1 to 25 of 29 Customer Service Jobs in Newcastle upon Tyne

000+ spaces and 40 multi-family apartment communities, nearly 7,300 units! IPG has eight core values: Integrity, Persistency, Fun, Continuous Change, Ownership, Teamwork, Customer Service and Diversity! Does this sound like you? You'll fit right in. What's in it for you? $25.00 hourly Medical, Dental … collaborate effectively with team members Exceptional time management and problem-solving skills Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability … of the property Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement Ability to handle complaints and ensure community standards are upheld Strong verbal and written communication skills to interact with tenants, contractors, and local authorities Must have a valid driver's license More ❯

Medical Field Service Engineer, Biomedical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £45,000 Car Allowance £7,000 Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review The Role … Medical Field Service Engineer, Biomedical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems … ensuring that the highest levels of customer service are maintained at all times. Your Background - Medical Field Service Engineer, Biomedical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity More ❯

environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a 2nd Line Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring … the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring … firewalls, routers, and switches (preferably Cisco or Fortinet). Strong troubleshooting skills, with a methodical and analytical approach to problem-solving. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Experience with remote desktop tools and ticketing systems. In Technology More ❯

individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide admin and organizational support to our Provisioning Team, ensuing the smooth and efficient resource management of … assets. Procurement : Assist with the procurement process for IT equipment and services, including obtaining quotes, processing orders, and coordinating deliveries. User Support : Provide excellent customer service to employees, including troubleshooting common issues. Project Assistance : Support IT projects by coordinating tasks, tracking progress, and ensuring deadlines are met. What … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of More ❯

individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide admin and organizational support to our Provisioning Team, ensuing the smooth and efficient resource management of … assets. Procurement : Assist with the procurement process for IT equipment and services, including obtaining quotes, processing orders, and coordinating deliveries. User Support : Provide excellent customer service to employees, including troubleshooting common issues. Project Assistance : Support IT projects by coordinating tasks, tracking progress, and ensuring deadlines are met. What … does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of More ❯

greener future, this apprenticeship is the perfect opportunity to kickstart your career! A Typical Day in the Job: This role will involve elements of customer service where the apprentice will need to speak to clients to retrieve information in order to analyse the information Analyse reports from the … to understand different elements of data, calls get tagged which feed into different data reports Provide data to team leaders of the back of customer service queries whether this be on the phone or from live chats Compile and manage data from various internal CRM systems to ensure More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our … with confidence. Demonstrate and deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think … on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration More ❯

Job Title: Trainee Service Desk Consultant Location: Newcastle upon Tyne Salary: £25k per year + bonus Job type: Full Time, 12 Months Fixed Term About the role: As a Trainee Service Desk Consultant within our TSG Academy, you will work within our Service Desk Team progressing through … May 2025. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical … end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most More ❯

reading & writing in "French" Some prior Admin experience is beneficial but not essential, full training is provided. 1 year + Finance/Business/Customer Service/Education related administration skills. Familiarity with Microsoft Excel and handling sensitive/confidential data is preferred. Detail orientated, resilient, organised, flexible … we offer at TRG? Clear career progression to senior/leadership levels based on personal performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + Birthday + Volunteering paid days off ‘Family Matters … enhanced Maternity/Paternity Leave/Loss support) Discounted travel pass 'Corporate Pop Card' (+1 year of’ service) Perkbox discounts at your local retail/hospitality establishments Online wellness/workout classes, discounted gym membership Festive Company Closure break between Xmas to New Year EAP (phone counselling, Legal/ More ❯

date: 24 Apr 2025 Sector: Technology Role: Analyst Contract Type: Contract Hours: Full Time On behalf of the Cabinet Office, we are looking for Service Desk Analysts (Inside IR35) for a 7 Month contract based Hybrid in London or Newcastle. Operating within the heart of Government, as a Service … and other supported Government departments. Responsibilities Provide first and second line support for all IT related issues, interacting with a diverse user base. Process service requests and manage incidents, prioritising and resolving them within agreed timescales. Rotate between phone and IT portal ticket support, user facing assistance at Tech … we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. Customer Service and Problem-Solving: Experience of working in a Service Desk environment, with strong problem-solving skills. Ability to provide customer More ❯

Team: Branch Network Salary range: £23,500 - £25,000 per annum DOE + red-hot benefits Contract Type: Permanent Full Time, 35 Hours Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service … great benefits digital brings and guiding them through the process Resolving any queries customers may have with their banking Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution Working with awesome colleagues across our Stores … both in store and in the local community We need you to have… Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers Insatiable curiosity as you ask questions and seek to offer More ❯

Team: Branch Network Salary range: £23,500 - £25,000 per annum DOE + red-hot benefits Contract Type: Permanent Full Time, 35 Hours Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service … great benefits digital brings and guiding them through the process Resolving any queries customers may have with their banking Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution Working with awesome colleagues across our Stores … both in store and in the local community We need you to have Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers Insatiable curiosity as you ask questions and seek to offer More ❯

of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. Deliver excellent customer service which balances quality and cost effectiveness. Knowledge of IT Service Management with some experience in Delivery Management and Product Lifecycles. You … whilst keeping roadmaps aligned to Business Services and Device Lifecycles from initial procurement to disposal. Using a wide variety of tools including Splunk and Service Now we are constantly assessing Network services within the multiple Data Centres with a Secure Boundary network to allow integration with Cloud Service Providers which provides a secure, resilient service for our users. You will also demonstrate a good understanding of the Incident and Problem management of your products, utilising the ITIL framework with a focus on understanding the root cause to prevent incidents and taking a proactive approach to driving More ❯

