ISO/IEC 20000
13 5 (0.21%) COBIT
14 4 (0.17%) ISO 22301
14 4 (0.17%) NEBOSH
14 4 (0.17%) TickIT
15 3 (0.13%) ISO 14001
System Software
1 292 (12.43%) Active Directory
2 76 (3.24%) VMware Infrastructure
3 49 (2.09%) Hyper-V
4 30 (1.28%) vSphere
5 22 (0.94%) Virtual Desktop
6 21 (0.89%) Docker
7 16 (0.68%) Virtual Machines
8 13 (0.55%) Firmware
9 10 (0.43%) VMware ESXi
10 9 (0.38%) Virtual Servers
11 3 (0.13%) BitLocker
11 3 (0.13%) Microsoft Virtual Server
12 2 (0.085%) Embedded Firmware
12 2 (0.085%) Terminal Services
12 2 (0.085%) XenApp
13 1 (0.043%) DFS Replication
13 1 (0.043%) Veritas Cluster Server
13 1 (0.043%) XenDesktop
Systems Management
1 105 (4.47%) Microsoft Intune
2 91 (3.87%) SCCM
3 46 (1.96%) Kubernetes
4 31 (1.32%) Ansible
5 24 (1.02%) Terraform
6 23 (0.98%) WSUS
7 17 (0.72%) Grafana
8 16 (0.68%) HAProxy
8 16 (0.68%) Prometheus
9 9 (0.38%) Jamf Pro
10 7 (0.30%) Puppet
11 6 (0.26%) Microsoft Data Protection Manager
11 6 (0.26%) NetBackup
11 6 (0.26%) SCDPM
12 5 (0.21%) FortiGate
12 5 (0.21%) Nessus
12 5 (0.21%) vCenter Server
13 4 (0.17%) Active Directory Federation Services
13 4 (0.17%) Single Sign-On
13 4 (0.17%) SmoothWall
Vendors
1 753 (32.06%) Microsoft
2 238 (10.13%) ServiceNow
3 141 (6.00%) VMware
4 106 (4.51%) Dell
5 95 (4.04%) Cisco
6 49 (2.09%) Apple
6 49 (2.09%) SAP
7 48 (2.04%) Salesforce
8 47 (2.00%) Oracle
9 40 (1.70%) Citrix
10 38 (1.62%) Veeam
11 33 (1.40%) iManage
12 28 (1.19%) Meraki
13 25 (1.06%) Google
14 19 (0.81%) Adobe
14 19 (0.81%) Sophos
15 17 (0.72%) Palo Alto
16 16 (0.68%) Aderant
17 15 (0.64%) Unisys
18 14 (0.60%) HP