7 of 7 Customer Engagement Jobs in Scotland

split between remote working and the client site in Exeter. Job Summary: Individuals in this role will debug and diagnose platform issues for individual customer services running on Microsoft Azure Cloud Platform. Diagnose and mitigate (break/fix) platform faults resulting in service disruption for customer services deployed … Cloud Platform. Coordinate with external and internal teams to find resolutions. Create positive outcomes for partners and customers in critical outage situations. Should be customer centric and at the same time adhere to processes defined for customer issue handling. Identify customer dissatisfaction in real-time and handle … actions and institute processes, tooling to reduce noise and increase signal fidelity. Measure, track detection rates and provide analysis on missing monitors based on customer reported incidents compared to alert-based incidents and provide to AME team, so those monitors can be implemented. Able to work 1st/2nd more »

In-funnel’ communications, including onboarding, retargeting, price alerts, and cross-sell campaigns. Campaign Execution : Design and deliver email and push marketing strategies to boost engagement, retention, and repeat sessions. Performance Optimisation : Forecast, analyse, and optimise campaigns to meet targets and deliver quantifiable impact. Personalisation : Develop and refine targeted, traveller … and push marketing, including campaign management, optimisation, and delivering KPIs. Data-Driven Approach : Strong analytical mindset with the ability to deliver insights that enhance customer engagement and retention. Tool Proficiency : Skilled with ESPs (experience with Braze preferred), workflows, personalisation, and automation. Knowledge of Tableau and Microsoft Office is more »

strategies, your key responsibilities will include: E-Commerce and Web Management * Overseeing the performance, development, and optimisation of our e-commerce platform to enhance customer experience and maximise sales * Monitoring and analysing website performance, ensuring seamless operation, and delivering improvements to meet KPIs Data Analytics * Leveraging data insights to … Developing and implementing innovative catalogue and mail-order campaigns to support and grow this critical revenue stream * Managing catalogue production schedules, creative content, and customer targeting for maximum impact Digital Marketing * Leading a multi-channel digital marketing strategy * Email Marketing, Driving customer engagement through targeted campaigns * PPC more »

Bid Management, and Product Management. 👥💡 - **Operational Efficiency**: Optimize resources to maximize client value and revenue. ⚙️💼 - **Process Improvement**: Enhance service delivery processes for greater efficiency. 🔄🔧 - **Customer Engagement**: Collect client feedback to drive service innovation. 💬🎯 - **Business Development**: Partner with account managers to identify new opportunities. 📈🤝 **What You’ll Bring** - 5+ more »

Technology Company, revolutionizing the electronics industry. Applicants must possess extensive semiconductor experience, be adept at building strong business relationships as well as managing the customer interface. In this Director of Program Management role you will work cross functionally to ensure all aspects of product delivery are well managed; will … execute product and technology roadmaps in partnership with Engineering, Operations and Sales teams; will define and drive the technical customer engagement model as well as driving accountability and awareness into project teams. Key Requirements include: Proven experience of working in the Semiconductor industry. Strong technical background to include more »

of hydraulic and mechanical equipment and systems. Client Mechanical Equipment: Undertake the commissioning, maintenance, inspection, and servicing of a range of client mechanical equipment. Customer Engagement: Visit customers regionally, discuss their needs, and offer services. Survey works to assist in quoting for projects. Project Management: Manage on-site more »

to Wealth Management and/or Outsourcing Implement Compliance Frameworks (e.g. SYSC) Developing and/or maintaining Company Policies & Procedures Stakeholder and Client/Customer Engagement Your Profile Direct experience within Financial Services, ideally Wealth Management An understanding of FCA regulations that relate to outsourcing (SYSC/COBS more »