1 to 25 of 107 Customer Service Jobs in the West Midlands

Customer Data Administrator • Studley • Permanent • Full-Time • Hybrid working • Salary circa £24,000 If you have experience in data analysis and customer service, this role may be for you. Our client, within the Studley, Warwickshire area, has an exciting opportunity for an individual who has a minimum … of 2 years of experience in administration, is proficient in Microsoft Excel and has excellent customer service skills. They are offering a salary circa £24k along with 25 days holiday plus bank holidays, on-site parking and the potential to work from home 2 days per week! Day … to Day duties as a Customer Data Administrator will include the following: Extracting data from Excel Spreadsheets for Customer Use Handling customer interactions effectively whilst adhering to company standards, procedures, and expectations Generate reports and extract information from the CRM and in-house systems. Dissecting problems and more »

Are you organised, adept at multitasking, and demonstrate great customer service skills? This Administrator (Account Manager) role within a Services Team in Burton-on-Trent could be the role you've been searching for! A fantastic benefits package awaits the successful applicant including additional holidays, pension scheme, retail … per annum Excellent benefits package Please Note: Applicants must be authorised to work in the UK AJR Management LTD is a leading utility management service offering tailored solutions for new builds, housing associations, landlords, and local authorities. With over 15 years of experience, we pride ourselves on transparency, exceptional … customer service, and a 'can do' attitude. Benefits: As well as having your birthday off , we can provide an allowance of 20 days' holiday plus bank holidays ( 28 days in total ). You can earn an extra day for each year's service , up to 5 additional more »

e.g., speed, torque, temperature control etc). Configuring the CADET V14 software to suit the provided channels and interface components Configuring test sequences (to customer specs) within the highly flexible CADET V14 automation software Creation/modification of system configurations and software to achieve the desired range of functionality … into test cells and facilities. Performing test runs, gathering results Developing automation sequences using standard CADET editor tools Creating custom system functionality based on customer requirements Following commissioning steps and checks Working with customers to achieve system functionality sign off Working with the commissioning manager and site managers to … produce commissioning time schedules Provide initial customer training in operation of the supplied system Undertake customer service calibration, fault finding and rectification visits Frequent work in conjunction with the in house test department Largely site based, both within the UK and world wide Customer service more »

as the first point of contact for all IT-related issues. If you have a passion for technology and a commitment to delivering exceptional customer service, we want to hear from you! Key Responsibilities: * Initial Point of Contact: Act as the primary contact for all IT queries and … Escalation: Escalate complex issues to higher-level support as needed. * Record Keeping: Maintain accurate records of support requests and resolutions in our ticketing system. * Customer Service: Deliver exceptional customer service, ensuring client satisfaction. Requirements: * Proven experience in an IT support role. * Strong knowledge of Office … Windows Server environments. * Excellent problem-solving and communication skills. * Ability to work independently and as part of a team. * A commitment to providing outstanding customer service. Why Join Us? * Be part of a supportive and collaborative team in a friendly work environment. * Opportunities for professional development and growth within more »

Customer Support Analyst - Service Desk Our Birmingham based client, one of the midlands premier employers, is currently looking for a Customer Support Analyst to join their team for an initial 4 month contract. As a Customer Support Analyst you will work proactively with customers to support … customers, therefore we would look for you to have an understanding of Windows office packages. It is vital that you have experience in a Customer Service role Other key responsibilities and accountabilities will include: Handle all queries in a professional manner using effective customer service skills … time effectively Adaptable to changing environments/situations/tasks Quick learner, confident in ability to pick up new systems and tools Motivated by customer outcomes and providing a quality service If youre a Customer Support Analyst, looking to take your career to the next level and more »

Installation & Service Engineer Salary/Rate: £32000 - £42000/annum + overtime, van, uniform, pension Location: Living with convenient access to the M1, M5, and M40 corridors, to cover the West Midlands, the South West, Wales, and Manchester About Us: Call Systems Technology (CST) leads in wireless communication technology … live within this broad geographical location, and may be asked to attend jobs outside of this area from time to time. About the Installation & Service Engineer Role: Installation and service of radio paging and radio speech & data equipment at UK customer sites Provide expert, impeccable installation, expert … service, customer training and advice with the Company’s products Travel overseas (voluntarily) on occasion to do installations for European and US clients Provide second-line customer support when Customer Service team need to escalate Support the pre-sale sales team with site surveys Support more »

Porcelain Flooring Industry Sector: Floor & Wall Tiles, Porcelain Tiles, Ceramic Tiles, LVT, Flooring, Carpets, Flooring Tiles, Lime Stone, Luxury Products, End Users, Internal Sales, Customer Service, Showroom Sales, Luxury Sales, Showroom Manager, Showroom Assistant, Retail Showroom, Bathrooms Showrooms, Internal Sales Manager Location: Solihull Remuneration … client appointments & building relationships Sending out quotations on the back of an appointment and following up appropriately Arranging deliveries and providing aftersales service Updating internal CRM systems with relevant information to keep records up to date The ideal applicant will be a Showroom Manager Natural Stone & Porcelain Flooring with … experience Ideally will have experience with atheistically pleasing interior products such as: wall & floor tiles, ceramic tiles, porcelain tiles, LVT, natural stone etc Excellent customer service High levels of organisation & excellent communication skills Honest, hardworking team player Mitchell Maguire is a specialist construction sales recruitment consultancy, dealing exclusively more »

