9 of 9 Customer Engagement Jobs in Scotland

About Legado Legado is a fast-growing, innovative SaaS company revolutionising customer communication through our Digital Vault and Interactive Hub . Our platform empowers businesses to engage with their customers, ensuring compliance, enhancing transparency, and delivering exceptional user experiences. Backed by FNZ and Souter Investments, and trusted by industry … leaders, Legado is shaping the future of secure, intelligent communication. As we continue to scale, we are seeking a Customer Success Manager to own client relationships, drive adoption, and maximise customer retention . This is a crucial role for a proactive and customer-focused professional who thrives … in a fast-paced, high-growth environment. The Role As a Customer Success Manager at Legado , you will be responsible for ensuring customers derive maximum value from our platform, leading to high adoption rates, strong retention, and growth through upsell and expansion opportunities. You’ll work closely with customers more »

skilled and motivated Salesforce Trainer to support and elevate the efficiency of our commercial and operations teams. This role requires expertise in Salesforce and Customer Engagement platforms to deliver effective training programs, provide ongoing support, and enhance user adoption of these tools. You will work closely with cross … potential, driving productivity and performance across our sales organisation. What you'll be doing: Develop, deliver, and maintain comprehensive training programs for Salesforce and customer engagement tools tailored to various roles and user groups within the organisation. Create engaging materials, including documentation, tutorials, videos, and webinars. Conduct onboarding … through targeted training and ongoing monitoring. Equip users with the knowledge to generate and interpret meaningful reports and dashboards. Work closely with sales managers, customer success teams, and operations to align tool training with strategic goals. Serve as a liaison between end-users and technical teams to bridge communication more »

VTO), paid time yearly to volunteer with an organization of your choice Annual bonus potential Training program Concentrix is, a leading global provider of customer experience (CX) solutions and technology. We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer … best brands. The role The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products … for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Work with more »

and maintaining high-quality documentation that enhances product understanding and usability for customers, partners, and internal teams. You will collaborate closely with Product, Engineering, Customer Success, and Marketing teams to create comprehensive documentation that simplifies complex concepts and supports product adoption. This is a hybrid role. Key Responsibilities Documentation … Development: Write clear, concise, and structured documentation that makes technical concepts accessible to non-technical users. Collaboration: Work closely with Product Managers, Engineers, and Customer Success teams to gather information and ensure accuracy in all documentation. Process & Standards: Establish documentation standards, templates, and best practices to ensure consistency and … content, FAQs, and knowledge base articles for internal and external audiences. Tooling & Management: Oversee and optimize documentation platforms, knowledge bases, and content management systems. Customer Feedback Integration: Gather and incorporate feedback from users to continuously improve documentation clarity and usefulness. SEO & Accessibility: Ensure documentation is optimized for searchability, readability more »

play a critical role in managing and expanding relationships with our most valuable enterprise clients. You will be responsible for driving revenue growth, maximizing customer retention, and delivering strategic value to our partners. Leveraging your expertise in account management and knowledge of alcohol/CPG and consumer behavior trends … clients, helping them unlock the full potential of AnyRoad's experiential marketing solutions. This role requires a strategic thinker with strong communication skills, a customer-first mindset, and a proven track record of success in managing enterprise-level accounts in a SaaS environment. What You'll Do Client Relationship … value proposition. Revenue Growth: Identify opportunities to expand usage and adoption of AnyRoad's platform within existing accounts, driving upsells, cross-sells, and renewals. Customer Advocacy: Act as the voice of the customer internally, providing insights and feedback to product development, marketing, and leadership teams to influence strategy more »

play a critical role in managing and expanding relationships with our most valuable enterprise clients. You will be responsible for driving revenue growth, maximizing customer retention, and delivering strategic value to our partners. Leveraging your expertise in account management and knowledge of alcohol/CPG and consumer behavior trends … clients, helping them unlock the full potential of AnyRoad's experiential marketing solutions. This role requires a strategic thinker with strong communication skills, a customer-first mindset, and a proven track record of success in managing enterprise-level accounts in a SaaS environment. What You'll Do Client Relationship … value proposition. Revenue Growth: Identify opportunities to expand usage and adoption of AnyRoad's platform within existing accounts, driving upsells, cross-sells, and renewals. Customer Advocacy: Act as the voice of the customer internally, providing insights and feedback to product development, marketing, and leadership teams to influence strategy more »

success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal … the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. more »

success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal … the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. more »

to Wealth Management and/or Outsourcing Implement Compliance Frameworks (e.g. SYSC) Developing and/or maintaining Company Policies & Procedures Stakeholder and Client/Customer Engagement Your Profile Direct experience within Financial Services, ideally Wealth Management An understanding of FCA regulations that relate to outsourcing (SYSC/COBS more »