1 to 25 of 29 Customer Experience Jobs in Scotland

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »

Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we … their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At … the contribution of all our people, whatever their background or stage in their career. We welcome your application should you hold the right core experience, knowledge and your application sufficiently outlines your relevant skills or transferrable skills in this area. If you believe you're qualified, but don't more »

exciting opportunity for a Business Development Manager to join our Growth team. Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company! Role Details Key responsibilities Grow awareness of Inisoft by developing and … executing effective lead-generation strategies to secure new leads. Build strong relationships to identify and develop new opportunities. Nurture the sales pipeline, understanding our customer needs and helping them solve their key challenges. Develop unique value propositions for our targeted industries. Influence decisions and sales progress through networking, compelling more »

Association is an organisation that's never stood still, we've embraced change and we place no limits on learning. Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other. As a national housing, support and care provider, offering … Specialist role: Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customer service whilst finding solutions by … using your knowledge, operational expertise, and enthusiasm? You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business. Skills and Experience required to become our Solutions Team Specialist: You more »

Head of Customer Success | Hybrid working – 3 days per week in Aberdeen Head Office | Up to £120K base salary We are partnering with a global technology business that has carved a niche in the diverse sectors of oil and gas, construction, utilities, and transportation. The company focuses on crafting … comprehensive array of integrations and services that safeguards everything and everyone organisations value, day in and day out. The role As the Head of Customer Success, you will be part of the senior management and will lead our Customer Success, Onboarding and Technical Support teams. You will be … responsible for overseeing the deployment and roll out of an increasing volume of new and existing client projects, ensuring they have a seamless experience from the moment they sign up for our services. Key Responsibilities Customer Onboarding Develop and implement an effective customer onboarding strategy that ensures more »

working exclusively with a central Glasgow headquartered client who can offer a genuinely exciting opportunity to join them as a Programme Manager for a Customer Experience Digitalisation Programme. … The role will oversee the successful delivery of the programme engaging with business stakeholders to understand and translate requirements. Working very closely with the CX and DX consultancies to ensure they successfully deliver a plan aligned to the longer-term strategic goals to deliver a best in class customer … within the wider Organisation Programme plan. The Programme Manager will lead an effective and engaging communications strategy, clearly demonstrating outcomes and benefits of the CX and digitalisation deliverables. If you are living within the central belt of Scotland and keen to play a major part in a true digitilastion transformation more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »

role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and ensuring they meet required … and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. … Performing trend analysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work more »

insurance, maintenance, breakdown assistance, and a 60,000-mile allowance, with profits going back into helping people with disabilities. The role As Head of Customer Insight & Analytics, you will be the champion of customer data and insight across Motability Operations, shaping their thinking and driving a culture of … customer-focused, evidence-based decision-making. You’ll develop and own the vision and strategy for Customer Research Insight and Analytics. You’ll influence leaders to use customer data and insight in strategic decisions. You’ll build, lead, coach, and inspire the team of 13 Insight and … Analytical professionals. Responsibilities Promote best practice methodologies and new approaches to data analytics and research techniques. Develop predictive modelling for customer data-driven personalisation of communications and experience delivery. Develop segmentation and understand what Motability Operations’ customers truly value. Set the research, insight, and analytics agenda in partnership more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

using our CRM database (Salesforce and Zoominfo) Being accountable for your time management, KPI’s, and development Delivering high levels of sales acumen and customer experience Some of the skills and experience we are looking for: Minimum of 1 years experience in outbound B2B sales Excellent more »

Marketplace Administrator Reports to: Marketplace Manager Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview As a Marketplace Administrator, you will join a team where your role is vital to the success of the global marketplace channels. You will be … across our marketplace channels. This an exciting opportunity to kick start a career within an innovative ecommerce team or to further enhance your existing experience in a successful well-known brand. This role is ideal for someone who has a strong knowledge of web and retail is keen to … to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customer service team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days more »

a diverse range of clients and lead a team responsible for consolidating data sources and displaying them on MS Power BI. Tasked with analysing customer and staff behaviour to improve the overall customer experience and drive business decision making. Prioritise and manage the activities of the MI … to-use dashboards, and work with the Technology team to implement a modern data infrastructure. Required skills: Power BI (Cloud Node), SSRS, SSIS, DAX Experience with Python/R would be an advantage. Experience with Data in the Cloud Able to present effectively at board level Experience more »

