1 to 25 of 183 Customer Service Jobs in the West Midlands

ongoing development and implementation of the on-boarding and early life strategy for the UK region. Lead on-boarding and dispatch activities, communicate key service priorities, and proactively manage the design and execution of processes and procedures to ensure best practice. Innovate, problem solve, and remediate issues and queries … as they arrive in relation to successful on-boarding, customer service, warehouse, and overall staffing, providing ongoing support as necessary. Drive outcomes, prioritization of tasks, and encourage the agility and flexibility of the on-boarding, support, and dispatch departments to adapt to change. Recruitment, on-boarding, and training … of all new employees within the on-boarding, local support, and dispatch department. Manage the on-boarding, local customer service, and dispatch departments through planning, monitoring, coaching, counselling, disciplining, and appraisal of job performance for division employees. Provide, grow, and enhance multifaceted support avenues and networks for clients More ❯

Service Delivery Manager - Take Your Career to the Next Level! At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the … very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every … day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting satisfaction, and driving More ❯

ICT Service Desk Analyst £28,195 per annum Stoke, Stoke-on-Trent308 London Road - Head Office Hours per week35 Contract typePermanent The role Our client is looking for someone to provide technical support for their ICT systems, giving great customer service and helping everyone to use technology … effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing first and second line support. Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish. Setting up and … other duties as reasonably requested by management from time to time. Setting up new users and administrate user permissions and security. Delivering consistent outstanding customer service making sure that their customers satisfaction levels remain high. Working with various teams and colleagues to determine specific issues and support smarter More ❯

Customer Service Technical Support Advisor (Furniture Design) Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and … install nationwide. We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes. Key Responsibilities: Serve as the primary point of contact for customer enquiries via phone … and email, delivering prompt, professional, and friendly assistance. Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service. The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created. More ❯

General Manager to join the TruTac family! Reporting directly into the Managing Director, you will support the business to create a culture which is service focused, positive and driven to succeed, open to change and creative in its approach. This is a hands-on management position, so we are … to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer … all company policies and lead by example. Continuously follow trends in the market place related to company's products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What More ❯

General Manager to join the TruTac family! Reporting directly into the Managing Director, you will support the business to create a culture which is service focused, positive and driven to succeed, open to change and creative in its approach. This is a hands-on management position, so we are … to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer … all company policies and lead by example. Continuously follow trends in the market place related to company’s products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What More ❯

Customer Support Analyst - Service Desk Our Birmingham based client, one of the midlands premier employers, is currently looking for a Customer Support Analyst to join their team for an initial 4 month contract. As a Customer Support Analyst you will work proactively with customers to support … customers, therefore we would look for you to have an understanding of Windows office packages. It is vital that you have experience in a Customer Service role Other key responsibilities and accountabilities will include: Handle all queries in a professional manner using effective customer service skills … time effectively Adaptable to changing environments/situations/tasks Quick learner, confident in ability to pick up new systems and tools Motivated by customer outcomes and providing a quality service If youre a Customer Support Analyst, looking to take your career to the next level and More ❯

exciting client's team on a temporary basis for a 3-month contract. We are looking for candidates with a strong background in IT customer service and first line support, looking to advance their career in an exciting environment. Key Responsibilities: Responsible for day-to-day IT support … Working on a busy helpdesk, owning and managing calls Working under SLAs Providing excellent customer service Effective management of incidents and service requests Essential Skills Required: Previous IT support work experience ITIL knowledge Strong Infrastructure knowledge Experience with hardware and applications Customer service skills Good More ❯

Social Media & Customer Executive Staffordshire, 2 days in the office 3 WFH Home Interiors brand Highlights: Over 25 years trading experience £1 Billion Turnover Record breaking year for the past 5 years Global, UK, Europe and USA. My client are a leading global Home Interiors and renowned luxury consumer … some fantastic talent across Marketing/Brand, Digital, CRM, Insights & Analytics. They are a brand lead by Marketing but supported by Data – keeping the customer and customer experience as the focus. Committed to innovation, customer satisfaction, and a dynamic work culture, they are looking for a talented … and growing the company’s Social Media and Community forums. This role ensures that the forums are engaging, supportive, and valuable spaces for discussion, customer support, and brand advocacy. The role will facilitate conversations, address customer queries, engage with the community, and collaborate with internal teams to drive More ❯

for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous … telephone service and dealing efficiently with all enquiries. About us As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate … the telephone, care navigation, booking appointments and answering queries in a professional and caring manner. As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must More ❯

jobs board. Job description Senior Manager - Senior Business Development Manager We are looking for an experienced Senior Business Development Manager (Contact Centre as a Service) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless … of software developments and business processes. The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area. They will have an in-depth view of how the Dynamics platform is evolving and be able to communicate the … space clients. Ensure that client relationships and commercial engagements are managed effectively to ensure successful delivery and long-term relationship development. Meet and exceed customer expectations of business knowledge, skills and behaviour. Requirements Qualifications and Skills Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer More ❯

