Service Management Jobs in England

Service Management
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 142 125 203
Rank change year-on-year -17 +78 -6
Permanent jobs citing Service Management 1,844 2,344 2,913
As % of all permanent jobs advertised in England 1.93% 2.86% 2.02%
As % of the Processes & Methodologies category 2.34% 2.99% 2.10%
Number of salaries quoted 1,323 1,464 1,927
10th Percentile £26,500 £29,575 £26,750
25th Percentile £35,000 £36,250 £38,675
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% -
75th Percentile £67,500 £71,250 £65,000
90th Percentile £87,500 £88,750 £85,000
UK median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -

All Process and Methodology Skills
England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 78,968 78,333 138,622
As % of all permanent jobs advertised in England 82.62% 95.44% 95.96%
Number of salaries quoted 56,258 48,146 73,664
10th Percentile £29,383 £34,308 £33,349
25th Percentile £40,000 £45,775 £44,178
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £102,500 £97,500
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 12 June 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -24 525 £65,000 - 107
North of England -11 417 £44,274 -6.79% 74
South East -25 341 £51,000 -2.86% 62
Midlands -31 271 £36,000 -29.69% 59
North West +8 214 £45,000 -8.05% 40
South West -11 191 £46,958 +4.00% 51
West Midlands -31 167 £50,000 -9.09% 34
Yorkshire -9 144 £42,500 -15.00% 27
East Midlands -12 102 £28,500 -24.00% 25
East of England -17 91 £37,500 -11.24% 23
North East -15 59 £42,453 +21.30% 10
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 118 (6.40%) Microsoft Exchange
2 90 (4.88%) SharePoint
3 38 (2.06%) Confluence
4 20 (1.08%) WebLogic
5 18 (0.98%) CMS
6 14 (0.76%) SAS
7 6 (0.33%) IBM Notes
7 6 (0.33%) IIS
8 5 (0.27%) Moodle
8 5 (0.27%) SharePoint 2010
8 5 (0.27%) SharePoint 2013
9 4 (0.22%) ArcGIS
9 4 (0.22%) Exchange Server 2010
9 4 (0.22%) WordPress
10 3 (0.16%) Apache
10 3 (0.16%) Skype for Business
11 2 (0.11%) Apache Spark
12 1 (0.054%) Blackberry Enterprise Server
Applications
1 169 (9.16%) Microsoft Office
2 101 (5.48%) Microsoft Excel
3 35 (1.90%) Microsoft PowerPoint
4 28 (1.52%) MS Visio
5 15 (0.81%) Microsoft Project
6 5 (0.27%) Trello
7 3 (0.16%) Chatbot
8 1 (0.054%) 1Password
8 1 (0.054%) Spreadsheet
Business Applications
1 54 (2.93%) Remedy ITSM
2 26 (1.41%) Dynamics CRM
3 11 (0.60%) Elite 3E
3 11 (0.60%) NEC Housing
4 6 (0.33%) SAP ERP
5 5 (0.27%) Maximo
5 5 (0.27%) PlanetPress Connect
6 4 (0.22%) SAP IS-U
7 3 (0.16%) NetSuite
7 3 (0.16%) Oracle EBS
8 2 (0.11%) Shopify
9 1 (0.054%) Carpe Diem
9 1 (0.054%) Dynamics GP
9 1 (0.054%) Dynamics NAV
9 1 (0.054%) Eikon
9 1 (0.054%) Primavera
9 1 (0.054%) SAP S/4HANA
