1 to 25 of 206 Customer Service Jobs in the West Midlands

Job title: Customer Service & Excellence Manager As Customer Service & Excellence Manager you will be responsible for leading and developing the customer service team to provide an outstanding customer experience. Responsibilities: Manage customer interactions across all service touchpoints, ensuring timely and effective … issue resolution. Utilize Salesforce and SAP to track, monitor, and improve customer engagement, response times, and satisfaction. Enhance service workflows through automation and process optimization. Set clear performance targets and KPIs, ensuring accountability and continuous improvement. Requirements: Customer-first mindset with a strong passion for improving service and customer experience. Proven experience managing customer service teams in a technical or service-based industry. Strong expertise in SAP, Salesforce, and digital customer service tools. Ability to analyse data, identify trends, and implement process improvements. Exceptional communication and stakeholder management skills. Experience More ❯

Customer Service Support Salary £26,000 per annum + quarterly bonus between £250-£800, Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours. Pension, life assurance, Westfield healthcare cash plan. To provide comprehensive Customer Service Support to the company … s customer base, both direct and online customers. Customer Service Support Overview The Customer Service Support encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication as well as upselling and product gap fill. The candidate … will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that the Customer Service Support will be able to manage all customer accounts when necessary. All customer interactions will be managed through our Hubspot CRM More ❯

The Role We are seeking a dedicated and customer-centric individual to join our team as a Customer Success Manager. The Customer Success Manager will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and success with our Secure Defence Collaboration services. … This role requires strong communication skills, a deep understanding of customer service principles within the defence and national security sectors and the ability to drive continuous improvement in service delivery. Role Responsibilities Key responsibilities include, but are not limited to: Customer Relationship Management Serve as the … primary point of contact for assigned customers, building trusted advisor relationships and acting as an advocate for their needs within the organisation throughout the Service Lifecyle. Conduct regular check-ins with customers to understand their goals, challenges, and priorities. Proactively identify opportunities to add value and drive customer More ❯

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service' (CaaS) – and we need a Service Delivery Manager to ensure our customers experience the … very best service in the industry. As our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every … day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting satisfaction, and driving More ❯

Elevate Your Career as a Customer Service Support - Mobile Service! Intercity Technology is seeking a highly motivated and results-driven Customer Service Support for Mobile Service to join our dynamic team. As a Customer Service Support for Mobile Service , you will … be responsible for supporting customer accounts by phone and email, including order management, account and tariff queries/reporting, triage and resolution of customer device/tariff incidents, as well as billing investigations. We are a fast-paced, professional team, passionate about driving a great customer experience … scores. We operate a hybrid working environment, with a minimum of 3 days at our Birmingham HQ and 2 days from home. Key Responsibilities: Customer Support: Develop relationships with customers through day-to-day support requests via phone and email. Order Administration: Manage customer orders, triage, and resolve More ❯

you will provide exceptional support and assistance to holiday homeowners, ensuring a seamless and enjoyable ownership experience. Key responsibilities include managing administrative tasks, handling customer inquiries, and delivering high-quality support by utilising various office administration systems and customer service processes. You will act as a key … professionally. The ideal candidate will have strong organisational skills, excellent communication abilities, and a proactive approach to problem-solving. Previous experience in administration and customer service is necessary. Join our dynamic team and help us create an outstanding experience for our holiday homeowners! JOB SUMMARY: Our Owner Service … Administrator will provide exceptional support and assistance to holiday homeowners, ensuring a seamless and enjoyable ownership experience. Key responsibilities include managing administrative tasks, handling customer inquiries, and delivering high-quality support by utilising various office administration systems and customer service processes. You will act as a key More ❯

Shared Service Management Lead - Birmingham, Budapest, Dublin or Amsterdam Birmingham, United Kingdom ; B, BIR, GB CRH International About CRH We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. … s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. Position Overview The Shared Service Management Lead is responsible for the delivery of services and the management of relationships with customers, ensuring alignment between technology services and business needs … driving continuous improvement and ensuring high service performance. This involves enforcing best practices in ITSM frameworks (like ITIL), overseeing the lifecycle of IT services, and driving initiatives that enhance service quality, customer satisfaction, and business alignment. The position focuses on the optimisation and enhancement of our shared More ❯

Are you a Multi-Skilled Field Service Engineer an exciting challenge within the automation industry? Our client is looking for an experienced Field Service Engineer to be able to go to customer sites from Preston to the south of England and ensure the smooth operation and maintenance … of equipment. You will need a track record of providing excellent customer service, ensuring customer service needs are met and providing technical support helping them succeed. The role as a Multi-Skilled Field Service Engineer: Provide timely and professional technical support to clients via phone … email, or in person. Diagnose and resolve hardware, software, and network-related issues effectively. Collaborate with cross-functional teams to troubleshoot and resolve customer issues. Install, configure, and maintain Leap Automation equipment. Conduct regular system maintenance and perform necessary updates and upgrades. Document and track customer interactions, solutions More ❯

