1st Line Engineer Jobs

First Line Engineer
UK

The median First Line Engineer salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 783 788 1121
Rank change year-on-year +5 +333 -248
Permanent jobs requiring a 1st Line Engineer 139 157 160
As % of all permanent jobs advertised in the UK 0.13% 0.17% 0.093%
As % of the Job Titles category 0.14% 0.18% 0.097%
Number of salaries quoted 135 146 142
10th Percentile £21,000 £21,250 £19,750
25th Percentile £22,875 £23,250 £21,250
Median annual salary (50th Percentile) £27,000 £25,000 £24,750
Median % change year-on-year +8.00% +1.01% +12.50%
75th Percentile £28,750 £28,750 £27,500
90th Percentile £36,500 £31,250 £29,750
UK excluding London median annual salary £26,000 £25,000 £23,000
% change year-on-year +4.00% +8.70% +6.98%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 9 June 2024.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -62 115 £26,000 +4.00% 39
England -21 104 £25,500 +2.00% 40
Work from Home +27 32 £27,000 +9.09% 8
South East -6 32 £25,250 +1.00% 17
North of England +36 25 £23,000 -11.54% 5
London +46 21 £27,500 -1.79% 5
North West +3 19 £23,000 -11.54% 2
Northern Ireland - 15 £35,000 - 3
South West -25 13 £27,000 +8.00% 4
Scotland -56 12 £27,500 +20.88% 1
Midlands -57 9 £25,500 +2.00% 6
East Midlands -50 6 £25,500 +2.00% 4
North East - 5 £22,000 - 1
Wales - 5 £22,000 -
East of England -27 4 £24,750 -1.00% 6
West Midlands -19 3 £27,500 +13.40% 2
Yorkshire +59 1 £21,500 -21.82% 2

1st Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, 1st Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 86 (61.87%) Microsoft 365
2 81 (58.27%) Windows
3 71 (51.08%) Social Skills
4 61 (43.88%) Microsoft
4 61 (43.88%) Customer Service
5 55 (39.57%) Active Directory
6 38 (27.34%) Windows Server
7 32 (23.02%) Azure
8 24 (17.27%) Degree
8 24 (17.27%) Finance
9 20 (14.39%) Mentoring
10 18 (12.95%) Problem-Solving
10 18 (12.95%) Manufacturing
10 18 (12.95%) SharePoint
11 17 (12.23%) Firewall
12 16 (11.51%) Microsoft Office
12 16 (11.51%) ITIL
12 16 (11.51%) Microsoft Exchange
12 16 (11.51%) Organisational Skills
12 16 (11.51%) Windows 10
13 15 (10.79%) Coaching
13 15 (10.79%) Customer Experience
13 15 (10.79%) VoIP
13 15 (10.79%) Business Intelligence
13 15 (10.79%) Service Delivery
13 15 (10.79%) Telecoms
13 15 (10.79%) Incident Management
14 14 (10.07%) Public Sector
15 13 (9.35%) Customer-Centricity
15 13 (9.35%) Entra ID