Cloud Services
1 382 (20.72%) Microsoft 365
2 345 (18.71%) Azure
3 124 (6.72%) Entra ID
4 114 (6.18%) AWS
5 100 (5.42%) Power Platform
6 64 (3.47%) SaaS
7 45 (2.44%) Dynamics 365
8 34 (1.84%) OneDrive
9 31 (1.68%) IaaS
10 30 (1.63%) Azure Monitor
10 30 (1.63%) Azure Storage
11 28 (1.52%) PowerApps
12 27 (1.46%) PaaS
13 24 (1.30%) Azure DevOps
13 24 (1.30%) Power Automate
14 22 (1.19%) Google Sheets
15 17 (0.92%) Azure Data Factory
15 17 (0.92%) Cloud Computing
16 16 (0.87%) Azure Logic Apps
16 16 (0.87%) WhatsApp
Communications & Networking
1 155 (8.41%) Firewall
2 96 (5.21%) DNS
3 91 (4.93%) VPN
4 76 (4.12%) DHCP
5 74 (4.01%) LAN
6 70 (3.80%) WAN
7 50 (2.71%) TCP/IP
8 46 (2.49%) Wireless
9 41 (2.22%) Wi-Fi
10 29 (1.57%) WLAN
11 27 (1.46%) SAN
12 24 (1.30%) VoIP
13 22 (1.19%) Network Security
14 16 (0.87%) Remote Desktop
14 16 (0.87%) SD-WAN
15 15 (0.81%) Intrusion Detection
16 14 (0.76%) Internet
17 11 (0.60%) MPLS
17 11 (0.60%) SSL
18 10 (0.54%) VLAN
Database & Business Intelligence
1 77 (4.18%) Power BI
2 48 (2.60%) SQL Server
3 29 (1.57%) MySQL
4 20 (1.08%) Elasticsearch
5 18 (0.98%) GIS
5 18 (0.98%) Relational Database
6 15 (0.81%) Azure SQL Database
7 13 (0.70%) Amazon RDS
8 12 (0.65%) Data Warehouse
9 10 (0.54%) Geospatial Data
10 8 (0.43%) Oracle Database
11 6 (0.33%) RDBMS
12 5 (0.27%) SQL Server Integration Services
12 5 (0.27%) SQL Server Reporting Services
13 4 (0.22%) BusinessObjects
14 3 (0.16%) Tableau
15 2 (0.11%) Big Data
15 2 (0.11%) Hadoop
15 2 (0.11%) Oracle Database 12c
15 2 (0.11%) SAP HANA
Development Applications
1 97 (5.26%) JIRA
2 37 (2.01%) GitLab
3 21 (1.14%) Artifactory
4 10 (0.54%) MSI
5 8 (0.43%) AdminStudio
5 8 (0.43%) InstallShield
6 7 (0.38%) Git
7 5 (0.27%) Jenkins
7 5 (0.27%) SQL Server Management Studio (SSMS)
8 3 (0.16%) IBM UrbanCode
9 2 (0.11%) Octopus Deploy
9 2 (0.11%) Postman
9 2 (0.11%) PowerBuilder
9 2 (0.11%) TeamCity
10 1 (0.054%) Bitbucket
10 1 (0.054%) Selenium
General
1 751 (40.73%) Social Skills
2 480 (26.03%) Finance
3 303 (16.43%) Analytical Skills
4 163 (8.84%) Inclusion and Diversity
5 161 (8.73%) Public Sector
6 112 (6.07%) Presentation Skills
7 103 (5.59%) Law
8 86 (4.66%) Retail
9 81 (4.39%) Banking
9 81 (4.39%) Billing
10 65 (3.52%) Legal
11 61 (3.31%) Organisational Skills
12 47 (2.55%) Local Government
12 47 (2.55%) Telecoms
13 39 (2.11%) Police
14 36 (1.95%) Influencing Skills
15 35 (1.90%) Back Office
16 28 (1.52%) Manufacturing
17 21 (1.14%) Pharmaceutical
18 16 (0.87%) French Language
Job Titles
1 267 (14.48%) Analyst
2 240 (13.02%) Service Manager
3 180 (9.76%) Senior
4 169 (9.16%) Lead
5 167 (9.06%) IT Manager
6 139 (7.54%) IT Support
7 112 (6.07%) Architect
8 104 (5.64%) Support Analyst
9 100 (5.42%) Infrastructure Engineer
