2nd Line Support Jobs in London

Second Line Support
England > London

The median Second Line Support salary in London is £35,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 383 375 585
Rank change year-on-year -8 +210 -70
Permanent jobs requiring a 2nd Line Support 118 257 362
As % of all permanent jobs advertised in London 0.49% 0.81% 0.49%
As % of the Job Titles category 0.52% 0.85% 0.51%
Number of salaries quoted 104 240 335
10th Percentile £30,000 £28,000 £27,500
25th Percentile £31,250 £30,000 £30,000
Median annual salary (50th Percentile) £35,000 £32,500 £34,000
Median % change year-on-year +7.69% -4.41% +3.03%
75th Percentile £40,000 £38,750 £38,125
90th Percentile £45,000 £42,575 £42,500
England median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% +7.14%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,824 30,324 70,462
% of permanent jobs with a recognized job title 94.47% 95.02% 96.25%
Number of salaries quoted 16,907 22,700 34,725
10th Percentile £37,500 £42,000 £41,250
25th Percentile £50,000 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support in London over the 6 months to 1 June 2024.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +34 38 £40,000 +21.21% 1
West London -5 11 £33,500 -10.67%
North London 0 4 £30,000 - 2
East London +15 3 £35,000 +11.11%
South London -29 1 £41,000 +26.15% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 1 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support in the job title.

1 84 (71.19%) Windows
2 77 (65.25%) Microsoft 365
3 69 (58.47%) Active Directory
4 63 (53.39%) Microsoft
5 42 (35.59%) Social Skills
6 41 (34.75%) Customer Service
7 39 (33.05%) Windows 10
8 38 (32.20%) Problem-Solving
9 33 (27.97%) Analytical Skills
10 30 (25.42%) Azure
10 30 (25.42%) Microsoft Exchange
10 30 (25.42%) Microsoft Office
11 25 (21.19%) VMware
12 23 (19.49%) Windows Server
13 22 (18.64%) Firewall
14 20 (16.95%) SharePoint
15 19 (16.10%) ITIL
15 19 (16.10%) SLA
16 18 (15.25%) Wi-Fi
17 17 (14.41%) Citrix
18 16 (13.56%) WAN
18 16 (13.56%) Microsoft Intune
19 15 (12.71%) VMware Infrastructure
19 15 (12.71%) LAN
19 15 (12.71%) Finance
20 14 (11.86%) SCCM
20 14 (11.86%) Cisco
20 14 (11.86%) Organisational Skills
21 12 (10.17%) Hyper-V
21 12 (10.17%) DNS

