Service Desk Analyst Contracts in the East of England

Service Desk Analyst
England > East of England

The median Service Desk Analyst daily rate in the East of England is £178, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 25 33 32
Rank change year-on-year +8 -1 +7
Contract jobs requiring a Service Desk Analyst 116 102 155
As % of all contract jobs advertised in the East of England 5.92% 5.24% 6.08%
As % of the Job Titles category 6.65% 5.74% 6.60%
Number of daily rates quoted 8 26 29
10th Percentile £121 £121 £103
25th Percentile £135 £148 £120
Median daily rate (50th Percentile) £178 £175 £140
Median % change year-on-year +1.43% +25.00% +16.67%
75th Percentile £220 £197 £238
90th Percentile £244 £263 £475
England median daily rate £190 £180 £160
% change year-on-year +5.56% +12.50% +23.08%
Number of hourly rates quoted 108 67 117
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £16.15 £14.50 £14.50
Median % change year-on-year +11.38% - -3.33%
75th Percentile £21.37 £20.56 £15.75
90th Percentile £21.46 - £20.25
England median hourly rate £16.00 £15.50 £15.00
% change year-on-year +3.26% +3.30% +9.09%

All Contract IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the East of England with a recognized job title 1,745 1,777 2,348
% of contract IT jobs with a recognized job title 89.08% 91.27% 92.11%
Number of daily rates quoted 747 1,110 1,410
10th Percentile £206 £195 £185
25th Percentile £306 £322 £325
Median daily rate (50th Percentile) £440 £475 £475
Median % change year-on-year -7.47% - +15.15%
75th Percentile £575 £600 £575
90th Percentile £650 £700 £675
England median daily rate £525 £550 £535
% change year-on-year -4.55% +2.80% +7.00%
Number of hourly rates quoted 613 247 342
10th Percentile £14.16 £13.41 £12.50
25th Percentile £16.30 £15.25 £13.41
Median hourly rate £43.00 £41.80 £17.50
Median % change year-on-year +2.87% +138.86% +9.38%
75th Percentile £63.75 £65.00 £47.50
90th Percentile £74.75 £71.66 £60.00
England median hourly rate £39.50 £45.00 £24.00
% change year-on-year -12.22% +87.50% +14.01%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the East of England.

Daily rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Desk Analyst in the East of England over the 6 months to 12 June 2024.

Daily rate histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the East of England.

Hourly rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +1 101 £220 +25.71% 7
Essex +11 8 £123 - 1
Norfolk -5 4 - -
Hertfordshire -10 3 £165 -13.61% 5
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 12 June 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Service Desk Analyst in the job title.

1 75 (64.66%) Customer Service
2 61 (52.59%) ITIL
3 55 (47.41%) Incident Management
4 47 (40.52%) Citrix
5 46 (39.66%) Microsoft 365
6 44 (37.93%) Microsoft Certification
7 42 (36.21%) ServiceNow
8 41 (35.34%) A+ Certification
8 41 (35.34%) MCSA
8 41 (35.34%) Wi-Fi
9 36 (31.03%) Security Cleared
10 35 (30.17%) SC Cleared
11 32 (27.59%) Retail
12 28 (24.14%) Active Directory
13 27 (23.28%) Service Delivery
14 26 (22.41%) Problem-Solving
15 25 (21.55%) Mathematics
15 25 (21.55%) Microsoft
16 22 (18.97%) MCP
16 22 (18.97%) Social Skills
17 19 (16.38%) Microsoft Excel
17 19 (16.38%) Microsoft PowerPoint
18 12 (10.34%) Windows
19 11 (9.48%) Sun
19 11 (9.48%) NHS
19 11 (9.48%) Problem Management
20 8 (6.90%) Degree
21 6 (5.17%) ITSM
22 5 (4.31%) CCNA
22 5 (4.31%) Cisco Certification

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.31%) Microsoft Exchange
Applications
1 19 (16.38%) Microsoft Excel
1 19 (16.38%) Microsoft PowerPoint
2 3 (2.59%) Microsoft Office
Cloud Services
1 46 (39.66%) Microsoft 365
Communications & Networking
1 41 (35.34%) Wi-Fi
2 3 (2.59%) LAN
2 3 (2.59%) Structured Cabling
2 3 (2.59%) WAN
2 3 (2.59%) Wireless
Database & Business Intelligence
1 1 (0.86%) Tableau
General
1 32 (27.59%) Retail
2 22 (18.97%) Social Skills
3 2 (1.72%) Analytical Skills
4 1 (0.86%) Inclusion and Diversity
4 1 (0.86%) Public Sector
Miscellaneous
1 11 (9.48%) NHS
Operating Systems
1 12 (10.34%) Windows
2 3 (2.59%) Windows Server
3 1 (0.86%) Windows 10
Processes & Methodologies
1 75 (64.66%) Customer Service
2 61 (52.59%) ITIL
3 55 (47.41%) Incident Management
4 27 (23.28%) Service Delivery
5 26 (22.41%) Problem-Solving
6 25 (21.55%) Mathematics
7 11 (9.48%) Problem Management
8 6 (5.17%) ITSM
9 2 (1.72%) Line Management
10 1 (0.86%) Actionable Insight
10 1 (0.86%) Data Analysis
10 1 (0.86%) Resource Allocation
10 1 (0.86%) Root Cause Analysis
10 1 (0.86%) Service Management
10 1 (0.86%) Ticket Management
10 1 (0.86%) Trend Analysis
10 1 (0.86%) Workload Management
Programming Languages
1 1 (0.86%) SQL
Qualifications
1 44 (37.93%) Microsoft Certification
2 41 (35.34%) A+ Certification
2 41 (35.34%) MCSA
3 36 (31.03%) Security Cleared
4 35 (30.17%) SC Cleared
5 22 (18.97%) MCP
6 8 (6.90%) Degree
7 5 (4.31%) CCNA
7 5 (4.31%) Cisco Certification
8 3 (2.59%) ECDL
8 3 (2.59%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (0.86%) SLA
System Software
1 28 (24.14%) Active Directory
Systems Management
1 5 (4.31%) SCCM
Vendors
1 47 (40.52%) Citrix
2 42 (36.21%) ServiceNow
3 25 (21.55%) Microsoft
4 11 (9.48%) Sun
5 2 (1.72%) Cisco
5 2 (1.72%) NetApp