Role: Security Service Engineer Location: Birmingham Salary: £30,000 - £40,000 per annum (OTE of up to 46k) Technical Resources are seeking an experienced Security Service Engineer to join a team in Birmingham. The role involves field service repair of equipment and installation of small work systems … at customer sites. The ideal candidate will have excellent troubleshooting skills, a commitment to providing exceptional customer service, and the ability to work independently to resolve issues. Responsibilities: Attend customer sites in response to reported faults as requested by the Service Controller. Repair equipment faults … and ensure the customer system is fully operational whenever possible. Complete service reports for all site visits, obtaining an authorised customer signature to confirm work completion. For Tesco calls, obtain a signed permit to work form. Contact service controllers to update them on work completed on More ❯

Come join us As a Customer Engagement Solution Architect, you will be a trusted advisor to clients, leading the design and implementation of complex Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. You will work closely with stakeholders to define solution architecture, ensure alignment with business … and experiences Proven experience as a Solution Architect for Microsoft Dynamics 365 CE and Power Platform solutions. Deep expertise in D365 CE modules (Sales, Customer Service, Marketing, Field Service) and Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power BI). Strong background in enterprise architecture … About you Proven experience as a Solution Architect for Microsoft Dynamics 365 CE and Power Platform solutions. Deep expertise in D365 CE modules (Sales, Customer Service, Marketing, Field Service) and Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power BI). Strong background in enterprise architecture More ❯

Field Service Engineer Birmingham £36,000 - £42,000 + ( Optional Overtime Available) + Family Run + Company Annual Bonus + Additional Training + Qualifications + Van + Supportive Family Feel Culture + Growing Company + Door To Door + Health Insurance + Work Away + No Weekends Fantastic opportunity … owned business where you will be working within a tight knit team and be home every weekend! If you are looking for a Field service engineer position within a recession proof sector and the chance to work closely with the director, then this is for you! This company offers … a comprehensive training program and the opportunity to gain a variety of additional qualifications. As a Field Service Engineer, you will have the chance to work on cutting-edge projects and be part of a supportive, team-oriented environment that values their staff. If you have an electrical background More ❯

rectify any functionality problems or defects Maintaining, configuring, and repairing systems, hardware, and peripheral devices Testing systems, identifying issues, and making necessary modifications Understanding customer needs and provide advice, and an engineering service suitable to meet the customer needs in full Provide onsite customer service and support Communicating with customers, and team colleagues as necessary, to provide a complete customer service on time and in full Training the customer representatives and other users on the system functionality Professional, courtesy and positive can-do conduct always People Focus: Strong team working competencies … do conduct always Health, Safety, Environment Quality Focus: Maintain detailed installation, inspection, and repair records, including asset tagging of all hardware for entry into Service and Support System Comply with the safety requirements, norms, and regulations throughout the installation and aftercare services, including method statements and RAMS All installation More ❯

looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the … Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £26,000 -£28,000 (based on experience) Hybrid working … in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme Key Responsibilities Provide a helpful professional first/second line support service to customers Perform predefined daily/weekly/monthly maintenance checks and tasks Log all service requests against the customer account in More ❯

upon-Trent Are you from an After Sales/Technical Support background or similar looking for a stable Monday to Friday role focused on Customer Support, where you will be able Manage your own desk within a company known for their great working environment and employee benefits including quarterly … bonuses? As the go-to person for providing After-Sales support you will be tasked with managing your own desk and maintaining clear customer interaction channels and providing technical support on Roofing products where needed. You will receive full training and development in the Companies specialist Roofing product range … and be given the reins to manage your own workload ensuring customer satisfaction and support whenever needed. The Role: * Customer Interaction: Address customer inquiries * Technical Problem Solving: help to resolve technical issues * ERP System Management: Efficiently manage service orders and maintain accurate records within ERP systems. More ❯

