IT Support Analyst Jobs in London

IT Support Analyst
England > London

The median IT Support Analyst salary in London is £35,000 per year according to job vacancies posted during the 6 months to 5 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 Jun 2024
Same period 2023 Same period 2022
Rank 396 450 731
Rank change year-on-year +54 +281 -198
Permanent jobs requiring an IT Support Analyst 112 154 202
As % of all permanent jobs advertised in London 0.46% 0.49% 0.27%
As % of the Job Titles category 0.49% 0.51% 0.28%
Number of salaries quoted 97 139 176
10th Percentile £28,089 £28,500 £28,125
25th Percentile £31,000 £31,250 £30,000
Median annual salary (50th Percentile) £35,000 £36,500 £35,000
Median % change year-on-year -4.11% +4.29% +5.26%
75th Percentile £43,750 £42,500 £46,250
90th Percentile £48,750 £50,000 £57,500
England median annual salary £31,500 £31,000 £29,000
% change year-on-year +1.61% +6.90% -

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,969 29,929 70,889
% of permanent jobs with a recognized job title 94.52% 95.01% 96.22%
Number of salaries quoted 16,941 22,418 34,791
10th Percentile £37,500 £41,750 £41,250
25th Percentile £50,000 £54,809 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,300 £60,000
% change year-on-year -12.94% +0.50% +9.09%

IT Support Analyst
Job Vacancy Trend in London

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for IT Support Analyst in London

IT Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing IT Support Analyst in London.

Salary trend for IT Support Analyst in London

IT Support Analyst
Salary Histogram in London

Salary distribution for jobs citing IT Support Analyst in London over the 6 months to 5 June 2024.

Salary histogram for IT Support Analyst in London

IT Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the London region over the 6 months to 5 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +18 24 £46,000 +31.43% 2
South London +5 11 £29,500 -13.24% 1
East London +22 4 £33,000 -9.59%
North London +7 4 £35,000 -6.67%
West London +1 3 £29,675 -12.72% 1
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 5 June 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring IT Support Analyst in the job title.

1 85 (75.89%) Microsoft 365
2 84 (75.00%) Windows
3 63 (56.25%) Microsoft
4 56 (50.00%) Active Directory
5 44 (39.29%) Windows 10
6 41 (36.61%) Azure
7 36 (32.14%) Social Skills
8 28 (25.00%) Microsoft Office
9 27 (24.11%) Customer Service
9 27 (24.11%) Problem-Solving
10 23 (20.54%) Entra ID
10 23 (20.54%) ITIL
10 23 (20.54%) Law
11 20 (17.86%) Legal
11 20 (17.86%) Microsoft Exchange
12 19 (16.96%) Finance
13 18 (16.07%) VPN
13 18 (16.07%) ITSM
13 18 (16.07%) Analytical Skills
13 18 (16.07%) Jamf Pro
14 17 (15.18%) Degree
15 15 (13.39%) Document Management
15 15 (13.39%) iManage
15 15 (13.39%) Mac OS
16 13 (11.61%) Video Conferencing
16 13 (11.61%) Microsoft Intune
17 12 (10.71%) ServiceNow
18 10 (8.93%) VMware
18 10 (8.93%) Service Management
18 10 (8.93%) Wi-Fi

