ServiceNow
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 236 260 410
Rank change year-on-year +24 +150 -60
Permanent jobs citing ServiceNow 1,211 1,428 1,403
As % of all permanent jobs advertised in the UK 1.23% 1.38% 0.90%
As % of the Vendors category 3.30% 3.29% 2.30%
Number of salaries quoted 848 1,000 1,040
10th Percentile £29,000 £31,250 £26,721
25th Percentile £41,250 £41,199 £35,000
Median annual salary (50th Percentile) £61,309 £57,810 £52,500
Median % change year-on-year +6.05% +10.11% -4.55%
75th Percentile £82,548 £80,000 £72,500
90th Percentile £95,050 £91,375 £85,000
UK excluding London median annual salary £52,500 £55,000 £42,500
% change year-on-year -4.55% +29.41% -9.57%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 36,672 43,426 60,934
As % of all permanent jobs advertised in the UK 37.19% 41.84% 38.93%
Number of salaries quoted 25,141 24,776 33,270
10th Percentile £26,700 £31,250 £30,000
25th Percentile £36,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £68,750 £76,250 £75,000
90th Percentile £87,500 £92,500 £90,000
UK excluding London median annual salary £45,000 £50,000 £47,500
% change year-on-year -10.00% +5.26% +3.26%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 3 May 2024.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +30 1,057 £60,000 +4.35% 202
UK excluding London +15 677 £52,500 -4.55% 119
Work from Home -4 473 £62,783 +8.60% 113
London +47 449 £80,000 +33.33% 84
North of England +42 217 £47,500 -17.83% 37
South East -7 143 £52,500 +16.67% 28
Midlands -19 116 £58,700 +6.73% 17
North West +13 101 £48,750 -18.75% 23
Yorkshire +55 96 £41,774 -23.88% 10
West Midlands -24 91 £63,750 +15.91% 11
South West +18 88 £58,700 +26.89% 12
Scotland -25 69 £75,669 +27.12% 9
East of England -7 35 £32,000 -4.48% 12
East Midlands +1 25 £25,000 -28.57% 6
North East +8 20 £42,500 -50.00% 4
Wales +14 8 £38,000 -30.91% 2
Northern Ireland +34 6 £38,750 - 3
Isle of Man - 4 - - 1

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (6.85%) Microsoft Exchange
2 69 (5.70%) SharePoint
3 57 (4.71%) Confluence
4 28 (2.31%) Captiva
4 28 (2.31%) FileNet
4 28 (2.31%) WebSphere
5 22 (1.82%) SAS
6 14 (1.16%) CMS
7 3 (0.25%) Skype for Business
8 2 (0.17%) Apache
8 2 (0.17%) IIS
8 2 (0.17%) SharePoint Server
9 1 (0.083%) Apache Spark
9 1 (0.083%) IBM Domino
9 1 (0.083%) JOnAS
9 1 (0.083%) WebLogic
Applications
1 107 (8.84%) Microsoft Office
2 37 (3.06%) Microsoft Excel
3 32 (2.64%) Microsoft PowerPoint
4 12 (0.99%) Sketch
5 3 (0.25%) Microsoft Project
6 2 (0.17%) Chatbot
7 1 (0.083%) MS Visio
Business Applications
1 75 (6.19%) Remedy ITSM
2 11 (0.91%) Elite 3E
3 6 (0.50%) Dynamics CRM
4 5 (0.41%) Oracle EBS
