1 to 25 of 110 Customer Service Jobs in the West Midlands

The IT Service Desk is the public face of the University’s IT Services department. The Service Desk handles everything from individual technical problems to system outages. They are a single point of contact for our users - helping them to easily find solutions, request help and contact other … consuming issues to other colleagues. Team members are expected to contribute individually and within a collaborative working environment. This helps us to deliver excellent customer service and meet our service standards. The post holder should demonstrate the values of the IT Service Desk by maintaining open … and being inclusive and approachable. Main duties the apprentice will learn: Providing first line IT support to staff, students and visitors via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately in the IT Service Management tool Identifying trends within recent and more »

acting as the first point of contact for all messages; queries and referrals to the community nursing services in North Staffordshire. Responsible for providing customer service and resolution of queries and directing callers to the most appropriate service for ongoing care support and advice. Will be required … team if unable to be dealt with at source, requiring nursing expertise. Main duties of the job Main duties and responsibilities Provide high quality customer service as the first point of contact for telephone calls into the Community Nursing Teams and associated services in North Staffordshire. Action appropriate … alone unsupervised and escalate appropriately. Participate in team meetings and huddles, taking minutes and completing actions as appropriate. Work in collaboration with the PALS service to capture service user feedback using this to drive service improvements. About us By joining Team MPFT, you will be helping your more »

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels … in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system Benefits: Training Provided Company Pension Free car parking Friendly team of professional staff Potential of management position 28 days holiday Potential progression to management Staff discounts Birthdays … a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are more »

to receive an alert: Create Alert Provide first-line IT support services to LRQA employees worldwide, ensuring prompt incident resolution, request fulfilment, and excellent customer service. The role requires troubleshooting technical issues, maintaining accurate documentation, and collaborating with IT teams to deliver efficient IT services. Key Responsibilities: Incident and … and requests in a timely manner. Log, categorise, and prioritise tickets in the ITSM tool (e.g., Halo ITSM). Escalate unresolved issues to the Service Desk Team Lead or other technical teams as needed. Technical Troubleshooting: Diagnose and resolve common hardware, software, and network-related issues. Support end-users … with Microsoft Windows, Office 365, Active Directory, and other enterprise applications. Assist with troubleshooting cloud-based solutions and VPN connectivity issues. Customer Service and Communication: Provide exceptional customer service, ensuring end-users are informed about issue status and resolution times. Communicate clearly with both technical and more »

and maths, they must do so before taking the end-point assessment The Employer will provide training in e-commerce marketing, product management and customer service A career in business administration or using online marketplaces for marketing purposes or product management Apprenticeship Standard Business administrator (level 3) Training … wiping and repairing products then cleaning them to bring up the best standard. These items are listed across multiple platforms. We have a dedicated customer service team answering 100's of calls and emails per week. Our customer service team are also trained to handle sales more »

the team We have a requirement for an Onsite & Field Services Team Leader based in the Bristol/Gloucestershire area. We have a new service commencing in June requiring management of a public sector service, and engineering teams, based in Bristol, Gloucester, South Wales, and Herefordshire. The Team … at Worcester Acute Hospital Trust in Worcester/Redditch/Kidderminster. Travel will be required across the area as the successful candidate will be customer location based. A company car/allowance will be provided. The successful candidate will have a track record of leading IT services teams, achieving … KPIs and SLAs and managing service improvements resulting in a first-class customer experience. What youll do Lead and manage a team of engineers to deliver the required contractually compliant service to the customer(s) Lead Daily calls with support team to ensure issues are identified more »

the team We have a requirement for an Onsite & Field Services Team Leader based in the Bristol/Gloucestershire area. We have a new service commencing in June requiring management of a public sector service, and engineering teams, based in Bristol, Gloucester, South Wales, and Herefordshire. The Team … at Worcester Acute Hospital Trust in Worcester/Redditch/Kidderminster. Travel will be required across the area as the successful candidate will be customer location based. A company car/allowance will be provided. The successful candidate will have a track record of leading IT services teams, achieving … KPIs and SLAs and managing service improvements resulting in a first-class customer experience. What youll do Lead and manage a team of engineers to deliver the required contractually compliant service to the customer(s) Lead Daily calls with support team to ensure issues are identified more »

