1 to 25 of 55 Customer Experience Jobs in the South West

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

A well established fitness/health/lifestyle brand are looking for a Product Designer with strong UI/UX/CX experience. Their products are both web and app based. Experience with tools like Jira and Confluence is a big plus. Ideally you would have a good understanding … methods. This role is paying up to £65,000 base salary plus benefits. Desired skills/experience: UI experience UX experience CX experience Jira/Confluence experience Good communication skills This position is hybrid with 2 days per week in office. Flexible working is also more »

You'll be part of a broader team that is shaping the future of the Business and Commercial banking's website, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business … business, truly understanding the capabilities of AEM and the components, proactively understanding the design systems across the site to provide recommendations focused on the customer, that we can build and that are consistent with the experience cross site Reviewing content requests for relevancy, accuracy and quality, collaborating with … to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance Completing simpler changes and proactively raising briefs to deliver small changes and identified errors/fixes Potentially use Adobe more »

Accountabilities: Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high-risk solutions. Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. Ensures solutions delivered are complete and have integrity and support the architectural strategy and simplified operating model. Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long-term planning. Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Essential Skills/Experience Mandatory - deep experience of delivering secure more »

in machine executable code: contract as a code is the basis for automation, standardization and simplification which drive positive impacts both in terms of customer experience (transparency and personalization) and operations efficiency1 . — 1 More info about Computable Contracts: https://law.stanford.edu/codex-the-stanford-center … alignment with business needs. We don’t intend to “play” with technology, we do really seek for impact. Hence, the ideal candidate will have experience in tech-driven programs or product-oriented companies with an entrepreneur mindset, meaning a wide understanding of technologies coupled with a sense of strategy … Concept implementation, system configuration contribution/review). Advocate, facilitate and communicate publicly on Computable Contracts and correspond concepts. Your Profile EXPECTED SKILLS AND EXPERIENCE Scientific/Engineering/Computer science education (M.Sc. is a must, PhD is a plus). More than 7+ years of experience as more »

a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business … to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance Collaborating with Content Strategists, Visual Designers, Marketing, Product and Content Specialists to create and deliver content changes to the … public website. Whilst using Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations. Why Lloyds Banking Group Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want more »

Were looking for people with creative, innovative, collaborative, and analytical skills to join our marketing teams to support our digital transformation and create fantastic customer experiences. Were looking for an experienced Project Manager responsible for driving project management excellence and delivering our digital customer experience transformation programme. … Someone to get involved in projects of various sizes, within our Group Marketing department in line with our digital Customer Experience strategy. About the role Oversight of website change and digital improvement projects from scoping to delivery, working closely with various stakeholders across the group, such as product … scoping, systems deployment, training and on-boarding to time, quality, and cost Reporting project progress and performance, whilst communicating expert insights About you Demonstrable experience of managing digital transformation projects, with it being a bonus if thats on an international scale within website and ecommerce improvements A passion for more »

portfolio, both technically and commercially. The focus of the role is to support the companys customers in transitioning to cloud-centric services, thereby facilitating Customer Experience transformation and ultimately driving business value. Essential skills: Excellent communication and customer experience skills Excellent attention to detail Can-do more »

Carebeans is looking for an enthusiastic individual to fill the position of an Apprentice Technical Customer Experience Hero – ensuring our customers have a great experience. Role A good understanding of technology PCs, phones and software products Testing new releases of the software, feeding back issues and working closely … with the development team Experience in customer service in software and technology. Has good communication skills and a desire to help. Is a problem solver and wants to take on some responsibility. aAbonus would be that they have worked in the social care sector. Some technical training or … experience would be an advantage. Inputting new customers details onto our accounting system and generating invoices. Chasing up customers who haven’t paid. Managing customers' lockdown software on their devices. Assisting the financial controller. Provide top customer service and assist customers with their queries. Who would be the more »

expertise in e-commerce strategies and website management, you will be responsible for optimising our online store's performance, planning trade activities, and enhancing customer engagement. Responsibilities Oversee the day-to-day operations of our US Shopify Website, ensuring smooth functionality, user experience, and performance optimisation. Manage product … our external A/B testing agency to plan and execute a high-impact testing plan, including reporting on results and rolling out optimisations. Customer Experience and Retention Champion a customer-centric approach by ensuring a seamless shopping experience, from browsing to checkout, and post-purchase … planning, briefing and building Email & SMS communications to our US Database with the goal of maximising repeat purchase and lifetime value. Essential Skills Proven Experience running Trade and Ecom within the US Market Comfortable analysing data to drive actions Experience working in a fast paced environment Ability to more »

