21 of 21 2nd Line Support Jobs in the South East

Job Title: 2nd Line Support Engineer Location: Oxford (onsite full-time) Industry: Managed Service Provider (MSP) Salary: Up to £35,000 per annum About the Role: We are currently recruiting for an experienced 2nd Line Support Engineer to join a … of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and … the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated Support: Provide 2nd line technical support, resolving escalated tickets from the 1st line support team. Troubleshooting: Diagnose and resolve more »

Are you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will … be providing 1st and 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a brilliant opportunity to further develop your technical skills with a number of different clients, as well as developing some … very rewarding client relationships in a highly rewarding industry. Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, Service Desk Engineer Location: Aylesbury - Commutable from High Wycombe, Luton, Leighton Buzzard, Princes Risborough, Amersham, Oxford more »

Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team. What's in it for you? Competitive salary between £28,000- £30,000 Hybrid working (1 to … UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services. The Role: As a 1st & 2nd Line Support Engineer, you'll play a crucial role in the team, handling 1st & 2nd line technical … skills (TCP/IP and DNS). Desirable skills include Office 365 Administration, general networking knowledge, and familiarity with printers. Responsibilities: Providing 1st and 2nd Line support for Windows Desktops, Laptops, hardware, and software Offering 1st Line and 2nd support more »

An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region … and support. Work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary Monitor and follow up on client's issues, taking ownership to see they progress to a conclusion Required …/remote working Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous job titles and experience including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd more »

IT Support Officer (1st/2nd Line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of … the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining … Windows 10 and Windows 11 desktop environment. Provide 1st and 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all more »

Job Title: 1st/2nd Line Support Engineer Location: Luton (full-time onsite) Industry: Managed Service Provider (MSP) Salary: £25,000- 28,000 per annum About the Role: We are currently recruiting for a 1st/2nd Line Support Engineer … service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Provide 1st/2nd line technical support Troubleshooting: Diagnose and resolve a variety of technical issues, including hardware, software, networking, and cloud-based systems. … a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues. Collaboration: Liaise with 2nd line support engineers and other team members for complex issues, ensuring swift resolutions. Documentation: Maintain accurate records of all work more »

2nd Line IT Support Engineer - Milton Keynes - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support … head office. No two days are the same, visiting different sites mainly in Milton Keynes and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS … Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Milton Keynes, Bedfordshire, Bedford more »

2nd Line Support//Oxfordshire - £32K My client, an MSP based in Oxfordshire, are looking for a 2ndLine Support to join their team. The role will involve provide 1st and 2nd line support to customers and possible … training of end-users where necessary. MSP experience is advantageous and previous IT experience is required. Responsibilities Include: Manage and support client accounts effectively Provide networking assistance and resolve general helpdesk inquiries Occasional travel to client sites to deliver on-site support Skills Required: Strong networking more »

your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is … success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary : £35,000 - £40,000 Location : Redhill (own transport essential due to location) Benefits : - 22 days annual … you ready for an uplifting and career forging challenge? Then lets get down to the nitty gritty… Day-to-Day Responsibilities: Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree more »

2nd Line Support//Oxfordshire – £32K My client, an MSP based in Oxfordshire, are looking for a 2ndLine Support to join their team. The role will involve provide 1st and 2nd line support to customers and possible … training of end-users where necessary. MSP experience is advantageous and previous IT experience is required. Responsibilities Include: Manage and support client accounts effectively Provide networking assistance and resolve general helpdesk inquiries Occasional travel to client sites to deliver on-site support Skills Required: Strong networking more »

2nd Line Support Engineer Up to £180 - 200 per day Hook, Hampshire middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Hook to find a contract 2nd Line Engineer. You will be customer facing to educate and onboard … of the client process (not doing sales!), but helping the founders and team to set up MSP SOPs, documentation and processes! All whilst offering 2nd/3rdline support for the managed services clients already onboard. Ideal Skills: Virtualization package experience is ideal (V2 Cloud, Hyper-V, VMWare … provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. 3rd Line Engineer, Senior IT Engineer, Senior IT Project Engineer, Senior 3rdLine Engineer, Senior Service Desk Engineer, 2ndLine Engineer, IT Support Engineer, IT Engineer more »

