ITIL Certification
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 581 483 642
Rank change year-on-year -98 +159 -138
Permanent jobs citing ITIL Certification 341 632 724
As % of all permanent jobs advertised in the UK 0.35% 0.61% 0.46%
As % of the Qualifications category 1.24% 1.87% 1.72%
Number of salaries quoted 266 474 536
10th Percentile £29,440 £27,325 £28,250
25th Percentile £37,798 £31,275 £39,000
Median annual salary (50th Percentile) £51,250 £47,500 £50,000
Median % change year-on-year +7.89% -5.00% +8.11%
75th Percentile £66,250 £66,634 £63,750
90th Percentile £87,500 £82,320 £76,000
UK excluding London median annual salary £45,000 £41,500 £45,000
% change year-on-year +8.43% -7.78% +5.88%

All Academic and Professional Certifications
UK

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

Permanent vacancies requiring academic qualifications or professional certifications 27,433 33,803 42,122
As % of all permanent jobs advertised in the UK 27.82% 32.57% 26.91%
Number of salaries quoted 17,326 15,201 19,033
10th Percentile £28,290 £31,250 £31,000
25th Percentile £38,500 £41,750 £41,250
Median annual salary (50th Percentile) £54,000 £59,500 £55,000
Median % change year-on-year -9.24% +8.18% -
75th Percentile £71,000 £77,500 £73,750
90th Percentile £87,500 £95,000 £92,500
UK excluding London median annual salary £50,000 £51,000 £50,000
% change year-on-year -1.96% +2.00% -

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 3 May 2024.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -75 320 £52,525 +10.58% 63
UK excluding London -81 219 £45,000 +8.43% 43
Work from Home -10 111 £55,000 +18.92% 37
London -7 107 £62,750 -3.46% 21
North of England +37 64 £44,000 +10.00% 11
South East -60 45 £46,500 +6.90% 12
South West -11 41 £53,750 +64.37% 3
Midlands -21 34 £56,500 +73.85% 10
Yorkshire +82 32 £55,000 +62.96% 3
West Midlands -15 29 £56,500 +73.85% 8
North West -14 26 £34,000 -28.42% 4
East of England +13 23 £29,000 -31.76% 4
Scotland -68 10 £42,500 +6.93% 2
North East 0 6 £40,000 +50.94% 4
East Midlands -7 5 - - 2
Wales +5 4 £27,000 -12.90% 2