5 3 (0.25%) SAP S/4HANA
6 2 (0.17%) assyst
6 2 (0.17%) BusinessWorks
6 2 (0.17%) SAP GRC
6 2 (0.17%) Sparx Enterprise Architect
7 1 (0.083%) Carpe Diem
7 1 (0.083%) Oracle Applications
7 1 (0.083%) Oracle ERP
7 1 (0.083%) Primavera
7 1 (0.083%) SAP CRM
Cloud Services
1 220 (18.17%) Microsoft 365
2 197 (16.27%) Azure
3 133 (10.98%) SaaS
4 81 (6.69%) Entra ID
5 61 (5.04%) GCP
6 60 (4.95%) AWS
7 38 (3.14%) GitHub
8 31 (2.56%) Power Platform
9 20 (1.65%) Dynamics 365
10 19 (1.57%) PaaS
11 15 (1.24%) IaaS
12 14 (1.16%) Mimecast
13 13 (1.07%) Azure DevOps
13 13 (1.07%) Azure Key Vault
13 13 (1.07%) PowerApps
14 12 (0.99%) AWS KMS
14 12 (0.99%) Figma
14 12 (0.99%) OneDrive
15 10 (0.83%) Azure Sentinel
15 10 (0.83%) Cloud Computing
Communications & Networking
1 35 (2.89%) DNS
2 32 (2.64%) VPN
3 30 (2.48%) Firewall
4 24 (1.98%) LAN
5 16 (1.32%) WAN
5 16 (1.32%) Wireless
6 15 (1.24%) Network Security
6 15 (1.24%) SSL
7 13 (1.07%) TCP/IP
8 10 (0.83%) Internet
9 8 (0.66%) VoIP
10 7 (0.58%) DHCP
10 7 (0.58%) SD-WAN
11 6 (0.50%) Cisco ISE
11 6 (0.50%) SAN
11 6 (0.50%) Wi-Fi
12 5 (0.41%) VSAT
13 4 (0.33%) MPLS
13 4 (0.33%) Remote Desktop
14 3 (0.25%) Cisco Wireless
Database & Business Intelligence
1 34 (2.81%) SQL Server
2 25 (2.06%) Power BI
3 11 (0.91%) Relational Database
4 9 (0.74%) MySQL
5 7 (0.58%) SQL Server Integration Services
6 6 (0.50%) NoSQL
7 5 (0.41%) Redis
8 4 (0.33%) Data Warehouse
9 3 (0.25%) DTS
9 3 (0.25%) MongoDB
10 2 (0.17%) Azure SQL Database
10 2 (0.17%) Delta Lake
10 2 (0.17%) Metadata
10 2 (0.17%) Oracle Database
10 2 (0.17%) Oracle Reports
10 2 (0.17%) PostgreSQL
10 2 (0.17%) SQL Server Reporting Services
11 1 (0.083%) Oracle Database 11g
11 1 (0.083%) Oracle9i Database
11 1 (0.083%) Tableau
Development Applications
1 168 (13.87%) JIRA
2 28 (2.31%) Oracle Forms
3 16 (1.32%) Jenkins
4 9 (0.74%) Robot Framework
5 6 (0.50%) Postman
6 5 (0.41%) GitLab
6 5 (0.41%) MSI
6 5 (0.41%) Visual Studio
7 4 (0.33%) AdminStudio
7 4 (0.33%) Eclipse
7 4 (0.33%) InstallShield
7 4 (0.33%) SonarQube
8 3 (0.25%) Git
8 3 (0.25%) Sonatype Nexus
8 3 (0.25%) Team Foundation Server
9 2 (0.17%) Burp Suite
9 2 (0.17%) SQL Server Management Studio (SSMS)
General
1 384 (31.71%) Social Skills
2 352 (29.07%) Finance
3 226 (18.66%) Inclusion and Diversity
4 161 (13.29%) Law
5 121 (9.99%) Banking
6 99 (8.18%) Analytical Skills
7 55 (4.54%) Public Sector
8 44 (3.63%) Legal
9 32 (2.64%) Presentation Skills
10 30 (2.48%) Documentation Skills
10 30 (2.48%) Influencing Skills
11 20 (1.65%) Retail
12 16 (1.32%) Marketing
12 16 (1.32%) Organisational Skills
13 13 (1.07%) Aerospace
14 11 (0.91%) Automotive
14 11 (0.91%) Billing
14 11 (0.91%) Telecoms