10 99 (5.37%) Delivery Manager
11 96 (5.21%) Service Delivery Manager
12 90 (4.88%) Team Leader
13 88 (4.77%) IT Services Manager
14 82 (4.45%) Support Engineer
15 73 (3.96%) IT Analyst
16 67 (3.63%) Service Analyst
17 62 (3.36%) Applications Support
18 59 (3.20%) Developer
19 54 (2.93%) Senior Manager
19 54 (2.93%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 42 (2.28%) Web Services
2 41 (2.22%) HTML
3 36 (1.95%) CSS
4 23 (1.25%) AngularJS
5 22 (1.19%) XML
6 21 (1.14%) Twitter Bootstrap
7 20 (1.08%) ARM Templates
7 20 (1.08%) J2EE
7 20 (1.08%) Java EE
7 20 (1.08%) Spring
8 17 (0.92%) SOAP
9 14 (0.76%) .NET
9 14 (0.76%) EDI
10 12 (0.65%) JSON
11 10 (0.54%) Ajax
11 10 (0.54%) REST
12 8 (0.43%) LDAP
13 5 (0.27%) NETCONF
14 4 (0.22%) ADO
14 4 (0.22%) FIX Protocol
Miscellaneous
1 151 (8.19%) Management Information System
2 102 (5.53%) Self-Motivation
3 73 (3.96%) Data Centre
4 68 (3.69%) CMDB
5 63 (3.42%) Driving Licence
6 45 (2.44%) Product Ownership
7 43 (2.33%) Public Cloud
8 40 (2.17%) NHS
9 36 (1.95%) Onboarding
10 31 (1.68%) Housing Association
11 28 (1.52%) Reinsurance
12 27 (1.46%) Enterprise Software
13 26 (1.41%) Hybrid Cloud
14 22 (1.19%) Legacy Systems
14 22 (1.19%) PKI
14 22 (1.19%) Replication
15 16 (0.87%) Operational Technology
16 15 (0.81%) Cloud Native
17 14 (0.76%) Clustering
18 13 (0.70%) PMI
Operating Systems
1 454 (24.62%) Windows
2 156 (8.46%) Windows Server
3 137 (7.43%) Windows 10
4 107 (5.80%) Linux
5 60 (3.25%) Windows Server 2019
6 51 (2.77%) Windows Server 2016
7 44 (2.39%) Apple iOS
8 37 (2.01%) Android
9 36 (1.95%) Mac OS
10 33 (1.79%) Windows 7
11 32 (1.74%) Unix
12 23 (1.25%) Windows Server 2012
13 12 (0.65%) CentOS
14 11 (0.60%) Windows NT
15 10 (0.54%) Windows Server 2008
16 6 (0.33%) Mac OS X
16 6 (0.33%) Windows Server 2003
17 5 (0.27%) Red Hat Enterprise Linux
18 4 (0.22%) Rocky
19 3 (0.16%) Amazon Linux
Processes & Methodologies
1 1,015 (55.04%) ITIL
2 781 (42.35%) ITSM
3 487 (26.41%) Problem-Solving
4 422 (22.89%) Service Delivery
5 400 (21.69%) Customer Service
6 308 (16.70%) Change Management
7 278 (15.08%) Incident Management
8 241 (13.07%) Continuous Improvement
9 233 (12.64%) Problem Management
10 221 (11.98%) Coaching
11 192 (10.41%) Mentoring
12 181 (9.82%) Project Management
13 173 (9.38%) Stakeholder Management
14 163 (8.84%) Agile
15 140 (7.59%) Cybersecurity
16 139 (7.54%) Infrastructure Engineering
17 128 (6.94%) DevOps
18 113 (6.13%) Configuration Management
19 110 (5.97%) Roadmaps
20 108 (5.86%) Business Development
Programming Languages
1 128 (6.94%) SQL
2 87 (4.72%) PowerShell
3 62 (3.36%) C#
4 60 (3.25%) JavaScript
5 45 (2.44%) Java
6 31 (1.68%) Python
7 27 (1.46%) VB
8 23 (1.25%) Bash
9 21 (1.14%) Shell Script
10 19 (1.03%) Bicep