/Exchange Active Directory/AzureAD Group Policy (DNS/DHCP) Networking - VLANs, TCP/IP, exposure to routers and switches Strong communication and customer service skills Full UK Drivers licence and access to a vehicle - essential Desirable: Previous MSP experience Virtualisation - Hyper-V PowerShell This is an … phone, email or face-to-face Following in-depth diagnosis, escalate to 3rd line when necessary Log all incidents and requests within the agreed service desk work management system. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Identify and drive through opportunities … for improvement/change via the Service Improvement. With this opportunity, you will achieve: Starting salary from £26k-£29k DOE 25 days annual leave + bank holidays Business mileage where applicable Contributory pension scheme Private healthcare scheme Plus much more For further details and to apply, please send your More ❯

Hays Technology in Newcastle are working with a local organisation to recruit a Service Desk Analyst on a permanent basis. This role requires a dedication to delivering high-quality customer service along with a good technical understanding. Service Desk Analyst Newcastle Upon Tyne Fully on-site … with customers regarding technical issues, via phone and email Identify reoccurring technical faults and recommendations to the Support Manager Knowledge, Skills and Experience Required: Customer focused Highly motivated Strong troubleshooting ability Good documentation skills Time management skills What you need to do now If you're interested in this More ❯

What we’re looking for? · Prior Payroll experience is beneficial but not essential, full training will be provided · 1+ years Payroll/Finance/Customer Service/Business related administrative skills · Familiarity with Microsoft Excel and handling sensitive/confidential data is a plus · Detail orientated, deadline driven … at TRG? · Up to 10% performance based bonus · Meritocratic career progression plan · Holidays: 25 increasing to 27 days (3 years’) & 30 days (5 years’ service) · UK bank holidays +10 days 'Work Anywhere' + Birthday + Volunteering · ‘Family Matters’ (enhanced Mat/Pat/Loss leave/support services) · Discounted … travel pass 'Corporate Pop Card' (+1 year of’ service) · Perkbox discounts at your local retail/hospitality establishments · Online wellness/workout classes, discounted gym membership · Festive Company Closure break between Xmas to New Year · EAP (phone counselling, Legal/Financial/HR & Health advice) · 4pm ‘Wellbeing Weekend’ early More ❯

and a multitude of assets such as images, videos and animations. Knowledge of variables and expressions would be an advantage. This role requires excellent customer service skills, listening to customer needs and making suggestions about how to achieve the desired result. You will be trained in our More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to … our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP … to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

release readiness. Supplier Coordination Manage support tickets with third-party suppliers and participate in troubleshooting. Work collaboratively to resolve issues, escalate concerns, and ensure service levels are met. Documentation & Reporting Maintain clear and accurate documentation of support actions and system changes. Develop and manage internal knowledge base content to … support self-service and team learning. Produce regular reports and insights on support activities. Project & Transition Support Support ad hoc project work, particularly during the transition of applications from development into business-as-usual (BAU) operation. Skills required Education/work experience Proven experience in technical support roles, ideally … of IT operations and the role of business applications. Strong analytical and problem-solving skills. Intermediate to advanced Excel proficiency. Abilities Commitment to excellent customer service and user experience. Strong communication and interpersonal skills. Confidence in addressing supplier performance issues when needed. Ability to work at pace and More ❯

of working to ensure all operational items are captured for training & onboarding requirements Monitor project performance and continuously seek ways to improve efficiency and customer experience Provide high level customer service, acting as a trusted advisor to the client throughout the implementation journey Assist the Head of More ❯

of working to ensure all operational items are captured for training & onboarding requirements Monitor project performance and continuously seek ways to improve efficiency and customer experience Provide high level customer service, acting as a trusted advisor to the client throughout the implementation journey Assist the Head of More ❯

Control System related issues across a wide range of products. Implementing upgrades and updates to existing equipment. Ensuring customers are well supported in their service needs and technical issues are resolved quickly and efficiently to maintain high customer satisfaction. Efficient Management & Prioritisation of workload for the Engineers. Delivering … for clients in the marine, subsea, oil & gas and renewables market. Recent experience of a similar role in a bespoke engineering environment/providing service support Experience of working to ISO9001 or equivalent in a project based organisation. A high level of competence with IT systems and tools Excellent … Customer Service skills Desirable Skills/Attributes: Experience of Siemens TIA Portal/Unified (preferred) Experience of Rockwell or Mitsubishi platforms Experience of configuring & commissioning Variable Speed Drives (Siemens, Nidec & ABB) Previous experience within the Marine/Offshore/Subsea environment Knowledge & experience of relevant functional safety standards More ❯

Identify areas where technology can streamline HR processes and improve efficiency by recommending and implementing process improvements to enhance the employee experience and HR service delivery. Support and Training: Provide relevant training and support to those using the technology system, including recorded sessions, updated documentation, and ad hoc training … opportunities. Proven experience of third-party management in relation to suppliers, sub-contractors, and stakeholders across the organisation. Ability to consistently deliver high-quality customer service in a professional manner; effective listening and good verbal and written communication skills. Good planning and organisation skills to deliver operational requirements. More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary … deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle More ❯

and ultimately drive exceptional sales performance. Reporting directly to the board, you will lead and inspire a talented team of approximately 24 sales and customer service professionals, managed through experienced Heads of New Business, Account Development, and Customer Success. Your remit is broad and impactful: spearheading all More ❯