1st Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (12.95%) SharePoint
2 16 (11.51%) Microsoft Exchange
3 4 (2.88%) Exchange Server 2010
3 4 (2.88%) Exchange Server 2013
Applications
1 16 (11.51%) Microsoft Office
2 9 (6.47%) Microsoft Excel
3 5 (3.60%) MS Visio
Business Applications
1 1 (0.72%) Remedy ITSM
Cloud Services
1 86 (61.87%) Microsoft 365
2 32 (23.02%) Azure
3 13 (9.35%) Entra ID
4 8 (5.76%) AWS
5 7 (5.04%) Amazon EC2
6 4 (2.88%) WhatsApp
7 2 (1.44%) OneDrive
8 1 (0.72%) Cloud Computing
8 1 (0.72%) Dynamics 365
Communications & Networking
1 17 (12.23%) Firewall
2 15 (10.79%) VoIP
3 12 (8.63%) VLAN
4 11 (7.91%) VPN
5 10 (7.19%) WAN
6 8 (5.76%) LAN
6 8 (5.76%) Remote Desktop
6 8 (5.76%) Wi-Fi
7 6 (4.32%) TCP/IP
8 5 (3.60%) Internet
8 5 (3.60%) Unified Communications
9 4 (2.88%) DHCP
9 4 (2.88%) DNS
10 3 (2.16%) Broadband
10 3 (2.16%) Wireless
11 2 (1.44%) IPsec
11 2 (1.44%) Network Security
12 1 (0.72%) Intranet
12 1 (0.72%) Skype
Database & Business Intelligence
1 7 (5.04%) Amazon RDS
Development Applications
1 2 (1.44%) JIRA
General
1 71 (51.08%) Social Skills
2 24 (17.27%) Finance
3 18 (12.95%) Manufacturing
4 16 (11.51%) Organisational Skills
5 15 (10.79%) Telecoms
6 14 (10.07%) Public Sector
7 13 (9.35%) Electronics
7 13 (9.35%) Marketing
8 8 (5.76%) Retail
9 4 (2.88%) Analytical Skills
10 3 (2.16%) Games
11 1 (0.72%) Automotive
11 1 (0.72%) Health Technology
11 1 (0.72%) Law
11 1 (0.72%) Legal
11 1 (0.72%) Publishing
Miscellaneous
1 9 (6.47%) Driving Licence
2 5 (3.60%) Linux Command Line
2 5 (3.60%) Management Information System
2 5 (3.60%) PMI
3 2 (1.44%) Smartphone
4 1 (0.72%) Data Protection Act
4 1 (0.72%) NHS
Operating Systems
1 81 (58.27%) Windows
2 38 (27.34%) Windows Server
3 16 (11.51%) Windows 10
4 12 (8.63%) Linux
5 5 (3.60%) Windows Server 2019
6 4 (2.88%) Debian
6 4 (2.88%) Windows Server 2008
6 4 (2.88%) Windows Server 2012
7 2 (1.44%) Windows 7
8 1 (0.72%) Windows 8
Processes & Methodologies
1 61 (43.88%) Customer Service
2 20 (14.39%) Mentoring
3 18 (12.95%) Problem-Solving
4 16 (11.51%) ITIL
5 15 (10.79%) Business Intelligence
5 15 (10.79%) Coaching
5 15 (10.79%) Customer Experience
5 15 (10.79%) Incident Management
5 15 (10.79%) Service Delivery
6 13 (9.35%) Customer-Centricity
6 13 (9.35%) Digital Marketing
6 13 (9.35%) Programme Management
7 11 (7.91%) Service Management
8 7 (5.04%) Infrastructure Engineering
9 6 (4.32%) Change Management
10 5 (3.60%) Artificial Intelligence
10 5 (3.60%) Continuous Improvement
10 5 (3.60%) Customer-Centric Approach
10 5 (3.60%) Proactive Monitoring
10 5 (3.60%) Web Design
Programming Languages
1 5 (3.60%) SQL
Qualifications
1 24 (17.27%) Degree
2 11 (7.91%) Microsoft Certification
3 7 (5.04%) ITIL Foundation Certificate
4 5 (3.60%) DBS Check
4 5 (3.60%) PMI Certification
5 4 (2.88%) Security Cleared
6 3 (2.16%) CCNA
6 3 (2.16%) Cisco Certification
6 3 (2.16%) Network+ Certification
7 2 (1.44%) A+ Certification
8 1 (0.72%) BPSS Clearance
8 1 (0.72%) CCNP
Quality Assurance & Compliance
1 12 (8.63%) SLA
2 4 (2.88%) GDPR
System Software
1 55 (39.57%) Active Directory
2 7 (5.04%) VMware Infrastructure
3 3 (2.16%) Hyper-V
4 1 (0.72%) Firmware
4 1 (0.72%) VirtualBox
4 1 (0.72%) XenApp
4 1 (0.72%) XenDesktop
Systems Management
1 12 (8.63%) Microsoft Intune
2 1 (0.72%) SCCM
Vendors
1 61 (43.88%) Microsoft
2 13 (9.35%) SAP
2 13 (9.35%) VMware
3 11 (7.91%) Cisco
4 7 (5.04%) Apple
5 6 (4.32%) Fortinet
6 5 (3.60%) BT
6 5 (3.60%) Juniper
6 5 (3.60%) Mitel
6 5 (3.60%) Progress
7 3 (2.16%) ServiceNow
8 2 (1.44%) Citrix
9 1 (0.72%) Aruba
9 1 (0.72%) HP
9 1 (0.72%) Remedy