2nd Line Support Analyst Jobs in the UK excluding London

Second Line Support Analyst
UK > UK excluding London

The median Second Line Support Analyst salary in the UK excluding London is £31,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 684 671 636
Rank change year-on-year -13 -35 -69
Permanent jobs requiring a 2nd Line Support Analyst 77 99 219
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.17% 0.30%
As % of the Job Titles category 0.11% 0.19% 0.31%
Number of salaries quoted 66 90 187
10th Percentile £26,250 £25,000 £21,649
25th Percentile £28,563 £26,750 £24,625
Median annual salary (50th Percentile) £31,500 £30,500 £26,500
Median % change year-on-year +3.28% +15.09% -3.64%
75th Percentile £38,750 £33,750 £31,875
90th Percentile £45,000 £35,450 £36,950
UK median annual salary £33,000 £31,000 £30,000
% change year-on-year +6.45% +3.33% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,862 52,395 69,656
% of permanent jobs with a recognized job title 94.90% 89.16% 95.72%
Number of salaries quoted 48,635 29,827 42,609
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,250 £50,173
Median % change year-on-year -6.10% +6.13% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the UK excluding London.

Salary trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Analyst in the UK excluding London over the 6 months to 23 May 2024.

Salary histogram for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +47 21 £30,500 -6.15% 2
South East -7 18 £30,750 -0.81% 6
Midlands -15 16 £29,000 +3.57% 1
South West -12 12 £43,000 +43.33% 1
North West +9 11 £31,250 -6.72% 2
Yorkshire +84 10 £30,500 -6.15%
West Midlands 0 10 £34,500 +23.21%
East of England +3 7 £35,000 +26.13% 3
East Midlands -4 6 £28,750 - 1
Scotland -58 3 £40,000 +53.85%
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 May 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Analyst in the job title.

1 47 (61.04%) Microsoft
2 45 (58.44%) Windows
3 44 (57.14%) Microsoft 365
4 39 (50.65%) Active Directory
5 30 (38.96%) Customer Service
6 29 (37.66%) Problem-Solving
7 27 (35.06%) Social Skills
8 23 (29.87%) Windows Server
9 20 (25.97%) Azure
9 20 (25.97%) Citrix
9 20 (25.97%) ITIL
10 18 (23.38%) Microsoft Exchange
11 17 (22.08%) Microsoft Office
12 16 (20.78%) DNS
13 15 (19.48%) Apple iOS
14 14 (18.18%) DHCP
14 14 (18.18%) LAN
14 14 (18.18%) Firewall
14 14 (18.18%) VMware
15 13 (16.88%) Windows 10
15 13 (16.88%) VMware Infrastructure
16 12 (15.58%) SCCM
16 12 (15.58%) WAN
17 11 (14.29%) SQL
17 11 (14.29%) SLA
17 11 (14.29%) Manufacturing
17 11 (14.29%) ITSM
17 11 (14.29%) Service Delivery
17 11 (14.29%) AWS
17 11 (14.29%) Android