MUST DRIVE AND OWN A VEHICLE - KENT BASED BETWEEN SEVENOAKS & MAIDSTONE**** 2nd Line Support, IT Projects Engineer, IT Support, Microsoft/Windows environments, MS365, VMWare, Networking, VOIP, 3-4 days a week in the office, 1-2 days a week remote. An IT … company between Sevenoaks & Maidstone (Wrotham area) in Kent are looking for an IT Projects Engineer (IT 2nd Line Support) to work on multiple projects and complex work packages. This is a hybrid role with 3-4 days a week requiring you to be on site … and the rest of the week remote. You will assist with producing the templates and structures used for projects, including technical documentation to support new products or services for clients when operating BAU. Essential Skills MS 365 Modern Workplace Cloud Solution implementation MS Windows Server & desktop environments Hosted more »

2nd Line Service Desk Engineer Ashford, Kent Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and … based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most … to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP more »

+ Benefits FULL OR PART TIME In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and … solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role. Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses … and Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st/2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of more »

Support Engineer - Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established … business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer's or 2nd line engineers … looking for a new opportunity when they can progress. As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the company's core IT Networking and Telco products. The company have continued to grow and are looking to expand their team more »

Role : 2nd Line MSP Engineer Location : Southampton Salary : £28,000 - £30,000 We are currently recruiting for a 2nd Line MSP Engineer in Southampton. Our Client is looking for someone with 2+ years MSP experience working on Azure, O365 and basic Networking. In this … working closely with more Senior Engineers. This role is perfect for someone who wants to work in IT Projects/Infrastructure down the line, if this is you - APPLY NOW. Exclusive Benefits: Highly Competitive Annual Salary (£28,000 - £30,000) Progression Plan Paid Training & Certifications Fast-paced Technically … Days BH) Medical Cover Pension Contribution Social & Team Environment Events and Work-social Days Key Requirements: 2+ Years MSP Experience Azure, O365 Stack Support Experience Basic Networking Experience Full UK Driving License If you are interested in this role, please click APPLY NOW and attach your FULL UPDATED more »

just hired a 3rd line engineer & Network engineer and have further plans to grow in 2025. They are now looking for a 2nd line engineer to join their business on the helpdesk. The role comes with amazing opportunities to learn and grow with training and … Microsoft certifications planned for the team in early 2025. Key skills/Experience: Strong experience of 1st line support within a helpdesk environment Strong troubleshooting and problem-solving skills Triaging of support tickets that come through the helpdesk Supporting 1st line escalations … with further investigation Create and maintain documentation for technical procedures Excellent communication skills both over the phone and email Strong technical expertise of support Microsoft domain; Office365, InTune, AzureAD Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling) Full UK Driving licence Beneficial skills/Experience: Experience more »

Contract Second Line Support Engineer - SC Clearance required - Berkshire £180 per day outside IR35 Our client is seeking an Security Cleared support professional to join their Technical Desk support team. You will handle incoming technical support incidents, requests and changes. … You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. … You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex server queries. Key Responsibilities: Responsible for 2nd line technical incident resolution and task management. Adherence to all SLA's ITSM ticket management and updates Monitoring of security alerts Managing more »

Contract Second Line Support Engineer - SC Clearance required - Berkshire Up to £180 per day outside IR35 Our client is seeking an SC cleared support professional to join their Technical Support team. You will handle incoming technical support incidents, requests and … changes. You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. You will be responsible for the resolution of tickets and calls ranging from simple password resets to more »

I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support … well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1 st level teams and partner support teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up … customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance reviews Continuous more »

Department: Service Reporting to: 2ndLine Helpdesk Team Leader/Service Director Company Description Long established and fast growing and dynamic company providing IT support services. They specialise in IT Support, Cloud and security services. Based in Basildon, Essex, theyare a highly motivated organisation operating within a … vary depending on the task at hand, however full training will be provided where required. Main Duties and Responsibilities Provide remote 2ndline IT support to our contracted clients via the phone/email Contribute to the maintenance of our IT documentation database After identifying the issue, you will … expected that the 2ndline engineers to log tickets on our helpdesk system. Its the responsibility of our customer services department to action any support requests. Working Hours Ashift pattern on the helpdesk 8:00-4:30/9:00-5:30/9:30-6:00 Career Path more »