This part time role for ScopeNEXT Ltd involves providing customer support, ensuring customer satisfaction, maintaining exceptional customer service admin on a daily basis. In addition there will be website maintenance and SEO tasks. These will be in support of regular monthly tech review meetings. Role Customer admin work - replying to emails/loading data onto Order Processing Software General liaison on customer queries – suppliers/logistics providers Wedsite support duties - primarily loading images/text onto new web pages as required Attend monthly meetings - Sales and Web Review Training Customer Service Practitioner … you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitionaer qualification There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all More ❯

Shared Service Management Lead - Birmingham, Budapest, Dublin or Amsterdam Birmingham, United Kingdom ; B, BIR, GB CRH International About CRH We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. … positions in both North America and Europe. Without you noticing our products, we are everywhere you live, work, and relax. Position Overview The Shared Service Management Lead is responsible for the delivery of services and the management of relationships with customers, ensuring alignment between technology services and business needs … driving continuous improvement and ensuring high service performance. This involves enforcing best practices in ITSM frameworks (like ITIL), overseeing the lifecycle of IT services, and driving initiatives that enhance service quality, customer satisfaction, and business alignment. This leadership role requires strong interpersonal skills, technical knowledge, and the More ❯

About the job you're considering You'll be in a strategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/… Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. Act as the primary point of contact for senior client and internal stakeholders … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge More ❯

About the job you're considering You'll be in a strategic leadership role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/… Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. Identify market trends and client needs, aligning Digital Customer Experience’s ServiceNow offerings with those insights to drive sales growth. Act as the primary point of contact for senior client and internal stakeholders … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge More ❯

General Manager to join the TruTac family! Reporting directly into the Managing Director, you will support the business to create a culture which is service focused, positive and driven to succeed, open to change and creative in its approach. This is a hands-on management position, so we are … to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer … all company policies and lead by example. Continuously follow trends in the market place related to company's products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What More ❯

Customer Support Analyst - Service Desk Our Birmingham based client, one of the midlands premier employers, is currently looking for a Customer Support Analyst to join their team for an initial 4 month contract. As a Customer Support Analyst you will work proactively with customers to support … customers, therefore we would look for you to have an understanding of Windows office packages. It is vital that you have experience in a Customer Service role Other key responsibilities and accountabilities will include: Handle all queries in a professional manner using effective customer service skills … time effectively Adaptable to changing environments/situations/tasks Quick learner, confident in ability to pick up new systems and tools Motivated by customer outcomes and providing a quality service If youre a Customer Support Analyst, looking to take your career to the next level and More ❯

a strong technical background combined with excellent sales acumen. This role involves engaging with customers to understand their needs, presenting tailored solutions, and ensuring customer satisfaction throughout the sales process. You will play a crucial role in driving our business forward by leveraging your technical expertise and customer service skills. Duties Develop and maintain relationships with clients to understand their technical requirements and provide appropriate solutions. Present product demonstrations and technical presentations to potential customers, effectively communicating the benefits of our offerings. Collaborate with the sales team to create proposals and quotations that meet customer … skills to prioritise tasks and manage multiple projects simultaneously. Conduct market research to identify new opportunities and stay updated on industry trends. Provide exceptional customer service by addressing inquiries and resolving issues promptly. Maintain accurate records of customer interactions and sales activities using office software such as More ❯

exciting client's team on a temporary basis for a 3-month contract. We are looking for candidates with a strong background in IT customer service and first line support, looking to advance their career in an exciting environment. Key Responsibilities: Responsible for day-to-day IT support … Working on a busy helpdesk, owning and managing calls Working under SLAs Providing excellent customer service Effective management of incidents and service requests Essential Skills Required: Previous IT support work experience ITIL knowledge Strong Infrastructure knowledge Experience with hardware and applications Customer service skills Good More ❯

and services to local SMEs across the nation. And now, we need YOU to help us achieve greatness! The Role: As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient … and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way. Specifically, you'll: Provide stellar customer service to end-users and stakeholders Act as the primary point of contact for technical service requests Keep … as needed and manage workload to meet SLAs About You: To thrive in this role, you'll need: Previous experience in IT support Exceptional customer service and problem-solving skills Proficiency in the latest Microsoft technologies Strong troubleshooting abilities with Microsoft Office and Windows desktops Knowledge of Active More ❯