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (23.38%) Microsoft Exchange
2 3 (3.90%) SharePoint
Applications
1 17 (22.08%) Microsoft Office
2 1 (1.30%) Microsoft Excel
2 1 (1.30%) Microsoft PowerPoint
Business Applications
1 4 (5.19%) Dynamics CRM
1 4 (5.19%) Dynamics NAV
2 1 (1.30%) Dynamics AX
Cloud Services
1 44 (57.14%) Microsoft 365
2 20 (25.97%) Azure
3 11 (14.29%) AWS
4 7 (9.09%) Entra ID
5 6 (7.79%) OneDrive
5 6 (7.79%) Power Platform
6 5 (6.49%) Dynamics 365
6 5 (6.49%) GCP
Communications & Networking
1 16 (20.78%) DNS
2 14 (18.18%) DHCP
2 14 (18.18%) Firewall
2 14 (18.18%) LAN
3 12 (15.58%) WAN
4 8 (10.39%) TCP/IP
5 7 (9.09%) WLAN
6 5 (6.49%) Structured Cabling
6 5 (6.49%) VLAN
7 4 (5.19%) Internet
7 4 (5.19%) VPN
8 2 (2.60%) Intranet
8 2 (2.60%) Remote Desktop
8 2 (2.60%) Wireless
9 1 (1.30%) Cisco ASA
9 1 (1.30%) NAS
9 1 (1.30%) SAN
9 1 (1.30%) VoIP
9 1 (1.30%) Wi-Fi
Database & Business Intelligence
1 3 (3.90%) SQL Server
2 2 (2.60%) Power BI
3 1 (1.30%) Amazon RDS
Development Applications
1 3 (3.90%) JIRA
General
1 27 (35.06%) Social Skills
2 11 (14.29%) Manufacturing
3 9 (11.69%) Finance
4 6 (7.79%) Inclusion and Diversity
4 6 (7.79%) Law
4 6 (7.79%) Marketing
5 5 (6.49%) Documentation Skills
5 5 (6.49%) Legal
6 2 (2.60%) Analytical Skills
6 2 (2.60%) Digital Healthcare
6 2 (2.60%) Public Sector
6 2 (2.60%) Telecoms
Miscellaneous
1 4 (5.19%) Self-Motivation
1 4 (5.19%) Virtual Team
2 3 (3.90%) Driving Licence
3 2 (2.60%) BYOD
3 2 (2.60%) CMDB
3 2 (2.60%) Cyber Threat
3 2 (2.60%) Data Centre
3 2 (2.60%) IoT
3 2 (2.60%) Team-Oriented Environment
3 2 (2.60%) Video Conferencing
4 1 (1.30%) Public Cloud
4 1 (1.30%) Smartphone
Operating Systems
1 45 (58.44%) Windows
2 23 (29.87%) Windows Server
3 15 (19.48%) Apple iOS
4 13 (16.88%) Windows 10
5 11 (14.29%) Android
6 8 (10.39%) Windows 7
7 7 (9.09%) Windows Server 2019
8 3 (3.90%) Windows Server 2016
9 2 (2.60%) Linux
10 1 (1.30%) Windows Server 2012
Processes & Methodologies
1 30 (38.96%) Customer Service
2 29 (37.66%) Problem-Solving
3 20 (25.97%) ITIL
4 11 (14.29%) ITSM
4 11 (14.29%) Service Delivery
5 10 (12.99%) CRM
6 9 (11.69%) Mobile Device Management
6 9 (11.69%) Service Management
7 6 (7.79%) Change Management
7 6 (7.79%) ERP
8 5 (6.49%) Data Loss Prevention
8 5 (6.49%) Stakeholder Management
9 4 (5.19%) Continuous Improvement
9 4 (5.19%) Server Virtualisation
9 4 (5.19%) Service Desk Management
9 4 (5.19%) Software Deployment
10 3 (3.90%) Asset Management
10 3 (3.90%) Proactive Monitoring
10 3 (3.90%) Software Asset Management
11 2 (2.60%) Hardware Maintenance
Programming Languages
1 11 (14.29%) SQL
2 3 (3.90%) PowerShell
Qualifications
1 8 (10.39%) Degree
2 6 (7.79%) A+ Certification
2 6 (7.79%) Microsoft Certification
3 5 (6.49%) AWS Certification
3 5 (6.49%) Security Cleared
4 3 (3.90%) DV Cleared
4 3 (3.90%) Network+ Certification
5 2 (2.60%) Computer Science Degree
5 2 (2.60%) ITIL Certification
5 2 (2.60%) MCSA
Quality Assurance & Compliance
1 11 (14.29%) SLA
2 2 (2.60%) ISO 9001
2 2 (2.60%) ISO/IEC 27001
System Software
1 39 (50.65%) Active Directory
2 13 (16.88%) VMware Infrastructure
3 6 (7.79%) Hyper-V
3 6 (7.79%) Virtual Desktop
4 4 (5.19%) VMware Workstation
4 4 (5.19%) XenApp
4 4 (5.19%) XenDesktop
5 1 (1.30%) VMware ESXi
Systems Management
1 12 (15.58%) SCCM
2 6 (7.79%) Microsoft Intune
3 3 (3.90%) WSUS
Vendors
1 47 (61.04%) Microsoft
2 20 (25.97%) Citrix
3 14 (18.18%) VMware
4 7 (9.09%) HP
5 6 (7.79%) ServiceNow
6 5 (6.49%) Adobe
6 5 (6.49%) Avaya
6 5 (6.49%) Cisco
7 4 (5.19%) Apple
7 4 (5.19%) Dell
7 4 (5.19%) Google
7 4 (5.19%) Symantec
8 1 (1.30%) Salesforce