ITIL Certification
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (16.13%) Microsoft Exchange
2 44 (12.90%) SharePoint
3 7 (2.05%) Confluence
4 1 (0.29%) BizTalk Server
4 1 (0.29%) OpenStack
Applications
1 62 (18.18%) Microsoft Office
2 29 (8.50%) Microsoft Excel
3 15 (4.40%) Microsoft PowerPoint
4 12 (3.52%) MS Visio
5 5 (1.47%) Spreadsheet
Business Applications
1 6 (1.76%) Dynamics CRM
2 4 (1.17%) Oracle EBS
3 2 (0.59%) SAP Business One
4 1 (0.29%) Dynamics NAV
4 1 (0.29%) Oracle ERP
4 1 (0.29%) Remedy ITSM
Cloud Services
1 111 (32.55%) Microsoft 365
2 57 (16.72%) Azure
3 31 (9.09%) Power Platform
4 23 (6.74%) OneDrive
5 16 (4.69%) AWS
6 14 (4.11%) Entra ID
7 13 (3.81%) IaaS
7 13 (3.81%) Power Automate
7 13 (3.81%) PowerApps
7 13 (3.81%) ShareGate
8 12 (3.52%) SaaS
9 9 (2.64%) GCP
10 7 (2.05%) PaaS
11 6 (1.76%) Azure Sentinel
11 6 (1.76%) Snowflake
12 4 (1.17%) Mimecast
13 2 (0.59%) AWS CloudFormation
13 2 (0.59%) AWS KMS
13 2 (0.59%) Azure DevOps
13 2 (0.59%) Google Workspace
Communications & Networking
1 27 (7.92%) SAN
2 21 (6.16%) DNS
3 20 (5.87%) Firewall
4 18 (5.28%) DHCP
4 18 (5.28%) Wireless
5 17 (4.99%) LAN
5 17 (4.99%) VPN
6 14 (4.11%) WAN
7 10 (2.93%) Network Security
8 8 (2.35%) iSCSI
9 7 (2.05%) TCP/IP
10 6 (1.76%) Remote Desktop
11 5 (1.47%) Skype
11 5 (1.47%) VoIP
12 4 (1.17%) OSPF
12 4 (1.17%) Wi-Fi
12 4 (1.17%) WLAN
13 3 (0.88%) Intranet
13 3 (0.88%) NaaS
13 3 (0.88%) SSL
Database & Business Intelligence
1 28 (8.21%) Power BI
2 8 (2.35%) SQL Server Reporting Services
3 5 (1.47%) Relational Database
4 3 (0.88%) Amazon RDS
5 2 (0.59%) Data Warehouse
5 2 (0.59%) SQL Server Integration Services
6 1 (0.29%) Azure SQL Data Warehouse
6 1 (0.29%) SQL Server
Development Applications
1 12 (3.52%) JIRA
2 5 (1.47%) HP UFT
2 5 (1.47%) JMeter
2 5 (1.47%) LoadRunner
2 5 (1.47%) MSTest
2 5 (1.47%) Selenium
2 5 (1.47%) Team Foundation Server
3 1 (0.29%) Jenkins
General
1 176 (51.61%) Social Skills
2 82 (24.05%) Finance
3 45 (13.20%) Analytical Skills
4 35 (10.26%) Organisational Skills
5 21 (6.16%) Inclusion and Diversity
6 20 (5.87%) Retail
7 19 (5.57%) Legal
8 15 (4.40%) Law
8 15 (4.40%) Telecoms
9 11 (3.23%) Pharmaceutical
9 11 (3.23%) Public Sector
10 10 (2.93%) Manufacturing
11 8 (2.35%) Automotive
12 7 (2.05%) Advertising
13 5 (1.47%) Social Housing
13 5 (1.47%) Spanish Language
14 4 (1.17%) Games
15 3 (0.88%) Banking
15 3 (0.88%) Presentation Skills
16 2 (0.59%) Music Industry
Job Titles
1 75 (21.99%) Service Manager
2 53 (15.54%) IT Manager
3 48 (14.08%) Support Engineer
4 44 (12.90%) Analyst
5 36 (10.56%) Delivery Manager
5 36 (10.56%) Service Delivery Manager
6 35 (10.26%) IT Services Manager
7 28 (8.21%) Lead
8 23 (6.74%) Developer
9 22 (6.45%) IT Support
9 22 (6.45%) Service Analyst
10 18 (5.28%) Senior
10 18 (5.28%) Service Desk Analyst
11 15 (4.40%) Infrastructure Engineer
11 15 (4.40%) ITIL Manager
12 14 (4.11%) IT Services Delivery Manager
12 14 (4.11%) ITIL Service Manager
13 13 (3.81%) Service Desk Manager
13 13 (3.81%) Service Desk Team Leader
13 13 (3.81%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (2.64%) .NET
2 8 (2.35%) .NET Framework
3 3 (0.88%) Kafka
3 3 (0.88%) LDAP
3 3 (0.88%) ODBC
3 3 (0.88%) REST
3 3 (0.88%) SOAP
4 2 (0.59%) Web Services
5 1 (0.29%) EDI
5 1 (0.29%) Elastic Stack
5 1 (0.29%) OAuth
5 1 (0.29%) SailPoint
5 1 (0.29%) SAML
Miscellaneous
1 30 (8.80%) Management Information System
2 17 (4.99%) Driving Licence
3 12 (3.52%) Clustering
3 12 (3.52%) CMDB
4 11 (3.23%) Data Centre
4 11 (3.23%) Greenfield Project
4 11 (3.23%) Product Ownership
5 8 (2.35%) iPhone
6 7 (2.05%) Onboarding
7 6 (1.76%) Self-Motivation
