1 to 25 of 71 Customer Service Jobs in the North East

Customer Service Agent, Gateshead area £25,000 per annum, hybrid working Talent84 is pleased to support our long-term client, a leading software solutions provider, in their search for a Customer Service Agent. As a Customer Service Agent, you'll be part of a … supportive team, assisting customers with product and service inquiries via the helpdesk. Your main focus will be delivering excellent customer service by responding to queries and resolving issues efficiently and professionally. Youll work within helpdesk hours (Monday to Friday, 8am6pm, on a rotating 8-4 or … . Our client fosters a positive work environment and offers a hybrid working model (2 days in the office). Key Responsibilities Respond to customer enquiries promptly and professionally. Log and track issues, ensuring they are directed to the correct team for resolution. Keep customers updated on the status More ❯

of the RSP within the HRA. The role is a critical part of the Programme, and the role holder will act as SME for Service Transition, acting as a liaison point between the RSP team and the wider business community, both internal to the HRA and external for any … planning transition processes of ongoing and future transitions of new services transitioned to BAU. The postholder will be expected to work with Head of Service Delivery in designing and implementing the correct, ITIL based, service transition processes for Service Go Live, ensuring their integration into the existing … BAU support processes and to ensure that requirements of the Service Design are realised in operations. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health Research Authority. This role will sit within Service More ❯

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a … prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through … colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to More ❯

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a … prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through … colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to More ❯

Our client is looking to recruit several Customer Service Advisor to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career. Why this job matters Are you someone … who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role. Why not use your skills to make a difference and join our Home Technical Team in Darlington. Youll be talking over the … could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can More ❯

Are you a Service Desk looking for an opportunity to lead a team, drive service improvements, and work in a fast-paced, customer-focused environment? Service Desk Lead Gateshead (Hybrid) £27,000 - £32,000 My client, a nationwide workplace technology provider, is looking for a Service … Desk Lead to oversee the daily operations of their IT and telecoms helpdesk. This is a key role in ensuring efficient incident management, high customer satisfaction, and continuous service improvement. Daily Duties: Leading & mentoring a team of service desk technicians. Ensuring service levels (SLAs) are met … for improvement. Managing incident resolution and escalating complex issues when necessary. Developing and maintaining a knowledge base for common issues. Providing regular reports on service desk metrics and trends. Liaising with key stakeholders and ensuring a high level of customer service. Role Requirements: Proven experience leading a Service More ❯

Medical Field Service Engineer, Biomedical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £45,000 Car Allowance £7,000 Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review The Role … Medical Field Service Engineer, Biomedical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems … ensuring that the highest levels of customer service are maintained at all times. Your Background - Medical Field Service Engineer, Biomedical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity More ❯

Customer Data Strategy & Insights Consultant - Accenture Song Location: London/Manchester/Newcastle/Edinburgh Career Level: Consultant (L9) Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative … client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance. As a Customer Data Strategy & Consultant, you will: Create Customer Data Strategies: Develop strategies to enable personalized customer experiences across online and offline touchpoints. Utilize … is measurable and that its value is communicated effectively. We are looking for experience in the following skills: Data Direct Marketing and/or Customer Service An understanding of Martech and Adtech stacks Knowledge of analytical approaches for example; attribution, next best action, propensity modelling, segmentation, forecasting Customer More ❯

your career. Live a life more Virgin. Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in … accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you'll be doing Be the Voice of Virgin Money, guide customers over the phone, offering extra help and sharing how they can … the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. Deliver Exceptional Service; if customer service and doing the right thing are your passions, we want you on our team! Have brilliant inbound conversations; develop More ❯

team, you’ll work directly with the founders, contributing significantly to our strategy and helping us establish our company culture. The Role As the Customer Success Manager (CSM), you will play a pivotal role in driving customer success, retention, and growth. You’ll become the product expert, trusted … our solution. Your responsibilities will span onboarding and adoption, training, renewals and upsells, advocacy, and strategic relationship building. The ultimate goal is to strengthen customer relationships and foster a truly customer-first culture. This role demands exceptional communication and people skills, an eye for detail, the ability to … to-understand way to a prospect who does not have as much technical inclination. Here are some of the key parts of the role: Customer Adoption Drive adoption of our platform by deeply understanding our customer base and providing thoughtful solutions and paths to lead them to success More ❯

support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability … to work with both technical and non-technical teams, we’d love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to … skills with the ability to manage multiple projects and deadlines Proficiency with technical drawing software (SolidWorks is , or equivalent experience with similar systems) A customer-focused mindset with the ability to build and maintain strong client relationships Willingness to travel occasionally for customer visits and industry events About More ❯

new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business … and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills … and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Durham region in line More ❯

environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a 2nd Line Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring … the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring … firewalls, routers, and switches (preferably Cisco or Fortinet). Strong troubleshooting skills, with a methodical and analytical approach to problem-solving. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Experience with remote desktop tools and ticketing systems. In Technology More ❯

solutions and robust network infrastructures transform the way people, places, and organisations work.And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and … think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will More ❯

greener future, this apprenticeship is the perfect opportunity to kickstart your career! A Typical Day in the Job: This role will involve elements of customer service where the apprentice will need to speak to clients to retrieve information in order to analyse the information Analyse reports from the … to understand different elements of data, calls get tagged which feed into different data reports Provide data to team leaders of the back of customer service queries whether this be on the phone or from live chats Compile and manage data from various internal CRM systems to ensure More ❯