most importantly, our employees that sets us apart. This role is pivotal in delivering IT support provide 2nd and 3rd line support within the Service/Helpdesk team to all IT, Communications and Freight related systems, ensuring processes and procedures are followed correctly and user requests are dealt with … efficiently and effectively. The department works in an ITIL based service desk environment answering calls, fixing, and escalating faults for on-site and remote users. Team responsibilities include troubleshooting issues through to resolution, configuring devices, installing new software, and monitoring/maintaining existing systems. Key Accountabilities and Responsibilities Contribute … to delivering exceptional customer service as part of the Service/Helpdesk team , acting as a single point of contact in the organization for employees, customers, and business partners. You will support to handle a wide range of service requests from technical issues faced by individuals More ❯

for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous … telephone service and dealing efficiently with all enquiries. About us As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate … the telephone, care navigation, booking appointments and answering queries in a professional and caring manner. As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must More ❯

and are looking to appoint a Head of CRM & Insights to the team. This role is a pivotal position designed to leverage data and customer insights to drive business growth. The Head of CRM & Insights will play a critical role in shaping and executing the company's customer relationship management and insight strategies. This individual will be responsible for driving customer retention, engagement, and loyalty across all channels by using data aggregation techniques and personalisation strategies. The role will require a deep understanding of customer data, the ability to extract actionable insights, and the expertise … to tailor CRM campaigns to individual customer preferences. The successful candidate will manage a team and work collaboratively across departments to ensure CRM and insight strategies align with the overall business objectives. Key Responsibilities In The Position of Head of CRM & Insights Customer Insights & Analytics: Lead the aggregation More ❯

and are looking to appoint a Head of CRM & Insights to the team. This role is a pivotal position designed to leverage data and customer insights to drive business growth. The Head of CRM & Loyalty will play a critical role in shaping and executing the company's customer relationship management and insight strategies. This individual will be responsible for driving customer retention, engagement, and loyalty across all channels by using data aggregation techniques and personalisation strategies. The role will require a deep understanding of customer data, the ability to extract actionable insights, and the expertise … to tailor CRM campaigns to individual customer preferences. The successful candidate will manage a team and work collaboratively across departments to ensure CRM and insight strategies align with the overall business objectives. Key Responsibilities In The Position of Head of CRM & Loyalty Customer Insights & Analytics: Lead the aggregation More ❯

You will need to login before you can apply for a job. D365 Customer Engagement Functional Consultant Sector: Customer Services Role: Consultant Contract Type: Permanent Hours: Full Time Job description At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By … paths for you to pursue. One of them is sure to lead to your unique version of success. Come join us As a D365 Customer Engagement (CE) Functional Consultant, you will be client-facing and will work closely with clients to design, implement, and optimise D365 Customer Engagement … experiences Proven experience as a D365 CE Functional Consultant in a consultancy or client-facing role. Strong expertise in Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service). Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable. Ability to translate business More ❯

being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market-leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate … part of our journey, everything is possible, and the opportunities are endless. Location Birmingham (B, DY, CV, WV, WS) Job Summary To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of … a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Responsibilities Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment, cleaning More ❯

Field Service Engineer Birmingham £36,000 - £42,000 + ( Optional Overtime Available) + Family Run + Company Annual Bonus + Additional Training + Qualifications + Van + Supportive Family Feel Culture + Growing Company + Door To Door + Health Insurance + Work Away + No Weekends Fantastic opportunity … owned business where you will be working within a tight knit team and be home every weekend! If you are looking for a Field service engineer position within a recession proof sector and the chance to work closely with the director, then this is for you! This company offers … a comprehensive training program and the opportunity to gain a variety of additional qualifications. As a Field Service Engineer, you will have the chance to work on cutting-edge projects and be part of a supportive, team-oriented environment that values their staff. If you have an electrical background More ❯

per week in the office and 3 days working from home. Respond to enquiries regarding data assets that feed into the National Traffic Information Service (NTIS) Comply with statutory and internal process and procedure administrative records using organisational systems Build and maintain effective working relationships with various stakeholders, colleagues … and customers. To promote efficiency and contribute to continuous service improvements. Manage National Highways Traffic Camera and CCTV applications for live streaming and still image account creation. Process applications for planned event pre-signing on Variable Message Signs (VMS) across the strategic road network, utilizing databases to provide the … best customer resolutions. Provide detailed and comprehensive responses to customer queries regarding the National Traffic Information Service (NTIS), adhering to Customer Excellence guidelines. About you. Literate in office software products, such as excel, to enable production/maintenance of a range of complex documents and spreadsheets More ❯