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (17.86%) Microsoft Exchange
2 10 (8.93%) SharePoint
3 1 (0.89%) CMS
3 1 (0.89%) SharePoint 2013
Applications
1 28 (25.00%) Microsoft Office
2 5 (4.46%) Microsoft Excel
2 5 (4.46%) Microsoft PowerPoint
Business Applications
1 3 (2.68%) Carpe Diem
2 1 (0.89%) Elite 3E
2 1 (0.89%) Visualfiles
Cloud Services
1 85 (75.89%) Microsoft 365
2 41 (36.61%) Azure
3 23 (20.54%) Entra ID
4 5 (4.46%) Google Workspace
5 4 (3.57%) Mimecast
5 4 (3.57%) OneDrive
5 4 (3.57%) WhatsApp
6 3 (2.68%) AWS
7 2 (1.79%) Power Platform
7 2 (1.79%) Snowflake
8 1 (0.89%) GCP
8 1 (0.89%) IaaS
8 1 (0.89%) PaaS
8 1 (0.89%) SaaS
Communications & Networking
1 18 (16.07%) VPN
2 10 (8.93%) Firewall
2 10 (8.93%) Wi-Fi
3 9 (8.04%) VoIP
3 9 (8.04%) WAN
4 7 (6.25%) DHCP
4 7 (6.25%) Internet
5 6 (5.36%) LAN
5 6 (5.36%) TCP/IP
6 4 (3.57%) DNS
7 3 (2.68%) Intranet
7 3 (2.68%) Skype
8 2 (1.79%) Remote Desktop
8 2 (1.79%) Wireless
9 1 (0.89%) 4G
9 1 (0.89%) Cisco IOS
9 1 (0.89%) Extranet
9 1 (0.89%) Network Security
9 1 (0.89%) SAN
9 1 (0.89%) WebEx
Database & Business Intelligence
1 5 (4.46%) SQL Server
1 5 (4.46%) SQL Server Reporting Services
2 2 (1.79%) BusinessObjects
2 2 (1.79%) Power BI
General
1 36 (32.14%) Social Skills
2 23 (20.54%) Law
3 20 (17.86%) Legal
4 19 (16.96%) Finance
5 18 (16.07%) Analytical Skills
6 8 (7.14%) Telecoms
7 6 (5.36%) Banking
8 3 (2.68%) Inclusion and Diversity
8 3 (2.68%) Retail
9 2 (1.79%) Advertising
9 2 (1.79%) Marketing
10 1 (0.89%) Back Office
10 1 (0.89%) Documentation Skills
10 1 (0.89%) Investment Banking
10 1 (0.89%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.89%) SAML
1 1 (0.89%) Software Packaging
Miscellaneous
1 13 (11.61%) Video Conferencing
2 5 (4.46%) iPhone
2 5 (4.46%) Replication
3 3 (2.68%) Blackberry
3 3 (2.68%) CMDB
3 3 (2.68%) Driving Licence
4 2 (1.79%) Fat Client
4 2 (1.79%) Onboarding
4 2 (1.79%) Thin Client
5 1 (0.89%) Analytical Mindset
5 1 (0.89%) Educational Technology
5 1 (0.89%) Enterprise Software
5 1 (0.89%) Linux Command Line
5 1 (0.89%) Self-Motivation
5 1 (0.89%) Smartphone
Operating Systems
1 84 (75.00%) Windows
2 44 (39.29%) Windows 10
3 15 (13.39%) Mac OS
4 6 (5.36%) Windows Server 2019
5 5 (4.46%) Apple iOS
6 4 (3.57%) Mac OS X
7 3 (2.68%) Android
7 3 (2.68%) Windows Server
8 1 (0.89%) Linux
8 1 (0.89%) Unix
8 1 (0.89%) VMS
8 1 (0.89%) Windows Server 2016
Processes & Methodologies
1 27 (24.11%) Customer Service
1 27 (24.11%) Problem-Solving
2 23 (20.54%) ITIL
3 18 (16.07%) ITSM
4 15 (13.39%) Document Management
5 10 (8.93%) Service Management
6 7 (6.25%) Asset Management
6 7 (6.25%) Cybersecurity
6 7 (6.25%) Information Security
7 5 (4.46%) Change Management
7 5 (4.46%) Data Management
8 4 (3.57%) Application Packaging
8 4 (3.57%) Project Delivery
8 4 (3.57%) User Experience
9 3 (2.68%) Agile
9 3 (2.68%) Computer Science
9 3 (2.68%) Inventory Management
9 3 (2.68%) Stakeholder Management
9 3 (2.68%) Ticket Management
9 3 (2.68%) Time Management
Programming Languages
1 5 (4.46%) Bash
2 4 (3.57%) SQL
3 3 (2.68%) PowerShell
Qualifications
1 17 (15.18%) Degree
2 7 (6.25%) A+ Certification
3 4 (3.57%) Azure Certification
4 3 (2.68%) DBS Check
5 1 (0.89%) CompTIA Security+
5 1 (0.89%) ITIL Certification
5 1 (0.89%) Microsoft Certification
5 1 (0.89%) Network+ Certification
Quality Assurance & Compliance
1 6 (5.36%) Cyber Essentials
1 6 (5.36%) SLA
2 5 (4.46%) ISO/IEC 27001
3 1 (0.89%) Cyber Essentials PLUS
System Software
1 56 (50.00%) Active Directory
2 6 (5.36%) VMware Infrastructure
3 5 (4.46%) Virtual Desktop
4 2 (1.79%) Hyper-V
5 1 (0.89%) Virtual Machines
Systems Management
1 18 (16.07%) Jamf Pro
2 13 (11.61%) Microsoft Intune
3 9 (8.04%) SCCM
4 5 (4.46%) PaperCut
5 3 (2.68%) AirWatch
6 1 (0.89%) MobiControl
6 1 (0.89%) Single Sign-On
Vendors
1 63 (56.25%) Microsoft
2 15 (13.39%) iManage
3 12 (10.71%) ServiceNow
4 10 (8.93%) VMware
5 9 (8.04%) Cisco
6 8 (7.14%) Citrix
7 7 (6.25%) Meraki
8 6 (5.36%) Apple
9 5 (4.46%) BT
9 5 (4.46%) Canon
9 5 (4.46%) Veeam
10 4 (3.57%) Salesforce
11 2 (1.79%) Adobe
11 2 (1.79%) Alteryx
11 2 (1.79%) Google
11 2 (1.79%) HP
11 2 (1.79%) Intapp
12 1 (0.89%) Acronis
12 1 (0.89%) Darktrace
12 1 (0.89%) SOTI