15 10 (0.83%) Front Office
16 9 (0.74%) Investment Banking
Job Titles
1 222 (18.33%) Senior
2 164 (13.54%) Analyst
3 152 (12.55%) Service Manager
4 151 (12.47%) Architect
5 143 (11.81%) Developer
6 137 (11.31%) Lead
7 130 (10.73%) ServiceNow Developer
8 128 (10.57%) ServiceNow Architect
9 125 (10.32%) Senior Manager
10 115 (9.50%) Delivery Manager
10 115 (9.50%) Senior Service Manager
10 115 (9.50%) Service Delivery Manager
11 110 (9.08%) Consultant
12 103 (8.51%) Senior Delivery Manager
12 103 (8.51%) Senior Service Delivery Manager
13 82 (6.77%) Service Analyst
14 73 (6.03%) ServiceNow Consultant
15 63 (5.20%) Service Desk Analyst
16 53 (4.38%) Technical Consultant
17 44 (3.63%) Support Analyst
Libraries, Frameworks & Software Standards
1 96 (7.93%) HTML
2 68 (5.62%) AngularJS
2 68 (5.62%) Web Services
3 64 (5.28%) CSS
4 61 (5.04%) XML
5 42 (3.47%) Twitter Bootstrap
6 41 (3.39%) SOAP
7 38 (3.14%) JSON
8 37 (3.06%) LDAP
9 36 (2.97%) REST
10 18 (1.49%) Middleware
11 17 (1.40%) SailPoint
12 13 (1.07%) .NET
13 9 (0.74%) Ajax
14 7 (0.58%) Microsoft Graph
15 6 (0.50%) Kafka
15 6 (0.50%) React
15 6 (0.50%) RESTful
16 5 (0.41%) Node.js
16 5 (0.41%) WebdriverIO
Miscellaneous
1 89 (7.35%) Management Information System
2 88 (7.27%) CMDB
3 54 (4.46%) Product Ownership
4 51 (4.21%) Data Centre
5 42 (3.47%) Legacy Systems
6 31 (2.56%) Private Cloud
7 28 (2.31%) DataPower
8 25 (2.06%) Onboarding
9 19 (1.57%) Clustering
10 18 (1.49%) iPhone
10 18 (1.49%) Public Cloud
10 18 (1.49%) Self-Motivation
11 15 (1.24%) PKI
12 14 (1.16%) Hybrid Cloud
13 13 (1.07%) Digital Signage
13 13 (1.07%) Enterprise Software
14 9 (0.74%) Greenfield Project
14 9 (0.74%) Linux Command Line
14 9 (0.74%) Robotics
15 8 (0.66%) Cyber Threat
Operating Systems
1 202 (16.68%) Windows
2 71 (5.86%) Windows Server
3 63 (5.20%) Linux
4 53 (4.38%) Windows 10
5 33 (2.73%) Unix
6 27 (2.23%) Android
7 17 (1.40%) Windows 7
8 15 (1.24%) Windows Server 2016
9 13 (1.07%) Windows Server 2019
10 9 (0.74%) Apple iOS
11 8 (0.66%) Windows Server 2012
12 5 (0.41%) Mac OS
13 4 (0.33%) Red Hat Enterprise Linux
14 3 (0.25%) Mac OS X
14 3 (0.25%) Windows Server 2003
15 2 (0.17%) CentOS
16 1 (0.083%) HPUX
16 1 (0.083%) Solaris
16 1 (0.083%) Windows 8
16 1 (0.083%) Windows NT
Processes & Methodologies
1 414 (34.19%) ITSM
2 349 (28.82%) ITIL
3 301 (24.86%) Service Management
4 274 (22.63%) Mentoring
5 252 (20.81%) Service Delivery
6 230 (18.99%) Agile
7 155 (12.80%) Change Management
8 149 (12.30%) Problem-Solving
9 145 (11.97%) Customer Service
10 132 (10.90%) DevOps
11 123 (10.16%) Incident Management
12 120 (9.91%) Performance Management
13 118 (9.74%) Coaching
14 109 (9.00%) Continuous Improvement