10 19 (1.03%) VBScript
11 10 (0.54%) RPG
11 10 (0.54%) Swift
12 6 (0.33%) T-SQL
13 5 (0.27%) Perl
14 4 (0.22%) ABAP
14 4 (0.22%) C
14 4 (0.22%) PL/SQL
15 3 (0.16%) Groovy
16 2 (0.11%) R
Qualifications
1 319 (17.30%) Degree
2 292 (15.84%) Security Cleared
3 225 (12.20%) SC Cleared
4 89 (4.83%) ITIL Certification
5 81 (4.39%) DV Cleared
6 73 (3.96%) ACCA
7 68 (3.69%) Microsoft Certification
8 64 (3.47%) ITIL Foundation Certificate
9 35 (1.90%) A+ Certification
10 34 (1.84%) DBS Check
11 30 (1.63%) PMI Certification
12 26 (1.41%) Cisco Certification
12 26 (1.41%) Computer Science Degree
13 24 (1.30%) Azure Certification
13 24 (1.30%) CCNA
14 23 (1.25%) CISSP
15 21 (1.14%) PMP
16 20 (1.08%) AWS Certification
16 20 (1.08%) CISM
17 19 (1.03%) Master's Degree
Quality Assurance & Compliance
1 239 (12.96%) SLA
2 73 (3.96%) GAAP
3 72 (3.90%) IFRS
4 48 (2.60%) ISO/IEC 27001
5 43 (2.33%) GDPR
6 39 (2.11%) QA
7 28 (1.52%) Cyber Essentials
8 26 (1.41%) Sarbanes-Oxley
9 24 (1.30%) Accessibility
9 24 (1.30%) COBIT
10 19 (1.03%) Data Quality
10 19 (1.03%) NIST
11 17 (0.92%) ISO/IEC 20000
12 11 (0.60%) HIPAA
12 11 (0.60%) PCI DSS
13 6 (0.33%) ISO 9001
13 6 (0.33%) PMO
14 4 (0.22%) ISO 14001
14 4 (0.22%) ISO 22301
14 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 395 (21.42%) Active Directory
2 73 (3.96%) VMware Infrastructure
3 38 (2.06%) Hyper-V
4 30 (1.63%) Firmware
5 29 (1.57%) Virtual Desktop
6 25 (1.36%) VMware ESXi
7 20 (1.08%) Virtual Machines
8 19 (1.03%) Docker
9 14 (0.76%) vSphere
10 11 (0.60%) Terminal Services
11 10 (0.54%) Microsoft App-V
12 7 (0.38%) IAG
12 7 (0.38%) VMware Workstation
13 4 (0.22%) XenDesktop
14 3 (0.16%) Virtual Servers
15 2 (0.11%) Oracle RAC
15 2 (0.11%) XenApp
16 1 (0.054%) Microsoft Virtual Server
16 1 (0.054%) Veritas Cluster Server
Systems Management
1 137 (7.43%) SCCM
2 115 (6.24%) Microsoft Intune
3 56 (3.04%) SCOM
4 50 (2.71%) Terraform
5 46 (2.49%) WSUS
6 37 (2.01%) Kubernetes
7 31 (1.68%) Ansible
8 30 (1.63%) Active Directory Federation Services
9 29 (1.57%) Single Sign-On
10 21 (1.14%) OpenView
11 20 (1.08%) OpenSSO
12 15 (0.81%) vCenter Server
13 13 (0.70%) NetBackup
14 12 (0.65%) Nagios
15 11 (0.60%) Jamf Pro
15 11 (0.60%) Sysprep
16 10 (0.54%) EMC NetWorker
17 8 (0.43%) Microsoft Clustering
18 6 (0.33%) NetCrunch
19 5 (0.27%) Systems Management Server (SMS)
Vendors
1 607 (32.92%) Microsoft
2 263 (14.26%) ServiceNow
3 122 (6.62%) VMware
4 84 (4.56%) Remedy
5 74 (4.01%) CA
6 60 (3.25%) Cisco
7 56 (3.04%) BMC
7 56 (3.04%) Citrix
7 56 (3.04%) Google
8 53 (2.87%) HP
9 51 (2.77%) Oracle
10 44 (2.39%) Apple
11 30 (1.63%) Veeam
12 29 (1.57%) SAP
13 26 (1.41%) Dell
13 26 (1.41%) IBM
13 26 (1.41%) SolarWinds
14 24 (1.30%) Salesforce
15 23 (1.25%) Meraki
16 22 (1.19%) Snow