8 5 (1.47%) Data Protection Act
8 5 (1.47%) Fat Client
8 5 (1.47%) Housing Association
8 5 (1.47%) Public Cloud
8 5 (1.47%) Thin Client
9 4 (1.17%) Team-Oriented Environment
10 3 (0.88%) Cyber Threat
10 3 (0.88%) TM Forum
11 2 (0.59%) Reference Data
11 2 (0.59%) Virtual Team
Operating Systems
1 107 (31.38%) Windows
2 31 (9.09%) Windows Server
3 29 (8.50%) Windows 10
4 19 (5.57%) Linux
5 14 (4.11%) AIX
6 10 (2.93%) Android
7 7 (2.05%) Unix
8 6 (1.76%) Red Hat Enterprise Linux
9 3 (0.88%) Mac OS
10 2 (0.59%) Apple iOS
10 2 (0.59%) Windows Server 2012
10 2 (0.59%) Windows Server 2016
11 1 (0.29%) CentOS
11 1 (0.29%) Ubuntu
11 1 (0.29%) VMS
11 1 (0.29%) Windows Server 2019
Processes & Methodologies
1 341 (100.00%) ITIL
2 100 (29.33%) Service Management
3 99 (29.03%) Problem-Solving
4 93 (27.27%) Service Delivery
5 77 (22.58%) ITSM
6 75 (21.99%) Customer Service
7 72 (21.11%) Incident Management
8 67 (19.65%) Agile
9 57 (16.72%) Continuous Improvement
10 55 (16.13%) Change Management
11 41 (12.02%) Problem Management
12 40 (11.73%) Mentoring
13 38 (11.14%) Stakeholder Management
14 37 (10.85%) User Experience
15 36 (10.56%) Roadmaps
16 35 (10.26%) PRINCE2
17 31 (9.09%) Project Management
18 29 (8.50%) Line Management
19 28 (8.21%) Major Incident Management
20 25 (7.33%) Cybersecurity
Programming Languages
1 29 (8.50%) SQL
2 17 (4.99%) PowerShell
3 12 (3.52%) JavaScript
4 8 (2.35%) C#
4 8 (2.35%) MATLAB
4 8 (2.35%) T-SQL
4 8 (2.35%) VB.NET
4 8 (2.35%) VBA
5 6 (1.76%) Data Analysis Expressions
6 3 (0.88%) C
7 2 (0.59%) Bash
8 1 (0.29%) Java
8 1 (0.29%) Python
Qualifications
1 64 (18.77%) Degree
2 33 (9.68%) Security Cleared
3 28 (8.21%) Microsoft Certification
4 22 (6.45%) SC Cleared
5 19 (5.57%) Computer Science Degree
6 14 (4.11%) Master's Degree
7 12 (3.52%) DBS Check
7 12 (3.52%) MCSE
7 12 (3.52%) PMI Certification
7 12 (3.52%) PMP
8 11 (3.23%) MCP
9 8 (2.35%) A+ Certification
9 8 (2.35%) CCNA
9 8 (2.35%) Cisco Certification
10 6 (1.76%) Azure Certification
10 6 (1.76%) DV Cleared
11 5 (1.47%) ISTQB
11 5 (1.47%) MCITP
12 4 (1.17%) CCNP
13 3 (0.88%) CCIE
Quality Assurance & Compliance
1 55 (16.13%) SLA
2 26 (7.62%) GDPR
3 10 (2.93%) ISO/IEC 27001
4 6 (1.76%) Cyber Essentials
5 5 (1.47%) ISO 22301
5 5 (1.47%) QA
6 4 (1.17%) ISO 9001
7 3 (0.88%) GRC
8 2 (0.59%) Cyber Essentials PLUS
8 2 (0.59%) Data Quality
8 2 (0.59%) ITGC
8 2 (0.59%) PMO
8 2 (0.59%) Sarbanes-Oxley
9 1 (0.29%) NIST
System Software
1 88 (25.81%) Active Directory
2 25 (7.33%) VMware Infrastructure
3 10 (2.93%) Hyper-V
4 9 (2.64%) Virtual Machines
5 5 (1.47%) XenDesktop
6 4 (1.17%) XenApp
7 3 (0.88%) VMware ESXi
7 3 (0.88%) vSphere
8 2 (0.59%) Docker
8 2 (0.59%) Terminal Server
9 1 (0.29%) KVM
9 1 (0.29%) Virtual Desktop
Systems Management
1 21 (6.16%) SCCM
2 12 (3.52%) Backup Exec
2 12 (3.52%) NetBackup
3 8 (2.35%) Microsoft Intune
4 6 (1.76%) Microsoft Data Protection Manager
4 6 (1.76%) SCDPM
5 4 (1.17%) Kubernetes
6 3 (0.88%) Ansible
6 3 (0.88%) Single Sign-On
6 3 (0.88%) WSUS
7 2 (0.59%) Active Directory Federation Services
7 2 (0.59%) Jamf Pro
7 2 (0.59%) Terraform
8 1 (0.29%) Oracle ZFS
8 1 (0.29%) Progress Chef
8 1 (0.29%) Puppet
8 1 (0.29%) Sysdig
8 1 (0.29%) vCenter Server
Vendors
1 137 (40.18%) Microsoft
2 38 (11.14%) ServiceNow
3 28 (8.21%) VMware
4 20 (5.87%) Oracle
5 15 (4.40%) Dell
6 14 (4.11%) Cisco
6 14 (4.11%) Citrix
7 13 (3.81%) Hitachi
7 13 (3.81%) NetApp
8 12 (3.52%) Snow
8 12 (3.52%) Veritas
9 11 (3.23%) Nintex
10 10 (2.93%) IBM
10 10 (2.93%) Remedy
11 8 (2.35%) SAP
12 7 (2.05%) Red Hat
12 7 (2.05%) Sophos
13 6 (1.76%) Apple
13 6 (1.76%) Dell Compellent
13 6 (1.76%) Meraki