1 to 25 of 49 Customer Service Jobs in Tyne and Wear

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. Th e role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period … assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role 6 months - £15 p/h The role is an office based within Newcastle. Working hours of the team are between … include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer more »

Role - Customer Service Advisor (Banking) - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12>£14 per hour ( subject to experience, 7.5 hours paid per day, 37.5 a week) Details … Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries. Required Skills: Customer Service Experience (Largely inbound calls) Excellent communication skills, written & verbal Experience resolving customer complaints would be beneficial Data entry & use of CRM … required The ideal candidate will have the experience in the below, as part of their skill-set: Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach Able to work in a fast-paced environment, ensuring defined protocols are followed. A good more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing … will play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide … guidance on how to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering more »

scheme, and 23 days annual leave (plus Bank Holidays), increasing to 29 with service. As Workshop Coordinator your responsibilities will include: Take Ownership of Customer Maintenance Issues: Assume responsibility for addressing customer maintenance issues. Coordinate with relevant suppliers to ensure timely completion of work. Challenge parts and labour … information provided by suppliers when necessary. Customer Communication: Keep customers informed about maintenance event bookings. Provide updates on delayed maintenance from workshops. Communicate vehicle availability and any excessive costs. External Workshop Management: Issue job numbers to external workshops. Ensure repairs stay within budget and meet recall or defect requirements. … Communicate other maintenance needs to workshops. Customer Service and Expectation Management: Provide customer service to workshops, suppliers, and customers. Manage expectations and pass on queries beyond the role. Quality Review and Documentation: Review workshop maintenance electronic job sheets for compliance, validity, timeliness, and completeness. Close open more »

At WorkLyf we are recruiting for a SMR Vehicle Service Co-Ordinator based in Newcastle-Under-Lyme. (Hybrid work available) Purpose To ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers … all KPIs/SLAs and statutory requirements are met in full at all times. Key Accountabilities To be the dedicated point of contact for service/maintenance booking enquires, including assisting with breakdown queries. To provide excellent support to drivers who may be in a distressing situation due to … vehicle breakdown/maintenance. To follow business defined rulesets to achieve customer outcomes for their fleet. To develop relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs. To develop strong relationships with third party suppliers to ensure the most cost-effective route for more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … the highest levels of quality and service to our customers. The role is responsible for identifying and taking the lead on analysing data and quality checking programmes, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing … data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation. Key Responsibilities: Review, analyse and compile a series of more »

Service Desk Analyst, Newcastle Salary £24,000 Our national facilities client has an immediate opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. … followed, portraying a confident approach to users and colleagues. Requirements: - Ideally some relevant experience gained within a helpdesk role - Solid experience gained within a customer service role (face to face or telephone based) - Tech savvy - an understanding and awareness of IT support and technologies. - You will be comfortable … skills and have the ability to work to well as part of a team. Whether you're: a) An enthusiastic team player with excellent customer service skills looking to commence their career in IT support b) An IT graduate looking for their first opportunity, or c) An experienced more »

IT Service Desk Analyst - £20 - 25k - Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of IT, the … support inquiries. Quickly diagnose and resolve technical issues. Escalate complex problems to senior technical staff. Maintain accurate issue tracking and documentation. Deliver high-quality customer service and follow-up. Requirements: 2 years experience in IT support or a helpdesk role. Strong problem-solving skills and technical knowledge. Familiarity … with various operating systems and IT fundamentals. Excellent communication and customer service skills. Relevant IT or Computer Science qualification preferred. This is an excellent opportunity for an enthusiastic and passionate IT Service desk analyst to join a successful organisation which champions training, learning and development. Interviews are more »

Job summary Call Handler Together in a Crisis 24 hour service working days/nights and weekends, enhancements paid for unsocial hours Salary: £23,434 - £27,219.91 plus enhancements This is a great opportunity for Psychology graduates who have first-hand mental health experience. We have a brand new … Duties and responsibilities To provide rapid response and a triage function to all calls received through the agreed pathway. Utilising a high level of customer service skills at all times, provide a call handling role to the 111 service ensuring that all calls are routed appropriately. To … electronic records system. Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual. Communicate effectively with service users, carers, colleagues and all other professionals. Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management more »

Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by … management. • Desktop/Server troubleshooting and support • SharePoint Online management • Resolving complex tickets in a timely manner. • Maintain accurate issue tracking. • Deliver high-quality customer service and follow-up. • Quickly diagnose and resolve technical issues. • Client site visits when required. • Document solutions to problems to build an IT … IT support or a helpdesk role. • Strong problem-solving skills and technical knowledge. • Familiarity with various operating systems and IT fundamentals. • Excellent communication and customer service skills. • Relevant IT or Computer Science qualification preferred. Key Skills & Experience: • A high degree of understanding of the trends in IT and more »

and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. The Role Our Life Safety and Security engineering team is at the heart of our business. Multi-skilled … across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor … Audio Visual, Public address & Voice Alarm systems. Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within more »

Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated Technical Support Advisors … and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the … and software. Excellent written and communication skills with a problem-solving attitude. A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

liveable life. They believe that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, the charity strives to be open, enabling, inclusive and courageous in all that they do. The charity is … supporter services and database professional you will: Supporter Care Be the first responder to supporter enquiries, whilst organising and assigning workload appropriately to meet service level agreements. Deliver excellent standards of supporter care. Ensure all supporter care processes are documented, understood and reviewed in full, periodically. Support in the … Supporter Services by providing information and reports on supporter giving that informs decision making on marketing activities. Skills and Experience Experience of providing excellent customer service, including managing and prioritising conflicting priorities Flexible approach to customer service, going above and beyond expectations Knowledge and working experience more »

We have an exciting opportunity for a Proactive Service Operative to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. … of this role is to to ensure all our customers are connected with their parcel as soon as possible and are satisfied with the service they receive from our couriers. The role is responsible for delighting the internal and external customer in resolving the issues of “undelivered” & “delivery … disputed” parcels that have impacted the customer journey. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any claims or enquiries. The more »

detail and accuracy - You have an excellent understanding of Telephony solutions - You are orgainised, able to work to deadlines and prioritise workload - You have customer service experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not … Leased Lines; -Hosted Telephony Solutions -On-Site Telephony (PBX) Systems. - Lead on projects, manage the process and provide weekly reporting via calls with the customer and our suppliers - Understanding the solution and process bespoke to the customer - Act as the single point of contact during the delivery process … and ensure high levels of customer satisfaction are maintained - Manage the on-boarding of new customers in-line with the internal company processes and procedures - Provide regular communication, support and project status reports to customers via email and telephone - Provide support to Project Delivery Managers - Management and provision of more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

and maintaining telecoms equipment and solutions on behalf of the Engineering Team at Onecom to the highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot … time - You have experience in working with ISDN, SIP and diagnostic tools - You demonstrate a positive “can-do” attitude - You have a passionate for customer service - You have working knowledge of networking technologies What you'll be busy doing: - Attend customer sites throughout the UK to carry … Use of supplier portals to raise and escalate customers' support queries through to completion - Maintain and update all relevant installation and maintenance documentation and service support tickets - Deal with any technical escalations that are passed over from a Service Desk Engineer and manage outstanding service issues through more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

at Atom Technology Solutions Limited. You will be working with a variety of clients and projects, providing IT support and solutions. Role Provide excellent customer service and communication skills to our clients and colleagues. Troubleshoot and resolve IT issues, both remotely and on-site. Install, configure, and maintain … of the art IT and telecom strategies from the ground up as well as working with your existing services and solutions. We believe our customer “talk first” approach provides the best support experience available. more »