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (25.42%) Microsoft Exchange
2 20 (16.95%) SharePoint
3 7 (5.93%) SharePoint 2010
3 7 (5.93%) SharePoint 2013
4 2 (1.69%) Exchange Server 2007
4 2 (1.69%) Exchange Server 2010
4 2 (1.69%) Exchange Server 2013
5 1 (0.85%) IBM Domino
5 1 (0.85%) Skype for Business
Applications
1 30 (25.42%) Microsoft Office
2 1 (0.85%) Adobe Illustrator
2 1 (0.85%) InCopy
2 1 (0.85%) InDesign
2 1 (0.85%) Photoshop
Cloud Services
1 77 (65.25%) Microsoft 365
2 30 (25.42%) Azure
3 11 (9.32%) Entra ID
4 10 (8.47%) AWS
5 8 (6.78%) GCP
6 7 (5.93%) Dynamics 365
7 4 (3.39%) OneDrive
8 1 (0.85%) Google Workspace
8 1 (0.85%) Mimecast
Communications & Networking
1 22 (18.64%) Firewall
2 18 (15.25%) Wi-Fi
3 16 (13.56%) WAN
4 15 (12.71%) LAN
5 12 (10.17%) DNS
6 9 (7.63%) DHCP
6 9 (7.63%) Internet
7 6 (5.08%) Wireless
8 5 (4.24%) VPN
9 3 (2.54%) Remote Desktop
9 3 (2.54%) TCP/IP
9 3 (2.54%) Unified Communications
10 2 (1.69%) Cisco Firepower
11 1 (0.85%) Cisco IOS
11 1 (0.85%) Intranet
11 1 (0.85%) Skype
11 1 (0.85%) Telepresence
Database & Business Intelligence
1 6 (5.08%) SQL Server
2 1 (0.85%) Relational Database
General
1 42 (35.59%) Social Skills
2 33 (27.97%) Analytical Skills
3 15 (12.71%) Finance
4 14 (11.86%) Organisational Skills
5 11 (9.32%) Law
6 10 (8.47%) Legal
7 5 (4.24%) Banking
8 3 (2.54%) Inclusion and Diversity
9 2 (1.69%) Presentation Skills
9 2 (1.69%) Retail
10 1 (0.85%) Advertising
10 1 (0.85%) Automotive
10 1 (0.85%) Back Office
10 1 (0.85%) Games
10 1 (0.85%) Manufacturing
10 1 (0.85%) Pharmaceutical
10 1 (0.85%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.85%) EDI
Miscellaneous
1 12 (10.17%) EPoS
2 8 (6.78%) Self-Motivation
3 7 (5.93%) Driving Licence
3 7 (5.93%) Video Conferencing
4 5 (4.24%) iPhone
5 3 (2.54%) iPad
6 2 (1.69%) Onboarding
7 1 (0.85%) Fat Client
7 1 (0.85%) Foreign Exchange (FX)
7 1 (0.85%) Hedge funds
7 1 (0.85%) Linux Command Line
7 1 (0.85%) Management Information System
7 1 (0.85%) Renewable Energy
7 1 (0.85%) Thin Client
Operating Systems
1 84 (71.19%) Windows
2 39 (33.05%) Windows 10
3 23 (19.49%) Windows Server
4 8 (6.78%) Windows Server 2012
5 7 (5.93%) Android
5 7 (5.93%) Apple iOS
5 7 (5.93%) Windows Server 2019
6 6 (5.08%) Windows Server 2008
6 6 (5.08%) Windows Server 2016
7 5 (4.24%) Linux
8 4 (3.39%) Mac OS X
8 4 (3.39%) Red Hat Enterprise Linux
9 2 (1.69%) AIX
10 1 (0.85%) Mac OS
10 1 (0.85%) Windows 7
Processes & Methodologies
1 41 (34.75%) Customer Service
2 38 (32.20%) Problem-Solving
3 19 (16.10%) ITIL
4 10 (8.47%) ITSM
4 10 (8.47%) Mobile Device Management
4 10 (8.47%) Server Virtualisation
5 6 (5.08%) Asset Management
5 6 (5.08%) Disaster Recovery
5 6 (5.08%) User Experience
6 5 (4.24%) Change Control
6 5 (4.24%) Change Management
6 5 (4.24%) Service Delivery
7 4 (3.39%) Incident Management
7 4 (3.39%) Problem Management
7 4 (3.39%) Remote Monitoring and Management
7 4 (3.39%) Time Management
8 3 (2.54%) Customer Experience
8 3 (2.54%) Cybersecurity
8 3 (2.54%) Information Security
8 3 (2.54%) Mentoring
Programming Languages
1 10 (8.47%) SQL
2 5 (4.24%) PowerShell
3 1 (0.85%) Bash
3 1 (0.85%) C++
3 1 (0.85%) Python
Qualifications
1 10 (8.47%) MCSE
1 10 (8.47%) Microsoft Certification
2 9 (7.63%) Degree
3 8 (6.78%) MCITP
4 6 (5.08%) Security Cleared
5 3 (2.54%) CCNA
5 3 (2.54%) Cisco Certification
6 2 (1.69%) A+ Certification
6 2 (1.69%) CISSP
6 2 (1.69%) ITIL Certification
6 2 (1.69%) Network+ Certification
7 1 (0.85%) Computer Science Degree
7 1 (0.85%) ITIL Foundation Certificate
7 1 (0.85%) Master's Degree
7 1 (0.85%) MBA
7 1 (0.85%) MCP
7 1 (0.85%) MCTS
7 1 (0.85%) SC Cleared
Quality Assurance & Compliance
1 19 (16.10%) SLA
2 3 (2.54%) QA
3 1 (0.85%) GDPR
System Software
1 69 (58.47%) Active Directory
2 15 (12.71%) VMware Infrastructure
3 12 (10.17%) Hyper-V
4 9 (7.63%) XenApp
4 9 (7.63%) XenDesktop
5 3 (2.54%) Terminal Services
5 3 (2.54%) Virtual Servers
6 1 (0.85%) Firmware
6 1 (0.85%) Virtual Desktop
6 1 (0.85%) VMware ESXi
6 1 (0.85%) VMware NSX
6 1 (0.85%) VMware Workstation
Systems Management
1 16 (13.56%) Microsoft Intune
2 14 (11.86%) SCCM
3 5 (4.24%) Jamf Pro
4 3 (2.54%) NetBackup
5 2 (1.69%) McAfee ePO
5 2 (1.69%) Nessus
5 2 (1.69%) WSUS
6 1 (0.85%) Backup Exec
6 1 (0.85%) Single Sign-On
6 1 (0.85%) vCenter Server
Vendors
1 63 (53.39%) Microsoft
2 25 (21.19%) VMware
3 17 (14.41%) Citrix
4 14 (11.86%) Cisco
5 11 (9.32%) Google
6 10 (8.47%) Dell
6 10 (8.47%) HP
6 10 (8.47%) Symantec
7 7 (5.93%) ServiceNow
8 6 (5.08%) Bloomberg
8 6 (5.08%) Veritas
9 4 (3.39%) Red Hat
9 4 (3.39%) Reuters
10 3 (2.54%) Aderant
10 3 (2.54%) arcserve
10 3 (2.54%) Avaya
10 3 (2.54%) ConnectWise
11 2 (1.69%) Bomgar
11 2 (1.69%) F5
11 2 (1.69%) iManage