2nd Line Customer Support We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission … relies on a team full of inspiring people, and we're looking for 2nd Line Customer Support with Technical experience to help us maximise customer satisfaction. Could that be you? If Customer Service or Technical Support gets you out of bed in the morning, and Resolving … Customer Issues puts a smile on your face then we would love to find out more about you. Here's why you'll love this role… Respond to customer cases by performing 2nd line support diagnostics, to resolve the fault and/or implement a workaround solution that More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our … with confidence. Demonstrate and deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think … on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration More ❯

Job Title: Trainee Service Desk Consultant Location: Newcastle upon Tyne Salary: £25k per year + bonus Job type: Full Time, 12 Months Fixed Term About the role: As a Trainee Service Desk Consultant within our TSG Academy, you will work within our Service Desk Team progressing through … May 2025. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical … end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most More ❯

do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you’re passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we’d … love to hear from you! The Role: We’re looking for a dynamic and experienced Customer Success Manager to join our friendly and forward-thinking team. In this role, you’ll combine technical expertise with a deep understanding of finance operations to help our customers overcome challenges and achieve … solutions, guiding them toward business success and long-term partnership with Sage. You’ll bring innovative ideas to the table, work collaboratively to solve customer challenges, and create tailored plans that align with their unique needs. What We’re Looking For: Someone who understands how finance teams operate and More ❯

difference to every learner and inspire them to succeed. Our mission drives everything we do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future. Are you an enthusiastic and driven individual who can … Manager to maintain and grow client accounts and serve as our main point of contact. Coming from either a background in recruitment, sales, or customer service, the ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. You will join … to progress onto a Level 4 Programme. Role Responsibilities (include but not limited to): Operates as the main point of contact for your assigned customer accounts. Identify and generate new sales in your customer accounts, including progressions, upselling, and cross-selling. Coordinate with colleagues working on the same More ❯

reading & writing in "French" Some prior Admin experience is beneficial but not essential, full training is provided. 1 year + Finance/Business/Customer Service/Education related administration skills. Familiarity with Microsoft Excel and handling sensitive/confidential data is preferred. Detail orientated, resilient, organised, flexible … we offer at TRG? Clear career progression to senior/leadership levels based on personal performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + Birthday + Volunteering paid days off ‘Family Matters … enhanced Maternity/Paternity Leave/Loss support) Discounted travel pass 'Corporate Pop Card' (+1 year of’ service) Perkbox discounts at your local retail/hospitality establishments Online wellness/workout classes, discounted gym membership Festive Company Closure break between Xmas to New Year EAP (phone counselling, Legal/ More ❯

issues and delivering advanced technical support to our clients. Your role involves troubleshooting, diagnosing, and resolving escalated incidents to ensure minimal downtime and maximum customer satisfaction. Key Responsibilities: Technical Expertise: Utilize your extensive technical knowledge to troubleshoot complex IT issues across various technologies, including Windows Server, Active Directory, Microsoft … and network infrastructure. Problem-Solving: Apply a systematic approach to identify root causes, implement effective solutions, and prevent recurring issues. Customer Focus: Foster strong relationships with clients by providing exceptional customer service, clear communication, and timely resolution of issues. Incident Management: Manage and prioritize incidents, escalate issues More ❯

well-integrated account relationship structure to ensure your long term success. Your expertise in all leading mobile carrier products enables you to engage our customer IT evaluation teams and recommend appropriate smartphone, data only, IoT, WWAN, and other emerging mobile solutions to vCom clients to ensure they make the … and responsibilities Complete vManager software and technology training Get to know the organization and the people in it Partner with existing account teams and customer base In your first 3 months, you’ll: Learn by doing and asking lots of great questions (this role is best learned by experiencing … that there is still a lot to learn) Establish connection and build rapport with your account contacts, both within and outside of vCom Lead customer and client discovery meetings and present solutions In your first 6 months, you’ll: Begin to feel like you’ve mastered the basics of More ❯

to login/join with: Quality Analyst (India, Remote), Newcastle upon Tyne Client: Jobs for Humanity Location: Newcastle upon Tyne, United Kingdom Job Category: Customer Service EU work permit required: Yes Job Reference: e9a0280a0919 Job Views: 4 Posted: 18.04.2025 Expiry Date: 02.06.2025 Job Description: When you join Turnitin … and individual level – share with Quality Team Lead Qualifications, Skills and Knowledge/Experience Essential: Bachelor’s degree or relevant experience Experience in building customer relationships 2+ years in a successful customer care role User experience of CRM systems, preferably Zendesk Excellent written and verbal communication skills Strong … handling sensitive data Awareness and understanding of the education sector Desirable: Commercial knowledge of the education sector Personal Attributes Essential: Attention to Detail Collaboration Customer Orientation Integrity Adaptability Presenting Problem Analysis Quality Focus Written/Verbal Communication Action-oriented mindset Passion for excellent customer and user experience Ability More ❯

device build team. Should you choose to accept, your responsibilities will encompass: Project Delivery (80%) Configure various devices (e.g., laptops, desktops, tablets) according to customer specifications. Maintain regular communication with clients, providing updates on project progress, addressing concerns, and ensuring customer satisfaction. Manage the shipping process, ensuring timely … arise. Support (20%) Offer support after project completion (hypercare) to ensure a smooth user experience and address any immediate issues until handover to the service desk. Assist in the setup and configuration of new starter accounts with the JML team. Collaborate with colleagues, suppliers, and customers to resolve technical … various technologies and being able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to More ❯