1st Line Support Contracts in Scotland

First Line Support
UK > Scotland

The median First Line Support daily rate in Scotland is £175, according to job vacancies posted in the 6 months leading up to 14 November 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 Nov 2024
Same period 2023 Same period 2022
Rank 108 138 159
Rank change year-on-year +30 +21 +12
Contract jobs requiring a 1st Line Support 7 2 14
As % of all contract jobs advertised in Scotland 0.39% 0.083% 0.44%
As % of the Job Titles category 0.43% 0.087% 0.45%
Number of daily rates quoted 5 1 11
10th Percentile £141 - -
25th Percentile £156 £155 £108
Median daily rate (50th Percentile) £175 £160 £125
Median % change year-on-year +9.38% +28.00% +13.64%
75th Percentile - £165 £145
90th Percentile £183 - £150
UK median daily rate £163 £155 £155
% change year-on-year +4.84% - +6.90%
Number of hourly rates quoted 1 0 1
10th Percentile - - -
25th Percentile £13.25 - -
Median hourly rate £13.50 - £14.84
75th Percentile £13.75 - -
90th Percentile - - -
UK median hourly rate £14.56 £17.00 £15.00
% change year-on-year -14.35% +13.33% +18.81%

All Contract IT Job Vacancies
Scotland

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Scotland with a recognized job title 1,626 2,288 3,089
% of contract IT jobs with a recognized job title 91.45% 94.74% 96.11%
Number of daily rates quoted 955 1,457 2,231
10th Percentile £194 £247 £250
25th Percentile £356 £400 £400
Median daily rate (50th Percentile) £450 £475 £475
Median % change year-on-year -5.26% - +5.56%
75th Percentile £538 £575 £564
90th Percentile £638 £675 £650
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% +10.00%
Number of hourly rates quoted 63 64 64
10th Percentile £13.22 £12.17 £12.52
25th Percentile £14.73 £16.04 £13.96
Median hourly rate £19.59 £18.47 £17.72
Median % change year-on-year +6.09% +4.20% -17.58%
75th Percentile £24.18 £54.41 £37.43
90th Percentile £40.90 £62.50 £55.66
UK median hourly rate £36.00 £44.50 £28.12
% change year-on-year -19.10% +58.28% +40.58%

1st Line Support
Job Vacancy Trend in Scotland

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for 1st Line Support in Scotland

1st Line Support
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing 1st Line Support in Scotland.

Daily rate trend for 1st Line Support in Scotland

1st Line Support
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing 1st Line Support in Scotland.

Hourly rate trend for 1st Line Support in Scotland

1st Line Support
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the Scotland region over the 6 months to 14 November 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Glasgow - 5 £169 -
Edinburgh +16 1 £175 +9.38% 2
Fife - 1 - -
1st Line Support
UK

1st Line Support Skill Set
Top 26 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 14 November 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Scotland region featuring 1st Line Support in the job title.

1 4 (57.14%) Windows
1 4 (57.14%) Problem-Solving
1 4 (57.14%) Public Sector
1 4 (57.14%) Social Skills
2 3 (42.86%) ITIL
2 3 (42.86%) Microsoft
3 2 (28.57%) Active Directory
3 2 (28.57%) Service Management
3 2 (28.57%) Customer Service
3 2 (28.57%) HNC
3 2 (28.57%) ServiceNow
3 2 (28.57%) Windows 10
3 2 (28.57%) Remote Desktop
4 1 (14.29%) HubSpot
4 1 (14.29%) Entra ID
4 1 (14.29%) Ticket Management
4 1 (14.29%) Break/Fix
4 1 (14.29%) Organisational Skills
4 1 (14.29%) JIRA
4 1 (14.29%) Azure
4 1 (14.29%) Confluence
4 1 (14.29%) Microsoft 365
4 1 (14.29%) Service Desk Management
4 1 (14.29%) Microsoft Certification
4 1 (14.29%) A+ Certification
4 1 (14.29%) MCP

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) Confluence
Cloud Services
1 1 (14.29%) Azure
1 1 (14.29%) Entra ID
1 1 (14.29%) Microsoft 365
Communications & Networking
1 2 (28.57%) Remote Desktop
Development Applications
1 1 (14.29%) JIRA
General
1 4 (57.14%) Public Sector
1 4 (57.14%) Social Skills
2 1 (14.29%) Organisational Skills
Operating Systems
1 4 (57.14%) Windows
2 2 (28.57%) Windows 10
Processes & Methodologies
1 4 (57.14%) Problem-Solving
2 3 (42.86%) ITIL
3 2 (28.57%) Customer Service
3 2 (28.57%) Service Management
4 1 (14.29%) Break/Fix
4 1 (14.29%) Service Desk Management
4 1 (14.29%) Ticket Management
Qualifications
1 2 (28.57%) HNC
2 1 (14.29%) A+ Certification
2 1 (14.29%) MCP
2 1 (14.29%) Microsoft Certification
System Software
1 2 (28.57%) Active Directory
Vendors
1 3 (42.86%) Microsoft
2 2 (28.57%) ServiceNow
3 1 (14.29%) HubSpot