15 103 (8.51%) Contract Negotiation
16 97 (8.01%) Migration
17 94 (7.76%) Roadmaps
18 85 (7.02%) Service Catalogue
19 76 (6.28%) Problem Management
20 74 (6.11%) Workflow
Programming Languages
1 106 (8.75%) JavaScript
2 64 (5.28%) PowerShell
2 64 (5.28%) SQL
3 41 (3.39%) Java
4 32 (2.64%) Python
5 18 (1.49%) C#
6 13 (1.07%) Perl
7 11 (0.91%) Bash
7 11 (0.91%) T-SQL
8 5 (0.41%) VB
9 4 (0.33%) Bicep
9 4 (0.33%) Lua
9 4 (0.33%) Ruby
9 4 (0.33%) Tcl
10 3 (0.25%) VB.NET
11 2 (0.17%) R
12 1 (0.083%) BeanShell
12 1 (0.083%) PL/SQL
12 1 (0.083%) ProC
12 1 (0.083%) Shell Script
Qualifications
1 151 (12.47%) Security Cleared
2 127 (10.49%) Degree
3 117 (9.66%) SC Cleared
4 38 (3.14%) ITIL Certification
5 35 (2.89%) DV Cleared
6 31 (2.56%) CISSP
7 30 (2.48%) DBS Check
8 24 (1.98%) CompTIA Security+
9 19 (1.57%) CompTIA CySA+
10 18 (1.49%) CISM
10 18 (1.49%) CRISC
10 18 (1.49%) ITIL Foundation Certificate
11 17 (1.40%) PMI Certification
11 17 (1.40%) PMP
12 16 (1.32%) Cisco Certification
13 14 (1.16%) CCNA
14 13 (1.07%) MCP
15 12 (0.99%) APMG
15 12 (0.99%) BPSS Clearance
15 12 (0.99%) Computer Science Degree
Quality Assurance & Compliance
1 176 (14.53%) SLA
2 43 (3.55%) QA
3 38 (3.14%) GDPR
4 34 (2.81%) COBIT
5 15 (1.24%) GRC
6 12 (0.99%) ISO/IEC 27001
7 11 (0.91%) Data Quality
8 9 (0.74%) NCSC
8 9 (0.74%) NIST
9 3 (0.25%) Cyber Essentials
9 3 (0.25%) Cyber Essentials PLUS
10 2 (0.17%) Accessibility
10 2 (0.17%) HIPAA
10 2 (0.17%) PMO
11 1 (0.083%) GxP
11 1 (0.083%) PMBOK
11 1 (0.083%) SOC 2
System Software
1 203 (16.76%) Active Directory
2 31 (2.56%) VMware Infrastructure
3 27 (2.23%) VMware ESXi
4 14 (1.16%) Docker
4 14 (1.16%) Virtual Desktop
5 11 (0.91%) Hyper-V
6 10 (0.83%) Virtual Machines
6 10 (0.83%) vSphere
7 4 (0.33%) Microsoft App-V
8 2 (0.17%) Oracle RAC
Systems Management
1 73 (6.03%) Microsoft Intune
2 57 (4.71%) SCCM
3 56 (4.62%) Single Sign-On
4 32 (2.64%) OpenView
5 26 (2.15%) Ansible
6 25 (2.06%) vCenter Server
7 21 (1.73%) Kubernetes
8 20 (1.65%) SCOM
9 18 (1.49%) Microsoft Clustering
10 14 (1.16%) Jamf Pro
11 12 (0.99%) CA Single Sign-On
11 12 (0.99%) Grafana
12 9 (0.74%) Progress Chef
12 9 (0.74%) ZABBIX
13 8 (0.66%) AirWatch
13 8 (0.66%) Nessus
13 8 (0.66%) SysTrack
13 8 (0.66%) vRealize
13 8 (0.66%) WSUS
14 7 (0.58%) Terraform
Vendors
1 369 (30.47%) Microsoft
2 128 (10.57%) Dell
3 102 (8.42%) HP
4 78 (6.44%) Remedy
5 73 (6.03%) BMC
6 69 (5.70%) VMware
7 52 (4.29%) SAP
8 49 (4.05%) Oracle
9 46 (3.80%) Cisco
10 36 (2.97%) IBM
11 33 (2.73%) Salesforce
12 29 (2.39%) Splunk
13 28 (2.31%) Kofax
13 28 (2.31%) Pega
14 26 (2.15%) Apple
15 23 (1.90%) CyberArk
16 20 (1.65%) Commvault
16 20 (1.65%) Sun
17 18 (1.49%) Dynatrace
18 17 (1.40%) Unisys