The ability to shape and deliver innovative products - you'll play a key role in our product-led growth. The opportunity to use your experience to drive significant changes and double our delivery capacity. This position offers the potential to carve out a unique leadership role and reach executive … their field! Motivated and determined on delivering excellence, they're also focused on fostering a people centric culture! We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us! You would be joining a rapidly growing team bringing the success of …/EU: https://www.pax8.com/en-eu/Requirements: You'll be the ideal Enterprise Architect for us if you have: Substantial experience in enterprise architecture, solution design, and technical leadership roles Strong documentation skills with a passion for clear communication and team alignment In-depth knowledge more »

The Administrative Apprentice will ensure the highest levels of service are delivered to Claranet’s customers by providing ticket-based customer support and responding to Customer requests via a range of communication channels. Role Provide ticket-based customer support; responding to Customer requests for support via … Assess the impact and urgency of tickets and gather the appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of … the correct time frames according to the product service level agreements in place Support the Team Manager towards continued improvement of team process and customer experience Provide first-line investigation and diagnosis, resolving at first contact whenever possible & escalating incidents/requests that cannot be resolved within agreed more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

world of potential We’re looking for an energetic, dynamic people leader to join the team. You will lead a team of highly motivated customer service professionals, striving to develop and empower them to deliver world class customer service while balancing client service demands. You will be at … regions and representing our Centre of Excellence. As part of the Contact Centre Leadership team, you will play an integral part in enhancing our customer service offering across all our communication channels. We’re looking for someone who can grow, develop, and shape the team you’re working with … You will take responsibility for your team’s contribution towards the success of the Contact Centre’s operational and service delivery goals, delivering excellent customer service whilst achieving client service level criteria, management, and development of your team members, ensuring high quality assurance scoring and compliance with regulatory requirements. more »

In addition to validating the project requirements are met, the Test Engineer will focus on how the product can and should be ‘Used’ (the Customer Experience), rather than how the individual components of the product work. The PA Test Engineer will work closely with the Project Team to … of Test Reports and provide recommendations for improvements. The candidate requires high attention to detail, a methodical problem-solving mindset, with proven hands-on experience testing electrical products. They will have experience planning, prioritising and managing their workload, with the expertise to identify the work required and the … project requirements, specifications & supporting materials. · Proactively identify test conditions and acceptance criteria to Validate ‘ How to use ’ the product, maintaining focus on the User Experience . · Identify & plan how to test the products connected to additional Marine products using VHF, NMEA0183, NMEA2000, Wi-Fi, Bluetooth etc. · Identify and deliver more »

branch offices abroad and will require some limited travel both within and outside the UK. The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge … Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience Required Qualifications & Experience Training will be given in areas which are new to the applicant. Degree or similar higher qualification in … A background in communications using serial, Ethernet and similar media. Experienced in programming industrial automation/manufacturing machines Having a thorough working knowledge and experience of 3 or more of the following will be beneficial: Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller. Good knowledge more »

are looking for a dedicated, passionate Delivery Executive to join our rapidly growing team within Capgemini Engineering. We are looking for an individual with experience in the Aerospace Domain, a strong desire for career advancement and the ability to put our customers at the center of Delivery. Your Role … The Delivery Executive will oversee all aspects of delivery within their assigned aerospace accounts to ensure a positive customer experience, you will also: Collaborate with their partnered Account Executive(s) to ensure we align Capgemini services to meet customer expectations in a competitive environment and that relevant … new services are visible to the customer in the form of demonstrations, points-of-view, white papers, briefings etc. Actively drive delivery-led selling across assigned Accounts. Meet financial and non-financial targets for assigned accounts, including leading on profitability improvement initiatives. Accountable for delivery of Engagements within their more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well-versed in Microsoft Office more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well-versed in Microsoft Office more »

engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent Multi skilled in both electrical and mechanical disciplines. Experience of planned preventative maintenance systems. Experience fault finding within MHE (Material Handling Equipment)/Automation systems. Experience in interpreting both mechanical and … electrical drawings. Experience of conveyor maintenance, motor controllers/inverters. DESCRIPTION Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we … are open to hiring candidates to work out of one of the following locations: Plymouth, GBR PREFERRED QUALIFICATIONS Apprentice Trained, HNC, HND, BSc, BEng Experience of high voltage switching. Experience of sortation machines. Experience of maintaining/configuring bar code scanners. Experience of print and apply more »

excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM … to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers … of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with more »

Location:Bristol Looking to recruit an experienced Bodyshop Workshop Controller for our bodyshop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. The successful Workshop Controller … will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle. Responsibilities more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction, in addition to representing the brand by providing Information. Role Completing product presentations. Test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment Advising customers on electric car ownership including EV Grants Recognising and Dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … Customer service specialist Level 3 Sales Qualification, (City and Guilds Level 2 Certificates in principles of sales) Emergency first aid at work Understanding electric vehicles Advanced electrification Kia Product Knowledge A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities more »