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market-leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate … part of our journey, everything is possible, and the opportunities are endless. Location Birmingham (B, DY, CV, WV, WS) Job Summary To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes of … a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Responsibilities Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment, cleaning more »

FRENCH SELECTION (FS) Italian speaking Customer Support Adviser Location: Rugby Salary: up to £32,000 per annum Ref: 5456I2 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5456I2 Company offers full training and career progression The company: A … hardware issues - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site visits with the field service team - Provide exceptional customer service The candidate: - Full fluency in Italian is mandatory (written … and spoken) - Customer service experience desirable - Problem-solving and excellent communication skills - IT literate and computer savvy - Pro-active, confident and dynamic personality The salary: up to £32,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international more »

point of contact. This is a dual-focused role and there are opportunities to specialise in UK or international compliance. You will have a customer focused approach to build strong working relationships and strong data analysis skills to articulate complex data problems/processes back to customers in an … As Data Account Manager, you be responsible for: Managing a portfolio of accounts and being the dedicated point of contact, you will: Having a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service Using your excellent communication skills … and voluntary commitments Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts Deepen your understanding of the customer requirements and the industries they operate in Utilising your strong data analysis and Excel background to: Articulate complex data problems/processes back to more »

hardware issues - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site visits with the field service team - Provide exceptional customer service The candidate: - Fluent in Spanish and Italian (written and … spoken) - Customer service experience desirable - Problem-solving and excellent communication skills - IT literate and computer savvy - Pro-active, confident and dynamic personality The salary: up to £35,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business more »

a leading provider of innovative software solutions. This role is perfect for someone with 2+ years of IT support experience who thrives in a customer-focused environment. Youll provide technical support for cutting-edge software, help implement systems for new and existing customers, and collaborate with internal teams to … address technical issues effectively. Youll play a key role in troubleshooting software problems, supporting customer onboarding, and ensuring users get the most out of the product. If youre passionate about IT, a problem-solver, and love working with people, this could be the role for you. Key Responsibilities Technical … Support & Troubleshooting: Provide first and second-line support, resolving customer issues related to software installation, configuration, and use. Diagnose, analyze, and resolve software issues across multiple applications. Log issues with detailed reproduction steps and collaborate with development teams for resolution. Respond to support requests via phone, email, and ticketing more »

near Warwick. We are passionate about supporting one another, and always encourage learning and growth within the team. We pride ourselves on our excellent customer service and are well regarded by our customers for doing so. You Are you customer services driven and keen to work for … yes then Cooper Solutions is the place for you! Were looking for a team player with a good sense of humour who puts the customer first in all that they do. We are proud and passionate about the customers we support and therefore excellent customer service experience … be organised, able to multi-task, and have a professional telephone manner. The role As an Internal Account Executive, the role includes: Responding to customer support calls and emails Daily customer support tasks Supporting the Account Managers with tasks and projects Remote customer training and system implementation more »

Assistant to join an exciting client's team on a temporary basis. You will support the client by answering corporate phone lines and triage service requests raised by Internal and External clients. Key Responsibilities: To ensure that the corporate telephone lines are answered in a professional manner and dealing … with the callers request in the most appropriate manner. To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate. To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reports To triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA's are adhered to. To assist in the creation of business reports more »