ECOMMERCE MANAGER MONDAY - FRIDAY: £45,000 to £50,000 PER ANNUM DEPENDING UPON EXPERIENCE People Solutions are delighted to present a newly created opportunity for an experienced Ecommerce Manager to join our exciting FMCG retail client based in Newbridge, Edinburgh. Our client prides themselves being the number one retailer … role is to lead the Ecommerce side of the business, using your skills of analysis to identify every obstacle and opportunity, and to enhance customer experience whilst maximising every chance to convert sales through the online platform. Benefits The successful candidate can expect the following benefits: Product discount … reviewing conversions, and conducting A/B testing to assure maximum performance of the Ecommerce site. Develop the digital platform to ensure a flawless customer journey Overseeing and implementing the online merchandising strategy Take the lead in promotional campaigns and new product launches Work with developers to create the more »

part of our Edinburgh based team, you will work as a senior engineer and become an integral part of a feature team within our Customer Experience Lab evolving our Digital Channels (native mobile, web, Internet Banking). Why Lloyds Banking Group: We're on an exciting journey to … building features with a passion for evolving best practices within your community. Work with the product and engineering leads to achieve the vision and customer outcomes for your Lab, through writing well-factored and tested code. Be curious about technology and understanding how things work. You'll influence positively … behaviours as we improve how we deliver. What we need from you: Experienced in Node.js or similar technology based API development. Strong understanding and experience in JavaScript/React.js stack. Experienced with modern engineering concepts and technologies such as Microservices, RESTful APIs, Kubernetes, Git, Jenkins. Good understanding of distributed more »

is responsible for managing key authentication, identification and authorisation capabilities across LBG through an enterprise wide product offering which extends across multiple business units, customer bases and geographies. You'll work with high impact innovative technology that is not just the bank of the future, but industry trailblazing in … securing digital access across multiple channels. The ID&A Platform is the front door to the bank; whether the customer is logging on, making a payment or shopping online, this platform and the colleagues running it will ensure a positive customer experience providing assurance that their money … directly with engineering teams to build new features and release them for business consumption, you'll collaborate with Design and Data teams to understand customer problems and ideate the right solution. Aside from this you'll need to work with a diverse range of stakeholders and cross-functional teams more »

solving real problems for users. Lead design throughout the project lifecycle, from planning to execution. Operate in a multi-skilled agile delivery team, crafting customer experiences across digital and e-commerce channels. Skills required include: Adobe CC: Illustrator, InDesign, Photoshop, XD, After Effects,40Web content management systems: WordPress, Craft more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated more »

expert to lead them digitally on this exciting journey. In the position of E-commerce Manager, you will be primarily responsible for the online customer experience and sales of the platform. Day to day, your responsibilities will include: Manage all online activities related to sales, conversion, A/… B testing, and reporting. Develop and enhance digital platforms to deliver a best-in-class customer experience. Implement eCommerce strategies to improve website performance. Create and own the trading calendar for the UK website, App, and Marketplaces to align with seasonal marketing plans. Collaborate with the Head of eCommerce … as recommendation zones and category sorting rules. To be considered for the position of Ecommerce Manager - you will offer a minimum of 3 years experience in a similar role, within D2C retail. Apply today to be considered and find out more. BBBH29997 ** NOTE - All emails from will be sent more »

Software programs, strategies, and systems Continually ensure all Energy Saving measures for all Building Services are monitored and modified accordingly Develop and maintain excellent customer relations with our client base at varying sites Key skills and qualifications Previous experience working with BMS systems and controls with knowledge of … operating and maintaining HVAC systems Experience in protocols such as BACnet, M-Bus and Modbus A good awareness of Health and Safety and related risk assessments Ability to trouble shoot and fault find quickly to resolve reactive works quickly and effectively Great communications skills both written and verbal to … be able to compile and complete reports and build strong customer relationships. Our offer Work for a well-known brand with a continued focus on innovation and growth Join a dynamic team where most leaders are promoted from within Competitive salary and generous benefits including incentive reward scheme on more »

for a Channel Sales Manager to join our Client Services team . Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and passionate individual to join our well established and successful software company! Role Details Key responsibilities Develop and execute a channel partner strategy more »

Engineer, Programmer, Software Developer, Foodservice Technology) Our client is a pioneering force in the foodservice industry, committed to leveraging cutting-edge technology to revolutionise customer experiences and streamline operations. They specialise in delivering innovative solutions to restaurants, hospitality chains, and foodservice providers, shaping the future of the industry. They more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … principles, project management processes, construction management processes, electrical codes and integrated photovoltaic and battery system applications would be highly desirable. Experience with project execution processes is essential. Responsibilities: Assist the procurement and project management teams with coordination of project related activities. Assist the project manager in developing project plans … project status updates in a clear and concise manner. Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers. Liaise with both internal and external project stakeholders on an ongoing basis. Support subcontractor operations daily through coordination and scheduling. more »

lives, empowering them to make the right decisions on their long-term saving, investment, and retirement needs. We do this by providing clear, straightforward customer journeys, supported by flexible and resilient product platforms and services. As an Engineering Lead in the Customer and Employer Labs, you'll deliver … great customer experiences, shape high performing teams and drive engineering excellence. Help to define, communicate, and implement our engineering strategy across the Lab. This includes, focusing on methods, and approaches; working with others to implement and embed within our end-to-end engineering activity. Shape and deliver technical solutions … A strong Engineering background with broad knowledge of tools, techniques, and platforms, including cloud hosting. Our stack is predominantly JavaScript, Node, React and GCP. Experience of leading and embedding engineering transformation initiatives across teams & the Lab. Hands-on proven experience of delivering systems design, software development, testing and more »