About The Role We have an exciting role available for an IT Service Desk Manager which is pivotal to delivering a great customer journey for allpays internal employees and external clients. If youre passionate about delivering amazing customer service and looking at the bigger picture to … provide support to the wider areas of our IT Operations team. What will I be expected to do in this role: Managing the IT Service Desk, Service Operations and Desktop Support functions. Ensuring the Services function provides a centralised conduit for all to the business for all IT … related issues. You will have a proven background in managing a Service Desk team, including work assignment and resource management. Assessing impact and planning delivery for new work tasks for system enhancements, integrations, and upgrades, Liaising with other members of IT, business users and 3rd party suppliers to ensure more »

About The Role We have an exciting role available for an IT Service Desk Manager which is pivotal to delivering a great customer journey for allpays internal employees and external clients. If youre passionate about delivering amazing customer service and looking at the bigger picture to … provide support to the wider areas of our IT Operations team. What will I be expected to do in this role: Managing the IT Service Desk, Service Operations and Desktop Support functions. Ensuring the Services function provides a centralised conduit for all to the business for all IT … related issues. You will have a proven background in managing a Service Desk team, including work assignment and resource management. Assessing impact and planning delivery for new work tasks for system enhancements, integrations, and upgrades, Liaising with other members of IT, business users and 3rd party suppliers to ensure more »

of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day to day Service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements … to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from the … to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity more »

of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day to day Service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements … to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from the … to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity more »

Role: Installation & Service Engineer Salary/Rate: £32000 - £42000/annum + overtime, van, uniform, pension Location: Living with convenient access to the M1, M5, and M40 corridors, to cover the West Midlands, the South West, Wales, and Manchester About Us: Call Systems Technology (CST) leads in wireless communication … this broad geographical location, and may be asked to attend jobs outside of this area from time to time. About the Role: Installation and service of radio paging and radio speech & data equipment at UK customer sites Provide expert, impeccable installation, expert service, customer training and … advice with the Companys products Travel overseas (voluntarily) on occasion to do installations for European and US clients Provide second-line customer support when Customer Service team need to escalate Support the pre-sale sales team with site surveys Support post-installation/commissioning documentation for CRM more »

but not essential) IPAF Licence Other appropriate qualifications The successful applicant will match the below skill set Passionate about delivering a best-in-class service Excellent problem-solving and troubleshooting skills Ability to work at heights and in various outdoor environments Strong communication and interpersonal skills Proficiency in using … exhaustive list and any other reasonable and fair role relevant tasks may be added We are seeking an experienced and highly skilled Installation/Service Engineer to join our team. The successful candidate will be responsible for the installation, maintenance, and servicing of temporary systems. SERVICE Deliver a … best-in-class service through a quality resourced and well managed infrastructure Delivering customer service excellence involves understanding what has been installed and delivering and exceeding the customer expectations. Understand the Kingdom business and our processes to deliver customer service excellence Specific tasks include more »

of used consumables. Compliance and Security : Ensure compliance with relevant data protection regulations and council policies governing the use of ICT systems and data. Customer Service : Provide outstanding customer service at all times to AEW students and staff and ensure a high-quality experience. ICT Projects … Support the ICT Officer with projects and initiatives aimed at enhancing the Service's ICT infrastructure, sustainability and improving Service delivery. more »

hardware issues - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site visits with the field service team - Provide exceptional customer service The candidate: - Fluent in Spanish and Italian (written and … spoken) - Customer service experience desirable - Problem-solving and excellent communication skills - IT literate and computer savvy - Pro-active, confident and dynamic personality The salary: up to £31,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business more »

Are you passionate about IT and delivering exceptional customer service? Do you thrive in a team-focused environment where personal and professional growth is a priority? If so, we have an exciting opportunity for you! About the Role: We are recruiting for a IT Service Desk Analyst … commitment to employee well-being, this company is more than just IT support – it’s a community of professionals striving to achieve excellence in customer service. As a Service Desk Analyst, you'll be the first point of contact for customers, providing outstanding support while working collaboratively with … a passionate team. You'll have access to regular development opportunities and a company culture that values transparency and teamwork. Key Responsibilities: Deliver excellent customer service through handling support queries professionally via phone, email, or service desk portal. Take ownership of user problems, using a methodical approach more »

a leading provider of innovative software solutions. This role is perfect for someone with 2+ years of IT support experience who thrives in a customer-focused environment. Youll provide technical support for cutting-edge software, help implement systems for new and existing customers, and collaborate with internal teams to … address technical issues effectively. Youll play a key role in troubleshooting software problems, supporting customer onboarding, and ensuring users get the most out of the product. If youre passionate about IT, a problem-solver, and love working with people, this could be the role for you. Key Responsibilities Technical … Support & Troubleshooting: Provide first and second-line support, resolving customer issues related to software installation, configuration, and use. Diagnose, analyze, and resolve software issues across multiple applications. Log issues with detailed reproduction steps and collaborate with development teams for resolution. Respond to support requests via phone, email, and ticketing more »