Assistant to join an exciting client's team on a temporary basis. You will support the client by answering corporate phone lines and triage service requests raised by Internal and External clients. Key Responsibilities: To ensure that the corporate telephone lines are answered in a professional manner and dealing … with the callers request in the most appropriate manner. To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate. To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reports To triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA's are adhered to. To assist in the creation of business reports more »

desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people … s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording … requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training more »

and career development. Job Purpose The purpose of the Operations Support Assistant is to: Support the client by answering the corporate phone lines Triage service requests raised by Internal and External clients Responsibilities To ensure that the corporate telephone lines are answered in a professional manner and dealing with … the callers request in the most appropriate manner. To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate. To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reports To triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA's are adhered to. To assist in the creation of business reports more »

and career development. Job Purpose The purpose of the Operations Support Assistant is to: Support the client by answering the corporate phone lines Triage service requests raised by Internal and External clients Responsibilities To ensure that the corporate telephone lines are answered in a professional manner and dealing with … the callers request in the most appropriate manner. To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate. To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reports To triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA's are adhered to. To assist in the creation of business reports more »

to relays and everything in between. We now employ over 180 people and from our 15 branches throughout the UK & Ireland providing a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across … branch network and work to our 'F-Plan' of being Fast, Focused, Flexible, Friendly, and Fun - which explains why we have so many long-service awards across the Organisation. BPX is the strategic partner to market leading brands such as Schneider Electric, Mitsubishi, Omron, and many more, offering innovative … a presence in the BPX branch, staying close to the people and local market Support marketing activities such as campaigns and promotions to increase customer awareness of product launches, events, competitions, etc. Commit to learning, development, and training in both technical and non-technical areas Knowledge, Skills & Experience required more »

Job summary Assisting patients in accessing the appropriate service or healthcare professional in a courteous, kind, efficient and effective way both on the telephone and face to face. The successful applicant should have the ability to work as part of the Reception Team in a calm, positive and supportive … and friendly staff. We require a Medical Receptionist with initiative, drive, interpersonal skills, administration and IT skills. Previous reception/administration and/or customer services skills are desirable. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. … Sue Connelly Reception Manager. Job description Job responsibilities The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of reception/administrative duties to assist in the smooth running more »

Preparing, organizing, and securely storing information in both paper and digital formats. Ensuring that all records are kept up-to-date and easily accessible. Customer Service: Dealing with queries via phone and email, providing excellent customer service to both internal and external stakeholders. Diary Management: Managing more »

SELF EMPLOYED (Representative) model with full responsibility for becoming the marketing team member in their local area. You will provide an end to end service for your customers offering them Business Liability, Commercial Property and Fleet Insurance services. As a job role in marketing you will only obtain customer … need to provide 15 leads per day and in return you will receive £120 per day for this service. The minimum of days this service is required from you will be 4 days. You will be provided with full pack and stationary equipment. A self-starter, with great communication … level. You'll need to be self-motivated and confident communicating with a variety of customers at a senior level. The quality and excellent customer service are only made possible by having great people representing us - and we want to grow our team of outstanding sales and business more »

and escalate issues while ensuring the smooth functioning of our IT infrastructure. This role requires excellent problem-solving skills, strong communication abilities, and a customer-service-oriented mindset. This role involves working closely with other IT professionals, end-users, and vendors to resolve issues and enhance IT systems. … and maintenance. Familiarity with networking concepts (e.g., IP addressing, DNS, DHCP, VPNs). Experience with common helpdesk software or ticketing systems. Excellent communication and customer service skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. A+ certification, Network+ more »

a Business Intelligence Developer to play a crucial role in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information Client Details Large Government Body Description This Large Government Body are looking for … a Business Intelligence Developer to play a crucial role in maintaining and enhancing their Business Intelligence solutions and automated tools. You will work with Customer Service, Finance, HR, and divisions to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve more »

histories, checking out item issues, looking for directions and contact numbers. We cover all of the Uk, Scotland and Ireland.We also receive queries from customer service which may involve contacting Depots and distribution centres. Candidates need to be able to work Full time, any 5 days out of … basic Microsoft office skills are required i.e. filling in spreadsheets and navigating Internet explorer; They also need to have goodtelephone manner and preferably have customer service experience. Training is on thejoband provided by an in-house trainer, we find it takes approx. 1 week. Requirements: Fully PC literate. … Excellent communicationskills. Organised. Previous experiencein customer service. Flexible to work weekends. Right to work in the UK. Own Transport or live local to the ST18 area. If you are interested in applying for the role of Helpdesk Operator, please click apply now below. For further information on the role more »