Medical insurance Employer matched pension scheme Significant career development opportunities Opportunity for global travel Remit: As a Controls & Automation Engineer you will assist the Service Center Manager to lead the companys service center operations, focusing on customer satisfaction and operational efficiency In conjunction with the current in … house controls experience, assist in supporting the growth of the machinery control business and establish new areas of expertise within the customer base. Due to the nature of this position, candidates must be flexible to the work schedule, as global travel is required. This is an excellent position offering … significant opportunities for career advancement, within a dynamic and supportive environment. Responsibilities: Assist in the daily operations of the service center, ensuring high standards of customer service and operational efficiency. Develop awareness of both historic and current control systems in an effort to support the full range More ❯

looking for an additional technical sales engineer who they can invest in through specialist training. The Technical Sales Engineer Role Will Include: *Hybrid Field Service Role With Remote Working Options *Conduct product demonstrations and presentations *Business Development *Field Sales Role In The West Midlands Area The Successful Technical Sales … Engineer Role Will Have: *Previous Field Service Experience *Passionate To Move Into A Technical Sales Role *Ability To Commute Around The West Midlands Area Apply now or call Rebecka on 07458163046 Keywords: Field Service Technician, Service Engineer, Field Service, Electromechanical, Electrical, Mechanical, field service engineer … Ex-forces, Forces, Army, Navy, RAF, REM, food engineer, food manufacturing manufacturing, fmcg ,FMCG Engineer, Meteorology engineer, Machine tool, Machine tool setter,tool technician,customer service engineer, field customer engineer,client sales,Product support engineer, pre sales engineer, new business, business development engineer,Metrology,Midlands,Applications engineer More ❯

You will like White goods field service/repair in WS, WV, TF postcode areas for an up-and-coming company, with a family feel but an impressive big brand client base. They have a Walsall Depot/HQ and operate primarily in West Midlands. They specialise in service of electronics and technical products and act as customer service, warranty, returns and refurbishments for partner organisations. They are ambitious, growing and are a great employer for experienced Appliance/White Goods Service Technicians/Engineers who are open to a new challenge. The Role The … White Goods Engineer job involves undertaking service maintenance and repair to white goods at customer premises at allocated postcodes in Birmingham, Walsall, Wolverhampton & Telford areas. Specifically, this includes warranty checks, fault-finding, troubleshooting, repair and modification to washing machines, tumble dryers, fridges, freezers and cookers according to your More ❯

You will like White goods field service/repair in WS, WV, TF postcode areas for an up-and-coming company, with a family feel but an impressive big brand client base. They have a Walsall Depot/HQ and operate primarily in West Midlands. They specialise in service of electronics and technical products and act as customer service, warranty, returns and refurbishments for partner organisations. They are ambitious, growing and are a great employer for experienced Appliance/White Goods Service Technicians/Engineers who are open to a new challenge. The Role The … White Goods Engineer job involves undertaking service maintenance and repair to white goods at customer premises at allocated postcodes in Birmingham, Walsall, Wolverhampton & Telford areas. Specifically, this includes warranty checks, fault-finding, troubleshooting, repair and modification to washing machines, tumble dryers, fridges, freezers and cookers according to your More ❯

Odyssey is seeking a proactive Customer Service Executive to support daily operations and provide exceptional service. The role involves assisting with customer queries, problem-solving, and collaborating with the Managing Director and other departments. This apprenticeship offers skill development and the chance to impact customer satisfaction. … Closing Date Thursday, 8th May 2025 Start Date Saturday, 10th May 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Creative Initiative Microsoft Word and Excel Qualifications English GCSE or equivalent, grade Grade C/ More ❯

on, 4 off pattern, either 7 AM to 7 PM or 7 PM to 7 AM. As this role supports critical hospital operations, handling service requests with care and professionalism is essential to ensure seamless service delivery and patient care. You will be the first point of contact … for service requests, responsible for jeopardy management, dispatching engineers, and tracking job progress to prevent delays and ensure SLAs are met. We are looking for a proactive problem-solver with strong communication skills who thrives in a fast-paced environment and remains calm under pressure. Attention to detail and … the ability to multi-task and prioritise workload are key. Key Responsibilities: Respond to incoming calls and emails, logging and managing service requests. Prioritise and dispatch work orders to engineers, ensuring jobs are dispatched to the right engineer and completed on time. Jeopardy management : Ensure all work orders are More ❯

role You will be responsible of a team of 5 and be responsible for leadership, coaching and development of the team. You will also service day-to-day customer requirements in the German speaking regions. Duties include: Manage, motivate and drive the team ensuring all key tasks aimed … revenue targets and adopt clear communication channel and working relationship with the International Sales Director. To ensure international customers receive the highest level of customer service in all areas Break down the sales target to daily levels to ensure a 'this is where we are' ethos, thus increasing … aid business efficiency. Act as the first point of escalation for any day-to-day issues that may arise. Attend regular Sales, Operational and Customer meetings as required. What you need to bring: Create a target driven and customer centric culture Create a proactive approach to work for More ❯

/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up-to-date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing. With NaphCare, you'll play a critical role in … is preferred but not required. Team Collaboration: Ability to learn, architect, and develop applications in a team-based, fast-paced, and deadline-driven environment. Customer Service: Demonstrated excellence in customer service and the ability to communicate effectively with all levels of cross-functional teams. Problem-Solving More ❯