is a fantastic opportunity to work with industry-leading products, build strong relationships with installers and dealers, and drive growth in a fast-paced, customer-focused environment. What Youll Do: Promote and sell Perrot irrigation products, complete systems, and Otterbine aerators within your designated area Build and nurture relationships … and close project sales for irrigation solutions across the region Collaborate with the Division Manager to quote for small irrigation projects Respond quickly to customer inquiries and deliver top-notch customer service Develop relationships with specifiers, designers, and contractors to boost product awareness and sales Provide technical … PowerPoint Excellent organisational, analytical, and problem-solving skills A proactive attitude, with the ability to multitask in a fast-paced environment Outstanding communication and customer service skills to build long-lasting relationships A competitive salary of £45,000 plus commission Opportunity to work with some of the best more »

Home Benefit | 45 hours per week (8am till 5pm) | £25,000 - £30,000 per year Our client is a dynamic company dedicated to exceptional customer service and operational efficiency. They are seeking a motivated individual to join their team, grow with the business, and take on managerial responsibilities … a cover letter for your application. The position is available immediately for the right candidate. Are You the Right Person for the Job? High customer service skills and a desire to help Excellent attention to detail and the ability to solve problems Familiarity with CRM systems and a … Microsoft Word, Excel, and Teams A team player attitude who can also work independently What Will Your Role Look Like? Managing incoming calls and customer queries, directing them as necessary Using the CRM system to raise tickets, manage accounts, and schedule future deliveries Maintaining clean and organized records, both more »

swift and effective resolutions to IT challenges. This position will involve both remote troubleshooting and occasional travel to client sites, so a commitment to customer service and flexibility with travel is essential. Technical Support : Provide 2nd line support for a wide range of IT issues, troubleshooting and resolving … Assistance : Travel to client sites as needed to provide hands-on support for hardware and software installations, configurations, and other technical tasks. Deliver exceptional customer service during onsite visits, ensuring client satisfaction and resolving issues promptly. System Maintenance & Improvement : Conduct regular maintenance, updates, and patch management for client more »

Working with one of the countries leading Hospitality Businesses. The Digital Service Manager will play a critical part in delivering the companies Digital Objectives - ensuring a high level of service and availability for all digital platforms, working with key suppliers and internal teams. Benefits Include: Hybrid Working (ideally … at least 1 day per week on site) Retail discounts Employee Assistance Programme I am keen to speak to any IT or Digital Service Managers with a strong background in service support based on modern digital technologies and industry best practice. (ideally retail focussed digital services) The role … Contribute to the development and implementation of a Service Strategy for technologies to include service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths, monitoring and alerting strategy, support tooling, disaster recovery and resilience plans, governance and reporting Ensure the more »

Configuration, support and troubleshooting services in the Wintel environment Providing basic desktop support, offering simple fixes and fixing known errors Provide effective and efficient customer service to the customer Communicate with the customer keeping them informed progress to avoid escalations Becoming hardware and software skilled and … laptop technologies and windows operating systems Desire to further your career in desktop support in a corporate setting To be eligible for SC clearance Customer focussed, happy to provide great service to users in a professional environment Adaptable and welcoming of change and communicating change to customers Great … customer facing skills with the ability to build rapport with customers at all levels Ability to develop technical skills. more »

Role: IT Service Desk Engineer Location: Hereford Salary: Up to £30,000 We are working with a outstanding MSP in Hereford who have gone through a period of exceptional growth over recent years and are continuing to invest in there IT team. They are seeking an IT Service … person. Software and Hardware support; Network maintenance and provisioning; Provide IT advice and training to users; Deliver a proactive, efficient and effective User support service; Liaise with Users to determine requirements; Liaise with 3rd party suppliers for support and licensing; Maintain an up-to-date inventory of all IT … up to date; What experience do you need as an IT Engineer? Previous experience carrying out 1st and 2nd Line Support ideally within a Service Desk environment Experience of supporting Microsoft based operating systems including Windows 7/10 and Server 2008/2012/2014 Strong working knowledge more »

Who we are looking for A Service Desk Engineer, who will act as the single point of contact for all users for incident resolutions and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to … be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes. The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent technical, analytical and troubleshooting skills. Strong communication skills, both written and verbal. Quick to learn. Self-motivated with the ability to work unsupervised. Main Responsibilities more »

using ServiceNow. Collaborate with stakeholders and suppliers to evaluate risks and communicate impacts. Chair and coordinate Change Advisory Board (CAB) meetings. Support ITSM and Service Delivery teams, including participating in on-call rotas. Identify and implement service improvements. Skills & Experience: Proven experience in IT Change Management ideally within … a multi-client Managed Service Provider. Strong customer service and stakeholder engagement skills. Proficiency in Microsoft Office; ServiceNow experience is desirable. ITIL v4 Foundation Certification is a plus. Person Specification: Excellent communication skills with strong attention to detail. Methodical, analytical, and results-driven approach. A self-motivated more »